Jet Moving And Storage

The Jet Moving team responded quickly to my move quote request and provided great details about the process. The price quote they provided was reasonable and there were no surprises on move day.

They were very responsive and prompt. I was desperately in need of a last minute mover and I was able to make a reservation two days before. Not only are they very affordable compared to all of the other movers I talked to, they were very efficient with their time and moved my roommate and I from our old apartment to our new apartment (a 4th floor walkup) very easily. Extremely friendly and pleasant staff who kept a great attitude throughout the entire move, even when it started to rain! Highly recommend this service and really appreciate your team for your help!

Move size: Partial Move Service cost: $2150

I would suggest you check multiple websites for reviews before using this company. I was amazed at how this site showed perfect fives and yelp showed the opposite.

Of course now it is too late for us but maybe I can save someone else a lot of grief. To start they gave us a quote that reflected the small amount of goods that we had. For some reason it was based on cubic feet and not weight like other companies we have since reviewed. They waited until it was too late for us to get another company and then almost tripled their price. At that time the option was to find another company and redo all of the other arrangements we had made plus pay a penalty for not being out of our current home on time.

Then they did a very poor job of packing items in boxes and even worse putting them on the truck. Our damages were well over $500.

In addition they had contracted to put the furniture that was broken down back together at the new location but somehow they slipped out without doing that.Many items were damaged and they left a mess. At the time of delivery they acknowledged the damages and signed for them but then would do nothing about them. After filing several complaints they made an offer to return a small amount of money and then took it upon themselves to call Better Business Bureau and tell them that we had mistakenly filed a complaint about them and it listed the wrong company. At this point they called and made an offer to settle but refused to actually do anything until after we removed our complaints from the Internet. They wantedUs to lie to the Better Business Bureau and tell them the same thing that they had told them which was that we had mistakenly put their name on the report. Of course this was not true and at this point we were not willing to even say that they had taken care of the situation until we received a valid check from them.

We were extremely disappointed with this company and wondered if the views we read on this website were filed by actual customers or by themselves.

If you decide to use this company good luck. I for one cannot believe anything they say after getting what they called a binding estimate and having it be more than doubled at the last minute As we talked they kept changing their story and tried to blame everything on us. For instance one of the items described was a desk. We had called it a full size large desk and they had put it on the estimate as a student desk. When we first started talking they claimed that they could not even get all the things on the truck. The truth was that our neighbor agreed with us that the truck was only half full while jet was saying it was full and would not take responsibility for missing items because they claimed it had been locked at the time of pick up and not unlocked until it arrived at the new home. Of course the truth Was that it was far from full and when they had loaded it they said that they were in a hurry because they had another pick up to make. Apparently they didn’t get their story straight before speaking.

Theyhave not followed through on anything that they have promised. This review is not being put here as a way to force them into doing anything but rather as a way to help other people avoid disappointments from this company. Don’t believe this, check other sources so you get the truth.

Move size: 1 Bedroom Home Service cost: $3000

I saw many good reviews and some bad reviews and I asked their sales Rep about the bad reviews. He told me apparently a customer did not wanna pay for their service and wanted to receive all their items for free and asked their friends and family to write bad things about them online. They still helped the customer. They told me that if I look at the date they are all done within 24 hrs. I ended up hiring them. I was glad that I did and I will hire them again if I ever move again.

Move size: 3 Bedroom Home Service cost: $7500

DO NOT ENLIST THIS COMPANY!!! Jet Moving an Storage was contracted by Trinity Relocation Group to move furnishings for a one bedroom apartment from Pasadena to San Jose, CA. After 2 weeks in storage, items were delivered on 4/2/21. There were several damaged and missing items: night stand, book case, bed slats, large bin containing framed pictures, photo albums and expensive nursing books. The movers arrived without tools and did not reassemble the bed and dining table. No effort was made to replace the bed slats or to find and deliver the large bin of pictures and books. Trinity acknowledged the awfulness of this move and refunded $705. They stated It was up to Jet to refund the $795. After several weeks of calls, emails and a certified letter to the CEO, Jet has made it clear that they do not care about the lost property. The office administrator refuses to even identify the CEO and simply made an offer of $150 which isn’t close to fair for the lost property and shoddy treatment. The plain facts tell a shameful story. The company’s treatment of their customers is disgraceful! The unprofessional behavior of this company is appalling.

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Move size: 1 Bedroom Home Service cost: $1500

For starters, one of the movers shows up and says he has the flu! What? We are in the middle on a pandemic, what kind of company sends out a sick individual to handle peoples HOME FURNITURE AND ITEMS? They broke a granite table, scratched and gouged EVERY corner and wall possible, they price gouged and didn't even bring all of our items inside . Im 5 ft tall and I was literally working with them lifting heavy items. Why did we pay over $1500 for this? Oh, and they take payment before they unload, which is total bs. Do NOT use them. My husband and I are now sick and on our way go get Covid tests.

Move size: Partial Move Service cost: $1500

Finding a good and reliable moving company is a task unto itself. After considerable research, I found Jet Moving and Storage, and am very happy to say they did a super job. I would like to give special credit to James K. the sales rep for always being available to update me on pickup and delivery. I was very anxious about the dates and called him several times to inquire. He always took my calls or returned my calls promptly, and provided updates as best he could.

The movers on both ends were great. On the pick up they took time and wrapped up everything perfectly. On the delivery, there were three movers and they were really super. They never tried to upcharge for anything even though the apartment door was in excess of the basic distance footage. The team was friendly, courteous, and made sure that everything placed where we wanted and assembled properly. It really was a pleasure to work with these guys. Again, finding a reliable and honest company was no easy task but appears from my experience that Jet fit the bill.

Move size: 1 Bedroom Home Service cost: $3500