Trinity Relocation Group

Great price, nice salesperson, Trinity hired Best Movers. When best Movers came out, they wanted 2k more? Hard spot to be in when day of move and moving across county from WA to FL. Best movers crashed into walls coming downstairs and huge holes. Household items missed delivery date. Best movers took several weeks to figure out where our truck was. 2 months later a different company came out from Orlando. Helper was complaining about not being paid for 4 hour drive time to Tallahassee with driver in one of our guest bedrooms. TV damaged with large hole in center of box through TV. Many house household items missing. Mover said file it with Best Movers and left. Trinity was contacted several times. Easy way to get in contact is act like you are setting up new move or you will not reach them due to caller ID. But in the end no return call. Horrible, criminal company Trinity is. Not sure how they are 4 starts. Spend more and use different company to avoid Trinity.

Move size: 4+ Bedroom Home Service cost: $11770

I selected Trinity because they are highly rated and handle intrastate moves. Thankfully, almost everything arrived in tact. It’s a move, things get broken, no big deal. There were, however, two major problems. First, I paid a surcharge for a guaranteed delivery date that was missed twice (yes, we rescheduled twice, they were not pleasant about it and they kept the surcharge). Second, they backed their truck into the loading dock area, damaged the ceiling, and then lowered the rear suspension (yes, this happened and the building provided video footage). They have refused to take responsibility and will not provide proof of insurance. I would not recommend them.

Move size: 2 Bedroom Home Service cost: $3400

Unbelievable that this company is still in business. They will 100% rip you off and damage your stuff on top of it. DO NOT USE!!

I got a quote for 3800 bucks for a move from NJ to Idaho. The third party carrier they book shows up and says it’s 50% more than what was quoted. They demand cash payment for the substantially increased cost even though they showed up at 530p and it’s not easy to pull out an additional 1000 bucks. They also add erroneous costs like additional stairs and “long carry” even they they parked in our driveway.

Stuff shows up a day before my “earliest delivery date” and the guy tells me it’s an overnight storage fee if I can’t take delivery. After scrambling to have someone there, I come to find numerous items irreparably damaged and one item missing altogether.

Customer service has yet to respond to five emails and a call where I was told they’d get back to me. All around terrible experience akin to theft.

The unfortunate reality is you can’t do much besides leave bad reviews and process complaints through BBB, etc so other decent human beings can avoid being scammed by these pathetic people.

Move size: 2 Bedroom Home Service cost: $5800

This company boasts itself as one of the top movers, but it holds itself out falsely: it is in reality merely a broker who contracts truck lines to do the moves. False advertising. Their good for nothing, empty suit of senior consultants know nothing and do nothing at all except for eagerly taking their exorbitant charge of fees « estimating » space, and they did an extremely poor job at that too. They threatened to send a motorcycle mover to me if I didn’t comply with their outrageous fees, completely eating their words about matching other company quotes. They provided no services at all. Do not be fooled by its own boastings - this is a scammer that you cannot run away from fast enough. I wish there’s a negative rating that I can assign. Trinity certainly does not deserve any stars at all.

Move size: 4 Bedroom Home Service cost: $16000

On Oct. 7th, 2022, we signed a moving estimate with Trinity Relocation Group, LLC out of West Palm Beach,FL. Bill Rosen was the representative I was working with. We had received 3 estimates on our move from KS to TX and they seemed to be the best ones. Our estimate was $7,024.68 on Oct. 7th and we put down $2621 as the deposit. On Oct. 20th, the estimate went up to $10,602.20 because my inventory increased so I paid another $1512 deposit. Our move day was Oct. 25 or 26th. They showed up after a phone call on the 26th at about 4:30 pm. and we paid them $3235. (1/2 of the remaining balance) The man that showed up, showed up all by himself till about 6:00. The help that showed up was a complete joke. There was a couple there that couldn't keep their hands off of each other and between the 3 that showed up, they didn't know what they were doing. I was told by Bill Rosen (my rep) that runners would be laid down and that the movers know how to take apart a sleep number bed. I was also told that "quality assurance" would call me 2-3 days before and I could tell them that I needed Trinity to wrap the glass and mirrors and bring covers for the mattresses. Those questions were never asked and the runners were never put down on the packing up or unpacking. The movers arrived in a u-haul truck and it was so full that my headboard had to have a rachet to hold it in the truck. I had given Bill a complete box count and furniture list a few days before and he said "just tell the driver when he gets there". Ended up that they couldn't fit my other queen air bed, the bottom of a recliner and several boxes. My king sleep number bed was never wrapped, it was just thrown in the truck. The next day I call the driver to see when he'll be bringing our stuff to TX. He had me call the office and they said 30 days. OMG....Bill said the truck would be there in 2-3 days depending on traffic, breakdowns, etc. The office said I didn't purchase expedited shipping and they needed another $2490 wired that day or it would be 30 days. Well, that didn't happen and the truck showed up on Oct. 31st around 4pm in a Budget truck. They said they switched trucks because the Budget one had better suspension. I was upset that they touched my things yet again. They opened the back door to that truck and all I could see is smashed boxes. When it left in the U-haul truck, they were neatly stacked at the front of the truck. They literally were throwing my boxes onto the cement drive here in TX. They ended up breaking our 90" tv. We had purchased a tv box and had it packaged just like they asked. (took that to the dump) They broke my headboard, an old buffet hutch, a night stand that we had to take to the dump also, a piece of fenton was destroyed, a crystal vase was destroyed and missing, our red leather couch was brought in on its side and was being slid across the sidewalk (there's red markings on the sidewalk), the leather recliners are ripped as well as the sectional. I would say every piece of furniture that we brought with us is either broken, scuffed or ripped. We ended up having to pay them another $5725 in order for our things to get off of the truck. Complete lack of disrespect for our things and Bill Rosen lies to you in order to get the job.

