Emerald Van Lines

I felt confident choosing this company with the sales rep. I list all the items that would be moving and HE SAID what size I would need. I put my deposit down and the day came they REFUSED TO TAKE my items unless I gave them an extra $3,000 and they refused to give me the deposit back!!! ?

They do not do what they say they are going to, contacting them has been a nightmare and I now have out a bunch of money ?

NEVER EVER USE THEM.

Sincerely a poor collage student that did not have the money to spare

Move size: 3 Bedroom Home Service cost: $4500

After having a horrific and dangerous experience with another moving company, I was apprehensive about my upcoming relocation. My partner and I were relocating, so I conducted more research to identify a reliable company. After reading positive evaluations and communicating effectively with this Company, we decided to hire them. Throughout the process, they were cooperative, communicative, and trustworthy. I would definitely recommend this company and hire them again!

Move size: 3 Bedroom Home Service cost: $4562

This company will take your deposit and forward you info to another company that may or may not show up on move day. I got a no show for the date of my move, no call from emerald nor would they answer my calls, and a call two days later from another company they referred to. Emerald still won’t take my calls or return my $2200 deposit. The quotes they emailed disappeared after a couple days so it was all fake. They responded to my Google review and said I cursed at them. I didn’t. But if they responded to their customers like they do their reviews, they’d be gold. Don’t use this company. The great reviews are fake and paid for.

Move size: 3 Bedroom Home Service cost: $6600

I was very disappointed in our experience with Emerald Van Lines. In the initial contact, the rep made promises that were not kept. He quoted us the ‘worst case scenario’ price and we were charged almost $1000 more. The move was subcontracted to another company but we were never informed of that move. Some items that were included on the inventory list were not moved, as the subcontracted company said there was no room for them. We had already deleted some items on the inventory and reported that to Emerald. The rep told us he was adding extra cubic feet to our inventory so no need to worry about space. This resulted in our having to rent another trailer to move it ourselves with the help of a relative who drove 7 hours in their vehicle with a trailer hitch. The rep stated that our baby crib would be set up upon delivery but the subcontracted company said they couldn’t set it up for liability reasons. He also said to fill drawers with clothing items since the furniture would be wrapped, thus requiring fewer boxes. The movers had us remove the clothing and box it up separately. After receiving followup phone calls from Emerald reps, we realized that we had been given erroneous info from our salesperson, called back 2-3 times leaving a voice mail for him to return our call and never heard from him. Left a message to speak to the GM, and she never returned the call either.

We were never told that the move would be subcontracted to another company, however, we were pleased with the work done by them. (Wish we could have used that company from the beginning.).

Would not recommend Emerald Van Lines to anyone after what we experienced.

Move size: 3 Bedroom Home Service cost: $4609

I am a very trusting person and moving my home long distance requires a lot of research to find a company you can trust. I am not going to say that you can Trust Emerald Van Lines because my dealings were with their employee Patrick. Patrick came off as a real genuine guy willing to help and saying all the right things. He promised that his company was the right company and that we could trust them. Even after I had booked another company Patrick called me the next day to tell me what a mistake I made, and I trusted him. I went through an ordeal to cancel with that company, only to get utterly screwed by Patrick. I was estimate a total Cubic Foot move of 975. I counted every box, took every measurement and went over this with three people through the process. On the day of the move running back and forth, the movers packed the truck and did not do so efficently incurring an overage of 400CF and costing more than $3000 more than initially estimated. If I wasn't moving out of state I would have told them to take every last thing off their truck and play hard ball, but since they have you at that moment their really is nothing else you can do. I tried to reach patrick almost ten times to be told by the customer service manager, "sorry once the salesman is done with you, you can't talk to him again." this is where I have issue with Emerald because that is an utterly bs answer to give anyone. Do you self a favor and never use or trust this company as they don't stand behind their estimate and they sub out your load to numerous carriers. Horrible. By the way it took me two weeks to get my bed to sleep in after all that.

Move size: 3 Bedroom Home Service cost: $5800

My personal luggage was open and tagged by your assigned carrier. Also, he asked for extra money even though, he was delivering to a shorter distance than originally planned. He try to intimidate me and collected his money before delivering the items to my apartment.

Overall, I was completely disappointed with his service.

He did not respect my age, nor help me unwrap the cover of my bed mattress, heave as it was. His only goal was money. That's it! I ended up paying $2,700.00 for a short 9 hours drive. Never again will I use our company.

Frances Mahan

Move size: 1 Bedroom Home Service cost: $2700

Pros:

--Were able to take my moving job at the last minute after issues with my original movers/truck company. Move scheduled for 12/1 (with possibility of 11/30 -- this is important later)

--Tried to work within my budget.

Cons:

--Actual move ended up being double what I was quoted by Emerald. They contract out to smaller companies. Had I realized, I would've gone with another company.

--lack of communication between Emerald and contracted movers. The movers came 11/30, but Emerald had my move down as 12/1 and sent a check-in email the day after my actual move. Emerald, it's hard to contact you real-time about a move if the move is over by the time you send the contact info.

--When I tried to talk to someone about the lack of communication from the movers, I ended up chatting with the receptionist was incredibly rude and not helpful. Again, because contracted movers called me after 4pm to tell me they were coming the next day and didn't follow up on my concerns until after 5pm.

--contracted movers called me after 4pm on 11/29 to tell me the movers would show up 11/30 (and not 12/1 like I was told by Emerald earlier in the day) between 6-9 AM.

--contracted movers again called after 4pm on 12/8 to tell me they would be delivering between 3-7pm on 12/9. Apparently it's hard alerting customers when you're delivering in a timely manner.

Emerald sold themselves HARD to make the booking, which makes the resulting move even more disappointing. I'm hoping that the communication snafus & timing issues are due to my having to book last minute. Overall, the movers who picked up my stuff did a great job. I hope I still feel this way after they deliver. But if you can't accommodate a customer's dates or communicate in a timely fashion, don't take the job.

Move size: 1 Bedroom Home Service cost: $4500

After getting a competitive bid from Emerald for a move within the state of California, I was offered the opportunity to make a deposit payment to secure the rate since we were not yet certain of our move date. I was prepared to do this when I received a terse email stating that they were not authorized for Intrastate moves within California. They didn't KNOW that?? I was abundantly clear from the start that we were moving within California.

It seemed insane to me to receive this information in a short email without explanation or the courtesy of a phone call!

After I got this piece of news, I called 4-5 times and emailed, John, my rep for some kind of explanation, or, at the very least, a recommendation for another company.

NOTHING!!

Upon viewing the home page of their website, they clearly state rates for long distant AND local moves, and California is one of the listed states.

All I can say is .... Buyer Beware.

Move size: 2 Bedroom Home Service cost: $3000

Emerald is a broker who downloaded our job to another very fraudulent company. They gave us a quote for an estimated 2000 cubic feet and then the other company promptly upcharged our move by over $7000.Movers arrived 4 hours later than their ETA.They refused to load the truck until we signed the new contract, held our belongings hostage for over 2 weeks while we attempted to negotiate to no avail. Our belongings arrived broken, hardware missing, Baby grand piano still sitting on it's side because hardware is missing. Frame to the piano is cracked due to poor handling. Movers would not unload until paid in full with the upcharges in cash. Boxes were left in our garage belonging to someone else, multiple boxes belonging to us are missing. I would never use this company again and fear this is how they make their profits with everyone. Terrible experience!!!

Move size: 3 Bedroom Home Service cost: $17312