The Moving Dudes

I am surprised to see this company is still in business after so many negative reviews and even being called out on the local Orlando news as a fraud/scam. My move was the end of August 2018 and when I arranged this move, the main requirement was my items to be delivered on September 1. I didn't care when they needed to pick up my stuff, as long as it was delivered on September 1. I was assured of that and it was placed in the documents that I signed. They said they were going to pick up on August 29th but then changed that to August 30th. The pick up date and time kept changing and we were scheduled to leave to drive from TN to Fl on the 31st. I kept getting excuses like the truck broke down, the driver had gone over his allowed driving hours and had to stop, they got delayed with another move, etc. They didn't get my stuff picked up until August 31st and I asked how they were going to deliver them the next day on September 1 b/c that was what I signed and was agreed to. They told me they weren't. The truck and drivers had to go to Virginia and the Carolinas, and then to Jacksonville, FL before they could deliver my stuff. We wound up in a hotel for 5 nights, our dogs were boarded for 5 nights and we didn't get our stuff until September 5th! Then when it arrived, a lot of it was damaged. Nothing was wrapped in blankets in the truck. It was obvious my furniture and items had been moved from one truck to another probably several times. It was a mess. I decided not to file a claim for the damage b/c they would only pay pennies for it.
At the time, I filed a dispute against the deposit which I used for the deposit. I then requested a refund and then they turned around and accused me of stopping payment on the cashiers checks! They don't take any responsibility at all for their lies, damage, and one of their drivers actually stole a TV out of the house that I was moving out of and denied it.
If I had it to do over again, I would have hired labor and loaded up a Uhaul truck and driven my stuff myself. Hired labor to unload it and never dealt with these people. It would have been cheaper to do it myself and my stuff wouldn't have gotten damaged and I would have had my items when I needed them.

Move size: 3 Bedroom Home Service cost: $2700

This is not "Mover Dudes of VA" who have the true good reviews that this company hijacks! Moving Dudes, LLC even answered as "Mover Dudes." They get one star because our stuff did get here, eventually. Salesmen (Joseph, Eric) promised things and "educated" us on cross-country moves with promises & follow up calls. The contract did not reflect these promises (ex: your items will be placed on a truck and that same truck will show up at your new home--no extra move to a storage area), but when I called it to their attention, they assured us that the legal language was required and actual practice was different. (I know - in our naivety, we trusted them.)
After signing & paying the deposit, service went to the bottom. Every call was put off with "we'll check and call back," but they didn't - MANY times. Pickup date took 2 weeks to get and then was a "window" of "Fri, Sat or Sun," and we'll call a day in advance. They didn't. On Saturday, Steve called to say "we can't get there until WEDNESDAY..we'll knock off a few hundred for the inconvenience." They did NOT adjust the price and they did not even pickup--they hired an entirely different company to do it!! But they didn't warn us, so imagine our surprise when another company showed up in the driveway! Again, no advance call that they were coming. I had to call them to ask why nobody was there 15 min. before the end of the "pickup window time" and they still did not mention it would be another company arriving.
Perhaps if they were honest about it being 4 weeks to receive our stuff, we could have packed accordingly - instead, they made it worse by promising 10 days! Then they still couldn't give us delivery dates any time we called. Finally, an email gave us a date, but too many lies didn't lead to us trusting that information. Their excuse was that they "have grown like crazy lately and added new trucks." Salespeople blamed customer service who "couldn't keep up." Good companies don't blame or refer to contract language, fellas.
If you want payment in money order, we need more than a 30-min. advance call from the driver, whose truck was literally marked by handwriting on the side! One of the movers said he was hired via Craigslist. The damage done on delivery has never been addressed.
We believe they rely on your common decency to scam you, but they have very little themselves. DO NOT USE!!

Move size: 2 Bedroom Home Service cost: $3080

My recent move from Miami to Atlanta was such an awesome experience! Moving is always very stressful. When I recently received a job offer, I was very excited but then uh oh, moving, ugh. I called around to a number of local movers that also do long distance. I got a number of estimates. Mover Dudes has a meet or beat policy. They only use the most reputable, large van lines as acceptable comparisons, to their meet or beat policy. I ended up choosing Mover Dudes! Eric was such a great sales person to deal with. He explained long distance moving, in detail. I hadn't moved long distance before. He went over every detail, from the pick up window, to the delivery window. Since I had a large home, he also explained what services were available to me, in regards to packing. I ended up spending a bit more, for a full pack. This included all of my breakables, wall hangings and furniture. They brought boxes, shrink wrap and blankets. Everything was packed perfectly! I was truly impressed! I wasn't moving cross country, but Eric explained everything so well, I understood it could take a while, before my items would arrive. I was able to prepare, by packing specific personal items, that I would need daily, till my household goods arrived. When the moving team arrived in Atlanta, I was thrilled! They unloaded the truck, not a single item was damaged! The guys were awesome! I treated them to pizza, for a lunch break. It was an all day event. That night I slept like a baby, in my new home! Thank you so much Mover Dudes! I would highly recommend them!

