United Moving Solutions

I am writing today because it may help others . I have never moved across states & some glass shelves were broken & one of my belongings never made it to California with me . When this happens you are referred to a totally different company ( for claim ) and they could care less & make things more difficult for you. So be advised to take multiple pictures & I mean multiple of your broken item . I had shattered glass & the claim company( CSI) not United needed more pictures if you can believe that if this shattered glass . I was devastated it was my moms China cabinet & wow CSI claim company says I get $6 .. oh but let me give you $36 what a slap in the face ! So just be aware there’s many company’s involved . United workers were good on the over all picture but they’re not the ones seeing you through to the end to make sure you’re taken care of. And the lost item CSI is not replacing for me because.. it seems it was my fault . I will be writing review for their company as well.

Move size: 1 Bedroom Home Service cost: $5877

BEWARE! They sent a friendly rep. who was very reassuring and gave a low estimate of ca. $3100. But their charges came to ca. $6000. I had to pay other movers ca. $2000 extra to finish the job. They said the move would take 2 days, it took 4 days total with a gap of 3 days between, yet the move was only 2 miles within Vegas. They charged me $41.00/hr for their workers who were supposed to be trained professional. Two of them were day workers probably picked up from home depot who spoke no English and were paid $11.00/hr by UM. The other crew members knew no Spanish so there was constant misdirection and waste of time. They knocked two large (15 Inches across) holes in the sheetrock of the house that I was leaving for which the new owner charged me $200.00. I had witnesses and video, yet they flatly denied any damages. Items worth around $2000 were missing or more likely stolen including a 4 foot long replica sword worth around $800. How do you loose something like that? They disassembled a $700 ceiling fan, parts were missing, and no one will attempt reassembly. They damaged floors and walls in the new house. They referred me to a website which they said was their insurer. First I got only a busy signal, then finally I was able to leave a message, but got to response. Their "insurer" required submission of an inventory in electronic form, but United kept no inventory and did not give me the other papers the "insurer" said they required. They made me pay by cc at the end of each day. On the 4th day I refused to pay until they accounted for missing items like the sword and all the remotes. They said they would park the truck in from of my hour and not leave until I paid. I had to call the Las Vegas police to order them to leave. Since my house is in a private gated community they were illegally present. I am 79 years old, live alone and have a heart condition. I believe they took advantage of my age anyway they thought they could get away with.

In their response the movers did not address my criticisms directly. One example is the ceiling fan they took apart rendering it useless. There was absolutely no reason to take it apart, it did not come disassembled from the factory. No experienced mover and no one with common sense would have taken it apart. I asked to handy man and a fan installer about re-assembling it. They said it should never have been taken apart and they refused to touch it now that it had been pointlessly disassembled. I could go on with a long list of there evasions of my criticisms, but there would be not point since they are not interested in honestly addressing anything. But let me close with an example of that. When I first complained of damage to the walls of my house sending pictures and a video, Vladimir Shalin the manager sent back a retort that there had been no damage to anything. So where was Vladimir, in Russia at the time. In fact there was never any management on the site during the move. I have posted photos of both the holes knocked in the walls and of the disassembled fan.

Move size: 4 Bedroom Home Service cost: $6000

Colonial was contracted to pick up for our move on 8/20 to deliver between 8/26 and 8/30. They subcontracted to UMS. They called us and asked to pick up a little over a week early. While inconvenient, we accommodated this request, with the hope they would hold or better the delivery date since they were picking up early. It's now 9/3 and we cannot even get Colonial OR UMS to return our calls for a delivery date.

In addition, they caused significant property damage at pickup, including dragging a truck lift gate and damaging the driveway, dragging furniture across unprotected floors (most professional movers will cover floors before moving) leading to hardwood floor damage. Several of the crew that arrived were drinking alcohol throughout the day while loading.

Still waiting for delivery despite delivery window being long over.

Move size: 4 Bedroom Home Service cost: $25000

I had an absolutely terrible experience with this company. When they packed us out of our house, they scraped just about every wall in the house and broke baseboards. I used them for storage for two months until we moved into our house and when our items finally showed up after fighting with them for almost 2 weeks to finally come to our house, we had too many broken items to count. We also had missing items. I would not trust this company to move anything that you value because when you contact them about the broken items they will tell you that it’s not their problem and to contact the third-party claims department. Vlad the owner Does not care about you or your property and will require a cashiers check or cash before you even see your stuff when it finally arrives.

