State Wide Relocation

Despite going over my moving list several times, he quote provided by Statewide was HALF of what I ended up paying since they under-estimated the cubic feet I needed. The carrier they used refused to speak with me, only my fiancé' (even though it was my name on the paperwork).  When my items were finally delivered, the guy showed up over 2 hours late and almost every box and item I had was broken or crushed in some way.  The only thing they even attempted to re-assemble was poorly done since somewhere along the way they lost all the screws for my bed frame.  I had two pieces of furniture in pieces- one so bad I couldn’t even repair it.  I also ended up missing two boxes and gaining two items that weren't mine.  They never followed up on the missing items and the claims process took forever.  End result- because of all the loopholes they give themselves, my $735 claim is being paid at $74. .

Service cost: $5000

Budget is the 2nd worst company for any service I have ever used. Budget is a moving broker and used Statewide Relocation for the pickup and Quick Move for the delivery. All
three seem to be in cahoots. Budget quoted a low price (2459.).When Statewide arrived early they raised the price to $6000.I had no other recourse.Other carriers quoted me
6-7 k which would not include the $806 nonrefundable deposit. I was told this price was due to last minute necessity. Statewide then promised 24 hour advance
notice. The carrier (Quickmove) called at 11:30 AM and wanted to deliver immediately.
This was gotten around but the 2 Quickmove employees arrived at 8:30 PM and did not leave until 1 AM. I was forced to sign an inventory checklist without verifying and was told by the driver 'don't worry it's all there.' The other person did not speak English. The delivery folks told me that they were never advised of the 24 hour advance call. They did not even get the job until 18 hours prior to delivery. DO NOT TRUST BUDGET,STATEWIDE,OR QUICKMOVE. Budget said whatever was needed to get the contract. Statewide & Budget do not have poor customer service;they have NO customer service. This whole move has been a nightmare and I have not even finished unpacking yet. So far I have found sev-
eral items broken and some items that were packed in marked boxes for easy id are
missing. DO NOT TRUST BUDGET,STATEWIDE,OR QUICKMOVE. STATEWIDE IS THE WORST OF THE THREE.

Service cost: $6000

I must say I have read some bad reviews but my experience was by far the best. When they arrived I began talking to the foreman and going over paperwork and pricing. By the time we finished the paperwork the rest of the crew were done wrapping and loading. Everything is packaged in a box, blanket,bag or a combination. I am sorry for anyone who has had a bad experience because mine was bery impressive! I would recommend this company to anyone who enjoys professionalism and courtesy.

Service cost: $1520

When we first spoke to this company, John, the "VP" told us that other companies charge more because they are simply middle men and that statewide movers does not contract out and that's why they're cheaper. Total lie. Not that we would have cared anyway if they contracted out for our cross-country move. During your initial conversation, John will go on and on about how great of reviews they have and will tell you to look for yourself. Don't be fooled. They're phony. All the reviews that are poor are a little more believable. Next, they say they offer 24/7 customer service on their website. Again - total lie, and probably the most frustrating part of the whole experience. You will not hear from them again. Every number listed on their site is redirected back to John's cell phone so don't even bother. The only person you will hear from is the drivers if you're lucky. We did at one point get a lady on the phone who was ridiculously rude and who was so antsy to get off the phone. She kept trying to find any reason to "have to call me back." No one will ever call you back. Lastly, watch what you sign. After you sign the paperwork they will fill information in after. Make sure everything is filled out all the way before signing. This company is dishonest and after talking to the drivers that delivered our things, turns out Statewide Movers lied on paperwork to them as well. They are dishonest, unprofessional, and should be ashamed. If you really want to see how professional this company is, actually read their website. It's full of misspellings, poor grammar. That's a red flag if any. I wish we would have done so. What's even more humorous is that in the same amount of time it took for them to write those phony reviews, they could call their customers back or brush up on customer service skills. Customer service goes along way and word of mouth will fail this company. We eventually paid the same amount we would have if we would have gone with a legitimate company. Save yourself the frustration.

Service cost: $2100

Where do I even begin? After booking my move through another company, somehow I ended up being passed along to Statewide Relocation. Pickup was a day late (due to weather, I can understand that) however I received NO COMMUNICATION from them after they had my items. On day 10, I gave them a call to see where my stuff was and was told "it might arrive Thursday or Friday" - after hearing NOTHING back (when I was told I'd get 24 hours notice), called them back on Friday and was told "will likely arrive this weekend"). Finally got a call on Saturday from someone who barely spoke English telling me that he MIGHT arrive Sunday morning or maybe that night. Had to rush home and WAIT around for them to arrive (the office was closed & the driver didn't answer his cell phone).

My items finally arrived late on Saturday morning and I was immediately ripped off for a $75 "long haul fee" when my apartment is literally steps from the parking lot. I had only one person unloading my belongings, the truck driver, and the process took FOREVER. I was made extremely uncomfortable by the driver as he repeatedly hit on me while I was alone in my apartment. ALL of my boxes arrived extremely beat up, with many FRAGILE labeled boxes arrived UPSIDE DOWN. The driver offered no assistance as far as taking boxes to their intended rooms and I was left with a pile of 20 heavy boxes in the middle of my living room. When I unpacked I had several glass items shattered after they had been carefully packed away.

And here I am, no one cares or will listen and I feel EXTREMELY ripped off. I'd absolutely avoid Statewide at all costs and try to find an honest, professional moving service.

