![How to file a complaint against movers](https://www.mymovingreviews.com/move/wp-content/uploads/2023/06/complaint-against-movers.jpg)
Highlights
- The process of moving from one home to another is not a charming fairytale so bad things can happen when you least expect them to be.
- Working with a great moving company is a recipe for a successful ending to your relocation story. Sadly, not all movers are as great as they claim.
- If you feel that you have been wronged by your moving company in any way and they refuse to take the issue seriously, then you should consider filing a complaint against the mover in question.
- Follow the 6 steps below to learn the best way to file a complaint against a moving company.
- When should you lodge a complaint against movers?
- Step 1. Peaceful resolution
- Step 2. Write a moving company review
- Step 3. File a complaint against a mover with the Federal Motor Carrier Safety Administration (FMCSA)
- Step 4. File a complaint against a mover with the Better Business Bureau (BBB)
- Step 5. Contact the Attorney General in your state
- Step 6. Seek justice in a small claims court
Moving house is considered to be the third most stressful event in a person’s life, right after a death in the family and a divorce.
According to data provided by the U.S. Census Bureau, about 36 million Americans move each year so you can imagine how busy the majority of moving companies are.
Unfortunately, there are some moving companies that take the liberty of crossing the boundaries of trust, integrity, and honesty without being held responsible – from showing a rude and unprofessional attitude to overcharging and even outright stealing.
Since we are dedicated to providing in-depth moving tips and useful guides to anyone who is about to move house or has already moved to another home, this time we will cover the important topic of how to file a complaint against a moving company that has wronged you in any way.
Remember that your voice matters and it must be heard!
Ultimately, to file a complaint against your mover is your right – the civil right to seek justice if your relocation partner has cheated you in any way. It’s a matter of responsibility too.
Read on to find the best way to file a complaint against a moving company – 6 steps that you should follow in case you feel that you’ve been wronged by professional movers.
When should you lodge a complaint against movers?
When should you consider filing an official complaint against a moving company?
If you’re really unhappy with your movers because they:
- treated you in a rude and non-professional way,
- were very late picking up your items or delivering them to the new address,
- handled your furniture and moving boxes carelessly and as a result, they did minor or more serious damage to your prized possessions,
- failed to deliver all of your belongings to your new address and they cannot seem to know where the missing items might be at that moment in time,
- requested much more money than they quoted you originally,
- did any other serious mistake not mentioned above, showed blatant negligence, or tried to cheat you or rip you off by using dishonest scamming techniques?
When you strongly feel that your genuine dissatisfaction and disappointment need to be voiced and heard, then you must do just that – voice your disappointment, discontent, frustration, or anger by filing a complaint against your moving company.
But where do you even begin?
Step 1. Peaceful resolution
![Write a moving review](https://www.mymovingreviews.com/move/wp-content/uploads/2017/03/write-a-moving-review.jpg)
The first and highly logical step that you must take is to contact your mover right away and try to iron out whatever issues you might be having with them.
The peaceful resolution of a dispute or a claim is always the best solution for both parties because a lot of time, money, and nerves can be saved and spared by simple efforts to reach a mutual understanding.
Get in touch with your moving company and explain the problem or problems in the best possible way. Be ready to provide evidence to back up your complaint – usually, photos that prove the existence and the extent of the damage while your household items were in your mover’s possession.
Don’t get angry or aggressive. You want practical results, not a defensive employee from the moving company. The mover should compensate you in accordance with the moving valuation you’ve agreed upon prior to your move.
In case the professional moving company is not willing to take the matter seriously, or if the issue you’re having with them is much more serious than a chipped table or a few broken kitchen plates, then it’s time for you to try to make your mover take you and your complaint more seriously by writing a moving review.
Moving Fraud Prevention Guide: Protect Your Move
Step 2. Write a moving company review
There isn’t a single reason why you shouldn’t leave a customer review about your moving company – it’s fast, it’s easy, and you can never lose. On the contrary, what you can gain from your honest narrative of what the movers did wrong can only prove to be hugely beneficial to you.
Customer reviews and ratings of professional companies have both a strong regulatory influence on the local moving market and an even stronger dispute-solving power. After all, no business is particularly fond of receiving negative reviews regarding their business activity, so the chances that your moving review will help you solve the issue in your favor are high.
Click here to rate your moving company and to tell the world what part of their services they can improve – in other words, where they blundered.
The average time to leave a moving review is roughly 5 minutes! And those 5 minutes of your time can spare you days of headaches and wasted time that you can never bring back!
By using MyMovingReviews as your platform to complain about your moving company, you can be pretty sure that what you say will be read, understood, and taken into account by thousands and thousands of fellow countrymen who are looking to hire reputable movers for their relocation needs.
And yet, the best thing about writing a moving review about your moving company is the increased possibility that your mover will read your side of the story and, in most cases, will reply with their own version of what happened. And that is a unique chance for you to re-open the case and effectively resolve the complaint by reaching a mutually beneficial resolution.
Later, you can always edit your negative moving review or even request to take it down after the successful resolution of your dispute.
How to Write a Moving Review: Step-by-Step Guide
Step 3. File a complaint against a mover with the Federal Motor Carrier Safety Administration (FMCSA)
![United States Department of Transportation](https://www.mymovingreviews.com/move/wp-content/uploads/2017/03/US-Department-of-Transportation.jpg)
Another important step you have to take is to inform the U.S. Department of Transportation about your issue with a specific moving company.
You can file a complaint against a mover in cases such as
- unlicensed or uninsured operating status,
- final overcharging (over 110% of a non-binding estimate),
- incidents of damaged or stolen items,
- failure to keep the agreed time frame of the move, etc.
How to file a moving claim with the U.S. Department of Transportation?
You can file a complaint through the Household Goods Consumer Complaint form. You have to fill out the form with:
- Your name, address, and telephone number
- Name, address, and telephone number of the mover/broker
- Bill of Lading Number
- Origin and destination of your shipment
- Mover’s DOT number and MC number
- Specific violations claim
Another option is to call the hotline at (888) 368-7238. The operation hours are Monday through Friday between 9 am and 7 pm EST. A qualified government representative will assist you with filing a complaint against your moving company.
Once your complaint against your mover has been entered into the FMCSA’s consumer complaint database, it is used for analytic and statistical purposes. Your complaint will be noted in the carrier’s public record. And if the FMCSA decides to take measures against the mover in accordance with your complaint letter, they may reach you for more information.
If you are dealing with issues concerning hazardous materials, you must, by all means, inform the Pipeline and Hazardous Materials Safety Administration immediately. You can call their emergency line at (800) 424-8802, or file an incident report through their online reporting tool.
IMPORTANT: Protect Yourself from Moving Fraud by The Federal Motor Carrier Safety Administration (FMCSA)
Step 4. File a complaint against a mover with the Better Business Bureau (BBB)
![File a complaint with the BBB](https://www.mymovingreviews.com/move/wp-content/uploads/2017/03/Better-Business-Bureau.jpg)
Also, you can file a moving claim with the Better Business Bureau program through their online complaint section, or you can go to their nearest office. This works best with accredited BBB moving companies.
How to file a complaint with the BBB?
The dispute settlement procedure involves a few steps:
- After filing a complaint against a moving company, the BBB sends the record to the company within two days.
- Next, the mover will be requested to reply within a 14-day period. If no acknowledgment is received, a second request will be sent.
- A BBB representative will contact you to inform you about the moving company’s response – or the lack of it.
- Complaints against movers with the BBB are usually settled in 30 business days.
