OM van Lines

I used OM to move New York to florida. I spoke with Charlie and William, who were great. Very knowledgeable and attentive. I had a horrible experience the first time I moved with a subcontractor company. Charlie gave me great pricing and some packaging free. The moving team was great worked non stop. Great price, they let me use credit card and Zelle. Great experience beginning to end. Very great full to the entire team. Just tell them everything you have and what you need them to do. Send pictures and videos. Thank you OM I would refer anyone to them. True good moving company.

Move size: 2 Bedroom Home Service cost: $1804

This company was called to do a job through a broker. First, the team picking up the items stated they didn't need to see the inventory list - they determined cost by where the boxes go to in their truck. They doubled the cubic feet that my first move of the same items was costing an additional $1,500. Besides issues with the broker, the movers finally showed up in Peoria, Illinois at 8:30 at night. They said they never moved the size couch before (queen size sleeper couch). They then proceeded to damage the vinyl tile, scuff and damage walls, and tore the material on one corner of the couch. They thankfully put together the bedroom set, but left all the other furniture items still wrapped in paper and plastic.

Trying to get anywhere with them was horrible, one of the customer service reps (Samantha) was the only person who seemed to want to help. I kept questioning why the cubic feet would double, no response. Everything is pushed off to someone else and you the consumer are left with a larger amount of money being put out. I sent an email with pictures of the damage and got no response, until finally I called to get an update and was told to go to another website to submit my claim. Again, this was sent to them at their email and nobody had the time to get back to me.

Again, BEWARE of them, BEWARE of brokers.

Move size: 1 Bedroom Home Service cost: $5070

I had a small and easy move. No steps and no furniture. I Taked with Gary Rogers and he set the whole thing up. They got the deposit, The day of move, what they are moving. It was too good to be true. It was too simple. Until 5 days before the move. I get a call from someone at OM or is a driver. He said that they canceled the move and returned my deposit. Gave no reason. I called Gary Rogers up to ask what is going on. He said maybe one of the trucks broke down. But he said I call a few other places for you. This guy said this. He was going to call other moving companies for me. Why not tell me what happened. Or see why. Because he can't. He does not actually work from OM. He just gets the jobs. He priced my job too low. The drivers would make no money, so they canceled it. There is a lot of bait and switch with movers. Buyer beware. They might work out for you if it and expensive move. But not a small move.

Move size: Partial Move Service cost: $1800

I will first start with the positive of this company. Gary the salesman was very polite and responded promptly to my phone call. The movers were great on both the NJ end and Alabama end. Aside from that, Steer clear of this company.

On the day of the move after packing all of our belongings onto the truck, they told us that it was going to be double what they estimated.

They low ball estimates to get you to go with their company.

Although Gary was very nice and followed through on all of my questions, at the end of the day he's just another shady salesman.

Their customer service representative was not any better. Michele from customer service refused to acknowledge their estimate was not even in the ballpark of what it should have been. She actually said that it should have been even higher than double the amount. We are reasonable people and understand that an estimate can change, but never by that amount. We were held hostage with no other way to get our belongings to Alabama.

So, if you want to use this dishonest company good luck. It has been two weeks, and we are still waiting for our sales rep to get back to us.

Move size: 2 Bedroom Home Service cost: $7200

I contacted City Moving Group to schedule a pick and delivery since I am relocating from MD to Ma. City Moving group charged me 1535$ and put me in touch with Om Van Lines. Since I didn’t have a Ma delivery address at the time of pick up on 7/21/2022 I requested the items be kept in storage. Once I obtained an address I requested the delivery date to be Thursday 7/27. The customer service lady called me this morning to confirm the delivery for 7/27 then called back saying it could be only 8/1. She was very rude on the phone sounded threatening. Very sad and disappointed! No one should have to go through this. Very very disheartening. I don’t even know if the items will be delivered on 8/1! This company definitely needs to improvise on customer service. Please give jobs to people who need them and please provide adequate training.

Move size: 1 Bedroom Home Service cost: $4200

Beware of this company. 100% The worst customer experience of my life!!!!!!! They canceled on me 3 days before the scheduled move date and left me without movers when I need to clear the apartment and had a flight the day after the move! All during peak moving season at the end of August.

The representative that called me for this cancellation was rude and unilaterally canceled on me without giving me the time to consider the options she gave me. Just a terrible experience.

I booked with OM Van-Lines a move from MA to CA four months before the moving date. They had the lowest price among all movers and committed to my desired date. A few weeks prior to the move I asked to verify that we are all set for it and got a confirmation over e-mail that everything is as planned. The same happened a week prior to the scheduled date, this time over the phone. Three days before the move I get a call from OM requesting to change the date because they don't have a truck available. I told them I have to clear my apartment so it's not possible. The lady on the phone, Samantha, said they will not be able to do the move on the agreed date so my options are a day later or cancellation and getting my deposit back. I told her I will check with my landlord and all of a sudden while doing it, I got an e-mail that the move had been canceled and a refund was issued. I had to book with another company, 3 days ahead of the move. I was lucky to find anything. Of course, I had to pay a premium for this last-minute booking.

So be aware. They will book your move for a low price and if they have an opportunity they will cancel on you to get someone who might pay more, and they leave you hanging, no strings attached. With all the stress around moving, especially cross-country, this is the last thing you need.

Move size: Studio Service cost: $1661