Phoenix Transportation Services

This was one experience never to be forgotten. So much of my property damaged/destroyed. Dirty mattress and box springs I can't sleep on. Antique sofa destroyed, both rear legs broken off , 42" flat screen smashed, dining room chairs all damaged , many pieces of vintage china sets broken.1 broken kitchen chair. Much much more. Lots of video and pictures.Still have not gone through all boxes. No wonder what else I will find. Boxes open before arrival.Midwest Moving and storage also had a hand in this as well Infinity movers.. Unconscionable, disregard, and disrespect for some one elses property.

Move size: 1 Bedroom Home Service cost: $5128

DO NOT USE THIS COMPANY!! We have been waiting almost 2 months for them to deliver our things and they won't. For starters, the price that they gave us for our quote is not what they charged us. They wound up charging us way over what they said they would, for only a few extra items. We knew that it would be a little bit more that the quote but it wound up being over $1000 more than that what they originally quoted us. One of their excuses was that our normal sized 3-seater couch was too "bulky." Next, when we requested our things in writing after a specific day, I received written confirmation back that they would be delivered shortly after that date, and then they tried to deliver our things two days before they were supposed to and we did not have the keys to our apartment then. They tried telling us that we could get a storage unit where they would deliver our things and they would give us a $100 credit for a U-Haul to move them after. I told him that was unacceptable and we had paid for them to deliver our things from point A to point B and we did not have anyone to help us unload everything. As a mother with a seven month old baby, it is very difficult to function in an empty apartment without our things or a CRIB. They delivered our things to the storage unit anyway and told us they would have someone come pick it up the following week and deliver it from the storage unit. We call them almost every single day, and they say they will call us back once they speak to dispatch (who is ALWAYS out of the office) and do not. One time, they told us our things would be delivered on Labor Day and after waiting around all day and wasting our holiday weekend, they STILL didn't show up. They've told us that they do not HAVE to deliver our things for 30 business days, which is ridiculous in itself, but now it has been way past the 30 business days they're supposedly allotted and they still are not in any hurry to find someone to deliver our things from the storage unit to our apartment! Their staff can be rude and incompetent, the only woman who has been remotely helpful quit because she "just couldn't take it anymore," and we will be taking legal action if our things are not delivered soon. There's your warning, if you want to be ripped off, use this company!!

Move size: 3 Bedroom Home Service cost: $2400