In order to file a complaint letter concerning discrimination claims about the quality of safety measures, or the legitimate services within the BBB, you have to fill out your contact information, the mover’s information, and the particular violation details.
Once again, the Better Business Bureau cannot oblige movers to undertake any particular actions concerning reimbursement, as it is not a governmental institution.
Step 5. Contact the Attorney General in your state
It is highly recommended that you contact the local Attorney General for additional help. An Attorney General serves as the chief legal officer, counsels its government agencies, and is a representative of the public interest.
Here is the full contact list of Attorneys General from the website of the National Association of Attorneys General. Consider contacting the one in your state to lodge a complaint against a moving company.
Step 6. Seek justice in a small claims court
Hopefully, you won’t have to reach this final step in seeking justice for whatever it is that your mover did wrong.
However, if you are unhappy with the resolution of your claim with the moving company or you are unable to resolve your argument with the mover after going through all the steps mentioned above, you can also choose to seek resolution in court – follow the link to learn how to file a complaint in a small claims court.
I contracted with North Americcan moving company for a move from AIken, South Carolina on Feb. 12, 2015 to Turnersville, NJ. I was given a contract with the local NA reps. and it stipulated a delivery time of Feb 19 to Feb 25, 2915. It is now Feb. 26 and no delivery has been made. Worse there has been no communication made from NA to us even though we made sure the driver had at least two of our phone numbers. The local NA reps have tried hard to intervene for us, but the NA customer service has been very poor and they have not responded at all even though they promised they would respond. The customer service rep for NA seemed to be lethargic and non caring.as if she hears such complaints a lot. The local NA agency is still trying to help, but the national outfit ia very poor. Any suggestions are appreciated.
I moved from Tampa Florida to Rockford IL and used North American Moving Company, It has been a nightmare. They were scheduled to pickup my belongings on June 20, 2016 and did not end up showing up until June 21, 2016, It took them 7 hours to load their truck, I did not have that many items. After they loaded the truck 1/2 way, they said I had more stuff than quoted and ended up instead of the quoted price of $2000 ended up costing me $3500 – it would have been a lot more, I had to argue with them about it- they charge you $8.00 a roll for tape they use to wrap the moving blankets ( they uses about 20 or more rolls). They didn’t show up until July 3rd to deliver my stuff to my Illinois residence. A lot of my items had been damaged, boxes torn open and retaped. The top ( I have the legs and leaf) to my expensive dining room table is missing and has not been found , I am still fighting with them to find it, I just get jacked around. I also received a box of someone elses items, I have informed them and they have not tried to get the box from me to get this other person their belongings.
That sounds even worse than mine for a local move. They were on time, but that was the only good thing. They threw my stuff around and broke one container. They seemingly intentionally damaged stuff that was in plastic bags. Some extra clothes – looked like they had been slashed or scissored. Two home-made cushions that my mother made for me were apparently taken for seats in their truck. And they aggressively demanded the cash, giving me no time to look at anything they had damaged/stolen. And ran off and left the doors open throughout the building. And the company ignored my multiple complains.
I worked for quality relocation for a week and didn’t get paid for it they owe me 500 dollars and I am seeing how I can go about getting my money I worked for
Action Moving in Burnsville,MN,an Atlas Van Lines agent.They moved my belonging out of my house and put them on the sidewalk.They held my belongings hostage until I paid more.They counted things multiple times to make it appear I had more items.I have proof of that.The person who moved me wouldn’t tell me what the final weight was.They broke furniture,box was missing and other items.The inventory sheet the way it was done was so bad you couldn’t possibly figure out what was coming off the truck.I tried for 10 months to file a claim or get anyone to respond to me from both Atlas and Action.I finally got a letter saying I waited too long.
I contracted with TRANSIT U.S.A., Inc. to move my furniture and it was delivered with very serious damage to my couch, with broken leg, and to one of my dining room chars, with one leg completely broken off. Also, there were four boxes that were lost.
Both the damaged items, and the missing boxes were acknowledged at time of delivery. I then contacted John Wagner, Claims Processing, with TRANSIT U.S.A., and was given instructions to get estimates for the damaged items and was offered $135.00 to cover the cost of the missing/lost/stolen boxes that contained irreplaceable items that were of great sentimental value, based on an average weight estimate. I got the estimates at my own expense, sent back the proper claim form as instructed, with pictures showing the damage, with repair costs of $375.00. Since then TRANSIT U.S.A. has ignored the cost for repair that was caused during the move, and acknowledged, and given me the ultimatum of signing a waiver for any further claims, if I agreed to a settlement of only $135.00, and valid for only 90 days, beginning June 18, 2016. At first they claimed to have not received any pictures, and later acknowledged they had, but have still refused to pay for the damage they caused.
I would sincerely appreciate any help you may have to offer in resolving this issue. Obviously I have not signed that waiver that would release TRANSIT U.S.A. for all claims.
I am 75 years old, and care for my 84 year old nearly blind sister, with in home Hospice treatment with an on call nurse, because she has been diagnosed as terminal. The added stress of being treated without any consideration and lack of collaboration by TRANSIT U.S.A., ongoing for the last 10 months has become unbearable.
Can you please help me at least be paid what I am owed in the amount of $510.00?
Thank you very much for your time and consideration.
Don’t get made a fool of like we did in purchasing Mayflower Movers complete insurance package. We paid an extra 700 dollars for 100% insurance and after a 6 weeks of getting the run around were ready to pay for the damage to our piano ourselves. The damage is approx. 50-100 dollars for repair and is just not worth the time and effort to chase the issue. They do everything to discourage the customer so they either drop the issue or pay for the damage themselves. There trick is to never say no to the claim just make it not worth time and effort to pursue the reinbursement
We used ABC movers from ILLINOIS to GA. They gave us 3 different prices and I was told when I got the first price that is would not change no matter if we added a few things. We got rid of more stuff when the price went up the second time we called to give the inventory list, got rid of more stuff and the price went up again. We had no choice but to use them because our deadline to move was up. They got the stuff to our new location and they were very UN-organized and walked in to the walls with stuff, boxes were dented and they did not put grill and freezer where asked to put it (we are disabled and can not move heavy stuff). We started unpacking and some Christmas decorations and other belongings are missing. I have emailed, called many times and get no response. I will NEVER recommend them to be used to anyone and i will definitely not use them again.
My complaint about TRUCKS ON CALL seems to be one that has been stated by other customers before. I was provided an estimate of cost, including packing and transportation of about $4100 for shipment to Arizona from Maryland. With some trouble, I was able to get them to show up on the correct date for moving. I felt that the cost would exceed the estimate by about $1500 but not the price of over $8600 they told me AFTER the furniture was packed on ON THE TRUCK. I felt I had no choice at that time but to sign the agreement. What else could I do? This is a practice called BAIT AND SWITCH, which is illegal. They knew that if they told me the estimate was $8600 prior to having all of the furniture on the truck I would not agree to it. To be clear, I am not complaining about the workers, they were terrific. It is the business side that is clearly shady and very difficult to deal with. MY SUGGESTION IS DO NOT USE THIS COMPANY IF YOU HAVE A BUDGET FOR MOVING BECAUSE THEY HAVE NO PROBLEM MISQUOTING THE ESTIMATE AND CHANGING THE PRICE. I sincerely believe that if they think you have money they will try to get their hands on it. They pointed to the contract I signed but they also signed a contract that included a quote that they need to honor. That’s something they seem to ignore. Anyway, I am contemplating suing them for deceptive business practices, so if anyone else wants to join in please let me know.
I am having this same issue with International Van Lines (Wayflowers Van Lines, LLC). 1) The actual cost was almost double the estimate but not enough to exceed the 110% to qualify for valid dispute. They are determining the date (but have not provided me with one) of when to deliver the contents of my move.
