Wheatland Van Lines

The contract was signed on 8/22/2023 and the mover had scheduled pickup between 10/9 and 10/11. They called on 10/5/2023 to schedule move on 10/7/2023. When I told them that was not possible because I would be out of town, they kept moving pickup between 10/9/2023 and 10/11/2023. They finally picked up on 10/10/2023. The mover knew that pickup was to be from an apartment but sent a huge semi-truck with just the driver that could not enter the apartment complex. I was forced to pay an additional $280 charge for 'long carry' and stairs over and above their 'binding estimate'.

They again sent a 18-wheeler semi-truck to make delivery on 10/25/2023. This resulted in another 'long carry' charge of $200.

The driver was discourteous. Alex the Dispatcher was rude; Mark Greene, who had been so responsive prior to payment, never returned repeated calls and emails asking for his help and intervention.

I believe that this mover scams people by quoting a 'low' binding estimate and then finds new ways to squeeze extra payments from customers. The delivery driver threatened to leave my effects on the sidewalk when I protested the 'long carry' fee upon delivery.

Move size: Partial Move Service cost: $2800

An 18-wheeler was sent to deliver the few items (a queen bed, a bookshelf, and a tv stand. They knew it was just a few items, had the community address and realized after getting to the site that an 18-wheeler would not fit. I was charged an extra $200. They lost the bolts to the bed, and damaged the tv stand. The company sent one driver who is also the mover and the assembler, said he was too exhausted and ran out of time couldn’t put the bed together because the person at the other end lost the bolts and other parts. He said call the number and file a claim. I received a text message from his boss today with a claim link and telling me to contact the BBB. Really?! He actually wants me to contact the Better Business Bureau and report this company…that pretty much says it all.

Move size: 1 Bedroom Home Service cost: $3000

Initial interaction with Wheatland was very positive - and helpful. Then came the day of the move - actually the day before the move. Even though we had agreed to a pick-up date for Saturday, the dispatcher called and asked to move it up a day to Friday. We said we wouldn't be ready until at least 200 pm on Friday - and they agreed. They called back about 2 hours later and said that the driver would be there in the morning on Friday - and he pretty much insisted that the pick-up time be moved to the morning. So we had to rush to get the final packing done so that we would be ready for the morning pick-up. Once the movers showed up it was obvious that this was NOT a Wheatland mover but a contractor - which was a disappointment because I didn't think that Wheatland was a broker - but they had brokered our move to another company. Loading went well - but then came the final estimate for the move - additional $800+ for fuel surcharge, elevator fee (daughter was in a 3 story apartment with and elevator), excessive distance for loading fee,.... All in all about $2000 more than we had expected. OK so let's just absorb that and move on. Unloading was relatively smooth, but not gentle. The contracted help that the moving contractor had contracted with to unload was in a rush - they had 3 or 4 other jobs that day. So they dropped boxes, stacked heavy boxes on top of boxes clearly marked FRAGILE DO NOT STACK, etc. Then there was the damage - broken shelves, broken lamp, scratched shelves, treadmill console with broken display (in a box that the mover packed); not to mention the missing box and missing shelves. Filed a claim - might get $0.60 on the pound, which won't be nearly enough to replace the lost/damaged items, but whatever. Conclusion - Even though the move was initially estimated at $6340 and the final cost was $9200, it was not the move I expected for the money. Having moved myself multiple times, plus a couple of "full-service" moves, this was my first experience with a "brokered" move. Didn't like it and won't do it again. Recommendation to others - be very clear when you ask questions up front about who will be handling your household goods and also upgrade the moving insurance coverage from what they are required to provide by law. Next time I might try Two Men and A Truck or just bite the bullet and go with North American Van Lines or something.

Move size: 1 Bedroom Home Service cost: $9200

Moving is definitely one of the hardest things to do and it takes too much time and effort, I searched online for a moving company to do my move and found WVL and contacted them. The person in the office was very polite and told me all the details and gave me a quote. Their prices were very reasonable and best in the area. Other thing which made me go with them is that they didn't require large deposit only about 10-15%, most of other companies wanted about 30-40% downpayment. So I hired them for our move from Minneapolis to Phoenix Az. Three men came for my move Justin(foreman) Alex and Dave. As they reach my home they start working without any delay. Guys handled my furniture and all glass pieces very carefully as if it were their own. I am very happy!

Move size: 2 Bedroom Home Service cost: $3500