VanOne

We chose the option to move 10m3 of personal belongings from Edinburgh to Belgium. The driver came at the agreed time and date. He was from Romania, so he spoke basic English and really good Spanish. In any case, more than good enough to do the job.

We had no problems with customs whatsoever by preparing the documents advised by VanOne.

The driver arrived at the destination the next day and he called me to let me know he was arriving. The tracking widget in the website was not working.

The driver helped us to load and off load our stuff.

I received from other companies quotes x2 and x3 times higher to do the same job.

At some point I was worried because I could find mixed reviews on the internet. We had a smooth exp and I would use VanOne again.

Move size: 2 Bedroom Home Service cost: £1236

Having been letdown by our original moving company at very short notice we were forced to use vanone as no other more reputable companies could accommodate us due to the lateness of the hour. When our belongings arrived in spain from scotland, I was horrified to see the shocking damage to my beautiful cream retro fridgefreezer (only 6 months old) that had left my home with not so much as a fingerprint on it. My partner & the driver had carefully loaded it onto the very dirty van that was already full of someone else’s belongings (in very old & dirty plastic bags with the contents also very old & dirty clothes etc spilling out all over the floor). The van & driver that arrived in spain were different from the van & driver who collected our belongings. The damage obviously occurred when our belongings were transferred from one van to another at the depot. It looked as if they had thrown my beautiful glossy, cream coloured fridge from the van & subsequently dragged it along the ground. This has caused me a great deal of anxiety as it was damaged beyond repair. I have shed many tears over this. I am shocked & disgusted that they would treat my belongings in this way. I want to stress that this did not happen in transit or by accident, it was a deliberate disregard for someone else’s belongings. My cream coloured washing machine (also only 6 months old) was also damaged. There were also a number of expensive items missing that we didn’t notice until we moved into our new home in spain some months later. The cash is demanded before your belongings are unloaded,for obvious reasons. I trusted these people so I gladly handed over the money before my belongings were unloaded, even giving the guy a tip. It didn’t cross my mind that my things wouldn’t arrive in the same condition they left. Over the coming months, I had many conversations with the owner who refused point blank to accept any responsibility even though we had insurance & I sent him photos of the damage. I was further shocked to be informed that were he to pay our insurance claim, his drivers & their families in poland would suffer ie go without food etc. The start of our new life in spain was marred by this. I am still saddened by the loss of my beautiful new glossy retro fridge that I loved & have been unable to replace. It seems having insurance means nothing to these people though the appalling damage should not have happened in the first place. DO NOT TRUST THESE PEOPLE WITH YOUR BELONGINGS.

Move size: Partial Move Service cost: $800

This is the second time I've used VanOne to move, and they have done a brilliant job throughout. Every issue was sorted fast and efficiently, and their logistics department were helpful from beginning to end (well done Luis and Lennart!). A special highlight of this time was the driver Nayden Atanasov, without whom I would have had serious back problems by now. He was very thorough in securing my boxes in the truck, and worked tirelessly when helping me carry them to my new flat. He made everything much easier and less stressful than it could have been. He is clearly someone who cares a lot about his work and does it very professionally.

Move size: 1 Bedroom Home Service cost: £991

The drivers were so helpful, even if their English was limited. They were careful, patient and understood our stress. Real experts at loading their vans to avoid movement and damage. We were delayed (huge tunnel problem) they arrived at destination before us & waited until the next morning to unload which was fantastic. No problems with the customs despite a complicated situation, the communication with Vanone was excellent, they were helpful from the beginning to the day of the move. Great value for money!

Move size: 3 Bedroom Home Service cost: £2719

We moved 10m3 of personal belongings from Italy to E.Sussex. We were kept informed throughout by the the logistics team which was very helpful and we would like to thank Lennart in particular who was excellent. The driver arrived at the expected time and helped with loading and although we understand that there was some problem with customs delivery was still on the day expected. Unlike some of the reviews the tracking app worked for us and we were able follow the van which we found very useful. The weather on the day of deliver was awful but the driver was really solicitous in making sure that the furniture and boxes were kept as dry as possible when unloading. If anyone gets Hakim as their driver they will be be fortunate.

Overall we were very pleased with the service from beginning to end

Move size: Partial Move Service cost: £2173

Couldn't be more happy with the service provided, got super fast replies from the team at VanOne and everything felt very professional and organized.

The driver Krzysztof was very helpful and kind, he spoke a bit of English but when we struggled we used Google translate so all was fine. The communication with his manager was immaculate - I recieved a phonecall to let me know where the van was the day after pickup and the estimated time frame according to that. When I missed the call on the day before the delivery I got a text message confirming the location of the van and the correct time for delivery. Van picked up my things at 4pm Thursday in Stockholm, Sweden and arrived near Cambridge, UK at 9am Sunday morning. Nothing broken and all still packed the same way as when he left. Nothing but good things to say about this service!

Move size: 3 Bedroom Home Service cost: £2742

I don't usually leave reviews, but this service was actually really good. Exactly what I was looking for at a pretty good price. The process was very smooth, information was clearly displayed and communication was swift and efficient.

Our driver Alex, though very young, was actually incredibly competent, mindful and helpful. He spent the time to careful pack the items, kept in touch throughout his journey and helped us unload and carry all the items up to the 3rd floor (no lift).

Everything arrived exactly as placed in the van, honestly, couldn't ask for anything more. Exactly as advertised. Would recommend the company, the service and most of all the driver to anyone reading.

Move size: Partial Move Service cost: £1015

Without Andrej, the driver and the customs clearance team, it would be tough to move to France with my British passport. I think more clarity is needed with their customs clearance process. Overall, I had good experience, especially with the driver who kindly helped bring all the heavy goods from the property and load them onto the van. I could not help much because I can't lift heavy items because of the injury I sustained some time ago. I would recommend vanOne if you are looking for simplicity and a low price.

Move size: 1 Bedroom Home Service cost: £856