Move Central

WE HIRED THIS MOVING COMPANY BUT IT WASN'T THE BEST CHOICE. THEY PRICE GOUGE. FOR A 1 BEDROOM SET & SOME BOXES MOVE, THEY TOOK 16-HOURS CAUSING THEM TO CHARGE FOR OVER-TIME & DOUBLE OVER-TIME. PLEASE, PLEASE READ YOUR CONTRACT CAREFULLY, BECAUSE THEY GOT US GOOD.

HERE IS THE EMAIL WE SENT TO THEM EXPLAINING OUR COMPLAINTS, THEY CAUSED A LOT OF EXTRA WORK & ISSUES WITH THE FURNITURE:

Good morning Rodny, we hope that you’re doing well. Please accept this email correspondence & information on you Move Central client, Michelle McGee (copied on this email correspondence). As requested, here is our Move Central claim:

On Wednesday, November 29, 2023, we contacted Move Central at (323) 800-2230 because we were interested in receiving an estimate for a moving service. We had contacted 4 or 5 different moving companies within the Los Angeles area. While I was on the phone, I was asked many questions such as move from (Playa Vista), move to (Murrieta/Perris), date of move, how many movers, etc. When it comes to the how many movers question, I responded with “let’s start with 3 & go from there”. After my call was completed, I received a Move Central estimate from Leo Escobedo. I was quoted $139.00 an hour if paying cash & $159.00 an hour if paying with credit card. I communicated this information to Michelle McGee.

As Michelle was deciding on her move date, she asked that I send over all the estimates that I had received. After she reviewed all the estimates received, she chose to work with Move Central because your company seemed competitive in the pricing. She than contacted Move Central & began the process of booking her move. Once she received the move contract/agreement, she was pressured to sign immediately because the agreed move date was approaching.

She was never informed of any overtime or double overtime fees by any Move Central representatives.

On the date (Wednesday, December 27, 2023) of her move, it was already a stressful day but working with Move Central was more stressful. Below, you will find the complaints/issues & pictures that we are claiming:

1st complaint/issue: A very important art piece of hers was not wrapped correctly & was left exposed causing it to be damaged.

2nd complaint/issue: Movers didn’t use gloves when moving her white/beige bed headboard & footboard causing them to get dirty (edges were already dirty but hand prints are shown).

3rd complaint/issue: Movers lost approximately 16 screws belonging to the bed. They confirmed that they lost the bed screws & apologized. They decided to put the bed back together using the remaining screws & skipping holes that should have been filled with screws. This is a hazard because Michelle can fall through her bed at any time. Now she must find a way to purchase the exact screws needed to complete her bed from Ace Hardware, Home Depot, Lowes, etc. This is taking time away from her work schedule.

4th complaint/issue: Movers lost credenza shelf pins & credenza floor leg. Items such as these can’t be found. Michelle has contacted Crate & Barel to ask for replacements but that hasn’t been completed. Her time is very valuable & now she must contact different companies to replace items lost.

5th complaint/issue: When we received the initial estimate, we asked for 3 movers, but we were only sent 2 movers. This caused the move time to be longer than planned. Her move only consisted of a full bedroom set, clothing, & other small items yet it took from 8:00AM to 5:00PM or 6:00PM. Had we been sent 3 movers, this would have helped with the move being completed sooner, than later. This shortage caused the move to go into overtime & double overtime fees. This isn’t fair to Michelle.

6th complaint/issue: Movers damaged a wood storage furniture piece.

7th complaint/issue: Michelle felt pressured when the movers arrived at her new home in Perris because the driver stated, “I am not/can’t unload the move unless I receive full payment”. As a single woman, she did what asked & felt very uncomfortable after that interaction. She paid $250.00 for the deposit & she paid $3,000.00 in cash (only owed $2,877.50) at the end of the move. She left the remainder of the $3,000.00 for the drivers because he stated, “Do I have to give you money back?”.

As you can see, this entire move didn’t go as she should have gone. We hire moving companies to complete our moves, so we don’t have to deal with the stress or craziness.

We are asking that Michelle is being reimbursed for the following:

4-Hours – Overtime Labor Exceeding 8-hours in the amount of $556.00, for being understaffed

4-Hours – Double Time Labor Exceeding 12-hours in the amount $278.00, for being understaffed

Truck & Fuel in the amount of $189.00

Grand Total to be reimbursed: $1,023.00

Move size: Partial Move Service cost: $3250

DO NOT USE MOVE CENTRAL MOVING AND STORAGE. THEY ARE SCAMMERS!!!!!!

THEY STOLE MONEY FROM OUR ACCOUNT AND CHARGED US $5,000 MORE THAN WHAT WAS QUOTED!!

THEY DAMAGED OUR WALLS, FLOORS AND FURNITURE!!!!