Move size: 3 Bedroom Home Service cost: $6000

Referring to Mover Dudes in Deerfield Beach/Pompano Beach here:

What a disaster!! After waiting for more than 2 months to “finally” have our stuff delivered, we received a delivery missing more than $3500 worth of our stuff. The excuse as to why our stuff wasn’t delivered with any kind of timeliness in the first place was, “we don’t have any trucks going in that direction!” Of course this possibility of delayed delivery wasn’t mentioned verbally or in writing during the sales portion of our transaction. So after they failed to deliver much of our goods the first time, and after we again had to wait for well over a month, we finally received another shipment. Sadly, this time the shipment was still missing more than 70% of our goods. So finally, our only recourse, per their rules, was the filing of an insurance claim for the lost goods. And then, even though my wife was able to produce pictures and receipts, the “so called” claim processors still “had to” go through Mover Dudes in order to process our claims (instead of an independent party who could hold MD accountable based on evidence). In the end, after the maximum amount of allowable appeals, we were told we would only be awarded a $100.

Now, after all that, here’s the kicker/kick in the stomach; the $100 check that we were provided with bounced and costs us an additional $12 bounced/returned check fee. As a person who highly values honesty, professionalism and integrity, this was absolutely the worst consumer experience I’ve had in my entire life!

Move size: 4 Bedroom Home Service cost: $6500

DO NOT USE THIS COMPANY!! They are SCAMS and will take your money. They did extensive damage to our furniture when we moved from Arizona to Florida, all of our funiture was covered up in blankets before we left, when we rec'd our furniture, everything was uncovered it was all damaged, scatched, broken and chipped, not to forget that were still missing some property. We called them the next day and they told us they would email a claim form to us to filled out, which we did and submitted it to Movingclaims.net, also submitted the photos that I took that night the furniture was delivered. So almost 3 months to the day that I submitted the claim, I asked the status on the claim, Mover Dudes/Moving Dudes located in Deerfield, Florida said that we are only go, to get $76.00 dollars, I still have all my documentation going back and forth. They do not have insurance to back up their company they hired "DAY LABOR" people, these people are homeless and drug addicts. An employee from Atlas Vans, a reputable moving company said do not use companies like this, they are only out to get your money. Going the cheap route is not always the best route. If you want your money back you have to expose companies like these to the TV media. Thats the only way.

Move size: 3 Bedroom Home Service cost: $4500

17 minutes ago
RUNN!! DO NOT HIRE THIS COMPANY!! My home goods were picked up June 21, 2019 after planning way in advance for my move to Florida booking back in April with Moving dudes! Since pick up seems like nothing but excuses to horrible planning from them!! It’s now almost a month later and I was estimated first drop off window to be June 30.. I have been told a truck broke down and another truck ran into a bridge!! They have NO schedule! I was told another maybe 4-7 days almost every week since I arrived in Florida! I have emails from them confirming my date for delivery only to be told late the night before my stuff has not even been picked up! I am scared how my stuff will arrive if the lack of scheduling is this awful and trucks are breaking down! I have moved from Japan to California to Virginia all with Navy and NEVER EXPERIENCED SUCH UNPROFESSIONAL, NOT helpful service!! ** I will update **.

Move size: 2 Bedroom Home Service cost: $3000

This company is a fraud. They are scamming a hard working military family. I paid 1800 dollars to be moved to Jacksonville FL. They never showed up on the delivery schedule date but worst then that the broke our new 65” tv, elliptical dented and chip all of our furniture, never delivered our living room couch and they offered us 72 dollar to settle. This is not right in so many levels. I trusted them with my belongings and they ruined them all, not only I lost my stuff to them, I spent money paying them to move and ruined my stuff. This is the worst thing that has happened to my family and I. I can not believe this people will do such a thing. As my husband is getting ready to be deploy this is what they do to us. Is a shame people like this is in business. All they care is about money and they can not do the right thing when they have completely ruined a families belongings. We don’t have money to afford buying everything new again. This is breaking my heart and I can’t belive this people would do this. They are so unprofessional and inhuman. I try to talked to them but they always had an attitude and made us feel it was our fault. Yes our fault was to trusted and hired them.

Move size: 2 Bedroom Home Service cost: $2000

I'm sure Moving Dudes is good at moving things, but their customer service is terrible! Their sales reps are dishonest and their communication is practically non-existent. They'll treat you with respect until you sign a contract.

I called them to move my belongings across the country based on their glowing reviews and their rating on Consumer Affairs. Sean was the sales rep I spoke with and he insisted he did not need an itemized list because I had previous quotes from other moving companies that estimated the cubic feet. He worked with me on my budget, but when the movers showed up, they were mad that the items I had did not match their itemized list. They tried charging me extra for every item that wasn't on the list. I eventually reached a compromise with the manager, Steve. But that took several hours where the movers were yelling at me over the phone and trying to strong arm me into paying thousands of dollars more.

No one knew what was going on. There seemed to be no communication between the sales team, the dispatch team, and the movers.

