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$ 3684
Interstate move average
33% less than market avg.
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22 reviews

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Eric Kerstetter
Jan 24, 2024
Long-distance move from Albany, OR to Friday Harbor, WA

So many red flags, do not use

Due to character limit, this review is unable to cover all issues. Do not use this/these companies at all if you want professional moving services.

This is my third long distance move, with a third different company. The prior 2 moves went off without a hitch, with the minor exception of one being a few days late. Even so, I would use that company again if they serviced the area I was moving to.

The contract stated that half of the remaining balance be paid upon pickup of goods and half upon delivery. He stated that Zelle would be fine for paying this, but his phone was broken and he wouldn’t be able to accept it until he got it fixed. We paid the maximum for Zelle ($1000) at his request with the small amount left over for this half to be paid the next day. He called 2 days later, stating that his phone was fixed and he was unable to find the initial $1000 we paid. He requested that we attempt to resend it. He then attempted to cash both of these, for which we have receipt from our bank account showing that he did so. Knowing the number of scams out there, we intentionally kept only the amount to pay in the account and he was therefore unable to cash in $2000 instead of the $1000. He then waited until the day of delivery to claim the additional $139.70 and claimed he had not yet received it.

Less than 24 hours before goods were set to be delivered, Destin (Max) called and stated that he will only be accepting cash upon delivery of goods. At pickup, he stated in clear view of one of our ring cameras and on video that he will accept cash, money order, Zelle, or credit card. He stated that he had an issue with someone’s credit card in the past week and didn’t want to accept them anymore because of this, and that our Zelle takes too long to pay him as it is set up through our bank. Demanding cash only upon arrival is a major red flag, so we were sure he was trying to scam us at this point. The contract specifically states cash or money order and he cannot therefore refuse to accept money order (this is how we paid).

The goods were finally delivered, with most of it going off without a hitch. The one mover bumped his hand truck into the brand new refrigerator in our place, leaving a dent, but besides that, they were quick and expedient. Destin (Max) called again and demanded payment in full, refusing to go through the inventory with us to verify that everything was there, refusing to provide receipt for having paid the full amount, and refusing to have his people put together an Uuni pizza oven they had completely disassembled upon pickup. The contract specifically states that the moving company must reassemble any pieces that they disassemble for packing, but he argued for at least 30 minutes about how it’s “unbelievable” that we expect this and won’t pay until he fulfills his part of the contract and that “we’re delaying his workers from getting on the ferry back”. When pointed out that the contract specifically states it, he kept going back to a part of the contract that he chose to be more lenient on because we were calling him out on his attempted scams instead of accepting that the contract states it and therefore he must provide it. He just kept demanding that we pay for services and sign saying everything is present. He also did not provide a paper copies of anything for the workers for us to sign, so he just told us to “sign on the PDF” he sent through email despite the fact that it was not possible on a phone. There was no paper copy of the bill of lauding or inventory with the workers. After arguing for 30 minutes about his workers putting together the Uuni pizza oven that they had disassembled, and repeatedly stating that it’s ours so “we know how to put it back together”, he finally had his workers attempt to do so. They tried for 25 minutes and were unable to figure out how to get the pizza stone to stay in as they took out the stone and the bracket holding it back in (pieces that are all in the oven assembled upon arrival). He claimed he would send a receipt the next day and send someone out to put the oven together. As of 0936 the day after delivery, no receipt has been received, and no update has been provided about when our pizza oven will be reassembled.

TLDR:

No paper copies of bill of lauding or inventory provided, refused to go through inventory and demanded we sign off and pay

Attempted to take out money twice for pickup, denied attempting to do so despite receipt on our end showing he did

Changed his “accepted” methods of payment within 24 hours of delivery to cash only, was likely forced to accept money orders via MovingAPT

Disassembled an item (Uuni pizza oven) completely and refused to reassemble it without 30 minutes of arguing, failed to reassemble it before having his movers leave - it is still disassembled

When owner was called on his attempted scams, became extremely rude and continuously attempted to blame my wife and I for “not being nice people”.

Move size: 2 Bedroom Home Service cost: $3562

Mike Mcguire
Nov 18, 2022
Long-distance move from Houston, TX to Los Angeles, CA

Professionals! Thanks

Star van lines did great move for me ! I had some doubts before hiring them , the price was not the cheapest on a market but they acted very well . Packed my items in pads , stacked properly and delivered from Houston to Los Angeles in one week after loading . My last move was awful because of lots of broken items , actually I was afraid to get the same negative result , but no damages or scratches on my furniture this time !So my wife is the happiest person in all California! Thanks again to star van lines and it’s very cool to hire professional movers than some cheap companies who will act weird and brake your stuff !

Move size: 3 Bedroom Home Service cost: $7400

Cheryl Washington
Aug 25, 2023
Long-distance move from Louisiana to North Carolina

Don’t Use This Company

First, we did not hire this company. The company that my son signed a contract with hired them and we didn’t find out until they showed up at my door on August 4 to pick up my son’s things. Please beware, once they pick up your things and you pay them for the pickup, they will disappear and so will your things. It has been 3 weeks today and we still don’t know where our son’s things are or if they even still have them. When you can actually reach someone, they will lie to you repeatedly , including pretending that the truck is on the way. It is shameful the way that they deceive people for money. Please stay far far away from this company located in Spokane Washington.

