Vanguard Moving Services LLC

Get rid of all your stuff and avoid the hassle of dealing with this company. It would be more productive to light all your money on fire because every phone call means that the price estimate has gone up. Then when the movers get there, it's still more money down the drain. If you need to get an update about the whereabouts of your belongings, look elsewhere because all you'll get from this company is a shrug and reassurance that they will follow up with you...they will never follow up with you.

Move size: 1 Bedroom Home Service cost: $6000

I wish I could give zero stars honestly. The representative told me all of these lies and when it was time to move they charged me 2xs the amount that I was told. Even before the company came to pick up my things, I reached out to see if I was able to adjust some of the items to make my list smaller. They added way more items that i even had, for the movers to come and say I was using more space than what they scheduled for. This was insane because I had significantly less items than what they put on the BOL. When I called, they chalked it up to the fact that the rep. I spoke with was new & didn’t know any better. HOW does that help me in anyway?? I had to come out of pocket and spend even more. That’s not even the worst of it. They told me that everything they took apart they would put back together. Of course, THAT WAS A LIE. not only did they not put the items back together, they also delivered a broken dresser. Which is the hugest inconvenience. Moving across country is stressful enough without having a moving company that lies and takes money. After all of this I asked for a manager to call and to this day I was not contacted. DO NOT WORK WITH THIS COMPANY. They’re not reliable & have terrible customer care.

Move size: 1 Bedroom Home Service cost: $5775

Please Please Please.. Do not use this company. If your looking for an easy professional smooth transaction for your move DONT USE VANGUARD MOVING COMPANY! Vanguard charged us and stood back, to count your money. They were reckless and nonchalant. They are money hungry and will not help you once they have your money. Here’s the process: You call Vanguard, They quote and sell you to any random moving company that isn’t vetted or reviewed by customers, ours was Bravo! Then, when an issue arises they take no responsibility and say we’re not responsible for anything, check your contract which was blank and they had to resend. We were quoted and when the movers came, the prices went up. Like jeopardy; VANGUARD SAYS: it’s not on them look at the contract. We were charged elevator fees, a fee to rent another vehicle because they used an 18 wheeler and didn’t do they’re due diligence when we submitted our delivery address for a quote. VANGUARD SAYS: not on them, go look at the fine print. So after a missed flight, broken furniture, a 21 day delay because they had no one to deliver after accepting the job and CHARGED FOR EVERY FOOT WALKED TO THE TRUCK, an extra hidden costs of $1600.00 that’s in the fine print and not disclosed during purchase. BUYERS BEWARE YOUR QUOTE WILL DOUBLE AND VANGUARD WILL NOT RECTIFY IT OR YOUR BROKEN ITEMS. So after reading this and paying them, what’s the one thing VANGUARD SAYS:????? Not on us, and look at the fine print. Do yourself a favor and go somewhere else.

Move size: Studio Service cost: $5000

Vanguard is a broker. They are horrible to work with, their sales person Samuel was very kind. He booked me for October 27th (with a backup of the 28th). He assured me it would be a worst-case scenario with a pickup window of 8 am-noon.

I called Vanguard on the week of the 24th to verify that everything was on track. At that time, they told me it would be the 27th OR the 28th, and the agent I spoke to said she would call the carrier and let them know we'd prefer the 27th. I thanked her and hung up. Two days later (the 26th), I called to verify and was told 'there were no notes from my phone call two days prior and it would be the 28 bc the carrier couldn't do the 27th'. That's not great; I asked if there was anything to do—hard no from Vanguard.

Come the 28th, we called and verified the time window and were assured the carrier would still be here between 8 am and noon at the latest. The carrier had a delay, and now it's 2 pm-5 pm.

Moving is stressful enough, and every single call with Vanguard after sales was horrible. They kept saying, 'if we needed the 27th, we should have booked it, and there are no notes stating X, Y, Z, you signed this, that, and the other.' There was zero customer service or empathy. When my fiance was on the phone trying to explain how we were now in a screwed-up situation because we still had to drive 7-8 hours today, the woman was condescending and rude. From the kitchen, I asked why she was being a bitch to him, and she heard me, told my fiance he'd have to call back and talk to someone else, and hung up.

Once we got in touch with the carrier, they let us know Vanguard never called them or even tried to book us for the 27th. The carrier HAD availability that day and could have moved us then. We just kept getting told by Vanguard how this was our fault, how we should have done that, or the other.

I have call logs for every call I made to them; the women at the call center lack empathy and service skills; they only want your money and do not offer any help when things go array. They say to you that you signed X.

Moving is highly stressful, especially when moving 1400 miles and buying your first home. They honestly do not care at all about their customers. Since they're just a broker, I'd recommend staying away from them at all costs. Go with someone else, even if it's slightly more expensive. When you're in the business of moving people, it is in their best interest to have people who are naturally gifted with soft skills such as communication, problem-solving, and empathy, something everyone at Vanguard lacks.

Move size: 2 Bedroom Home Service cost: $4200

I wish I could give zero stars honestly. The representative told me of their low cost moving & that “We are your preferred moving company” but when it was time to move, they charged me 2 X’s the amount that I was told. Driver told me that He would be the one that would be delivering my goods in (2) days - WRONG!! They unloaded the original truck load and placed in another truck and showed up a week later with several items damaged. Meanwhile, my Wife & I hurried to our new location to be there for the driver that never showed.-No bed and/or furniture for a week. I called to find out where my stuff was and was told they should be delivered within 10 to 14 business days. As for the damaged furniture, I didn’t even bother to file a claim with them, due to the fact I had already lost my trust and assurance with this company. We decided to take our losses and to never use this company again. I Would NOT recommend this organization to anyone.

Move size: 3 Bedroom Home Service cost: $11400