California New York Express

Disgusted and disheartened.
Priceless loss from these people.
CA-NY Express moved us from Silicon Valley to Brooklyn last year.

They packed my husband's 40-year professional library and papers into a truck with a hole in its roof. A rain storm completely soaked almost 30 professionally-packed boxes of irreplaceable papers, signed manuscripts, family photographs. All of my own graphic design printed samples from 30 years were destroyed. It's not quite a year and I am still sickened by the loss. My renters insurance from USAA was only able to compensate for basically the weight of the boxes. (How much does your signed doctoral dissertation from 1982 weigh? Or how much does your mom and dad's wedding album from 1946 weigh?)

I just got notice that this company will not even pay the few hundred dollars deductible after the insurance company paid what they could. Really?

Shame on these people. They were so personable and available before this happened..then they went stone silent and left me on my own. Their only response was "file a claim".. which I interpreted (generously?) as "drop dead".

Don't use these people.isgusted and disheartened.
Priceless loss from these people.
CA-NY Express moved us from Silicon Valley to Brooklyn last year.

They packed my husband's 40-year professional library and papers into a truck with a hole in its roof. A rain storm completely soaked almost 30 professionally-packed boxes of irreplaceable papers, signed manuscripts, family photographs. All of my own graphic design printed samples from 30 years were destroyed. It's not quite a year and I am still sickened by the loss. My renters insurance from USAA was only able to compensate for basically the weight of the boxes. (How much does your signed doctoral dissertation from 1982 weigh? Or how much does your mom and dad's wedding album from 1946 weigh?)

I just got notice that this company will not even pay the few hundred dollars deductible after the insurance company paid what they could. Really?

Shame on these people. They were so personable and available before this happened..then they went stone silent and left me on my own. Their only response was "file a claim".. which I interpreted (generously?) as "drop dead".

Don't use these people.

Move size: 2 Bedroom Home Service cost: $7500

When my corporate cross-country relocation went wrong, CA NY Express was there for me every step of the way! I really recommend them!

Everything started out perfect with my initial move out of my NY 1-BDR Apt. They did a perfect job wrapping and handling all of my items! But, after only 1 month in CA, when my job fell through (!), I had to call CA NY Express to ask them to hold my move until I knew what I would do next.. They understood and agreed to store my items indefinitely. Every time I called to give them an update or ask any questions, they were there to help me. Now, almost 1 1/2 yrs later (!), I am moving from their temporary storage to MN. Since the actual cross-country move didn't happen, CA NY Express adjusted my final moving bill pretty fairly. They worked closely with my new moving company (CA NY Express doesn't move to MN) and not only ensured that all my items got transferred safely to the moving truck, but made sure the correct cubic feet volume was recorded.

Even though I had such a bad moving experience, I was glad CA NY Express were my moving company, and I am thankful to them for having been there from beginning to end, and most of all, for making me feel like I was family!

Silvia.

Service cost: $4539

Avoid California New York Express at all costs. I am going out of my way to let people know how bad this company treated me so others don't get ripped off like I was. My experience with California New York express: 1. They give you as little notice as possible. The contract says 24-48 hours before arrival, within a vague span of 15 days. They will call you at the last possible minute, barely 24 hours away from their arrival. If you aren't ready, prepare for enormous extra charges.  2. $1,000   extra charge if you can't take delivery in the slim 3-hour window they give you at the last minute. Boulder was flooded when they arrived the first time, my assistant couldn't take delivery for me, in the extremely narrow timespan I was not available. 3. Breaching their own contract: They will demand payment before they re-deliver, despite going against the contract you'll sign which says you pay half up front and half upon delivery. They will refuse to move your goods until you cough up the extra $1,000, and meanwhile they will charge you for storage while they withhold your stuff.4. Your boxes will be extremely battered and damaged upon delivery. 5. Hidden and Extra Charges. They will arrive in a gigantic 18-wheeler and, if your residential street cannot accommodate that, they will charge you a "shuttle charge" of several hundred dollars to deliver your stuff. This is not mentioned anywhere in the contract or the website e-signature you'll sign. They warn you about long delivery charges, stair charges, and multiple addresses. The "shuttle charge" is never mentioned. But they will stick you for it. Average shuttle charge for ~450 cubic feet of stuff is $350. 6. Boxes, Blankets, and Tape. They use an obscene amount of packing materials to coat your stuff and they will charge you for every roll. 7. Final Bill will be written up by foreign movers who barely speak English. When they present you with overcharges of about $200, they will call their home office, mutter something vague, and they will make you "sort it out with the company" later if you want some kind of refund.I can't say enough negative things about this company.

Service cost: $2900

I moved from NY to SF a month ago and used California New York Express Moving, based on friends' recommendations. They were fantastic. 
 
The quote was substantially lower than other companies (I priced them out against 5 other groups), and the service was excellent. For a small NY studio, the move cost me $1200. Incredibly efficient, pleasant experience. CA-NY Express will hold your things at origin for free for a month. Upon shipping, you can track the entire move online and they offer cash back for days late.
 
Moving is a total hassle no matter what, but CA-NY Express certainly made it a lot easier.

Service cost: $1200

Do you enjoy a horrible experience in every possible way? Then California New York Express is the company for you! Choose these guys if you enjoy the following:

- Having your furniture badly damaged and/or broken!
- Having the company deny it's their fault!
- Being lied to about the cost of your move! Not an estimate but the actual cost!
- Having the company lose your furniture hardware so it's impossible to ever put back together correctly again!
- Endure an excruciating customer service experience that leaves you with no compensation or even an acknowledgment of what went wrong!

It's a masochist's dream! Call today!

Service cost: $6000

Two people I know moved with this company and were very satisfied, so I chose them to help me with my move from NJ to CA. Movers were courteous and great on both sides - at pick up and at delivery. Everything got to my new place fast. Communication was good throughout transport of boxes - I was emailed during the move so I knew where my things were and what their progress was to reaching its destination. I like how all the parts of the move were done by company itself and not subcontracted out. So they were in touch with me and held themselves responsible for everything throughout. (I have had bad experiences with a past move from a different company who subcontracted out for pick up, delivery, and storage. So getting everyone on one page and communication was a challenge. If part of the procedure went awry, they blamed the subcontractor). Thank you, CA NY Express!

Service cost: $1100

I've used this company several times and would recommend them to anybody making the move between New York and California. The customer service team is readily available and quick to attend to any issues. Most importantly, however, the movers themselves are excellent and efficient. They always arrived on time and got the job done right while helping me minimize or eliminate costs for extra items that I had neglected to list on the inventory. It's a company that goes out of its way to make the process easy and painless.

Service cost: $1900

Coordinating a move across country is stressful enough, and the movers are the biggest component of that stress factor but with these guys it definitely is not!
The movers are friendly, respectful, answer questions and take their time explaining the process from start to finish. I had them pack my belongings to ensure they wouldn't break along the way and I am glad I did. Everything arrived in NYC in tip top shape. These guys are reasonably priced as well when you compare them to other long haul movers. I was shocked at how much less their quote was in comparison to others. If you are doing a cross country move this is the company to use hands down.

Service cost: $3900