Move size: 4+ Bedroom Home Service cost: $11000

First: their positive reviews on Yelp are fake (see pic). Literally the worst experience I have ever had with a company that claims to be professional. I was lied to that all of our things from a 10x10 storage unit would fit into a truck that THIS company was driving and we would have our stuff in 7-10 business days from pickup. Not only did they send out another company, they miscommunicated how much space we needed so we had to leave thousands of dollars worth of things out on the street, after also paying an additional 1000 to even get half our things picked up. Now, we find out that our things have not even been put on a truck or even scheduled to arrive and will be way past 14 days. I’ve been lied to and taken advantage of and now am sleeping on an empty floor in an empty house. I would not wish this experience on anyone. Please stay away from this company and Sean and Lauren and run don’t walk to literally any other company. You’re better off paying a bit more up front than ever trusting these people. Their website it says they move everything themselves and they are a family owned company. NOPE they are brokers and do not care at all about anyone but their money.

Move size: 1 Bedroom Home Service cost: $3700

Please do not do business with this company. They are incredibly dishonest. They will tell you that they offered to help with my dissatisfaction, but that is just more dishonesty.

I have moved 18 times in my lifetime (10 long-haul, 8 local), and this was the worst move ever.

Here's a list of their dishonesty:

1. They quoted my a 4-man team for 2 hours to move my 3-bedroom home just a few miles away. The SLOW team took 5.5 hours. When I asked, they said that it should take 5.5 hours. Then why did they quote 2 hours? I had a similar move just 2 years ago. It took 2 men 4 hours. It shouldn't have taken a 4-man team 5.5 hours. And we didn't even have them move any boxes into our new house. We had them leave them in the garage.

2. When the movers were late in arriving, I called and they said that there was a problem with the air-conditioning in the truck. This turned out to be a lie. I saw first hand that it was starter. When it came to moving the truck, it took him seven tries to start the engine.

3. They said they hired only professional movers. But the movers were anything but professionals. For one thing, they were very slow (extending the billable time beyond what is reasonable). Also, they failed to protect the banisters in our new house and we had to insist they do it. And the movers caused damage to our walls and ceilings.

4. When we asked about the damage, they said they talked to the foreman and he said that he and his crew did not cause any damage to our property. Another lie.

I am sorry that I was foolish enough to deal with this dishonest company. Please do not make the same mistake I made.

Move size: 3 Bedroom Home Service cost: $1200

PLEASE READ!! DO NOT USE THIS MOVING COMPANY!!!! They are crooks, unprofessional, and leave you in the dark when their trucks break down. First of all, the two guys who came to pick up my belongings pulled up to my apartment reeking of weed and more than 27 hrs LATE from the pick up window they gave me! I get being on the road for a while, but when I see them pulled over in the parking lot smoking, that’s really unprofessional! I let that go, cause it didn’t hurt me or my stuff. What leads me to leaving this review is the lack of professionalism and COMMUNICATION from this company. I have been left in the dark (zero communication) since they picked up my stuff 18 days ago!!!! The drop off window I was given was august 8th-14th. I didn’t hear from them at all and as the week got later I assumed they would be arriving more near the end of that window. The 13th came and I hadn’t heard from them, so I called. No answer, so I left a message. The morning of the 14th I decided to call again and was told I’d get a call back in 5 min. I did not. My messages were ignored Friday- Monday! Wtf! When I called AGAIN on Monday the 16th I was told THEIR TRUCK BROKE DOWN!!! Why the fuck would you not call the customer and let them know their stuff was going to be late!?!?! Instead they just left me in the DARK until today ( TUESDAY the 17th), apparently my stuff will be here at the end of this week. I have had to get a hotel room for my dog and I and they are unwilling to even cover one night!!! Shay, their sales person who is all nice cause she takes your deposit right up front, told me it wouldn’t be any later than the 14th and then ignored every single one of my calls/ text when I would try to get ahold of her. Donny, which dispatch is a moron and lacks communication skills the most! Your dispatch, CALL YOUR FUCKING CUSTOMERS!!! This company is untrustworthy and I would never recommend them to anybody. Do yourself a favor and keep looking for a different company. At least one who respects their customers.

Move size: 1 Bedroom Home Service cost: $1975