I used Birch Circle Moving located in San Anselmo, CA. They left boxes of valuable items at the original location, lost parts to my lamps and generally made a huge mess of things. They left their moving crates for me to unpack – way too heavy. My place is so small that I had to unpack them and put them out on the landlord’s property and then had to have them picked up by someone else just to get them off f my property. They charged $450.00 on my original credit card.
We used Mayflower/United to move from Texas to Colorado. Two months later, we are still waiting on the delivery of a $4,000 mattress. There has been limited communication from the company’s representative on the plans for the delivery of the mattress. I do not recommend this company. We are currently considering the nightmare of having to seek legal counsel to recover our property.
We used Hornet moving last April to help me moving from Charlotte to Claremont they have damaged my very old wall clock it is a German Zippelin 70 year old, and scratched the hand of tHe old Sofa (built 1938) I contact them they sent me a gentleman to repair both he came after three weeks and took the clock with him then brought it back after 5 weeks he used small pieces of wood to balance the clock which the fall when I tried to fill it up !! Their were very temporary repair I contact him after one week of the delivery he told me to but the pieces back which is not right !! I contact the company again but they didn’t do anything please file my complaint, thanks
Just got done with a Wheaton interstate move. We sent them a detailed list of items to be moved and it did not change. The weight estimate was 60% short and the cost was 40% over the estimate and they are still trying to bill extra. Actual movers were great but they were subcontracted. Would not use wheaton again and don’t trust any estimate from them unless they send someone to do it directly.
North American is the worst and has horrible reviews everywhere . ..which l did not know. Move from Atlanta to Miami fell through..and my stuff had to go to storage. They slammed me with charges and held hostage all my things for more money when l asked to terminate storage. Lots damaged and broken. Customer no service is ignoring…and still double billing months later.
Atrocious company.
I am utterly disgusted with how Cross Country Long Distance Movers (US DOT No. 2626333, MC-937654, Tel No. 1-877-888-0708) treated me and handled my long distance move from Atlanta, GA to Sacramento, CA. I will never recommend this company to anyone moving, as they are grossly incompetent and should never call themselves professional movers. I am seeking compensation for the following: not honoring the terms of our contract, having movers show up late, not receiving our items not until well after the guaranteed delivery date, reimbursement for the $350.00 shuttle that never showed up for the delivery and damages to our items.
I contacted Cross Country Long Distance Movers back in mid-April 2017 to obtain a quote. My “Senior Relocation Consultant”, Matthew Chevalier, was assigned to help me with obtaining a quote and the logistics of my move. I received a quote from Matthew for an all-inclusive move, which consisted of the movers packing up our 2-bedroom apartment in its entirety and shipping our things to Sacramento, CA. We were quoted $6,143.93 for the move and it was a great deal, since the quotes we received from this company and other companies to simply move us out (and we pack) was around the same price. My husband and I felt good about the quote and the stellar reviews about Cross Country Long Distance Movers Long Distance Movers online. We settled on 6/24/17 as our move out date. From April up until our move out date, I was in constant communication with Matthew, and he was quick to respond to me. Matthew always reiterated that it was his job to worry about the logistics of the move. We simply were to let the movers in and not lift a finger since we paid for the all-inclusive service. We felt confident that we were in good hands.
A few days before 6/24/17, we received a call from Matthew. He called to tell us that they could not honor our 6/24/17 move out date. That was my first red flag and I wished I would have found another company. He said there was some “logistical problems” with the 24th and we needed to have the move occur on the 23rd or 25th. We had the house cleaner coming in on the 25th to do a move out cleaning, so that would not work. We weren’t ready for the 23rd because out of town family was staying with us. Nonetheless, we agreed to have the movers come on this date now since we had no choice. Matthew said he would credit us $300 off the move, now bringing the total price to $5,843.93. He also said the movers would arrive between 2:00pm – 4:00pm that day.
On 6/23/17, we were ready for the move. I had a cashier’s check to pay the movers when they arrived. I figured the movers would arrive ASAP since it was hot that day. We waited and waited and waited, and the movers never arrived during the agreed time. At 4:30PM, I called Matthew because I wanted to know what was going on. His phone went straight to voicemail, so I emailed him. About 10 minutes later, he apologizes and says he’s checking on it. However, I never heard back from Matthew with an update as to why the movers were late. Around 5:15PM, the moving foreman called and said they were enroute and would arrive shortly.
Three movers arrived at 5:30PM, so I as very agitated they were late. I expected them to get started right away, since they were several hours late. They however were hungry, and wanted some food! I told them there was a sandwich shop and fast food down the street, which they could eat quickly and get to work. The movers did not want any of those options and asked if there was a Chinese Restaurant nearby. The closest Chinese Restaurant was about 15 minutes away. They gave me $50 and asked if I could buy them some food. This was very unprofessional. I wanted to stay with my belongings to make sure they were packing up our apartment properly. I asked my husband and mom to watch the movers so I could buy their Chinese food. However, as a paying customer, I shouldn’t have to buy movers I paid for to move us out any food. They should’ve showed up, prepared to work.
During the move, I noticed the foreman was skilled and knew what he was doing. His partner was also pretty good. But the last guy I could tell was not a professional mover, and more like an apprentice. He was all over the place and needed guidance for the other guys as to how to coordinate the move. Since I had to buy their Chinese food dinner, I couldn’t watch this guy like how I would like to. I was concerned about his abilities to pack up our home. I suspect he was the culprit in how our things were packed, which I will describe in detail later.
The moving lasted well into the night and our apartment complex doesn’t allow moving in or out past 10:00PM. The movers however didn’t finish until 12:30AM. After the move, the movers said that Matthew would be in contact with us about when our things would be delivered. We also received an illegible move inventory. We couldn’t discern what was written on this document, as the handwriting was atrocious. Other companies we’ve used in the past to move us would provide us with an electronic inventory, that described in detail how many/what type of boxes were used, what was packed in each box, etc. I guess this “professional” company never heard of such a thing.
Later that morning, we received an email from Matthew with a guaranteed delivery date to occur between 6/25/17 – 7/17/17. The email also said we could contact Matthew at any time to obtain an update on our delivery date. We arranged to have our things delivered to a storage facility in Sacramento, CA. We paid an additional $350.00 to have a smaller shuttle that could drive comfortably in the storage facility deliver our things. We went on vacation for a few weeks and each week we emailed asking for an update on when our things would be delivered. Matthew could never give me an update and even told me at one point they didn’t know where our items were. I was extremely concerned that they were lost in transit, since I could never get an update.
June 17th came and went. Our things still were not delivered. By this time, we were seeking the $50 a day payment Cross Country Long Distance Movers would pay us, since our delivery was late. I also asked my mom to receive our things at the storage facility since we were out of the country. We coordinated this with Matthew and I even signed a Power of Attorney so there would be no legal issues. We all agreed that moving communications would go through my mom, since I was abroad. My mom even contacted Matthew and could not get a status update from him as to when our things would be delivered. This was ridiculous as our Senior Relocation Consultant assigned to help us was dropping the ball ever since they took our payment.
Finally, on 7/20/17, another gentleman who was tasked with delivering our things to the storage facility called me and left me a message saying he’ll be at the storage facility on 7/21/17. He needed me to call him back so we could discuss delivery. Ok that’s great but I’m still out of the country. I’m clueless as to why Matthew did not relay to this mover that he should contact my mom. I told the driver to speak to my mom about the moving logistics since I was out of the country. My mom texted later saying he would deliver our things on Saturday, 7/22/17. This was past our delivery window, but my husband and I were just ready to be done with this move. We were heading home from our trip abroad on 7/23/17 and both starting new jobs on 7/24/17. At least we would have time to get some clothes out of storage before work started.