We used Move Central Moving and Storage for our move last week. Before the move there should have been a visual physical inspection for an accurate quote but this company chose not to do one. We scheduled a virtual walkthrough with their team but no one called us and it did not happen. We were quoted $3,085 for our move.

At the end of our 13 hour move, when ready to pay over the phone, it was told to us that the cost was actually over $8,000.00 which is $5,000 more than we were quoted.

I agreed to pay for the extra 3 hours of labor and offered multiple times to pay in cash for the mutually agreed to expenses and the company refused to accept payment. Since I was promised a cash rate, I expect the cash rate to be honored. I was told that it was late at night on Sunday and a manager was not available. I was told they would either call me in a few minutes or in the morning. I did not receive a call from the company. On Tuesday I became award of a pending charge for $7,808.25 in addition to the $250 deposit the total charged was $8,058.25. They charged our card despite knowing we were in dispute and did not agree to that payment!!!!

I was told before the move that packaging materials could be used if requested. When the crew arrived we were not asked. We were told that they would use materials. The quantity of packaging materials was excessive, and they over charged for those materials significantly. We were charged $2,382.00 for packing materials!! This is basically bubble wrap and packing paper, as we had already boxed our items.

Not only were we overcharged but this company damaged many of our items!!! We have large dents in our walls, scratches on our hardwood floors, a ripped umbrella cover, and a broken dresser leg. Also two dressers had legs removed, misplaced, and now they can’t be found!!!

We have not been contacted with a resolution or compensation for these numerous problems. We will be contacting the Better Business Bureau, and will take legal action if this is not corrected!!!!!!

Move size: 4 Bedroom Home Service cost: $8000

I hired Move Central to do my cross-country move, and it's been a nightmare. They sent a rep, Christian, to do a walk-through of my home and provide an estimate, which was just over $10k. My husband and I hired them, and on moving day they sent three loaders and a project manager, estimating that the job would take 3 hours. The movers were constantly on breaks, had no idea what they were supposed to be moving, and the project manager slept in the cab of his truck. They could not fit everything in the truck, and this process took over 8 hours. We had to throw away a bunch of stuff that wouldn't fit and ship a palette of about 1000 pounds of other items. The next morning, we received a phone callas we were trying to leave our home in CA for Ohio stating that the truck was overweight and they needed to charge us an extra $9k. The sales rep said he could get us a "discount" down to $6k. My husband told him to write up the quote and we'd look at it. Fast forward to move in day in Ohio. Only half of our stuff has arrived, most of the furniture damaged in some way. They offered us $350 for the damages that they caused, which I would estimate were at least $2,000 worth. The two guys they contracted to load in said there was supposed to be a third, but the project manager again was asleep in the cab and refused to help. My husband helped unload the truck. On this date, I began calling MoveCentral to try to determine what items they still have and to dispute the extra $6k charge. The estimate should NEVER be this far off. I have yet to receive an updated bill of lading; the bill of lading they have sent me repeatedly has items on it that were left in California or disposed of. Whenever I call customer service, I get the run around and am either passed off or hung up on. My next move will be to file formal complaints. This behavior is egregious, the company is in violation of several laws, and they fraudulently represented how much the move was going to cost in order to get the business. They are now holding my belongings hostage and demanding more money. I have not been provided with evidence of any weight assessments. Such a disappointment in a hugely stressful time.

Move size: 3 Bedroom Home Service cost: $18866

UPDATE: Please note this is the ONLY negative review I've ever left.

First off the email provided by Angel doesn't work and bounced back. 2nd he responded to one message and then ghosted us.

This company responded and offered a $500 refund. They lost our subwoofer, free weights, pots/pans, and more. In addition they damaged our brand new dresser that was over $1k AND scratched/put holes in the walls of our new house.

After 3 weeks of back and forth, $500 refund is what they offered. What a joke.

Unfortunately we will have to move forward with outside counsel and file a claim with the state attorney general to resolve this situation. They lost our stuff. They damaged our stuff. They put holes in our wall. Now we are forced to spend time and effort in making things right. Do not use this company under any circumstances. If you have questions or want me to verify any of this feel free to shoot me a message.

Do not use this company.

I've never written anything BUT 5 star reviews and hate to leave a negative review however our experience was horrible.

Feel bad because the movers were all nice guys. Unfortunately we're missing multiple items and no one is taking us seriously. The kicker... despite LOSING multiple items, the charged priced was OVER DOUBLE the quote. Doesn't stop there... damaged the walls while moving into a freshly painted house. Put a couple holes in the dry wall. Damaged the trim. Dented our brand new dresser. See the photos below. Despite sharing this with the company, no solutions or help provided. Do yourself a favor and find another moving company.

Items lost...

$600 Tv subwoofer (some how the soundbar made it)

Plates/bowls

Blankets

Tried calling and each time it's... you'll have to call customer service. Can't get a hold of anyone on the customer service line.

