Why and How to Write a Moving Review

Is there any way we can flag a review? the review was very opposite to my experience in a moving company.

Zip to Zip movers were horrible. Multiple items were broken, Lenox dishes, arm off a chair, legs broken off of furniture, custom made upholstered chair leg broken. Stay away from this company. I was given an estimate and the final price was over $1100 more. I was horrified to see the damage that was done. It was extremely upsetting. Would definitely not recommend this company. I’m surprised they are still in business.

Well, if you think you couldn’t have found a company that epitomizes all that is wrong with moving companies and their well deserved awful reputations (constantly lying, overcharging rates, damaging/losing/disrespecting clients and their property, ducking and NOT returning calls etc, etc) you’re wrong. You HAVE FOUND the company that encompasses all of that and more… CAL RELOCATION SYSTEMS Commerce, CA (US DOT: 3192271 MC: 137515) Indulge me while I tell you how this SCAM ‘company’ plays this game…
First, you put out on the web information for bids to help you move to another state. You will get calls from all over the country looking to get your business. In this case, we got a call from ‘Tom’ (senior sales consultant) who explained what their process was, how it was going to work and what kinds of changes we could make during the whole process. Nice guy, good conversationalist, BSer (tells us he’s not a broker, is an old military guy [so am I], has his own fleet, blah,blah,blah, he would make a good used car salesman). After we decided to go with these guys, we proceeded to write up an estimate for our move which was an approximation of typical homes of our size to determine the amount and size of boxes needed and probable amount of furniture. We also listed some larger items such as work benches, desks, a tool chest, exercise equipment, extra large TV with entertainment center and some loose ‘bulk’ items such as garden tools and musical equipment. As this was a fluid situation that according to ‘Tom’ could be changed at any time according to our needs, we made some adjustments to minimize the amount of stuff we were taking as we were being charged by the cubic foot of space used. That said, ‘Tom’ guesstimated 20 large boxes, 50 medium boxes, 13 small boxes and 2 wardrobe boxes to go with all the other items we discussed. ‘Tom’ was very accommodating, very accessible (even gave us his direct line phone number) right up until we gave him our deposit, that’s when all the accessibility ended and the clown show began…
As we got closer to the moving date my wife and I had more questions as we were packing our own boxes and put in a call to ‘Tom’. We left messages on his direct line but were never called back. Instead, we were contacted by ‘Cindy’ who was going to be the new contact to answer questions. We insisted to talk to ‘Tom’ since he never called back and she said “he was on another line but would call us back in about an hour.” Needless to say, it’s 3 weeks later and we’re still waiting…
So moving day comes and a box truck shows up with a crew of 3 and an ‘overseer’ named ‘Armin’ who was walking around putting little (smaller than a postage stamp) numbered stickers on the boxes, furniture and other items to be loaded on the truck. The crew were very nice, careful wrapping furniture and handling delicate items, did a nice job. As the truck was being loaded to about 2/3 full, ‘Armin’ told my wife he thought that the estimate was “off” and that it was going to be more cubic feet than they quoted. She got upset and came and got me and I started to get after ‘Armin’ and tell him he was full of it as we were WAY under the amount of boxes that were quoted (they quoted 20 lrg, we used 13 – they quoted 50 med, we used 28 – they quoted 13 small, we used 7 – they quoted 2 wardrobe boxes, we used 0) and eliminated furniture such as a king size box spring, mattress and stand as well as a 73” projection tv and large entertainment center which was taken by our daughter. So as he could see and hear that I was getting angrier by the minute he said he would make a call and “see what he could do” about it. He tried to tell me it was a software issue (which is NOT our problem, any REPUTABLE company would honor their quote) which I told him was BS and a crappy program if it was “off” by 400 cubic ft to which he said it was the ‘best’ the industry had. As someone who has used computer applications for 26 years I told him ANY program that far off would be scrapped in a heartbeat if it was that inaccurate, but that was all part of THEIR SCAM. So add ANOTHER 400 cubic ft to the cost of the move according to ‘Jim’ who ‘Armin’ called to try to calm me down because “they go by cubic ft, pure and simple.” They get almost all of your crap on the truck, you gotta get out of the house, what are you gonna do? They got you by the cajones, you gotta move and get to another closing, so… nice SCAM!