Move size: Studio Service cost: $1400

Gevorg Proshikyan
Nov 18, 2022
Long-distance move from Kirkland, WA to Denver, CO

Thanks for moving service

Thank you for the excellent work, fast service, very nice employees. Great service . Fast shipping . Thank you very much for your work.

Move size: 4 Bedroom Home Service cost: $5960

Thumbnail photo by Gevorg Proshikyan of Star Van Lines LLC Second thumbnail photo by Gevorg Proshikyan of Star Van Lines LLC
Natalia Tim
Nov 20, 2022
Local move within California

Moving

Max and Eugene did amazing and easy move for me

I move from Woodland Hills CA to Austin Texas. Thanks so much for your work guys

Move size: 2 Bedroom Home Service cost: $2000

Thumbnail photo by Natalia Tim of Star Van Lines LLC Second thumbnail photo by Natalia Tim of Star Van Lines LLC
Tony Russo
Nov 23, 2022
Long-distance move from West Sacramento, CA to Georgetown, TX

Great service

When I thought about moving from CA to Georgetown, TX, I thought a lot about choosing a moving company because some of my friends had bad experiences. I found these guys, the did everything quickly and efficiently. It was a really high-quality move, the guys came and did their job really very well, packed all my accessories, behaved very respectfully, answered all my questions, I received my things without damage, and on time that they indicated at pickup

Move size: 2 Bedroom Home Service cost: $3564

Nadia York
Nov 23, 2022
Long-distance move from Glendale, CA to Seattle, WA

Good job

I had an awesome experience. They’re really fast, reliable and handled everything with care.I’ve been lucky to work with this guys, couldn’t be happier with how smoothly and professionally it went. Nobody likes moving but it’s so much more easier when working with a great team and a good moving company! Highly Recommend!

Move size: 2 Bedroom Home Service cost: $4500

Thumbnail photo by Nadia York of Star Van Lines LLC Second thumbnail photo by Nadia York of Star Van Lines LLC
Lora Konrad
Dec 21, 2022
Long-distance move from Albuquerque, NM to Santa Monica, CA

Great job

Star Van Lines service was great.

They took care of everything-m. we moved from Albuquerque (3 bedroom house) to Santa Monica (4 bedroom townhouse). The team wrapped every single thing we have (tools, boxes, wrapping paper, blankets and etc.)- nothing was damaged in the end, loaded and unloaded, put together our beds, even helped us to unpack our stuff. Very friendly staff and Nick was awesome. No extra costs.

Total moving expenses were $2300 which is very affordable. Thank you so much!

Move size: 3 Bedroom Home Service cost: $2300

Gilan Mortey
Dec 21, 2022
Long-distance move from Denver, CO to Thousand Oaks, CA

Great moving

I was very happy with these movers especially the excellent customer service Vasili provided. They were very responsive in setting up the date and quite flexible when I considered changing. I had 3 movers and they were all quite professional and speedy. I chose them because of the positive reviews I read and they were all true. I highly recommend these movers and I will use them again in the future. Thank you!

Move size: 3 Bedroom Home Service cost: $4450

Alex Stone
Nov 29, 2022
Long-distance move from Florida to Oklahoma

Good Moving!

I want to thank the moving company Star Van Lines. These guys helped me move into my new home for a small price. Very nice staff who know their job well.

Move size: 2 Bedroom Home Service cost: $1850

Thumbnail photo by Alex Stone of Star Van Lines LLC
Not showing 15 filtered reviews.
Last updated on 2024-01-24.

These reviews are the subjective opinions of MyMovingReviews members and not of MyMovingReviews itself.

Company Info

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Star Van Lines LLC has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 100 N Howard St, Ste 4925, Spokane, WA, 99201, but movers usually cover a much larger area.

Company Notes

At Our Core

We understand moving house can be a very time-consuming undertaking. We know that it can cause anxiety, stress and fear for customers. Star Van Lines is committed to making this process as easy and painless as possible for each and every customer. For those who may be overwhelmed with all the planning they have to do with moving, we strive to be there to help out.

Licenses & Certificates for Star Van Lines LLC

In order to conduct moves within the state of Washington, Star Van Lines LLC should be licensed by the WA Utilities and Transportation Commission. To legitimately perform interstate moves, companies must be registered with the FMSCA.

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Star Van Lines LLC license numbers for the government record information:

ICC MC number: 1470107
(Interstate Commerce Commission Motor Carrier number)

US D.O.T.: 3950550
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Star Van Lines LLC cost for interstate moves?

From 28936 reviews of people moving long ditance, we concluded that the market average costs are around $5518 when moving long-distance.

For Star Van Lines LLC, we estimate that their average long-distance moving costs will be around $3684, based on 18 long distance moving reviews.

This could mean that long-distance moving services costs of Star Van Lines LLC for moving between states is cheaper with about 33% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Star Van Lines LLC. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Star Van Lines LLC - a professional company located in 100 N Howard St, Ste 4925, Spokane, WA, 99201. Discover Spokane, Washington moving companies.

*MyMovingReviews may not be affiliated with Star Van Lines LLC and the estimates may be provided from other professional movers in our network.

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