Jet Moving And Storage

The estimate I originally received was a lowball of 3K compared to the final bill of 12K. It took days and weeks to accomplish their contract! The team leader changed the estimate 4 times and even then I had to leave behind my entire dining room set and china hutch! The packers just threw things in boxes. All boxes marked china were missing. My cabinets mirrors were busted. The glass shelving from these cabinets missing! However I returned many items that did not belong to me to the delivery movers. All this company did is take advantage of a widow that was ill and desperate. After the delivery they never answered my phone calls. Do not hire this company as not a single person working there is correct or has any responsibility.

Move size: 3 Bedroom Home Service cost: $12365

Jett Moving and Storage is a reputable moving company that i was referred too. They have a team of professional movers who are experienced and efficient in handling all types of moves. Jett Moving and Storage is known for their reliability and attention to detail. They offer a range of services, including packing, loading, transportation, and even storage solutions if needed. as well as their commitment to ensuring a smooth and stress-free moving experience. Joseph and Adam were especially helpful and very professional upon pick up and everything was dropped off on time.

Move size: 3 Bedroom Home Service cost: $3728

Do not use this company unless you don’t care about your belongings and want a major headache. A brokerage company (Trinity Relocation Group) assigned my move to Jet Moving and Storage. The problems began when Jet was 8 hours late to pick up my items to move (did not arrive until nearly 10 pm and I had to leave for the airport at 4am to move across the country). In order to make the move go quicker I took apart all the furniture even though that was something I had paid for and moved everything into my living room to be picked up. Upon picking my items up they let me know that it would be taken to a storage and facility and they do not know when it would be able to be delivered. This was completely contrary to the information the brokerage had told me. I was told that my items would be going directly to my final destination and would not be put into a storage facility. Fast forward to me being in my final destination still no word on when my items would be delivered until a month later. When my items finally arrived, not all of them were there including a number of boxes such as a diploma frame box that contains all of my degrees including my doctorate degree. Part of my bed frame and my mattress were also not there. Jet did not notice any of this until I informed them because they did not check the inventory at all. The delivery person told me that he didn’t check the inventory when loading the items into the truck, and he also made me sign the inventory and pay in full before he unloaded my items so that I did not have the chance check to see if everything was there. When they were unloading my items they began to unload someone else’s items and did not notice until I told them. Some of my items were found mixed in with another person’s belongings. Additionally, some items were delivered to be damaged including my Peloton bike, bed frame, and mattress. Luckily some items of mine were located with someone else’s, but still two are missing including my diploma frame box. I have repeatedly requested to speak to someone in the claims department or higher up in management besides the secretary who answers the main office phone. They will not provide me with another phone number and will not respond to my emails. I have paid them in full and have zero confidence that they are attempting to locate my items. Additionally, they tried to claim that I told the men loading my items initially to not take one of the boxes (convenient since that is what is still missing) which is a blatant lie. Their “claims department” does not do anything but send me to a third party service which has no authority over Jet to have them repay me or do anything. Jet owes me a refund for their negligent actions or to locate my items in a timely manner (failing to follow or check inventory and failure to take care of items and not damage them or lose them).

The only saving grace to this company is that the delivery driver who located some of my missing items was able to bring them to me the following day, of course this isn’t all of the items and they were damaged. I only give any credit to that driver though and not to the company as a whole.

Move size: 1 Bedroom Home Service cost: $2000

I had three times moving experience with Jet moving and storage. We moved from Michigan to CA last January and they did a fabulous job and delivered in 4 days! This year, we decided to move from CA to Kansas another cross country moving! James got my two cars moved in 3 days and the driver Joe delivered my car at the hotel which saved my rental car fee! I also have them move my house stuff, they did a great job to load and pick up the items! We are looking forward to receiving the stuff by end of this week! Great trust James!

Move size: 4 Bedroom Home Service cost: $8600

Do not use this company!

The initial pick up: Jet moving was hired to move my 1 bedroom apartment from CA to NY. On the day of delivery, they arrived 5 hours late to begin packing the truck. While packing, one of the movers stole 3 nintendo switch games from my couch ($200 worth of games) and Jet Moving did nothing about it - I have video footage of the games in the mover’s back pocket and they still did nothing. When the truck was loaded, the lead mover assured me that my move would only take 2 weeks and that my belongings would never leave the truck or be placed in storage. That was not the case.

During the “move” - My things were placed in storage and sat for three months while I waited in my new apartment with nothing. During this wait time, Jet moving ignored my emails and screened my calls (the second I used a different phone number, they answered). When they did answer, the office manager was rude, condescending and disrespectful. She gave me no real update on where my belongings were or when they’d arrive. After a month, I called for another update. They said my things were on the “next truck out”, that was not true. I called again and they told me I was “first on the list for the next truck” - again, not true. When calling, there is only one office manager. I asked if there was anyone else I could speak to and she told me no. I asked for the name or contact of the owner or CEO and she refused to give me any information. We were given multiple dates that our things were supposed to be delivered; took off work to be home for those delivery dates and then they never showed (and we were never contacted). At one point, our things were even loaded on a truck and we were told it was on its way and then a week later, we called for an update and found out that they took it off the truck and put it back in storage and never told us.

Delivery - When our delivery date was finally set, it was three months later. We were supposed to receive at least 24 hours notice of delivery, but instead we received a phone call at 1:00am the morning of (only 8 hours notice). The mover was supposed to arrive at 9:00 am and did not show up until after 10:30pm. Another day we took off of work that was wasted. The mover was set to return the next morning at 8:00am. He didn’t come back until 1:30pm. That’s when we realized that Jet only sent one mover to unload over 750 sq. ft. of stuff. He was not done until after 10pm at night. The mover took frequent breaks to check his phone, vape outside, and chat with our neighbors. He had no tools to reassemble the furniture that Jet took apart and no knowledge of how to reassemble the furniture.

Unpacking - When unpacking our belongings, we found that we were missing 2 medium sized boxes, the glass table tops to my desk, and the tops to both of our side tables. Along with the missing items, we uncovered two broken bookcases, a broken console table, and boxes that were crushed, split at the seams or pierced with other furniture. However, to settle any issues with broken or lost items, Jet sends you to a third party claims company to settle disputes rather than talking to you themselves or offering to make things right.

Payment - Jet had us pay half of the price at pickup and half at delivery. When picking up our things, the price that we were quoted changed drastically. We gave the movers a bank check for the first half of their payment. However; when they delivered our things, we faced two challenges. 1) they wanted cash only all of a sudden (probably because they wanted to drop our things and leave with the cash ASAP since they knew it would be ruined). 2) they claimed that they would refund us $30/day that they were late with delivery. That amount would have been a refund of $990, but they only wanted to refund $300. We spent over an hour arguing on the phone to settle this dispute. (During that time, the mover was not allowed to move any of our items.) I would like to note that we also emailed and called 3 times prior to delivery to settle the total beforehand and they didn’t respond.

Move size: 1 Bedroom Home Service cost: $5500