But wait! There’s more! Now that we got jacked for $1800.00 MORE than the quote because of their clever SCAM, we wait for our furniture to arrive. We get a call 2 days past our original delivery date, the driver proceeds to tell us he called his crew and is awaiting their reply but was on his way and had to stop at a Home Depot to buy a new moving dolly because he broke his on the last delivery. When he arrived about 2 hours later ‘Yaz’ told us he hadn’t heard from the other guys yet but he was going to start unloading himself. Well, the others never showed up! ‘Yaz’ proceeded to put boxes on the tailgate (rented Enterprise truck, so much for the fleet ‘Tom’ talked about) and lowered them to the garage. Many were upside down, smashed and/or broken open. I told him to just put them in the garage and stack them neatly so my wife and I could get to them later and unpack them. When he started to unload the furniture and other wrapped items MY WIFE AND I had to unwrap them once he got them off! When he got to the couches, I had to go across the street to my new neighbor whom I never met and ask him for help (how embarrassing) to get the furniture in the house as I’m 68 years old with a bad back which is why I hired movers in the first place! On the way to the front threshold ‘Yaz’ lost his grip on the couch and smashed a dent on the siding of the doorway (so much for the new house). He also knocked over a bookcase in a bedroom that smashed into a wall that took a chunk of the drywall out! There are pieces missing from a NordicTrak treadmill that we still don’t know how damaged it is. And to top it all off, he dropped my metal workbench off the tailgate and buckled ALL the legs! What a MORON! Then he tried to say it was like that when he moved it from the back of the truck, so he’s a LIAR too just like ‘Tom’, ‘Cindy’, ‘Armin’, ‘Jim’ and probably everyone else who works there. SCAMMERS ALL…
It gets better… ‘Yaz’ then had the audacity to ask (beg) my wife to not tell the office that the rest of the crew was a NO SHOW so he could pocket ALL the money for the job because he KNEW we were pissed and weren’t about to tip him. Oh, I’m STILL missing an 8’ aluminum ladder along with a 5’ wooden ladder that were taped and wrapped together that ‘Armin’ put his useless little sticker on as well as at least 4 boxes that are missing. But we DO have a tote full of SOMEBODY’S China that has no name OR sticker on it. (ALL of our boxes and totes had OUR name on them) My wife called the office and a lady answered the phone (she didn’t get her name) from customer service. My wife explained briefly the issues we were having and she said that she was helping cover the customer service calls but she normally works in payroll. She said she was happy that SHE took the call so that she could stop ‘Yaz’ from claiming he had a crew to unload our belongings so he could pocket the crews pay as well. She said that ‘Yaz’s’ supervisor was out of the office and she would make SURE he called us back. Needless to say, we are still waiting for that call. We called again and couldn’t get anyone to answer the phone. My wife called ‘Jim’s’ cell number and he was upset because he wasn’t in the office. He was rude on the phone and kept coming back with excuses. He claimed he would be in the office in an hour and would call us back. My wife made sure he had our phone number. AGAIN, we are still waiting to hear back from ‘Jim’! Later that night my wife called ‘Tom’s’ direct phone number he provided and he didn’t answer either. My wife left a detailed message explaining all that had transpired until the message cut her off. She called back to finish her message. As of this review NO ONE has returned our calls!! Not only have they lost OUR belongings, but we have someone else’s belongings and the company hasn’t even reached out to us to ask about the boxes that are NOT OURS!! We are trying to do the right thing and get these boxes back to their rightful owners but I guess it costs the company too much money to come get them, and since THEY got THEIR money, THEY couldn’t care less about the clients OR their property.
Bottom line… this company has a well planned and orchestrated SCAM operation. If you want to pay 1½ times the quoted cost of a move, lose 1/3 of your property, damage another 1/3 of your property without even so much as an apology, have YOU unload your own property, then this is your circus. With these clowns, NO one takes responsibility, and they serve plenty of lies. ‘Tom’ is the worst, a guy who claims to have military background must have missed the courses on character, ethics, honor, integrity and competence. If you are looking for a reputable mover, good luck with that, don’t even THINK of looking here! My advice would be to stay as far away from these SCAMMERS (CAL RELOCATION SYSTEMS Commerce, CA (US DOT: 3192271 MC: 137515) as you possibly can, DO NOT WASTE your time or money, PERIOD!!

I plead and beg everyone reading this review not to use roadrunner moving and storage they’re a bunch of liars and thieves, they will quote you one price in the beginning and on pick up day the money doubled, in my case they turned up one day earlier than planned which makes it very inconvenient for my family since I wasn’t fully ready. They begged me to let them start loading since they’re already there, by the time they finished loading which was half the load the money was almost doubled, and they need half right away which I wouldn’t have till the next day, long story short I had to leave three patio tables 16 patio chairs one lawn mower a almost brand new backyard grill and one lawn chair, my stuff arrived in Florida one month later with a bunch of broken stuff several plates and glasses and also a panosonic DVD CD/ VCR player a brand new Samsung 50″ flat screen TV totally destroyed, the company referred me to the insurance company and until this day which is NINE months later i haven’t been compensated please please please avoid roadrunner moving and storage the transport department is ok I got my car in about a week later but I had to purchase clothing utensils shoes and other major things I needed to survive here, also don’t let them talking you into the package that includes moving away the boxes, bubble wraps and tapes it cost me $185.00 to get someone to remove them before I got fined by the city for it.

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