Move size: 4+ Bedroom Home Service cost: $13093

This was my family’s 4th long-distance move as my husband is in the military and had been the worst of the four by far. The sales team will provide you with a bogus quote and promised delivery dates just to obtain your deposit. Once they have your deposit, you’re at the mercy of whatever moving company they book for you, in our case Cross Country Relocation. We were quoted at $8000 for a move from California to Maryland and told that they could accommodate our moving dates. After paying the deposit of $2600, we received the stipulations for the move which included restricted payment options for pickup (cash, cashiers check, or credit card with a 5% fee) and delivery (cash or postal money order. No where did it mention the movers giving us their own estimate upon arrival. A few days prior to pickup, Trinity contacted us to update the packing list, at which point we were informed that we went over the initial estimate and were required to pay an additional $300. The movers showed up and started packing immediately, but about an hour after loading the truck, we were approached and told that we would now need to provide nearly $5000 instead of the initial quote of $2600 and another $5000 would need to be provided upon delivery. Considering our move out inspection was less than 24 hours away and we needed to get on the road to make it to Maryland to sign closing papers for our first ever purchased home, we paid them since the only other choice was that they unload the truck and leave. The mover also told us that there was a grace period of 30 business days upon our intended delivery date, but said it shouldn’t take that long. Mind you, we booked this move about 6 weeks out to ensure that our moving dates could be accommodated and the sales team never mentioned a 30 day grace period. After they left with our stuff on October 14, we tried following up daily to determine when our items would be delivered and were told sometime before December 1, which was 30 business days from our requested delivery date. It is now October 26, our items have not left California, and the moving company has yet to provide us with a delivery date. We reached out to Trinity and were basically told the price went up because we had more items than expected and there was nothing they could do about the dates. When asked to speak to a manager, the rep said that she was a manager. In tears, I asked why we weren’t informed of the price increase or extended “grace period” for delivery, and she said she didn’t know why we weren’t told. Now it becomes a waiting game for when and if our stuff arrives and what condition it will be in. Absolutely would not even recommend Trinity to anyone.

Move size: 3 Bedroom Home Service cost: $13000

Moving from Rochester NY to Bradenton FL and chose Trinity due to website that recommended them and their initial quote being the best deal. Let me say you get what you pay for... They are just a broker for the ACTUAL moving company and pretty much collect thousands of dollars just to hook you up with the actual mover and then go away like was mentioned. Their estimates are a joke no matter how you try and tell them what you have and then it continues to go up especially after the actual mover sees what you are moving. I went from an inital estimate of around $5000 for the entire move to spending over $13000... that doesn't include storage if you need that and you are basically over a barrell as the mover will charge you what they want and it cost me about $1200/month to store something that would cost you around $400 at a storage facility. The movers broke many of my items and damaged my house I was moving from and unless you get/pay for your own insurance, theirs is garbage and you will not be able to replace what you lost. Do yourself a favor and don't listen to what the websites recommend or say you should be spending because this will be a terrible lesson that you will learn the hard way. The Trinity people seem very nice and convincing but don't be fooled as they have no control or care if the movers they hook you up with are bad. Probably the ones that give them the most kickback. BEWARE!

Move size: 3 Bedroom Home Service cost: $15000

The company under-estimates and their shady salespeople (Jeff Daniels was my sales representation) say all the right things to get you to sign. Then after payment, they totally ghost you and handed my move off to an equally disreputable company (Rado-Express) They up-charged my original quote of $3600 to over $9000. I've made multiple attempts to reach out to Trinity and they dodge the calls.

Extremely corrupt, everything that's said about them is true. Look at their Better Business Bureau Reviews; I wish I researched them there first. Hiring the Trinity relocation group has been the biggest contracting mistake of my life. Their movers (Rado-Express) caused more than $10,000 worth of damage to my furniture. Destroyed my TV, and my safe with all my life savings was never delivered.

Move size: 2 Bedroom Home Service cost: $9020

Trinity Relocation is a broker who finds a 3rd party to move possessions and once they take your deposit, they wipe their hands of any and all responsibility. I was lowballed a quote, paid a deposit and on the day of moving the price increased by thousands. At that point, it’s either you pay the increased amount or lose your deposit. Upon delivery, ALL of my furniture was damaged and items were missing. This company’s practices should be illegal and I’m happy to see other clients of theirs are reporting Trinity Relocation as well.

Move size: Studio Service cost: $10000