Move On Moving

Moving is very stressful and expensive. MoveOn Moving was a huge mistake for many reasons. The day before the movers were to arrive, I get a call from Michelle, the "office/dispatch manager". I was told I needed to have a third party piano mover to prepare my baby grand piano; their movers would not move the piano without that in place. Imagine the difficult if not impossible task of finding someone within one day. Luckily a buyer came through that same day to buy the piano. Given the treatment of my other belongings, I strongly doubt the baby grand would have survived the moving by MoveOn Moving. My household needed to be stored in Las Vegas for a month while I settled the rest of my move. Apparently, everything is offloaded to pallets and shoved into a warehouse, along with who knows how many other households, then reloaded for delivery. Upon eventual delivery, it was clear that there was no care taken with my belongings. Things had been smashed and destroyed. A covered mattress (recently purchased) had been undone and obviously walked on; it was filthy. Small things were missing. Most upsetting was the loss of an expensive, large, carved stone Buddha Meditating statue. It was heavy, 3+ feet high, 2+ feet wide and 12-15 inches deep. How do you "lose" something of that nature? I was told they would find it that day and deliver it to me directly. Michelle never called. I called back and Michelle said they did not find it. Over the course of several weeks, my efforts to get my statue returned were met with no response or rudeness. Eventually Michelle quit answering my calls and I could not get information for management to work with them. I have filed a claim with the third party insurance company, but am in a long line of other claims. As an aside, the company charged an extra fee for the piano. They kept the fee for the statue, which was no more complicated than any other large furniture piece. The insurance claim does not cover this "fee", but MoveOn Moving refuses to refund this fee. The company will only take cash transfers and USPS money orders (paid before they will unload the truck), so I do not believe I have recourse via my bank. I have also filed a complaint with the United States Department of Transportation Federal Motor Carrier Safety Administration, 1-888-DOTSAFT, NCCDB@dot.gov. I will be filing with the BBB and any other applicable agency.

Move size: 3 Bedroom Home Service cost: $8000

I have moved 6 times in the past 14 years, 4 of them interstate. MoveON was not just the worst, it was the worst by far. A look at their ratings and BBB standing is enough to scare anyone off. Unfortunately, I booked this move with a move broker (if you are planning a move, be *sure* you understand the difference!), BIMS, and BIMS shopped my move to these guys.
We will be months recovering from this move. The team, contracted for a full pack and move, simply crammed stuff into boxes. When packing up my workbench, they simply shoveled the tools, neatly arranged in drawers, into a huge box. This included the the things I'd carefully separated out, because they were sharp. In order to unpack I'm going to have to root around in heavy sharps.
The wardrobes from our bedrooms were not used to hang clothes. Instead the clothes were pulled will-ye nil-ye from their hangars and stuffed. One box was half clothing, then all of the open bottles from the bath. The open hydrogen peroxide, of course, leaked, and ruined 7 or 8 shirts
Our china has been smashed, our paintings scraped and torn and our clothing ruined. And for this they demanded an extra $6K, in cash, before they would unload the truck.
When these guys showed up with their rental trucks and practically no packing material we should have run away. Learn from our mistakes! Stay away from Best Interstate and MoveON.

Move size: 3 Bedroom Home Service cost: $23000

SCAM!! I was quoted one rate over the phone. Then they call 6 days prior to pick up to re-go over the item list, they had a whole month to do this. 7 days prior is the cut off for a full refund by the way. Well after going over the list some how there's another $300 tacked on. On the day of pick up the driver tries to get me to not pay the weight estimate but a cubic foot estimate. I say ok thinking they would measure, NOPE. I point it out and I'm told "well we already started." one box had been loaded and if I cancel I'm out $700. They cram your stuff in and stack so much on top that the stuff below does not stand a chance. By the end of loading they dropped multiple boxes marked fragile. Many items came out broken, including two 4K TVs, nearly all the furniture had damage or gouges. When delivery was set up they couldn't fit a semi truck in like most public places so they wanted to charge me another $300 for a U-haul, the u-haul truck rents for $75. And you have to pay cash which is sketchy on its own. And when unloading they take other peoples stuff out and put it on the ground, exposing it to the elements (snowing the whole time during unload.) Read the contract, pay $1200 for full value insurance or they give you poor coverage - $0.60 cents per pound of damaged items. Got a $1000 radio they broke only weighs 10lbs you get $6. Yep, $6. The movers are not professional, not careful and will rush you through signing a contract to keep you from noticing how you are about to get screwed. And good luck with the customer service, they treat you like you are an inconvenience to them. Save your money get a U-haul or a Pod, the price you are quoted will not be that once you are past the full refund cancellation window, tack on another $1000 if you are lucky. And delivery windows are a 24hr notice so hopefully you have a job that will understand you needing to bail on short notice. Do yourself a favor avoid this company at all costs.