Move size: 2 Bedroom Home Service cost: $3000

This company took my money and canceled my reservation. The sales representative Cesar sold me on a same day delivery and took my $250 deposit and cancelled my delivery.

I repeat do not work with this company. I contacted them over four times Friday in regards to my move, I asked to speak to a maanger.

The manager canceled my move without communicating with me before the cancellation. When I followed up with Cesar, the following day, I was told my reservation was canceled because I stated that I would write a review about the company. What I had said was I seen the reviews about the company not showing up and canceling orders At the last moment.

The only thing Cesar would say is they dropped the ball and I would receive a refund in five business days.

I have to move this week so not only am I out of money, I have to pay for additional days in the storage and another moving company.

Please do not work with any of these guys at Move Central, they talk a good game but you will be the only one left to pay in the end.

Move size: 1 Bedroom Home Service cost: $417

We reached out to Move Central Moving & Storage for a quote for a move. The move would be a local move, only 12 miles away, for a studio apartment. Everything would be packed prior to arrival. We were quoted around $1,024 dollars for the move by Leo and required a $500 hold. The move was in 2 parts first to their storage then from storage to the new place days later. The move would include blankets and wrap to protect my items during the move. As the move was approaching we called back again and spoke to a different person, who then explained that on top of the $500 Hold, an ADDITIONAL $636 hold would be placed on our credit card twice for a total of $1772. The reason given was that they had been burned before.Upon arrival the men, Omar and Ferndancio(sp) requested to view the apartment during which they commented how the move wouldn’t take long at all and to make sure they went beyond the 3 hour minimum. Before the move begin they notified me that blankets and wrap cost extra and tried to charge my card another $500 fraudulently. With all of the boxes packed, and only a handful of items still in the apartment, we assisted one of the movers while the other was on his phone swearing and talking about us while in the room. At one point our couch fell and we ran to catch it so it would not be damaged. The move concluded and we were told that travel time and unpacking to the storage unit were part of the charge. The entire move was done in around 3 Hours, yet the Movers proceeded to sit in the truck even after we had time to drop off our key, clean the apartment, and check out with the office. At around 4 hours we received a call notifying us we were charged for 6.5 Hours. This was based on an “estimate” of how long they predicted it would take. The movers accidentally let it slip that they weren’t even going back to the Storage place and had another move they had to go to right after which was during the time we were charged.Over the next few days conversations went back and forth and Angel of Move Central agreed 6.5 hours for that type of move was unacceptable. We asked to not have these movers involved in the second half of the move. We spoke Angel, Max, Caesar and Carlos(CJ) all of who assured us that that these movers would not be involved in the second half of the move. CJ shared they were not scheduled that day so it would not even be possible to be our movers” However, Omar and Ferdancio(sp), the same movers who were involved in the on-going dispute showed up on the day of the move. Upon their arrival they immediately made it clear they were aware of the complaints that had been made. 
As a result we noticed immediately our property had been intentionally damaged in retaliation. Items were dragged on pavement, scratched, thrown and broken. Despite finishing early again, they charged 6.5 hours Of this charge 2.5 hours were spent after they lost parts of our bed frame, blamed us, then put it together wrong so had to do it 3 more times. Right before they left they asked to use our bathroom in our brand new place. Leaving quickly after we went in to find they had URINATED all over our floors and toilet.
Calls were made to Angel immediately and we were assured that all of the property would either be repaired or replaced . While he worked on the issue he told us he would be immediately refunding $200 of the $1685 we were charged. In follow-up conversation he confirmed again the money had already been returned. It had not.
We mail over a copy of all of the damages with photos of the damage.After 4 days of no response we reached out and were put in contact with Carlos (CJ) of Dispatch.He was the rudest told us we were owed nothing because we accepted the quote, even though we never signed off at the end of the move. He laughed when I asked him about the urination which we provided photos of and said "well that's not damage."

Check out the fake reviews with stock photos too on Google.

NOTE: Please feel free to post on here and share your story we are working with a local news station to expose Move Central Movers & Storage.

Move size: Studio Service cost: $1685

NEVER use this company. Their customer service is terrible. On July 28th, 2023 I moved using Osmon moving from my house in Glendale. In the process of my move the movers broke my table saw by dropping it on its side. This table saw is no longer manufactured so the part that broke is not manufactured either. They told me to contact there customer service to get it resolved.

I contacted them and they asked if i could send documentation of the damage. I did... and never heard back from them. I called again and the number was DISCONECTED. I then called again and found out that the company had gone under and was now owned by MOVE CENTRAL.

I asked to get the claim resolved through them and was told they would call me back.

They never did.

