Value Van Lines LLC

Moved in November 2018. Value vans got our contract, said they would be the ones moving us but sold the contract off to arrow. Arrow literally tripled the price we were quoted and signed contract for. Arrow showed up 3 days late, with 2 separate half filled trucks. Lost some of our boxes, and didn’t give us the form to fill out so we could report it. Broke my dining table and bed, and said we had over 25000lbs of stuff when the estimate was 8000 ( we recently moved again and the company we hired said we had just over 9000 lbs of stuff, and in the interim 3 years we had another child and purchased furniture for the new babies room accounting for the extra weight. So no idea how they TRIPLED the weight).

Repeatedly called value vans for help, never got a call back. Worst moving experience ever.

Move size: 3 Bedroom Home Service cost: $17000

Very disappointed. They are a broker. They said my move will cost $4200 and I will definitely not pay more than that. Once the carrier had my items I had to pay an extra $1800 and file a theft claim with my insurance just to get them back. The move cost several thousand more than what they quoted. Don't trust their quote. The contract states that items will be assembled. My bed was not assembled. Pieces of my bed were lost so my bed is worthless now. My items arrived water damaged as the truck had a leak.

Move size: 1 Bedroom Home Service cost: $6000

I was very pleased with the entire process from beginning to end. After a long process we selected Value Van Lines because of the honesty with how they told me the process would be. The initial rep my wife and I were speaking with broke things down and took his time with us unlike the other companies who just seemed they wanted my business and did not care about what we needed or wanted. We were delivered yesterday and I can honestly say if I have to move again, I found my company.

Move size: 2 Bedroom Home Service cost: $3500

When me and my wife found out we were relocating for work, our first reaction was “this is going to be stressful. Fortunately the staff at Value Van Lines took majority of the stress off our shoulders. The price was a little more than the other quotes we received, but they provided a quality service. Everything went smooth on moving day and they stayed in contact with us throughout the entire process. Overall I would recommend this company to anyone including family.

Move size: 4+ Bedroom Home Service cost: $6082

I received multiple phone calls from moving companies and after going through multiple quotes and reviews my girlfriend and I decided to go with this company Value Van Lines. The guys I spoke to on the phone were very professional and the rate we got was competitive with other companies but these guys really stood out, they even offered us a military discount for my service in the air force. Pick up and delivery went smoothly all of my furniture was wrapped and then unwrapped at our new home in Pennsylvania. If you are looking for a moving service I would recommend this company!

Move size: 3 Bedroom Home Service cost: $4820

I called around and got a few quotes from a couple of different companies. Although Value Van Lines was slightly higher than the other quotes I had received I decided to go with them anyway. They were more thorough and the communication was so much better than the other companies. My rep, Trevor, was extremely kind and helpful. He went over everything with me step by step and he stayed in contact with me throughout the entire move. It was a great experience and I highly recommend them.

Move size: 4 Bedroom Home Service cost: $10870

Don't, DO NOT use Value Van Lines for your move. They are not movers, they are brokers who sell your move to subcontractors who may, or MAY NOT be qualified. My estimated $4,200 move in July from Indiana to Florida was done by an outfit out of Georgia, and it cost $9,600, plus the movers did an estimated $1,700 worth of damage to my goods, and Value Van Lines won't cover a penny of that. Also, my understanding from the BBB site is that they now have a clause buried in their contract that you can't leave negative reviews about them on websites. I wonder why that is??

Find someone else. You'll probably save money in the end and have a much better experience. You get what you pay for.

Move size: 4 Bedroom Home Service cost: $9600

We moved at June 12, We did the contract and paid $888.23 with Sean which one work at Value Van Line moving company. But they transferred us to the Spirit Van Lines company and never tell us. The Spirit Van Lines company let us paid more 516.50 than we should pay. Also they lost our items as bicycle, big gas bottle, one big box items, and many small items. They also broke my dresser, bed frame, even my door. We called many times Spirit Van Lines company, the office people were very rude and they said just pay us back $340. Then they don't answer the phone any more, and never paid any money back to us. Then we calling back Value Van Line company, we also calling many times. Finally, Value Van Line company said The Spirit Van Lines company will pay us $340 back. Same things, they just want pay $340 back. Even $340, we never got it. Four months passed till now, we never get any money back. We also claimed the items which we lost and broke, but never get any answer too. Then, we call Value Van Line company again, no anyone answer the phone anymore, we left messages a few times, never have anyone answer us back too. Look like we will never can get our extra charged money back again. I give them two stars, because they transferred us to other company and never tell us, Let us suffer such a terrible thing, and experienced so long still can't get extra charged money, damage and lost items back.

Move size: 3 Bedroom Home Service cost: $7322

I can not stress enough how thorough these guys were. I got so many calls with so many companies promising me the world and it seemed too good to be true. When I got on the phone with Value Van Lines they were being real. They told me exactly what would happen and they were not promising me the world but they were thorough on the inventory, Thorough on the packing, and they did everything they said they would. They were simple and to the point and it did not seem like a sales call which was my deciding factor, I recommend this company to anyone looking for an affordable move without all the bells and whistles.

Move size: 2 Bedroom Home Service cost: $2360