On 7/22/17, I was waiting all day to get an update on the move from my mom. Finally, I received a call from my mom. She called to tell me that the mover could not commit to the 7/22/17 date! He now needed to complete the move on Sunday, 7/23/17. I asked my mom how can he do that, we’re flying back to Sacramento on that day, and the storage facility has limited hours on Sundays. I was livid to say the least. I called and emailed Matthew to express my concerns. Naturally, ever since Matthew and Cross County Long Distance Movers got our money, he would not answer or email me back in a reasonable amount of time now. Hours after I contacted Matthew he gave a lame apology about how all these mishaps never happened to their company, and said he would route this up to his manager, Amanda Rey.
On 7/23/17, the day we were flying back to Sacramento my mom called me livid as the mover arrived to the storage facility in an 18-wheeler truck. We had already paid Cross Country Long Distance Movers an additional $350.00 to use a smaller shuttle several weeks prior, since an 18-wheeler truck couldn’t fit in the storage facility. At this point, Cross Country Long Distance Movers was a complete joke of a moving company to me. At the amount I paid for the move, I could’ve saved my money by packing up the apartment myself and U-hauling my stuff in less than a week. There was no professionalism with Cross Country Long Distance Movers whatsoever. Dealing with them was my worst nightmare.
My mom had to wait for the mover to go rent a U-Haul himself, unload our things from his 18-wheeler into the U-Haul, and put our stuff in the storage unit. This is also during 100-degree heat. Absurd! The mover said Matthew never told him we paid the $350.00 for the smaller shuttle either. So not only was Matthew not communicating with us, he wasn’t communicating with this mover delivering out things.
During this time, I had to cut our last few hours of our vacation short and make endless calls to Matthew, Amanda and anyone I could reach at Cross County Long Distance Movers. Naturally, none of these stooges answered my calls or emails. My mom updated me several hours later, as she was hot and tired from supervising the move. She said the mover barely finished the job. Also, she was concerned that the storage facility would charge us since the mover finished the job after the storage facility was closed for the day. Our storage facility will charge you a set amount for late moving. We had to wait to speak with the manager about this. My mom also informed me that the mover left some of our furniture on the truck too, and he didn’t realize it until he was in Nevada! He would have to mail us our things now. This whole experience was some sick joke.
We went to the storage facility first thing on 7/24/17. There still was no word from Matthew or Amanda. We spoke to the storage facility manager about the late moving, and the manager said he would not charge us. We were lucky in this regard. We went to the storage unit to get out clothes and to add insult to injury, we discovered the crappy job the Atlanta movers did packing us up. Boxes were not labeled properly or not labeled at all. For instance, boxes labeled “Office” had towels, toiletries, and coats in it. Or boxes labeled “Kitchen” had video games, paper, and clothes in there. Also, wardrobe boxes just had our things thrown in there. So my husband’s business suit, tuxedos, and my designer dresses were literally thrown in the box. The movers never bothered to hang up our clothes on the wardrobe box rack. Shoes, pillows, blankets, kitchen appliances, my husband’s boxing gear, etc. were just thrown on top of our expensive clothes. There was no order to the packing. A 3 year old could have done better.
My husband executive desk had pieces broken off, our new front load washing machine had a dent, and boxes were not taped, or not taped properly. This job was pure slop! This was not our first time doing a long distance move, so were no strangers to moving. But this was the first time a professional company ruined every aspect of our move. So not only did they not honor our move out date; have movers show up hours late to move us out; could not properly communicate to us where in the United States our things were and when they would be delivered; not honor the delivery date; not honor the $350 shuttle we paid for; and literally threw our items in boxes that we worked hard for like it was garbage.
I spoke with Amanda Rey about this and received an insincere apology from her. I also found out she is not Matthew’s supervisor as he initially told me. Amanda just works in customer service. I told Amanda this was ridiculous and I could’ve done a much better job than what I paid them for. I was seeking compensation for the following: not honoring the terms of our contract, having movers show up late, not receiving our items not until well after the guaranteed delivery date, reimbursement for the $350.00 shuttle that never showed up for the delivery and damages to our items. Amanda had the nerve to say that the $350.00 shuttle fee might not be reimbursed to me because the driver did get a shuttle. Excuse me, the driver did not show up in a shuttle. The driver didn’t even know about the shuttle, because Matthew never told him! My mom told the driver and showed him the receipt confirming we paid for the shuttle. Our contract with Cross Country Long Distance Movers was to have a shuttle show up to the storage facility. The driver arrived in an 18-wheeler. The driver had to pay for the shuttle (aka U-Haul) out of his own money. So what happened to the $350.00 we paid? It lined Cross Country Long Distance Movers pockets for services they didn’t render.
I couldn’t believe the gall of Amanda. I even told her the driver left some of our furniture on his truck and discovered this when he was in Nevada. We had to wait to receive these furniture pieced from him via mail.
Amanda just emailed me a claim form, told me to go through our boxes and fill the claim form indicating the damages. She would work hard to make sure the compensation was fair. I told her that I could not move around all of our things in the storage facility myself, because I was having surgery with a long healing timeframe. Additionally my husband works irregular hours as an ER physician, so soliciting his help would take extra time. I would need some time to fill out the claim form. I spoke with her and her associate, Nick, who is equally rude and uncaring about how we were treated as customers. Nick said they would give me until January 2018 to submit the claim form then hung up in my face.
I am in the process of filling out the claim form, but since we still are not moved into a home yet, I’m concerned that once everything if fully unpacked, we’ll discover more damage to our belongings. Once I submit a claim form, I cannot go back to Cross Country Long Distance Movers to file an additional claim. I don’t appreciate how Cross Country Long Distance Movers ridiculed us during this whole process. We paid over $6,100 for this move and we treated like garbage. They bumbled our move to the point of gross inefficiency.
Moving is already stressful enough. Cross Country Long Distance Movers added additional stress to this situation and handled each step unprofessionally. I am writing this formal complaint so others can learn from this and never use Cross Country Long Distance Movers for their short or long distance move.
We hired Titan Van Lines to move my 87 year old Dad from California to Maryland They told us it would be 7 to 10 business days for delivery. They picked it up 11/29/17 and as of today 12/24/17 we still have not received it. We get the run around or new date of delivery when we call or they don’t answer at all. Everything he owns is in that truck. What can I do? I am so frustrated!
Please don’t ever use Integrated Moving Solutions out of New Jersey, they have an F on the BBB and i still used them for my move from New Hampshire to Florida. It was the worst, they picked up late and delivered days late and to top it all off some of my stuff was delivered in pieces!! Worst company ever… Don’t use them and you can never get anyone on the phone just voicemail and they wont respond!!
