True American Van Lines

Worst customer service! Only delivered 60% of our items ! Still missing our mattress, office chair, and ELEVEN BOXES ( valued at over $45,000!!!!) they don’t care about you or your belongings! Don’t trust them! Worst experience in my entire life ! Priceless family heirlooms gone forever ! They have no empathy and couldn’t care less about how they treat paying customers! DO NOT TRUST THEM ! Not accredited with the BBB either ! D+ rating on BBB website ! Not once have they tried to apologize. Shameful

Move size: 1 Bedroom Home Service cost: $4000

You would be better off rounding up drunken hyenas and teach them how to drive than trust these scammers. The positive reviews on here are obvious fakes. They made it their job to destroy or lose my things, charged me 19,000 for a move from Colorado to North Dakota. Please do NOT trust these brokers!! They don’t even have specific drivers or movers, they don’t have their own trucks. Just 2 guys scamming using a company name that closely resembles a real company so when you look them up, it accompanies them to give the appearance of credibility.

Move size: 3 Bedroom Home Service cost: $19000

They are the best people that have ever lived. I had to arrange a relocation, but I forgot to find out who would be responsible for packing up my grandparents' belongings. I had already scheduled the real move with another mover, and weekend was quickly coming, but I still had no clue how we were going to pack up my parents' two-bedroom home. So I called True American Van Lines they heard everything and on the day of relocation my move was successful. I was feeling good of my decision.

Move size: 2 Bedroom Home Service cost: $4000

I was moving from Phoenix, Arizona to Florida I talked to 10 different companies and True American Van Lines price was the most competitive for what I needed. All my furniture was taken care of and wrapped in blankets. L I was able to keep in touch with the driver when I had any questions or Request .They did run out of bubble wrap but they ran to home depot very fast and didn't charge me for it. I moved cross country before and it was a nightmare I was so worried this time, but this company made it easy!

Move size: 4 Bedroom Home Service cost: $16468

I wish I could give ratings in negative. We hired them for moving from North Carolina to Wisconsin. It was a nightmare working with them, starting with sales talk and getting quote until the end. The sales person was rude herself, I cant imagine a rude salesperson. Because that's why they are hired for sweet talk. Anyways, coming to the real issues we had with them. We finalized the service and paid upfront service advance on August 2, She said we will receive a call 48 hours before our packing date which we decided as August 27. However, we didn't receive any call even until the day before of packing. He called them 10 times on August 26 and they finally picked up the call at 5:30 pm and talked to said they would come next day. We already had lost hope that if they would come or not so we were not even ready.

Then, on the day of packing, they packed everything so poorly, going for marijuana break every other hour. Whenever they were coming back from marijuana break our whole house was smelling like marijuana. The heights were at the moment when they said, "We are out of boxes". 1/3rd of our stuff couldn't be packed and we had to throw it away. There was a box of my gym weights no more than 40 lbs, and the guy refuses to pack it saying that its too heavy. But anyway, things were packed somehow and left our house. We thought, that's it we should be receiving our stuff in 1-2 weeks, at max 3 weeks (that's what their contract says).

But Story doesn't end there, Its been almost a month, we started calling them since last week and every day they say, its on the way. I have no idea which way. We had a 4 month old baby when we came to Green Bay, have been living in a miserable condition with our baby girl. She is already 5 months old and our stuff hasn't arrived yet. I just don't want to remember this miserable time anymore. But today seeing our condition and problems that we are facing without our baby stuff specially, we feel like how someone can be so irresponsible of their duties and legal contract signed.

We are really frustrated but what can we do? just wait!

I highly highly highly NOT RECOMMEND this moving company!!!!!

Move size: 2 Bedroom Home Service cost: $5300

True American Van Lines IS THE WORST. DO NOT USE THEM. I would give 0 stars if possible. We had a move from GA to TX. This company said they would pick up our belongings on a Thursday, they ended up picking it up on that Saturday beginning at 7pm because the truck broke down. They didn’t finish until MIDNIGHT. They then promised us our stuff would be in TX 9/3 (David promised) a week after they initially picked up our belongings. Thus, we booked our flights to make sure we would be in TX by the 3rd. OUR STUFF DIDNT COME UNTIL 10 DAYS LATER. What angers me is that they’ve lied to us each time we’ve asked where our things are/the delivery date; they consistently gave us the runaround. They even ignored my husbands repeated calls. David Erickson and Chris Ruwe are 100% untrustworthy. Additionally, we have 3 small kids. If we were just told the truth from the beginning we could’ve stayed in GA longer so that our kids wouldn’t have to be sleeping on the floor. We just wanted honesty from the beginning. What True American does is take your deposit, makes you pay a portion of the balance when they come and pick up your stuff and then they SUBCONTRACT the pickup. We had a random guy who isn’t affiliated with True American come drop off our belongings. He told us it would only take an hour. We knew better. Thank god for the movers who came with said guy, because they made our experience a tad bit better. They worked really hard. True American is sketchy, shady, untrustworthy, and a bunch of liars. Don’t use them. I’m convinced these 5 star reviews are from bots or people who know David and Chris. Because True American is a terrible, terrible company who rips you off and quite frankly doesn’t care about it’s customers, just their money. I could go on and on about my experience but it would literally take multiple reviews.

Move size: 4+ Bedroom Home Service cost: $11000