Vango Van Lines

I am not one to write reviews but our experience with VanGo Van Lines, was so frustrating that we hope to save others from such a BAD experience. We were very displeased with their work and feel scammed out of ~$2000.We booked our move with Proud American Van Lines who told us it was OK to pack items in sealed plastic tubs. But when VanGo movers arrived on May 7 to take our items,they charged $300 to repack the tubs.This is when we first became aware of the poor communication between VanGo and the co. that booked our move. The biggest issue was that the truck was scheduled to arrive May 28 but didn't until July 27. For these 2 months,we were having trouble getting answers as to what was going on. VanGo, and P.American, weren’t picking up our calls nor returning messages. When we did reach people from both companies, the information about a broken truck and its replacement, didn’t agree. We believe that VanGo was not being honest with us. Meanwhile,we had to buy items that were on the truck so that we could get along daily. The truck that arrived was an extra-long,18-wheeler,even though VanGo was warned that a large truck could not fit on the receiving property.We were then charged an extra $500 because they had to walk things in due to the truck not being allowed close enough. Several boxes never arrived. By contract and according to a Department of Transportation law, the movers are expected to pay $30/day that the items arrive later then the thirty-day grace period that they get to transport. P.American told us to file a claim with VanGo for these monies and washed their hands of this, even though they had set up the move. This claim with VanGo was for several missing boxes and the refund for the delay past what is allowed by law. We have yet to see this refund more than a year after filing the claim; we were told by VanGo that it would take 2 months. Despite numerous attempts to reach out, we get no replies to our calls and messages. We don’t expect to see this money at this point. We’re just hoping to prevent others from the same loss and frustration.

Move size: 2 Bedroom Home Service cost: $4870

They are deceptive liars. They have lied to the BBB of NJ in writing (complaint #18015787 & 15759750)

Van Go Vanlines was scheduled for a pick on 6/28/21 and didn't show until 6/30/21

Van Go Vanlines hired craigslist workers that stole from us and broke our belongings for $8000.

Nov 2021, I submitted an insurance claim to Van Go Vanlines claim department without a response.

Van Go and Proud American never furnished a bill of laden.

Van Go stored our belongings at an offsite location that was public storage without our authorization.

I contacted the BBB of NJ, where Van Go Vanlines is registered. Van Go agreed on 4/21 to a settlement of $2500 to close the BBB case.

The NJ BBB notified me that the case was closed; when I reported that Van Go Vanlines had gone dark, the BBB of NJ reopened the case and forwarded a copy to the Attorney General of NJ.

There are many, many, many complaints against Van Go Vanlines.

They have broken my belongings, stolen from me, and now lie to close the case, all while creating a paper trail.

I have recorded conversations and a full case paper trail with both PRoud American and Van Go Vanlines

Something needs to be done about these people.

Move size: 3 Bedroom Home Service cost: $10000

We were told the delivery date was 6/25, but they came 15 days later, after daily false promises. While promised to arrive latest 2:30PM, they came after 6PM and left 10PM; only 2 movers arrived without scissors or tools, and asked us to find them scissors to unpack our furniture. They lost the screws for our dresser, so our mirror could not be attached to it; now it’s on the floor. Our box labeled as “glass” with “fragile” stickers came visibly crushed, with most items broken inside. Many large items they packed also came broken. Never again.

Move size: 2 Bedroom Home Service cost: $7600

I moved with Vango Vanlines, associated with Safeway Moving Systems. The quote seemed good but it was down hill from there. The price increased by the minute while the service got worse. The movers arrived but just threw my stuff in boxes with no care. Once the truck left my home, for a month, no one at the company could tell me where my personal belongings were stored nor when they could be delivered. And everyone at the company thought that was an acceptable answer. When my delivery finally happened I got a real glimpse of the non-care they had for packing. Posters folded and shoved into boxes. Wardrobe boxes stuffed with clothes, not hung but simply shoved in the box with mixed with other items. I have never been so disappointed with a company or their service in my life. They made my move a miserable experience.

Move size: 3 Bedroom Home Service cost: $17000

Vango Van Lines provided a horrendous experience. First off, the moving day was pushed back a day because the people were too tired to move it the day they scheduled the move. Fine, these things happen. However, when I finally received my items, there was a hole in the entertainment center, and the company lost my desk, lost my coffee table, and lost a box of books. They did not respond to emails, their manager said he was not supposed to talk to customers, and they didn't call back after leaving a message. This was an incredibly frustrating experience that will run me an extra $1,000 to replace what Vango Van Lines lost/broke. An awful experience, and wouldn't recommend this company to anyone.

Move size: 1 Bedroom Home Service cost: $6000