Hi, This is Soumya Bandyopadhyay. I have moved my stuffs from Lynchburg, Virginia to Mason/Cincinnati, Ohio on 22nd Dec, 2017 with “Moving Forward Relocation LLC”. As I am new to US so I have searched in google and found this relocation company. Now, this company says that they took $372 to book a truck only from “Capital One Vanline” Dot# 3062107. Anyway, the contract with them says either they will keep my stuffs for 30 days at max or when I’ll be telling them to re-deliver to my new location at Ohio they will deliver it. Once I booked my apartment in Mason, Ohio, I called the driver from Capital One as suggested by Moving Forward guys and asked him to deliver my stuffs on 30th Dec, 2017 as “Moving Forward” guys told me that I need to communicate with the driver directly. The driver initially told me that he wanted to check the same with his manager and after that he did not response back. I called “Moving Forward Relocation LLC” to check the dates again as that driver was not responding. Strangely they started to tell me that driver is not even picking up their calls. After so many days of harassment they told me that driver picked up their call and he has told them that he will deliver my stuffs by 4th – 7th Jan, 2018. I requested them to deliver those on 4th as I am having a 5 years old kid who was also suffering with me & my wife. But, they did not even delivered by 7th Jan, 2018. After that they came up with a new date, 14th Jan,2018. They have not even delivered on that day. Now, they are saying my stuffs will be delivered on 01/19/2018. There are 3 parts of payment, on the day of booking I paid around $372 to “Moving Forward”, on the day of pick up I have paid $400 in cash and at the time of delivery I need to pay the remaining amount $400.
In this whole process I have called the Driver of Capital One Vanline & “Moving Forward” guys more than 100 times but they did not even answer most of the time. But, it is a really very bad experience of mine with a 5 years old kid.
Learned the hard way that when Coleman Allied in Shawnee, KS says they are A+ accredited with the Better Business Bureau, that just means they pay the BBB membership annual fee AND respond to every compliant. I was sick reading the horror stories, just like we experienced and Coleman Allied (a partner of North American and the insurance carrier Eagle, which covers both)…hundreds of complaints and thousands of dollars in loss/damage…and the response is “not our fault”…yet they have the A+ because they responded. Very disappointed. 10 days late in delivery, and someone told us the reason we were getting 3 different stories WHEN we could reach customer service, dispatch, warehouse or sales rep, was so they could disclaim liability (weather or broken truck/mechanical issue outside of their control) when our furniture was sitting in a warehouse. Refused the reimbursement they promised due to the delay (said we could not prove it was their fault) and when they said food reimbursement, that does not count grocery store items (where we bought the food for the family for the 10 day delay). Promised delivery every single day so could not take a OTR route in order to be home….lost wages. Absolutely unethical business practices, but they still continue to be in business. It is a shame. Read the BBB complaints.
I am a relocation veteran, having moved over 20 times, and having lived overseas and in several regions of the country. For this move under 150 miles, I decided to use Mover Dudes in Winchester, VA based on Angie’s List and many favorable online reviews, but now I am unsure if these reviews were verified based on my extremely bad experience. I signed a “guaranteed and binding estimate” based on an in-home inspection that included Mover Dudes taking pictures in nearly every room in our house. I included several additional items in the estimate. The additional items on our signed inventory included several large pieces of furniture and outdoor furniture sets; 100-gallon fish tank gravel and stand; several pieces of exercise equipment; and several appliances that were moved by Wheaten Van lines and totaled over 3000 lbs. Wheaten from Richmond, VA did a great job on this shipment No weight estimate was included in this signed paperwork for Mover Dudes. The movers were not experienced when moving quality wood furniture, as an example they carried an antique grandfather clock out of the house flat on its back; they left metal bolts attached to bedposts and table legs, and they slide 44 totes marked fragile down an unfinished wooden flight of stairs. Our televisions were not boxed, just wrapped in blankets, and thrown on the truck. We paid the entire amount of our initial “guaranteed and binding estimate” within 3 days of the move. We had also tipped the packers and movers nearly $1800 for the move.
Mover Dudes claims that they do not base estimates on weight but inventory. This company did almost 100% of packing with the exception of 6 small boxes and 4 wardrobe boxes that were bought and inventoried by Mover Dudes. After completion of the move, we were overbilled 3 days later for an additional $3,351.00. Mover Dudes claimed extra inventory caused our moving weight to be exceeded by 4000 lbs. Again the company provided no actual weight of the inventory. Conveniently, many items moved by Wheaton were included on the final inventory sheet for Mover Dudes; they also added and duplicated other items, as a couple examples there were over 100 additional boxes and an additional 55-inch television that was not present. After being confronted by the Better Business Bureau (BBB), their manager, Gregory R. Brown, had no answers for this extra inventory and could provide no proof it was accurate. When presented with unethical business practices in reviews, Mr. Brown responds by trying to bully and intimidate those experiencing the dishonest and poor service offered by Mover Dudes. I was never offered to be present at an official weight and to date, Mr. Brown has not provided the certified weight to the BBB or me. We took dated photos of all furniture left in the house, and all furniture damaged by the company for evidence.
Mover Dudes did over $5000 in damage. Mover Dudes remedy after I filed a Better Business complaint and threatened legal action was to not charge us the false inventory charges, but they refused to honor the insurance we purchased under our “guaranteed and binding estimate” that was already paid in full. Mr. Brown’s excuse for this was that we made a large claim. We even agreed to arbitration for the insurance issue, but have not heard back. Unless this company becomes more transparent and honest, they do not deserve anyone’s business.
Please do not use Expert Van Line…I used them for a move from IL to CO…it costed more than estimated; I am still missing a 46″ flatscreen television, jewelry, amkeup & colognes, an expensive comforter; broken headboard, lamp and other items; missing 6 boxes of belongings. They made an offer to resolve, but it doesn’t even cover the cost of the tv. If I ever have to move again, best bet is to do it myself and hire my own workers, at least I’ll be able to keep up with all my household goods.
Where do I start? I am just another of many that have been taken to the cleaners from a moving company. We moved from Washington State to Nevada. We hired or trusted,Trans Van World INC. what started at 1,800. ended up 7,000.00. This was in Des. of 2017. Here it is Feb. 2018. We got half our stuff but still waiting for the rest. I called many times at this point no answer than I sent an email. to the customer service. That person called right away and said they were working on making sure we will get it. I let her know about how I felt and that she is my last hope. we had a man call later and said he will make sure we get our stuff. that was 2 weeks ago so I went back to calling allot. Now he needed time to find it. So here we are waiting, Wish us luck ?
Please don’t use DIRECT VAN LINES of New Jersey! My husband and I are still waiting for delivery from Massachusetts to San Diego. First delivery date was March 7th. We arrived in San Diego March 7th and was told by the movers that they would be here before we got there. Direct Van Lines is so unprofessional and rude. BBB gave them a D+ rating.
Also New Frontier Van Lines whom substracked Direct Van Lines has a BBB C rating. Report these movers to Local Police, file a complaint with your local Attorney General, and also file a
complaint with FMCSA (Federal Motor Carrier Safety Administration)
I moved over 20 times including several interstate and international moves, and have used several residential moving companies. For this move under 150 miles, I decided to use Mover Dudes Winchester VA to move and completely pack our home based on many favorable online reviews, but now I am unsure if these reviews were even real based on my extremely bad experience. I signed a “guaranteed and binding estimate” based on an in-home inspection that included Mover Dudes taking pictures of every room in our house. I included several additional items in the estimate that were included in these photos. These items were left in the house and moved to another location by Wheaten Van lines, totaling over 3500 lbs. The packers were largely professional and did a very good job packing items. Unfortunately some movers were not experienced when moving quality wood furniture and there was no oversight by the crew leader. We paid the entire amount of our initial “guaranteed and binding estimate” within 3 days of the move. We had also tipped the packers and movers over $2000 for this move.
