Top Removals

These are con people! do not use them. I booked them to move from a flat to a house 3 miles apart. They arrived late. 10 minutes into loading the van, head office calls me to say they would have to charge more because 3 pieces of furniture didn't fit in the lift (they never asked). In fact it was only the mattress that didn't go in the lift. They ended up moving a lot less furniture than quoted for in the first place. Also, the house has no lift. Once they arrived at the new place, they refused to unload unless I paid the remaining amount (50% plus the extra added in the morning) even though it had been agreed that I would pay upon completion of the service. They even threaten to leave with all my furniture. The two people doing the loading and unloading (which don't work for the company) were ok, but Yana and Pete are bullies and rude!

Move size: 2 Bedroom Home Service cost: £693

From starting to plan my move to the delivery itself the move went perfectly. I mostly spoke with Vicky at Top Removals and she was so helpful and answered emails quickly. When the moving men came they went out of their way and carried all my boxes up 5 flights of stairs for me despite that not being included in the price or the contract. The price for the whole move was the cheapest out there and all my things arrived in perfect condition. Top Removals made moving my belongings really easy and I'd highly recommend them.

Service cost: £1000

I had a removal from Reading to Bristol. I did some research first and looked into the reviews. And I advise everyone to do the same. Some reviews are very alarming and help you avoid a bad situation.

My case was a relatively light move though and I didn't have any furniture. I packed everything myself and made sure everything is safely put in a box. And I also double-checked with company about the time and date. And again I advise others to do the same.

It was a smooth move. They showed up on time, even though it was a bank holiday, and there was no delay in delivering either. The cost was fair too.

Service cost: £700

They arrived late and not enough people to remove large items, so I had to help out. Items damaged as not protected properly. They arrived late at the destination and would not deliver the items until paid for in cash, which was contrary to the agreement. They didn't want to work to the prior agreement of payment on delivery and were very unhelpful. They wouldn't even open the door to the vehicle to view the items to ensure they were still there and had not been unloaded on route, which was a suspicion that arose out of the totally unprofessional demeanour of these people. Abusive and uncooperative from start to finish. Use at your peril!

Service cost: £1000

Very bad service, avoid at all costs.  They broke many of my plates and cups and told me it was my fault for packing wrong.  They also were happy for me to carry some of the boxes while they sorted the truck.  They were careless and unprofessional and didn't say sorry about my stuff. Tips:  Always tape everything up so the box can't break at all costs.  Have your camera ready to take pics of broken items as you will not be covered by insurance. Reception staff are helpful.  .

Service cost: £100

Excellent removals company. Fantastic value - much cheaper than many other quotes. Their spreadsheet that you fill in to figure out how much van/lorry space you'll need is a big plus - much easier than figuring it out yourself!

Annie, who coordinated the move was so helpful, friendly and responsive. The guys who did the move itself were absolute machines - couldn't believe how fast it got done! No damage at all, and they were very careful with any fragile things. I really cannot recommend them enough.

Service cost: £330

Guys turned up on time, packed up my flat in no time at all, dismantled furniture and loaded it all up following any instructions I gave them and always asking if I wanted a particular item to be kept out when they were unsure. So we left on time and arrived at my new house to find frantic packing going on. That's when the problems started: Top Removals had expected to be finished quickly so had another job booked in with our crew for mid-afternoon. When there was this delay I was faced with the choice of unloading enough of my stuff into the front garden of my new house so they could go off and do the second job, or pay £65/hour waiting fee. Arguing with the Head Office that they had told me the crew was mine all day, that I had not been told there was another job lined up, and that there was no reference to waiting charges in my contract was to no avail (and the person I spoke to was unhelpful at best and downright rude at worst). Chose the first option and the rest of my stuff turned up around four hours' later. The crew were efficient at getting it all out and putting it where I wanted it, so couldn't really fault them, but I would recommend against using the company given this kind of practice and the poor customer service I received.

Service cost: £660