Western Relocations Inc

Pride bought Western Relocations about 4 months before they moved us - something they didn't feel they needed to tell us - until much later. About 5-6 months later they raised our storage rate $110.00 - we were in another state, what was I supposed to do? I had been told that as long as they had it, everything was insured - we paid extra for it. Little did we know.

We finally had my stuff delivered to the new house, when he informed us - when he was almost finished - that he'd found another truckload of our stuff and it would cost me ANOTHER $2K to have THAT portion delivered. We argued, heatedly but what was I to do - he had our stuff.

Our stuff HAD been packed into "vaults" and were told by Western Relocations; Mike and Kyle Evans, that the items would not be taken out of them until they were unpacked at our new location. Pride Moving and Storage unpacked EVERYTHING, put the items into a large truck and brought them here. All through the un-packing as we were checking off box numbers against the original packing list, I kept noticing - and mentioning - things were broken or missing, Mike kept saying, ".. anything missing or broken - just let me know, we'll take care of it ..".

6 months or so later, when we'd been able to go through EVERY box, as most were mislabeled and we kept finding things that we'd thought were lost, I had a list of items that I'd replaced, items that were broken and items that were out and out missing.

Some of the items missing are irreplaceable; like my Fathers, great grand fathers' garment scissors that came through Ellis Island with my Grandfather. Various personal items, I'd rather not mention here, were also gone. All the batteries and chargers to my power tools, some of my best and most expensive radios, a lot of my electronic parts etc.

He wouldn't talk to me, only text back and forth. Took about 6-8 weeks to get him to answer. "Send me a list, I'll have it taken care of." I did, a week later I had to pester him to get an offer of $200.00 for everything - you see he's not responsible.

If we are in ANY way an example of his business practices, I must tell you DO NOT trust this man. He is not good to his word, does not take his responsibility to you seriously, and his word is, well just that, a word.

Service cost: $13500

Western gave a fair estimate and delivered what they said they would. Everyone was pleasant and professional from the initial sales person to the workers that helped us pack and move. We had a very special piano valued between $50,000 and $60,000.  We were very concerned that it be moved without a scratch. As it turns out, we had no reason to worry. The piano was delivered in perfect condition. In fact, everything was delivered in great condition.  I just found that my job is relocating me once again and I'll be calling Western tomorrow!

Service cost: $3245