Mover Dudes claims that they do not base their estimate on weight; rather their service is based on inventory. After completion of the move, we were overbilled 3 days later for an additional $3,500 above the guaranteed estimate. Dishonestly, many items moved by Wheaton were included on the final inventory sheet for Mover Dudes; they also added and duplicated other items, as just a few examples, there were over 100 additional boxes, an additional 55-inch television was added, and 5 additional dining chairs. After being confronted by the Better Business Bureau (BBB), their manager, Gregory R. Brown, had no answers for this extra inventory and could provide no proof it was accurate. Mover Dudes does not use a standardized numbered inventory method employed by legitimate moving companies. Mr. Brown’s responses to the BBB were pathetic and untruthful. In addition, Mr. Brown fraudulently claimed our moving weight exceeded the original estimate by 4000 lbs. Mover Dudes provided no weight estimate in signed paperwork for our contract, and Mover Dudes never supplied us with any official weights as required for interstate moves to support Mr. Brown’s false claims after the move.
Mover Dudes did over $5000 in damage and refused to honor the insurance we purchased under our “guaranteed and binding estimate” that I paid in full. They never even responded to my last rebuttal with the BBB, and never called or contacted us directly during this entire process. This company is dishonest and unprofessional– they do not deserve anyone’s business.
I had the trouble of getting all my stuff back. I used Top Rate Movers, And I lost all my tee shirts, shoes of mine and my husband and did not get all my boxes back. When i called this morning they said they do not have it in their storage units. It is all marked wit yellow tickets with numbers on them. Was it stolen? Mean while we have lost important stuff. Paid a lot of money to move from Georgia to Pennsylvania. Had a company called World Green Movers and the same thing. They tried to keep my motor cycle when I paid for full delivery, Got it back but cost me more money. I think they are all thieves. Now I have to fight Top Rate Movers. What a name, Top Rate.
This was just last month.
I booked a move with Trans United Van Lines to make a move from Florida to Arizona, They wanted $1050 down and I asked for a clause in the contract to cancel the move contract should the sale of my house not go through. The buyer backed out so I have been trying to get my money back now for a month. TRANS UNITED VAN LINES is one of worst to deal with period. Never trust them. This is a company out of Pacoima Ca., I contracted with a Miami Fl. office.
Do not use NORTH AMERICAN VAN LINES!!! They are total crooks. Lost and damaged many of my belongings moving from Chicago to Pasadena. Field a claim for $5000, collected $255. They will blame the consumer for anything that goes wrong. Told by CEO, Wes Lucas’s office that I should have purchased the additional insurance. From reviews I’ve read, it really doesn’t matter, that reimbursement will not be fair either. I don’t know how they stay in business.
Do not use Patriot Moving Group. They gave me my first over the phone estimate. Then three days before the move we did another over the phone detailed estimate which was pretty much the same as the first estimate except I had sold some things so my inventory list went down. However the new estimate went up by $800 because as they said I had more cubic feet than first discussed. Time was running out so I went with them. Then the movers showed up three days later and told me I had more cubic feet than what was entered on the list so I would have to pay another $800. I figured it was an over site because it was approximately the same charge but no. They told me I didn’t have to sign but they would not be able to move my things. The new owners were moving in the next day so I had no choice. After complaining to Patriot Moving Group, they said I used more space in the truck than we had discussed. My cost went from $3500 to $5100. I am filing a complaint. They are big time scammers.
Capital One Vanlines STAY AWAY FROM THESE CROOKS
Capital One Vanlines only care about is stealing as much money they can from you by charging excessive last minute/ unagreed fees, treating your belongings as trash, and dealing with their-way of the highway attitude.
Last winter had to relocate out-of-state Michigan due to work, and by doing some research I ended up selecting Long Distance Movers. Everything went well until I realized Long Distance Movers outsourced the transportation service and ended up dealing with Capital One Vanlines (COV), who don’t own their fleet but rent whatever moving company truck they decide to maximize their profit. Capital One Vanlines (COV) showed 5 hours late despite we had to be at the new address that was at a 6 hr. driving distance, and after taking an overlook at the things they had to load into the truck which we moved from inside the house into the garage to make things easy for them and compensate the delay, they said I had to pay them more as the extra moving boxes weight around half ton more than they were expecting. although weight was no more than 440 pounds max; but as time was precious for us I was given two options pay $400.00 extra or trust on whatever the railroad scale marked. When I said that I preferred to follow them and inspect the truck weigh, the COL driver said I can’t and have to trust them and paid the overload excess which can easy be twice the amount he was offering to pay, and he was doing me a favor. Without any other option, I accepted and agreed to meet these guys later that night on the new address. As I risk my family by driving through the snow storm that hit Michigan, we arrived at the new address, but COV movers texted me late that night that they preferred to rest that night and they will arrived early next day. Next day they ended up showing after 1:00 pm. without apologizing. Since the beginning I mentioned Long Distance Movers and Capital One Vanlines that the new address was on a second floor, but COV began to unload our stuff and leave it on the garage. When I asked them why they were not leaving the boxes in the apartment on the second floor, they said that since they picked up our stuff in the garage they will leave it on the new address garage but if I wanted them to leave things upstairs I had to either pay more or email their manager. After putting my foot down, they began to carry things upstairs without any care causing damage to our furniture, in addition from the scratches and dents during the transportation. The boiling point was when they decided to leave my mattress at bottom of stairs, as the mattress got frozen since the truck was on the outside the night before and didn’t fit throughout the stairs frame. As we were trying to come up with a solution, the driver said they have to leave to attend to a relative funeral but promise to return back to move the mattress upstairs, and guess what I had to paid $100 extra and wait 2 days so another local moving company could take the mattress on the second floor and unblock the apartment main entrance. Lesson learned DO NOT HIRE CAPITAL ONE VANLINES OR LONG DISTANCE MOVERS; once you paid you are the least of their priorities or concerns.
Thanks for sharing such an Informative post!!
I made the unfortunate choice to contact Moving Pros US (broker) for our move from California to Tennessee. They in turn had Executive Moving and Storage (out of Las Vegas) to move us, and they in turn hired the worst semi-truck driver to deliver (well hopefully deliver) our goods. Is there a better word than ‘goods’ to describe your whole life and memories that are put into boxes?
The main reason for my posting this is that the moving truck driver and/or Executive Moving and Storage has now lost a lot of my stuff, very special and dear and irreplaceable things. So much went terribly wrong in this move: the cost doubled, had to pay cash to the truck driver, the truck driver put an ad in ‘Craigslist’ to hire two guys to pose as movers (both had obvious injuries – broken arm, hernia, and worse: one was just released from a 15-year sentence in Texas, and both had drug problems), and as you might guess, this put me, an elder woman in the home alone, in an unsafe situation; BUT the WORST of it is that they lost a lot of my stuff. I am missing a lot of items that are very, very important to me, I also have damaged and broken furniture, yes, but the loss of an entire cedar chest full of my parents and grandparents’ keepsakes, is more than I can bare. The loss of these items has caused me great, incomprehensible grief. Most of these items are extremely special and dear to me and us, especially with the loss of my mother in November. These are not just ‘household goods’ some of these are irreplaceable, priceless, one-of-a kind, and cherished memories. Some of the missing items date back to the early 1920s, belonging to my mom and my dad: i.e., my dad’s baby clothes, my mom’s wedding hat, my grandmother’s handmade quilt, special keepsakes, etc. They also lost our precious, one-of-a- kind, works of art made by our now-deceased relatives.
All of this started with a lie: Moving Pros US told me a truck with 3-4 guys would load my stuff in a large box truck and alternate driving to my new home in TN. I left CA a week ahead of time just to make sure to get to my new home before they did, especially since I drive slower and couldn’t drive for extended periods of time. Well, that was a joke, Executive Moving and Storage showed up at my old house, about the time I was arriving and my new house, HOWEVER, come to find out they’ll load the box truck, yes, but then they will take that truck to their ‘hub’ in Las Vegas and unload everything into a warehouse, then load it again all on a semi with other people’s property. Well, and what happens if the semi-truck driver (from hell) gets lost, doesn’t want to go to your house, and tells you that your have to go rent a U-Haul for your stuff to be taken off the semi then put in the U-Haul to then take to your house .9 miles away, well it becomes – or became a terrible nightmare, and that happened to me.