Service cost: $1400

The name of the company contracted with was "Nationwide Movers," but the company that arrived to do the actual mover was "State Wide Relocation." Movers scheduled 4-6 p.m. arrival but finally showed up at 9:30 p.m. (on a weeknight) and then spent 3 hours moving contents of apartment down 3 flights of stairs which understandably resulted in neighbors calling the police b/c of the noise. Police were understanding but was an embarrassing experience all around. And then we were charged $4500 though the original quote was $2200. We expected some adjustment in the final charge but more than twice the original quote was outrageous--a classic "bait and switch" ruse! This company should simply not be allowed to operate.

Service cost: $4500

Bottom Line Up Front: DO NOT USE THIS COMPANY!! If you are a good person, you don’t deserve to have these low-life, seedy, waste-of-space scammers steal your money. The last thing that you need when you have the stress of a move is an ordeal like you will go through with these folks. I hired AA Auto & Home Movers (after getting a quote from Mark out of NJ, aa-automovers.com) to do my move across the country and they subcontracted my job (without telling me) to Statewide relocation (out of Miami, FL statewiderelocation.com). What a nightmare this turned out to be! The pickup guy (a seedy Israeli chap named Amnon) was 4 days late and arrived to do my job in the middle of the night the day after I was supposed to have left! He took 5 hours to load my bed, couch and 12 medium sized pre-packed boxes into his absolutely stuffed trailer, breaking some poor unknowing other customer’s pictures and vacuum cleaner along the way. He had to empty much of his trailer into my driveway to squeeze some of my stuff in. He then put some of my boxes into his cab because his trailer was full. Once he had all of my stuff loaded and locked up he told me that my quote for $1200 (quoted with specific detail of a 2 pc sectional couch, twelve 18”x18”x16” boxes and a queen sized mattress, box spring and head/footboard by Mark at AA) was only half of what it should be and that I had to sign his paperwork for him to go forward with the delivery. This is where I believe his company broke the law. Amnon lied about what my cubic footage was, and by holding my belongings ransom he forced me to sign a paper agreeing. As it was 3AM and I could not reach anyone in the main office at AA or Statewide Relocation, I was literally held hostage to sign. The next day the creepy dispatcher with a split personality (Barbie) basically told me that it was not her problem, and that I did not hire her company but rather AA movers, and that the driver was just from a company she contracted (United Moving Services, LLC out of NJ, USDOT: 2086779/mc:736661). I argued that it was her company that took the prepaid certified check payable to “Statewide Relocation” which is the company that she works for, and her contracted company that lied about the size of my load but somehow she just did not see it was her problem since she already had my money, and now my stuff. I also argued that my quote detailed specifically, even with dimensions, the entire load. It did not make a difference to her. After several weeks of lies about when I would receive my stuff, and about where it even was, I received a call from another driver (Alex). He proceeded to dictate to me that he doesn’t care that his company told me specifically to purchase a certified check for the outstanding (but fraudulently inflated) balance, and that he would accept only cash. This forced me to have money wired for a $50 fee from my bank account back in my previous home state. I was given a time period of 10am-2pm for my delivery which, of course, came and went without any word from the driver. So I called to inquire about what his new estimated arrival time was. An hour later he arrived and to my amazement had all of my stuff. Alex was the only professional that I experienced with this company and he really does not seem to fit the mold of the others in the company. Not quite sure why he works for this company because he is definitely a cut or two above the rest of these clowns. My stuff was delivered with minimal damage for $800 more than it should have been. I guess that is worth 1 star. Although I have decided not to sue for the $800 that they stole from me, I am still going to take legal action against both AA, Statewide relocation, and United Moving Services by filing a formal criminal complaint with the Attorney General’s offices in both Florida and New Jersey. Unless you want to deal with all of this as I did, please find another, more professional/reputable carrier for your move.

Service cost: $1800

These people NEVER showed up & NEVER called on the day that they were scheduled. They showed up a day late with 3 very muscularly challenged men in a truck the size of a mini van. Then they wanted to charge me an additional $95 per hour for whatever reason. I spoke with the supervisor who said that I could cancel the move since they were a day late , but he still charged my debit card $365 for a cancellation fee. Thank God I have Wells Fargo. I would not let these people move me out of HELL.

Service cost: $1460

You must contact FBI since they operate across states lines. They will always and I mean always over charge whether by cf or by lbs. I've witnesses it first hand. I lost my job with them for refusing to do it and become an opportunistic crook as they are. They will employ different methods from leaving huge gaps when packing the truck to make it seem as if much more volume or deliberately weighting truck with wheels partially outside of scale to manipulate actual trucks weight. Most workers will look the other way. Some have no choice if they don't want to become unemployed as I and a hand fool actually enjoy ripping you of your money. All of this is enforce by the owner without a doubt. Sorry folks but if you had already used them you most likely paid over 1200 than you should of. And yes, that's the least the want the foremans to bring over actual price. Either that or hit the road as they did me. Take it from me 9 yrs of experience with many different companies and ex-employee.

Service cost: $4000

Today is day 10 of my quest to relocate to Florida.. My stuff still has yet to arrive. I have spoke to the man driving the truck however and it is 9 hours and one drop off away.
The broker misquoted $$ and misinformed us of the pick up and delivery time. Then they did not have a driver scheduled to actually drive my things to Florida so they sat for 5 days in storeage in Georgia.. They were "unable" to verify WHERE they were untill this Monday. When they were asked about the contract and how many days this would take (0-6) we were told "Oh, we count diffrently" WHAT??
Overall, the staff.. Barbie and Stephanie were unprofessional, unhelpful, liars, who's only job is to get your money and shut you up. They have no care for you or your things. I could go on and on.. But please, don't hire this company.

We will see what happens tomorrow.. Delivery was confirmed between 8 & 1.. but I have already been told by the driver that it will be later.. who knows what that means. Will post more if things are lost or broke.. I hope for the best!!

Service cost: $2100