Fast forward to a week later, I called to get the status of my move. I just wanted to know if my items were still in storage or in transit or if they had an ETA. I had to call several times to find out information, and each time their agents said things like, "well, we don't have to know that information right now. We have 3 weeks to deliver your items." That's fine! I just want a status update! Or they would say things like, "we're really busy around here so we don't always have time to call the customer back."

I had also asked them for the cubic feet of my items. I have my items separated for two deliveries: storage and home. I told Sean that I needed to know the cubic feet of the items going into storage so I knew what size storage unit to get. He said that would be no problem but never communicated that to the movers. With the whole ordeal when the movers arrived at my house, I forgot to ask them. I had called Steve to ask if he could find out for me. He said he would find out and call me back. He never did. In fact, I had to call him a few times because he kept not returning my calls.

Then today, I finally get a call that my items are being loaded for transit. I ask again if they can tell me the size of my total items going into storage. The gal makes a call and is told no. They refuse to give me the size of my items because something about my estimate and it's my responsibility to find my own storage unit. I explain to the gal who called me (I forgot her name) that I don't know what that has to do with wanting how much space my items take up. She keeps interrupting me and refusing to help me out. I ask her not to interrupt me and to let me explain why what she is telling me doesn't make sense to me, and then she hangs up on me.

I can only hope that the remainder of this move goes well. They have all of my belongings in their hands. I am not sure how they have so many good reviews, but BE WARNED. I will never recommend this company to anyone!

Move size: 2 Bedroom Home Service cost: $7390

HORRIBLE company to deal with. They have snake oil sales man promising you the world when they want you to make your deposit. They deserve zero stars. They claimed to be better and different from other moving companies and that they care about the reviews their customers leave, yet, they don't keep their word. It is a systemic issue on how they prey on ripping people off, I contacted the owner Jason Price via LinkedIn to express my dissatisfaction with his staff back on Sept. 27th and it is now 11 October as of this review and have yet to hear anything from Mr. Price. They shouldn't even get 1 star, very frustrating when companies like this can rip people off and get away with it. The original estimator was Eric, a complete incompetent individual that has yet to return any of my calls or even speak to me, but he was my agent. At least Shawn had the courage and decency to "act" as if he cared about how I was getting screwed over.

When Eric did our estimate, he went room by room with my wife over the phone, never in person. He knew it was a 2 story home with a full basement, 3 car garage & a large shed. He estimated the cost to be $5,100. I was told that they do not sell their moves and that their staff would come pick up my household goods and then they would store them at their warehouse in Florida and once ready for delivery to give them 48 hrs notice and they would bring it. Shawn told me that they usually estimate high and that it was possible I would be getting money back. Shawn suggested I Face time Eric so we can go room by room again all the way until 2 days before packing day. I called to set it up with Eric and he never returned my calls. I was also told that a semi-trailer would be picking up my stuff, he joked about calling it the Beast or something and said the entire staff was terrified of the owner and that is what should reassure me that they would do whatever it takes to make me happy and have a great experience.

Fast-forward to moving day, It was not Moving Dudes who showed up to get my stuff, they had contracted it out to Allstate Movers (they promised they wouldn't pawn it off to another company), they showed up in a 26' truck (not the semi-trailer they promised), as soon as the driver walked my house he told me there was no way all my stuff would fit on the truck, that Moving Dudes had estimated my household goods to fit in half of a 26' truck. Again, a 3400 sq. ft. house 2 story, full basement, 3 car garage and large shed, and these incompetent idiots estimated cubic feet for half a 26' truck. I am no professional mover, but even I know that is ridiculous. To add insult to injury, the driver said that if I wanted them to take my stuff that the new price increased to almost $12K, more than half of what Moving Dudes quoted me. I called and spoke to Shawn and asked him to make it right, he had every excuse in the book and that they couldn't do anything. I reminded him that I made the deal with Moving Dudes not Allstate Movers, he kept promising he would see what he can do and that the price they were giving me would be the most I get charged. The movers ended up having to rent a 2nd 26' truck and didn't get done loading them until 4 am the next day. Upon completion, I was told that packing material was more than they had estimated and now the new total was closer to $14K dollars. I again contacted Moving Dudes to ask for help and to please do something. Storage would be in Atlanta. I am not made of money, I am not rich, they claimed to be pro-military and pro-Veteran and I believe because I am a Veteran they preyed on me to rip me off. How can they be so wrong to quote me $5,100 and I am having to end up paying almost $14,000 dollars and they have taken zero ownership in this fiasco.

I am not sure how others give them good reviews, their disregard for the customer, their shady business practices and outright lies are out of control, yet they can continue to operate ripping people off. STAY AWAY FROM THIS GARBAGE COMPANY, PAY A LITTLE MORE AND GO WITH A REAL MOVING COMPANY NOT THESE WANNA BE'S.

The owner takes zero ownership as he has not reached out to me or instructed his staff to make this right, I hope my review helps others not go through what I went through. PLEASE don't use this company, you will regret it.

Move size: 4 Bedroom Home Service cost: $14000