I had absolutely no idea there would be another, different moving company involved. Who the heck is Executive Moving and Storage? That is when I find out that Moving Pros US is a broker, and Executive Moving and Storage is the actual moving company. But, hey, I didn’t get the opportunity to check out that company’s reviews, license, etc. Ok, well, maybe that can’t be such a bad thing, they are now at my old house and are loading everything. Well, then it starts to get ugly, that truck load of my stuff gets to the Las Vegas warehouse and is unloaded, Executive Moving and Storage hires a semi-truck driver (who is an independent contractor, by the way — and whose name they won’t give to you, even when you ask for it), loads your stuff onto the semi, and heads to Tennessee. It gets uglier, the truck driver gets lost (doesn’t’ follow your instructions), says he doesn’t want to go to your house “the semi stays put”, has you rent a U-Haul, tells you that you have to give him cash, you also have to pay the ‘Craigslist’ mover guys $200 ea and all your stuff will be unloaded, yet again, and loaded, yet again, onto the U-Haul. Then as soon as all your stuff is taken off the semi (or seems to be, or maybe he just didn’t want to be there anymore) he leaves. Yes, the truck driver leaves, he has now just left you with a U-Haul full of ‘some’ (you’ll find out later) of your stuff parked in front of your house, and has left you with these to shady, fake movers. Turns out this Independent truck driver is the one who hired the ‘Craigslist moving guys’, he let them go into my house, unload, and load my personal stuff. This truck driver led me to believe these guys were Executive Moving guys, until I found all this out sometime later. So, the truck driver leaves – says he’s done, and has other loads on the truck to take to others, wait, what? Yes, I had to give the semi-truck driver cash, had to pay the ‘Craigslist’ movers cash, and he’s leaving without giving me the opportunity to verify my stuff is all here??!!
So, it is now evening, the semi-truck driver just left, and goes pretty much downhill from here: I find out in talking with the ‘Craigslist’ mover guys, that they aren’t ‘movers’ after all, and that they responded to a ‘Craigslist’ ad to make a quick $200 for the day, they didn’t even know the truck driver, in fact they live by me, the semi-truck driver is from Florida! At this time they had only moved 3 small items into my house, some into the garage, the U-Haul was full, their injuries were giving them problems, and for some reason they had been spending a lot, A LOT, of time in my bathroom – not together mind you, but geez that seemed odd. So, I was getting pretty freaked out by their behavior, and now realizing they aren’t really who I thought they were, so I paid them and told them to go and not return.
They next day I ended up getting a really great referral from the wonderful U-Haul company guy for two ‘much more professional’ movers to come and help me. Really, if you ever need to rent a U-Haul in Crossville, TN go to this guy, Joel, by the Shell station, he’ll refer you to the best moving guys -they really saved, at least part, of my sanity. They did everything the moving company should have, moved everything into my house, quickly efficiently, reassembled the furniture -voila- and, there goes another $600. They were worth it.
But, wait, there is more, the ugliest: I start to realize that a lot of my stuff is missing, it’s not here. OMG, I start looking for and counting furniture: missing a dining room chair (part of a set), missing a nightstand (part of a set), missing a chest of drawers (all was packed with items), missing my mom’s hope chest (cedar chest), ohhhhh noooo not that, melt down.
I then, tearfully, had to call Executive Moving and Storage, where’s my stuff?? The gal was somewhat nice said “send me a list and description of what’s missing”. Well that was weeks ago. I have now discovered more missing stuff and a lot of missing boxes (boxed items), that keeps growing, as I remember it (like bolting awake in the middle of the night when you think of something), or maybe you need to use something, then realize it’s not here. It was in one of the boxes.
I have now made many phone calls to Executive Moving and Storage inquiring as to the status and location of my missing and lost goods. I have also sent many emails. Lack of response, lack of action, no return calls, no returned emails, and lack of concern by them has prompted me to begin filing a complaint against them. I couldn’t be more frustrated. They literally told me they are too busy to look for or do research to try to find my items, “they are busy loading trucks”, they will look into it, “when they have time”. And when I ask about the semi-truck driver they just repeat “he’s an independent contractor”. They take absolutely no responsibility. I paid them everything they asked, and more, much more, and now they shut the door! I have now paid over $11,000 for a little more than ¾ of my stuff. Appalling.
This has been a moving nightmare for me, most of which falls into the hands of the Executive Moving and Storage company, the horrid semi-truck driver, and the other fault lies with the broker, Moving Pros US.
I am absolutely sick over the thought of where these items could be, as it seems to be a complete unknown by their office, the thought they may never be recovered is devastating. Have they have been delivered to others, will they keep them, will they throw them away? Did the driver realize his mistake and toss them or sell them? I have lost hours of sleep due to worry, regret, and the unknown, simply because an insensitive truck driver didn’t care that he had failed to deliver my goods, and just wanted to move on to his next delivery. He also didn’t care that he left to shady characters at our house.
Oh, and it turns out that the semi-truck driver, Shlomo ‘Sammy’ Hamaui (I did some digging), delivered a load to some folks in Baton Rouge, Louisiana and they received one of MY boxes! A box of my personal, confidential papers and he found my phone number on one of the papers and called me. He apologized profusely for looking in my box, but I was ever so grateful! I was dumbfounded, glad he found my number, but how did my stuff end up with his stuff, and in Louisiana? Well, it seems the same truck driver, “Sammy”, delivered their goods as well. They had an absolutely terrible experience with the same driver, their stuff was moved around at least 4 times, they lost some of their stuff, had many broken items like I had (I don’t think I even mentioned all my broken, destroyed, scratched, and smashed items). Anyway, they eventually found two more of my boxes with their stuff, but unfortunately not my mom’s hope chest, nor the artwork. The odd thing to me, that I don’t quite understand, is that those people used a different broker and a different moving company, but its all on the same semi-truck and same driver… I’m still trying to figure that out. Does anybody know how that works?
Lastly, I forgot to mention that the one of the ‘Craigslist mover guys’, the ex-felon, kept ‘hitting on my daughter’, and now keeps calling me, all hours of the day, and hanging up. The truck driver was kind enough to give him my phone number. Now that I have the truck driver’s name and his phone number, and the Craigslist guy’s number, I’ll be contacting the authorities. Does anybody know if I can file a ‘theft’ report on the truck driver for taking my stuff…?
I really just want my stuff back… Thanks for listening.
Hi, I was initially planning to move to Delaware and contacted American Moving Experts. Initially, they were nice and provided me with the quotes, and also asked me to pay the deposit of around 800 USD. After some time I had to move to Tampa instead of Delaware and I contacted them if they can help me to relocate to Tampa instead of Delaware. They were very rude and told me they don’t provide interstate service from (Sanford) to Tampa. I told them if they can’t provide service, I have to find another mover and asked for my deposit back. I asked them they can keep whatever administrative charges occurred they can keep it with them and provide me the remaining. They were very hesitant to give the single penny back and after some time they gave me an option to give me back 250 out of 800. I denied the offer. Now, I moved to Tampa with another mover and I never used their services but still, they want to keep all the money with them.
Please let me know what actions can I take to get my money back.
