Move Happy Group

Customer service 4 stars.

Pick-up movers (NYC) 0 stars.

Drop-off movers (LA) 5 stars.

So, so much damage to my formerly pristine furniture. My thick glass lamp (that I've moved with multiple times) that was gifted by my aunt to me and all my cousins was completely shattered. A bunch of important screws and some of my bed slat connector/holders were also missing.

I'm pretty sure the NYC movers think their dirty blue blankets that they use to wrap the furniture are some sort of invincible protective shield, allowing them to throw and drag and bump the furniture wrapped inside without any care at all.

The LA movers were the total opposite, but at that point, it was too late. They delicately delivered my belongings, but the damage was already done from the NYC pick-up movers.

Do not use Move Happy if you're moving from NYC to LA. Maybe only use them if you're moving within Cali.

Move size: 1 Bedroom Home Service cost: $2800

This review has been a long time coming. After months of research and weeks of talking to numerous moving companies. I made my decision and i can honestly say, I made the right one. I lived in California for the best part of my life and it was hard for me to let go of some of my belongings. However the rep that helped me out made it easy for me to switch items in and out. I know I was a lot of work to deal with it but they didn't seem to mind. I must of called them over 20 times to ask questions and I was met with kindness every time. The crew that showed up was just as kind and professional. It took about week and a half for my goods to show up to Austin but I made the best of it. Made a few stops along the way and really enjoyed my time. when my items showed up they were able to drive right up to my half an acre property. They came at the perfect time my whole family was over and even fed the guys BBQ when it was all done. Cheers move happy and Thanks you!

Move size: 2 Bedroom Home Service cost: $10895

The company will promise all prices and delivery dates. First of all, their quotes do not hold true. I was asked to pay extra $1000 or they would not pick up. I was flying out the next day so did not have an option last minute. They charge 80% on pick up. After you have paid 80%, they suddenly become non-responsive. It's been a month and I still have not received my furniture. And they wont pick up the phone or give me a set delivery date!! DO NOT BOOK THIS COMPANY. ITS A FRAUD!!

Move size: 1 Bedroom Home Service cost: $5000

Would give 0 stars if I could. Did not give me an estimate on when my items would be delivered despite me repeatedly asking, then less than 24 hours before gave me a 2 hour window to be home to receive my belongings with little to no flexibility. What's worse: they literally destroyed the only 2 pieces of furniture I asked them to move and completely smashed up a fragile box of dishware. Because of them, my bedframe is now broken, my headboard is horribly scratched, and my side table literally arrived in pieces. Cannot say enough bad things about them. Horrific experience. DO NOT USE THEIR SERVICES.

Move size: Studio Service cost: $2000

YOU TELL ME: I had already relocated 2500miles away, but my belonging were still stored in NJ. 1st HM estimate on pictures of items to move was $7,000. I suggested a company rep inspect items in person (they were stored in a Public Storage unit) new est $ 14,000. What was I to do? said ok. They had great rating, so I could trust them right? So they picked up my home items, placed in their storage facility for 2months? They were delivered to my new home. For 2mnts I was unwrapping/unpacking.. to realize things were missing. Tools, TV, boxes, a large valuable framed print glass was broken... For over a yr tried to learn what could have happened, were they still in their warehouse...how was it things are missing??? everyone was very nice, BUT, I got no clear answers. I lost several thousand$ of belongs. They offered me $78 to settle. I am extremely disappointed in their inability to have a field supervisor watch what the moving truck guys were doing to confirm everything was totally on the up and up. I wasn't on site to watch them take my stored items out of storage, label each item, load on truck... Very disappointed

Move size: 2 Bedroom Home Service cost: $14000

I only write reviews if I find them genuinely informative for future customers.

I used Move Happy to move from California to Ohio. But it was a poor experience that cost me an extra $2500.

1. They picked up on September 6th and promised delivery no later than September 26th. But they ended up delivering on October 9th. During September, I resided at my relative's house, but from October 1st, I had to rent an Airbnb while I still paid for the rent of my new house, and I lost about $1500 on Airbnb in addition to the discomfort of my 1-year-old baby. They didn't provide any good reason or compensation for this late delivery.

2. My $900 TV stand and $300 baby crib were shattered. And when asked for the compensation, they said it is $0.6 per pound. So we can pay $66 to compensate. I didn't accept it because it seemed like a joke to me.

I don't recommend them.

Move size: 2 Bedroom Home Service cost: $5000

I moved from San Francisco to Chicago. Movers at pick-up and drop off were great; everything arrived in same condition. The move was also within estimated dates. Only reason I’m not giving 5 start is because they quoted me a price and then I had to pay extra for a uHaul service to get my things to the apt building, even though I sent/emailed a notice with enough time about building moving restrictions and was told I was not going to have additional costs - ended up adding $400 to final bill.

Move size: Studio Service cost: $2800