BLVD Moving

As a recent customer of Blvd Moving, I feel compelled to share my experience to inform and caution others. I am a veteran who recently transitioned out of the military and secured employment with a defense contractor in Syracuse, NY. For my relocation from California to New York, I chose Blvd Moving, attracted by their initial reasonable quote.

However, the moving process turned out to be fraught with unethical practices and extortionate demands:

Misleading Initial Quote: The moving process began with a seemingly fair quote of around $5,000. However, this drastically changed post-loading of my belongings. The final bill was inflated to approximately $15,000 – nearly three times the original quote.

Inflated Charges and Fabricated Volume: The company unjustly inflated the moving costs by claiming additional volume and adding bogus fees. Despite reducing the number of items to be moved significantly (donating 65% of my belongings), the company charged for 662 additional cubic feet at an inflated rate.

Unethical Practices and Coercion: The moving team employed various tactics that seemed aimed more at benefiting themselves than assisting in the move. They showed interest in the items I had set aside for donation, creating confusion and disorder. Furthermore, they dismantled appliances without properly securing them, causing a water leak and leaving a door unhinged.

Hostile and Aggressive Communication: Post-move, the company's communication turned hostile. They bombarded me with daily calls and messages, threatening to auction off my belongings if I did not pay the exorbitant fees, including fabricated storage and redelivery charges.

Impact on Personal Life: This ordeal has significantly impacted my personal life. Essential documents and belongings are still in the company's possession, hindering my ability to settle in my new home and causing immense stress and inconvenience.

Lack of Transparency and Professionalism: The movers did not provide essential information as required by federal regulations, including the “Your Rights and Responsibilities When You Move” booklet. The bill of lading also contained incorrect information, adding to the confusion.

My goal in sharing this experience is not only to express my frustration but also to urge others who might have faced similar issues with Blvd Moving to come forward. Collective voices can better highlight the company's practices and serve as a warning to potential customers.

Move size: 2 Bedroom Home Service cost: $13000

The moving team showed up unprepared for the job. The lead, Freddy, wasn't aware they were showing up for a full move and seemed annoyed that they were there for a bigger job. The areas he packed himself looked great when I unpacked but the boxes packed by the other 2 people were completely careless and also stole valuable items. I had called the day after the pack to ask why they showed up not knowing what they were there for as well as let them know I was disappointed in the state things were left. Empty tape rolls were literally everywhere along with their personal messes left behind. Plus I was now being charged for more expensive boxes that I didn't want because they would weigh too much to move myself once at my final destination. The manager David completely dismissed my concerns and told me to conserve my frustrations because it could get so much worse if they lose or break my things. Once it began to feel like there could be retaliation against airing my concerns I hung up.

Fast forward to 3 weeks later and most of my furniture arrived damaged. Legs were missing and/or broken off of multiple pieces of furniture, my boxspring was completely missing, my mattress ruined. They also took my power tools, valuable jewelry and some family heirlooms.

I'm currently going through a claim process but will never get back the emotionally valuable items that were irreplaceable.

Move size: 1 Bedroom Home Service cost: $6874

BLVD Moving made me feel comfortable during the entire process. From when I first called in, to them actually coming out to start the move. There was no sales gimmicks, no increase in the cost. THe movers were just nice people, willing to help. All the gentlemen that showed up, they did so early. They were amazing and on time. Communication was never an issue during any attempts when I would call in. Due to the distance of the move, it did take 3 days. But the move was done without any issues.

Move size: 3 Bedroom Home Service cost: $4500

This company promised me my weight tickets because I need them to be reimbursed by the Marine Corps. They didn’t get me my weight ticket with all my stuff loaded on the vehicle and upon asking for it they just said we don’t have it. They essentially just forgot even though I was told by the movers that they have to weigh my stuff an hour after they get it loaded onto the truck. That was a full on lie or they just don’t care about their job and what they are doing. I have called this company over a dozen times in the last 2 months and I just keep getting told sir I’ll get back to you. I am very polite but a person only has so much patience. I am currently in the process of suing if I will not get a refund because I paid to have those weight tickets given to me and they were not.

Move size: 1 Bedroom Home Service cost: $2646

I would never use BLVD again. I rate them 0 stars. They arrived mid day in June (in AZ.....hot)to load our belongings from 2700sq ft. home. All boxes were moved outside, then the truck left to do another job before actually loading our stuff. When they returned, it was 4pm. It took until 10pm to complete....and we were organized.

Of coarse it cost more than the quote, even though I had called with box counts, questions, updates. there was no real interest in getting the load accurate on their part.

We were informed our belongings were going to be unloaded at their warehouse due to the 10 days between loading and our closing date on new home in WA as they needed the truck for other business.

We were excited to hear when they delivered only 2 days after closing. When they arrived, the first words out of their mouth was "a box is missing" the team could not agree on what size of box was missing....but it was missing,

They had to hire regional hired help and that team left much to be desired. Knowing we had VERY HEAVY furniture, a husband and wife team arrived ....along with their 2 young children. The husband of the team was stacking boxes on a moving dolly so high that it was unsafe. Needless to say, he dropped a box from the top of a stack and broke into tiny pieces a ceramic pot.

Upon inspection of out fine furniture, we found deep gouges in our Ethan Allen footboard to our king bed. Broken door clasp on our Ethan Allen 6 piece desk set, Scratches on the desk set, a gouged whole in the back of an armoire, a broken finial on an antique chair and multiple boxes gouged all the way through. Thank god I packed every box myself (120+) because nothing I packed was broken. Who's to say what would have happened if they packed the boxes.

Let's get back to the lost box. This information was troubling, not only did they act like they didn't care, it was up to me to "put in a claim". That process is wrought with red tape. We did however unpack every single box to try to identify what was missing. We kept our own list, it turns out that a very sentimental wood inlaid plate from Egypt that belonged to my husbands parents was missing as well as place mats and a cutting board liner and miscellaneous items.

We made initial calls with promises made that they would check with drivers, warehouse and other owners that had items on the truck!! They never followed up. We made several calls and left VM without ANY response. It was as if they had our phone number on ignore. My last call was before Christmas, they assured me they would do everything in their power to find that box AND get back to us with in 2 weeks. Well they didn't get back to us and I don't think they ever will. We paid their bill so why should they care.

They are a horrible moving company. I would not recommend them to move a chicken coop!

Move size: 4 Bedroom Home Service cost: $10800

There are 6 significant issues: 1) There were a significant set of missing items such as coins, a 1700's collectable plate, collector vinyl records. 2) There were more than 1100 pounds of missing general items items such as clothing,shoes,glass shelving for curio cabinets, tools, 3) The Contracted price was raised $3588 from the contract of $11000 when the moving truck arrived. We had no choice but to continue as the house sale required us to vacate. This was after we reduced the amount being shipped by loading a 7x7x8 POD ourselves. We had been promised a reduction when we informed the "Relocation Consultant" Matt Freedman of BLVD Moving. 4)The delivery was late by 4 days without notice. 5) On delivery, we were charged an additional $1400 for delivery of our shipment. 6) There was extensive damage to items due to clearly negligent packing. The estimate of damages, missing items and excess delivery charges totals to $10,966. The company would not respond to us until we filed a BBB complaint. We were not able to resolve even their covering by weight the damaged and missing items.

Move size: 4 Bedroom Home Service cost: $15000