Move size: 2 Bedroom Home Service cost: $3646

If I could give this "company" NO stars, I would!! Please ignore the LIES of the highly rated reviews - the business obviously enlisted FRIENDS and FAMILY to LIE in order to SCAM more consumers.

They flat-out lied to me, as did the BROKER (We Pack) who should also be put out of business! It started with the broker lying about the delivery dates, the ability to purchase full-value insurance (but were closed when I called, then said "too late"). This company is heartless, telling me "Go to the Salvation Army" to buy clothes for my new job since they couldn't deliver my things on time as promised.

They demanded CASH before they would unload anything and EXTRA for a U-Haul they didn't need since the big truck would fit in the loading dock but they called me a liar over the phone, then switched the dates after promising deliver on X-mas Day afer my mom and I ran all over town to ATMs so we wouldn't go over our limits (I had to borrow cash from her - it was a joint effort to have enough cash for these crooks to pay all the extra $$ they demanded to deliver my things - all broken in pieces! And now they offer $16 for smashed china and china cabinet shelves, destroyed leather desk chair, etc.

I've moved MANY times with my ex in the military but this was the WORST, a total NIGHTMARE!

Move size: 1 Bedroom Home Service cost: $7500

My items were packed on March 20th. I said first delivery could be accepted was March 31st. My items are still sitting in NV and there was no plans to move them to TX. Move on Moving said they they had 30 days from the 31st to get them to me and they don't have it scheduled yet to move (today is April 9th). Which is extremely inconvenient not to live without your stuff for up to 4 weeks especially when you run a business from the items packed. Plus have no idea when it will arrive.

Move size: 3 Bedroom Home Service cost: $7000

My wife and I had a great move with move on moving last week. We moved from las vegas back to Chicago and originally booked though a broker who had Move on moving do the job.
We were a little apprehesive at first, but they really did a good job. They were very nice and polite when they came over to the house, our foreman was Anthony and he did a good job at walking us through the whole process on how the long distance move would work.
We got our things around 5 days later in chicago and they arranged everything very nicely in the new house. Thanks again move on moving, you guys did an excellent job.

Move size: 3 Bedroom Home Service cost: $4981

We orignally booked though a broker who contracted with move on moving. The broker assured us that he would only use the best moving company that they work with all the time on the west coast. I was very grateful that move on moving did the job for us. They came on time and prepared with tons of boxes, moving blankets and packing materials. We moved from Los Angeles back to new york and we had alot of stuff, so we had them do all the packing for us. Our house was rather large so it took all day for them to pack and load the truck. The foreman Erik was great, he asked us about any special items we had and if we wanted them packed in a certain way. I let him know about our antique grandfather clock that was very important to us. They did a great job at packing that, they put layers of cardboard around it, followed by moving blackets and then shrinkwrap around the whole thing. Delivery was pretty quick, they arrived in new york about a week after pickup. It took around half the day for them to unload and put all the furniture where we wanted it in the new house. I gave the movers a nice tip for their hard work. Great job from move on moving for our move to new york, very grateful to have such a great crew of guys handling our stuff.

Move size: 4 Bedroom Home Service cost: $7356

The team at move on moving las vegas was really good, they helped us move from San Diego to Washington last week. We booked through a broker who promised to have the best moving company do the job for us and he delivered. I was a little apprehensive at first seeing some of the move on moving reviews on the internet, but our broker told us most of the good reviews yelp hides if the company doesn't pay them to advertise.
We had a great crew arrive and pack up all of our things, we opted for the full packing service so they did all the hard work for us. Having a job and a family made it hard for us to make time to pack. The guys packed up the house and loaded all the stuff into the moving truck within 6 or 7 hours. They delivered pretty quick considering the distance. They unloaded and set us up fast. My wife had them arrange all of our furniture just the way she liked it. We had a good crew of guys do this move for us from move on moving, i'm glad the broker referred us to them. Thanks alot.

Move size: 3 Bedroom Home Service cost: $4168

This review is a little past due because move on moving moved me earlier this summer. I was moving out of a 2500 square foot house into storage in San Fransico. I had some art work that needed to be packaged carefully so it wouldn't get damaged. They did a great job at this. It was easy to get a quote over the phone and schedule a time for them to come do the move. The movers arrived on time and the 3 movers really did a great job and they moved quickly.
Their quote was not the cheapest one but it was worth it because of the great care move on moving took of my things, especially my artwork. They loaded my storage unit very nicely and stacked everything how I wanted it so nothing could get damaged or fall. When i'm ready to move into my new house I will be giving move on moving a call again to help with the move. Thanks so much.

Move size: 3 Bedroom Home Service cost: $5694