Move Central

I was convinced that this was going to be the best move yet. However, this is a screwed up system #MoveCentralMoving&Storage has. They bring a moving truck to your house and stuff it full. Then they tell you that they are going to move all of this stuff into pods. $100/month storage for each pod. Movers at our house said we should be able to get everything in 3 pods. 5 pods later, we are paying $500/month for storage. We never got to see how full the pods were or how they are packed. Then to get my stuff back, they want all kinds of deposits. I figure they will put the pods on a truck and get right to me. When I scheduled the move out I was told they would be done at their facility and to my new apartment no later than 11. An hour and a half after that 2 guys showed up. I asked them to set up my beds, as Cesar assured me when I set up this move that they could do, and both men said they weren't the ones who took it apart and they don't know how to put it together. It took them >6 hours to get us out of a 2 bedroom 2 bathroom that was 90% packed for a total of $2700. Then they charge us $500 a month rent. Then they charged us $250 deposit to move out. The move out charges totaled $1047 and no made beds and everything left on my patio. I do know that moving is very expensive but I surely feel like #movecentralmoving&storage really took two old ladies for a ride on their moving cart.

How do I know how long it took them to load/unload the pods?

How do I know how full those pods were?

Too many questions and too much money spent.

Nobody informed me that I needed to pay for the move out service BEFORE my stuff was delivered. Pedro stopped the movers from off loading twice because I couldn't pay him quick enough.

Move size: 2 Bedroom Home Service cost: $3000

These guys are scammers. They got half way through the move, then declared I had bed bugs and couldn't finish the move unless I paid an additional $750.00. I said no way that Josh, the mover you could smell 20 feet away, who had to take a smoke every 15 minutes which really delayed the move, was lying. So they left me stranded and literally forced me against my will to pay. The next day, a new company came in, checked out the bed and reported that there were actually no bed bugs whatsoever, just like I knew it. Moving Central lied, scammed and they are inferior. At your request, I can give you the booking information and the forced payment receipts of cash and a letter from the new movers who declared that there were no bed bugs in my bed or any kind of bugs in my apartment at all. Move Central forced me to sign a blank screen which I put along with my signature "Josh Lied" and that "These guys are scammers" I signed it that way with my signature, because they forced me to sign a screen that would not show what I was signing. They were going to steal my stuff, which later I found out they can not take it. I asked for a refund and they refused to respond or send a copy of what they forced me to sign.

Move size: 2 Bedroom Home Service cost: $450

BEWARE OF BAIT AND SWITCH WITH THIS COMPANY! They will provide you what appears to be competitive estimate upfront by under estimating the number of vehicles needed and number of hours to load. They did a video walk through of my house to give me an estimate and the salesperson, Jay Ortiz assured me one 26 foot truck was sufficient. On the day of the move, I was informed two trucks were actually required so the price of the move DOUBLED. I was left with zero choice and had to pay for their mistake. The entire cost of our move went from an estimate of around $6000 to about $12000. Since they have yet to deliver out things, I don’t know the actual cost since the amount of hours for them to unload is yet to be determined. The estimate showed 6 hours to load and they charged me over 13 hours.

Another thing to look out for is the payment. They gave me an hourly rate of $209 per hour for cash, cashiers check or wire transfer and $229 per hour for credit card. What they don't tell you until you've signed the agreement is that the biggest cost of the move is the travel fee has to be paid in cash. I preferred to pay by credit card since I wanted to have the option to file a dispute if there are damages to our things and they don't compensate us for them.

Move size: 4 Bedroom Home Service cost: $12000

This is a disreputable company. This company holds your belongings hostage until you pay for whatever amount of hours they say, not the actual hours worked. I timed both legs of the move and at each juncture, they attempted to force me to pay significantly over the hours used. They will also count your time to speak with customer service as billable hours. In the end, they charged me $600 on the card I provided to be used to put a *hold* only. Take a look at other 1-star reviews and you will see plenty of evidence of similar behavior. They will take advantage of you in any way and they have a way of forcing your hand by fraudulently charging your cards and by holding your things hostage. Customer service is simply a nightmare to deal with, they refuse to follow the logic.

