Zephyr Moving and Storage

Hired them in 2016 for a local move. Experience was decent. Hired them again for a move from GA to Tampa. After loading our items in 2 different rental moving trucks the crew left and were scheduled to deliver our entire house the next day by noon. The next day at 10am Dana Potts aka Dana Mata called us stating Michael Potts and 3 crew members were arrested in South Ga for drugs, warrants and driving without a license. The 2 trucks were seized by the police and towed. I had to pay $600 to have the trucks released to us after fighting with Uhaul and Penske to have the trucks re-rented to us. Which I had to pay for after paying Zephyr $2400 already upfront. We had to make 2 separate trips from Tampa to S. GA and pay another set of movers to unload our items. I was completely unaware that they used some random person to rent the trucks because Michael Potts, the owner was on a "no rent" list because he owed balances to uhaul. My entire house was on these trucks along with family photos and my dead mother's ashes. This experience has permanently negatively affected my family. Financial and emotionally. I hope Michael can sleep at night knowing the stress that he directly caused to my family. Even with all the drama of the arrest when the items were coming off the truck multiple things were damaged including my son's brand new bedroom set, so new I'm still making payments on it. Today I looked up Michael Potts in Cobb county and he was bonded out and of course he hasn't even had the decency to contact us. This guy needs Jesus and to find some morals. He needs to learn to take ownership and make it right. I plan out outting him to anyone who will listen. I'm contacting the police and an attorney to see if there is any recourse we can take against him. Michael if you read this. Make it right. The truth will set you free.

Move size: 4+ Bedroom Home Service cost: $3900

The owner, Michael Potts, lied, mislead, and broke our furniture and damaged the hardwood floors at both old and new homes. After the move we met to go over the damages and we both agreed and shook hands to a compensation of $600. Now two months later, I have not been paid. He will not return any of my many calls, emails or voice mails. I could not be more disappointed and I regret hiring this company. We gave Mr. Potts every opportunity to make things right and he failed. Our several attempts to get our compensation have been ignored. As far as the job itself, well that was just as bad. The workers showed up an hour late and stayed almost three hours past the quoted time. Many smoke breaks, phone breaks and constant horsing around- very unprofessional. We would have overlooked some of these issues had they done the right thing and compensated us as they agreed to for our damages. We understand that things happen during moves, but when the owner himself agrees to make it right and then doesn’t after two months and several attempts on our end, we felt it was our responsibility to let everyone know you are not dealing with professionalism here, you are dealing with liars. Take your business elsewhere or you will regret it.

Move size: 4 Bedroom Home Service cost: $2000

Zephyr Moving & Storage is the only company I will ever use again.  They surpassed any expectations I had, starting with the initial quote and customer service, right down to them picking up the last piece of paper as they left.
Extreme excellence in customer service, comparable pricing, punctual, professional, all accommodating are just a few of my experiences with this company.
The operations manager who dropped by during my move told me they contribute all this to the extensive training each employee receives.
This company provided a fast, efficient and seemingly effortless move for me.

Service cost: $690

If you want a move that is hassle free and as stress LESS as possible, talk to Zephyr.  In my case, I packed everything and they did the actual move.  I had express concerns over the handling of my antique furniture and was assured that care would be a major concern of theirs as well.  While no one babys the furniture the way I do, they did an excellent job of protecting and handling all the pieces. While taking care of my "stuff" Mike and the guys performed this move with surprising speed.  From start to finish only took only 7.5 hours.  This shows that even while handling the furniture, etc. carefully, the guys worked HARD.  There was no time spent lounging around and trying to look busy - they WERE busy!  The best part of this experience was that it was cost effective.  While talking with Mike, I learned we shared a common belief.  If you treat the customer/client fairly and honestly, you can have a successful business.  Not all his profit was made on my move.  Treating everyone with this same approach promotes happy clients!

Service cost: $1650

Awesome experience!!

Michael Potts was very professional and attentive to my needs regarding my move. Larry 1, Larry 2 and Jordan were great. They did such a wonderful job. They were fast and efficient but very careful with my items. I had 2 teenagers with me to help them but they didn't need our help, because they had it under control. They were very friendly and respectful. I would most definitely refer them to others and will use them again in the future.
Michael, you have a great crew. Keep up the good work!

Thank you so much
Kim Castro.

Service cost: $405

If you're thinking about hiring this company, then you can clearly see that they have excellent reviews, and Zephyr will most certainly meet your expectations. They were, from the very beginning, the perfect combination of courteous, kind, professional, and simply just good at what they do. Being in Atlanta, where there are many choices for movers, I feel so lucky my wife and I stumbled upon Zephyr.

My wife and I used Zephyr to move out of our apartment and load a trailer and the backs of our cars. We hired two men for 2 hours to help us move down two flights of stairs with several large pieces. The two men, as well as Mike Walker, were extremely nice, but also very focused on getting the job done. We were amazed at how much they were able to move in a short amount of time, but they also were able to safely arrange far more furniture on the trailer than we had anticipated. Long story short, they were professional from the very beginning (very nice on the phone and quick to respond to hiring request) and also very good at what they do. I wish everyone ran there business this way.

Service cost: $55

After my wife and I sanded our floors and re-painted the house, Zephyr moved the furniture back in. My wife and I were more than a little anxious. Large pieces of furniture and high steps were involved. But my fears were for naught. Walker and his crew did not scrape a single door, ding a single piece of furniture, nor scuff the new floor. They had the equipment, the expertise, and the concern to do the job right. Plus, they were all such nice guys. I have nothing but praise for all of them. If - God forbid - my wife and I ever sand and paint again, I will not look around for any other mover. I would go straight to Zephyr and Mike Walker.

Service cost: $500