I contacted them again and they assured me someone was handling the old Osmon claims and they would transfer me to customer service for more information

I was transferred there and the HEAD of their customer service said i needed to contact Osmon moving because it wasn't move central that damaged my saw. I will remind you at this point that OSMON DOESN'T EXIST. I told him this and he said it wasn't their problem. I asked if it could be escalated to anyone at the company and he said no.

I have been told 4 times now that they will "investigate it" and also 4 times that "there is nothing they can do about it."

Osmon was insured for damages of 60 cents per pound. The total weight of the saw is 253 lbs. They are dodging a pay out of 153 dollars. This amount of hesitation to acknowledge any liability is so petty. What does THAT say about this company? They will give you the run around. Save yourself the headache and DO NOT USE THIS COMPANY

Move size: 3 Bedroom Home Service cost: $1400

Oh where to begin.

Don’t trust your "estimate" for your move. They quoted me a time of 4-6 hours. We ended up at 7.5 hours. Pretty close. The final bill was $1000 more than the "estimate" that was given to me by the sales guy.

When I questioned this with their support after the move, and why my estimate was so far off, I was told "sometimes you take your car in for a tire, and it ends up being the engine, so your bill is higher". Actual quote. Not kidding.

They damaged a lot of my furniture in ways that aren't repairable, including a 1-off hand made guitar. The waiver you sign says you get "60 cents a pound" as compensation.

More than $6000 worth of my property was damaged beyond repair. My settlement? $250. They bumped it to $300 "for my trouble". Great job guys. Really appreciate that. Can you sense the sarcasm?

The salesmen aren't going to even mention to you that you have the option for a 3rd party insurance company to properly value your items. Do yourself a favor and do that. These guys aren't going to be helpful at all.

I've moved countless times. I've never dealt with a company more frustrating than this. I don't recommend them at all. If you do use them, protect yourself with your own insurance. They couldn't care less about your property, just what California says is legal. To put it bluntly, they aren't legally required to pay more damages by the state, so they won't. Even in special circumstances like a handmade guitar with a $1000 paint job, or a priceless hand-carved jewelry box.

Move size: 1 Bedroom Home Service cost: $2000

!! DO NOT USE THIS COMPANY !!! AVOID AT ALL COSTS. I hired Move Central based on the positive reviews and it was a huge mistake that has cost me big time.

The day of the move, my movers were scheduled to arrive 8am-10am and at 850am they called me to say that the movers got stuck on the hill outside of my apartment. They ended up stuck until almost noon, which was also the time when my hold at my building ended. During this time they did zero prep work. I paid another fee to hold the elevator and a move that should have taken 3hrs took 4hrs, and that was just to load the van. By this time I had missed the window at my new building which meant my dogs and I were stranded without all of my things, just the clothes on my back, for the night.

What was move centrals solution? Assurances that they would make it right. They'd give me a $100 credit for a hotel, they'd have the guy in charge that could reimburse me call me first thing next morning. Keep all the receipts so that they can reimburse me for the additional costs at my building too! They would take care of all of it. Next morning bright and early I get a call but it's from someone in billing telling me I must pay $1500 for the 4hrs of work if I want my stuff delivered that day. I was told I had to verbally sign the invoice and pay without seeing it. They inflated the price by charging $500 on for materials and work at the credit card rate because I can't give them cash over the phone. What about the man who was supposed to call me? Oh, he doesn't work Saturdays but he'll call you Monday and work with you to refund all of this! You're just paying the $1500 because if you don't, we won't let you have your stuff. Don't worry!

In the move into my new place, there was lots of damage to my things. Two examples: my desk was broken and had to be replaced, the posts on my bed have chunks missing out of it and the metal rails have deep scratches — just those two things are hundreds of dollars of damage.

When the movers finished, there was nothing for me to sign. They took one picture of the desk and a promise that they'd submit the claim on my behalf. It'd all be figured out Monday.

Three weeks later and there was still zero response from Move Central. The open claims on my items? Wouldn't respond. Every person you get on the phone is the wrong person yet every person you get on the phone can take your credit card. I had disputed the claim with my credit card and finally got a response from Move Central, during which they said the claim with my credit card company would be the resolution, a proxy for all the refunds they would have given me. I get my money back, we go our separate ways.

I thought this was behind me but found out today that not only did move central bill back the amount I disputed with my card but they also were putting out a claim as I hadn't paid for the second day of work. Wait, what? What bill did I not pay? I never got a bill for the second day, I never even got a paper to sign to end the move and finalize everything. Instead I had the pleasure of Move Central ducking all my calls for a month only to lie, take my money and the call back a month later to try and take more money.

I truly cannot stress enough: DO NOT DO BUSINESS WITH THIS COMPANY. I feel for their good reviews and have been out money for 3 months. $1500 + $400 I had to spend to house myself and my dogs while they had all my stuff in storage.

Move size: 1 Bedroom Home Service cost: $2000