I got swindled on my 2,580$ deposit to Allstates moving and storage
i have been trying for two months to get my deposit from the moving services with no sucess. They will scam you out of your money too.I’m exhausted over the stress this has caused and hope no one else has to deal with this. I told my attorney about this and explained with proof he told me to complain to affliz@tutanota . com .. They were so helpful in getting my deposit
To say this was the worst experience I have had with any business is an understatement. I used a horrible company called Final Destination Moving and Storage. I scheduled my move for October 2022 back in March 2022. I was told that pricing is determined by cubic feet, mileage, and time of the year. I confirmed my moving date numerous times throughout the summer months for October 26, 2022. I needed this date since my lease ended on the 26th and was buying a house in Wyoming on the 28th of October. It wasn’t until the day before my scheduled move that I was informed of a “backup moving date.” The 11 people I spoke to about moving dates, sales, quotes, etc., failed to mention this to me. The lady on the phone said “well you can use another moving company if this doesn’t work for you” knowing that all of my money to this point was non-refundable. Also, a week prior to your move quality assurance gives you a call to finalize your inventory and update the goods you are shipping. I had a length, width, and height for every item that we were taking and ended up adding 7 items to my original list, this cost me over $1,500 additional. The customer service in almost every interaction was poor. From hanging up on me to disrespecting me, including the customer service manager (a real gem), I was treated poorly. This company treats people, and myself a veteran, piss poorly on purpose since all of the money is non-refundable. Every time you speak to someone from the company there is new or different information that is dramatically different. Now that we are a day late for my pick up the items from our “final” inventory were far shorter than the amount of things we had. How is this possible? The movers that showed up from USA Moving said this company under-quotes customers all of the time. How far was Final Destination off even with me giving them exact dimensions for every item? 1,000 cubic feet. They were off by 1,000 cubic feet. Not 20 cubic feet, or even 100… no, they were off by 1,000 cubic feet. This was even after my wife and I threw away items in front of the movers, many of them were special items and some things from our kids. Meanwhile, our stuff is on the truck already loaded, and they tell us the 1,000 cubic feet difference will be an extra $5,000. My family and I are closing on a house the next day, moving across the country, and this $6,500 curveball happens the week before with quality assurance being $1,500 extra and a $5,000 bombshell the day of the move. I looked at Uhaul, Penske, and Budget Truck. Guess how many trucks are available at the size I needed in San Diego, CA at the time I needed it? None. They had us right where they wanted us, left to pay these hostage fees to move our stuff. No other moving company could help us in a days notice, we were scheduled and paid since March with this company and they failed us at every step of the way. We had to get creative with how to come up with these funds and still be able to close on our house. Fast forward to the delivery day, numerous items were broken. Antique chests, multiple boxes of glassware that was wrapped and protected so heavily that it was clear the boxes were dropped (or delivered like in Ace Ventura), our grill, they lost a wheel on our office chair, some of the boxes were dropped off upside down (it was hard to keep track of all of them because everything was happening so fast). Afterward I had many conversations with supervisors at the company, Stacy and Holly primarily. What they continue to relay is that “the price you were given was just an estimate and you signed the paperwork.” I understand that it’s an estimate and that I signed it, but being off by 1,000 cubic feet costing me a curveball of $6,500 the week prior and of my move is not right. Not to mention the horrible customer service, and delivering my stuff broken. This company is a scam because of the non-refundable business model they choose to go with. No information is given about your moving day or time until the day before, the final price isn’t given to you until the move is over. BBB complaint went unresolved. The company’s supervisors Stacy and Holly were horrible at returning phone calls, keeping me updated with anything.
Great pieces. Keep posting such kind of info on your blog.
North American Movers, LLC had packers in my home that robbed me of fine jewelry. They won’t return any of my inquiries. The moving industry needs a good overhaul!!! No communication as I moved across country, then charged me an enormous amount after unloading. AND this was on a Sunday when banks and post offices were closed. Horrible situations.
Express Movers Services, Inc. Englewood, NJ.
DO NOT USE THIS COMPANY!
If I could give them a minus 10 star I would. This is not the worst MOVING company but the worst COMPANY I have ever dealt with and I dealt with many!
They lie, cheat and steal and do not honor what they promise, even on the signed contract. Their ploy of using 3rd party companies as brokers to set up the move and quote and also for damage claims are part of their scam. I was quoted a little over 8k for an entire moving truck and when they showed up at my home, they tacked on another $4k and said I had to get a certified check. This was on a Saturday and the lead person even knew how long the bank was open and told me I better hurry to get the check before they close. That was ripoff tactic #1. Next, they refused to honor my damage claim because they said I owe for storage and for a shuttle truck. The 1 month storage is included and is so by law during interstate moves and as long as you call the company to let them know before the 30 days is up, you are not required to pay any storage. They were notified within the 30 days and did not deliver until 2 months later. Not my fault. Next, they agreed to supply a shuttle truck at the delivery due to my driveway which will not accommodate a semi truck. We both initialed to this on the contract. Now they say I owe for that too. This company destroyed so much of my property it is pathetic. Now they won’t honor their measly $.60 per pound damage indemnity. I moved myself at least 20 times in my life including interstate and didn’t break ANYTHING! Once I left the so called “PROS” handle my move they failed epically and did not take care of my belongings. The lead person continues to argue with you and acts like they did me a favor. Last point, their incompetent truck driver managed to get the shuttle truck stuck as well as the semi across the highway. Once we got the shuttle truck freed up, I drove it and we didn’t get stuck. The semi was stuck for hours on the road.
I cannot even give one star to this company. I strongly advise against working with these two moving companies. The Royal Palm Moving Company charged me over the phone a total of $1588 (for 300 cubic feet) and asked for a $500 deposit without disclosing that it was non-refundable. This occurred on 1/26/2024. Four days before my moving day on 3/5/2024, they informed me that my belongings required more truck space (424 cubic feet), so they charged me an additional $2479.04 and requested an extra $300 as a second deposit. When I tried to cancel my contract, I discovered they wouldn’t refund my initial $500 deposit and instead charged me again, alleging my items needed more space without sending an inspector beforehand.
On my moving day (3/9/2024), they subcontracted another company, G & M Moving and Storage Corp, to pack and load my items onto the truck. The movers placed my items in separate boxes to occupy more truck space, even though they could have used fewer boxes. They used specialized, expensive boxes without consulting me. I was left with no choice but to pay whatever they demanded on moving day. If I wanted to cancel due to the high price, I would have lost my $800 deposit that I had already paid, and I couldn’t find another moving company at that time.
Additionally, they failed to deliver my belongings on time and showed little concern despite charging exorbitant fees and knowing the urgency of needing my items. My questions are:
1. Why didn’t they send someone to estimate the total price beforehand?
2. Why did they send another company without informing me? I had not contracted with this second company; my contract was with Royal Palm Moving. When I complained to Royal Palm Moving, they ignored my calls multiple times and eventually stated that my belongings took up more truck space. If their movers chose to pack my items separately to create more space and then charged me more, that is not my problem. It is their trick.
Finally, the manager of Royal Palm Moving only provided me with the phone number of G & M Moving and Storage Corp and suggested I deal with them directly. He showed a lack of concern for customer problems. Both companies charged me $5000, even though the initial quote was $1588. I want to inform both Royal Palm Executive Interstate Movers and G & M Moving and Storage Corp that customers are dissatisfied with the way they handled this situation. This is the only assistance I am requesting from the FMCSA. You need to stop these kinds of companies to play with customers. I filed a complaint with Better Business Bureau.”
Today is March 18 and they have not brought my stuff yet…..I have to go to work. I have life. What kind of help you can do for me. Writing a complaint does not work for me at this time.