Move size: Studio Service cost: $4013

My wife had a great experience with our move. The guys that took care of us were very polite and extremely hard working. They are very professional and arrive in uniforms with their own truck. They called us to confirm the day before and again the day of the move. They were able to come earlier than the time we scheduled which was fantastic for us. They carefully wrapped all of our furniture in blankets and nothing was damaged. They were very respectful of our home when the unloaded for us and put everything in place very quickly. I highly recommend them and would definitely call them again should I need to move.

Move size: 3 Bedroom Home Service cost: $2950

Move Central is horrible! Do not use this company. We chose them as they came highly recommended, but our experience was beyond terrible. We moved from CA to ID. The estimator came to the house and did his job, seemed like a nice enough young guy. I spoke with the main office afterwards and placed a deposit to secure the date. The day before the move, the packers came out and did their work. Again, things seemed to be going smoothly. However, some of the furniture was not packed that day. The following day, the movers arrived and finished packing the furniture. With most moves, an inventory is done. We did not get an inventory from the packers. The boxes didn’t have stickers or anything indicating what was in the boxes. When the moving crew arrived, the supervisor had to leave due to a family emergency. There was nobody sent to replace him. One of the movers was selected to be the supervisor, so in essence there was no supervision. The first thing that was said by lead was that the job was underestimated and that we would be charged for an additional truck, $3300 per truck, we had two there. By the way, one was a rental tuck as the Move Central truck had broken down, reassuring…. They managed to put our things into the two trucks and left. After leaving, they left a large amount of trash, unused boxes and other packing materials in the driveway. I ended up having to clean up the mess. It was also raining, so that made the job that much more fun. Unbeknownst to us, the movers had damaged the water valves the washer had been attached to. That damage was found several days later when we had an inspection done on the house as part of the sale. Move Central refused to acknowledge they caused the damage, although no other people had moved the washer prior and it was working and not leaking. Additionally, one of the movers had stuffed a towel around the valves to either hide the leak they had caused or soak up the water. We paid for that repair later, and again, Move Central would not pay for the damage caused by their employee(s). Two days later, the movers pulled into the driveway at our new home. The first thing I saw when the door was opened on the truck was my bandsaw leaning over into our refrigerator. Both were damaged extensively. The fridge was about three-year-old and did not have one scratch on it. Now, three out of the four doors had dents and dings all over them, and the sides as well. No moving blankets had been used at all on the fridge or a lot of the other furniture. The same “lead” apologized and said he would take full responsibility. Well, to this day nobody at Move Central has taken responsibility for any of the damage done to our things or the damage at our previous home. We had a two-month-old washer and dryer. Those items came off the truck looking as though they had been through a war. They were scratched and dented and had not been wrapped in anything other than plastic wrap. No moving blankets. Several calls were made to the corporate office that day. The day ended with the crew refusing to put together the dining room table, which they had disassembled. Another call to the office and they were told to go buy hardware if they needed to. The lead’s excuse for not putting the table together? “We don’t know where the hardware is.” Remember, no inventory was done. We found several pieces of furniture, which I made, had been damaged. There was a cut in an oil painting, $3500, the list just went on. Easily, over 100 items were damaged. A brand new $1000 rolling tool box was all dented and scratched up. I hope nobody uses this company ever again and they go the way of the Dodo.

Move size: 4 Bedroom Home Service cost: $13000

I’m typically very fair and very lenient when it comes to giving bad reviews because I understand how damaging they can be. However, this 1 star is justified as it took these guys 12.5 hours at $175 per hour (over priced, going rate is $125 for 3 guys) for less furniture than it took the last guys 5 hours to do.

5 beds, 3 dressers, 4 night stands, coffee table, 4 end tables, mini fridge and 22 boxes.

Took them 12.5 hours, $2,300 and on top of it their truck broke down. I had spent an hour going to get the parts and fixing the truck to get them mobile again.

12.5 hrs at a premium (and had damages) for less furniture than the other movers did in 5 hrs.

Move size: Partial Move Service cost: $2300