Hawaiian Moving Pros

This is a horrible!! They will tell you what you want to hear. Once you have signed the contract things go south. Believe the poor reviews. I didn't and I suffered for it. A computer monitor missing (stolen?). A 55" monitor damaged; cracked from edge-to-edge. Once they deliver your goods and leave as fast as they can, they go silent if you need to talk about damaged goods. Was assured my e-bike with battery could be moved. I had to leave this $2500 bike behind because the mover refused to put it on the truck even though we were continually assured it could go as long as the lithium battery was in a steel box, which it was. The rep outright lied. The manager says he bent over backwards for me, yet I paid for a service I did not receive. The lady that takes payment is just plain rude; just pay your money and shut up. I wanted to cancel but they started doing these things when we were too close to the move date and I didn't have time to hire a different company. PLEASE believe the bad reviews and look elsewhere!

Move size: Studio Service cost: $4491

Awesome company! I’ve never used a moving company in the past when moving (just used USPS and sold/gave away bigger items) but this time around we wanted to use a moving/shipping co. because we had items with sentimental value and with the economy right now we didn’t want to rebuy everything. I received a lot of calls and quotes from various companies but Hawaii Moving Pros was the only one that actually worked with me to bring down the price by telling me what the price would be minus this or that item. In the end I was able to ship 10 med size boxes, 4 15-gallon Rubbermaid containers, and enough furniture to be completely satisfied. Total was apprx $3,450. The pick up from Portland was smooth and the movers took care of our items; drop off was also smooth. No broken or missing items, and being in Portland I believe they had to transport our goods to CA first before shipping out. I had already told myself to expect a crushed box or broken items because it‘s a long distance move, but everything arrived the same way it was picked up! I will say that we were very intentional in the way we packed our boxes, leaving no empty space in our boxes to help avoid them being crushed by weight and movement; the movers actually commented saying we did a good job packing our boxes.I worked with Mo in the beginning who was so kind and helped with figuring out the pricing. Then we worked with Edward (super nice and friendly, too) who coordinated the entire move to and from. Both stayed in communication with us 100% of the time, which really eased my anxiety. There were a few times when I called to follow up but it had more to do with my anxiety vs. them not being in contact — and each time I called they were friendly and reassuring. Payment was a breeze, and they are very clear with their instructions. I would totally recommend Hawaii Moving Pros!

Move size: 1 Bedroom Home Service cost: $3450

Moved from LA to Oahu and my items came in less than 30 days. Movers in LA were awesome. They wrapped everything so well and we’re great with the cubic feet. My items came under 30 days and not one item was broken. I have an ikea mirror, ikea dresser, Tv stand and coffee table. All particle board and not one thing broke. I was extremely impressed. Not one thing lost either. Honestly I’m still impressed on how easy and honest this whole process was. I highly recommend Hawaii Moving Pros.

Move size: 1 Bedroom Home Service cost: $9300

My moving team in Kamuela, Hawaii were friendly, professional, neat and tidy. They laid walking runners on my hardwood floors. My 65" TV, desktops, monitors, 13 Home Depot totes filled with power and hand tools, glass art and had-to-keep 600 lb massage chair were safely packed and moved out.

The LA team was equally professional and handled delivery with great care. Everything arrived in great shape.

Shout out to the Hawaii office team who moved my pick up date twice to accommodate my changing work schedule and regular updates. I appreciate the Kokua (help.)

You all deserve this 5 star review! Mahalo

Move size: 1 Bedroom Home Service cost: $5013

I have to say the process was much better than I expected. It started with Mo. I can’t say enough about this man’s customer service. He got us started off on the right foot and continued to do so all through the process. Teddy was next. She picked up on the dispatch portion and was easy to deal with and always responsive to any questions during the move. She kept us informed every step of the way. The team that picked up our goods in NH were very professional as well and team on Maui were hard working and did a great job. I would recommend HMP if you are planning a move to Hawaii.

Move size: 3 Bedroom Home Service cost: $17500

I was very happy with the services we received from Hawaii Moving Pros. I was a little nervous seeing reviews about them not being responsive, but that was absolutely not the case for us. The team was communicative - leading up to the move, they called to check in to see if I had a moving date (I transferred with my company) every few weeks, and when it finally happened, they gave me regular updates while our stuff was in-transit.

Unfortunately, our things were shipped from Oahu to Long Beach, then Matson wouldn't release our items for over a month... finally HMP notified me they found out it was because Matson accidentally shipped our stuff BACK to Oahu, and then had to send it BACK to Long Beach. It was very frustrating, but I understood that this was no fault of HMP, and it was out of their hands. I still appreciated that they kept me in the loop about it as soon as they found out what was going on.

When our stuff finally arrived, a lot of the boxes were smashed (we used a combination of cardboard and plastic boxes), but all of the contents inside were intact. I mostly attribute the box damage to the THREE trips our stuff made across the Pacific Ocean, but I'm not upset because to me, that's just the price of having the stuff inside come safe and sound.

All in all, I would use HMP again, and I would recommend them to friends and family.

Move size: 1 Bedroom Home Service cost: $4092

From beginning to end I had a great experience with the company. I mostly worked with Chris and Miguel. They were amazing and helped throughout this entire process. Chris was great with answering all of my initial questions which infirm helped me choose the company. Miguel in particular was very helpful constantly keeping me updated on the movers, how long I could store my items FOR FREE, and when my packages would arrive. Tia was great at helping me understand the billing. Tyler was very helpful with reaching out to me after everything was completed to ask me how the move went and how they could improve. My boxes came within the time range that they said it would which was great! Some of my boxes were damaged when they arrived, but my actual things were still intact. I blame the boxes more than the movers and works recommended getting heavy duty boxes over standard boxes. Either way 10/10 would recommend this company. Thank you to everyone for your hard work!

Move size: Studio Service cost: $2556

We had the most excellent service when we moved from our home in Northern California to our new home in Kona, Hawaii. At both locations their crew was excellent in packing our furniture and then unpacking it. There were no flaws or damage and all pieces were accounted for. As our furniture moved from port to port we were kept informed by the customer service people. I had excellent communication with all of the staff and received a quick follow up to any inquiry I had. I highly recommend Hawaiian Moving Pros for this type of move.

Move size: 2 Bedroom Home Service cost: $5000