Safecube moving

I do not like to give negative reviews, however, after my experience, I feel obligated to warn others not to use this service. I've moved numerous times in the last 10 years, and this was by far my worst experience.

First, when I booked my move date, they sent the movers a MONTH early to my address even though the paperwork clearly stated March and not February. That should have been the first red flag.

Secondly, the movers themselves were completely unprofessional. They were supposed to come between 1-4pm. I called at 1:30 when I had not heard from them, and the dispatch said they just finished a job. I got in touch with the driver and he said he would be there in 20 minutes, however, they did not show up for another hour, citing traffic (this seems to be a typical excuse for them). When they got to my building, they hit the building with their truck while backing into the loading dock - which thankfully I will not be charged for. When they did move my belongings, they did so with little care. At the end of the move, I ended up with (1) cosmetic damage to my dresser, which they claimed was ""there before I moved"" and (2) A broken drawer to an expensive desk. When I pointed out the damage to my desk, the at first completely refused to acknowledge it and told me it was like that before. However, I witnessed them turn the desk upside down and watched two of my drawers fall out. I finally had to get on the phone with their supervisor to have it acknowledged. Now that I have unpacked, I have also found a broken picture frame and a broken vase (both which was wrapped in three layers of bubble wrap and in a box marked ""fragile"").

Also, while moving the furniture into my apartment, the movers had a terrible attitude and were combative and dismissive about where I told them to place the bigger objects. By the end of the experience, I was almost in tears.

I will say they were fairly quick with the move, however, they prioritized speed over care with my belongings.

Overall these movers were completely unprofessional. As someone who has moved many times (including a 400+ mile move), I can say with some certainty that you should avoid these movers at all costs.

Move size: 4 Bedroom Home Service cost: $1400

I selected SafeCube Moving based on other Mymovingreviews reviews. All of my boxes and containers were packed and ready, and I rented furniture pads to protect all of the furniture. I asked the movers to wrap all of my furniture in the pads and they said they would do that outside just before loading the items into the truck. I had to remain in my apartment during the loading process and could not observe what was happening at the truck. When the loading process was completed and the movers left, I opened my rental truck to find that the movers did not wrap any of my furniture. They also placed my flat screen TV on its side edge and let it lean against the inside of the rolling truck door. I didn’t have time to call the company to get the movers to return because I had a deadline for my road trip and had to get going. I made a few adjustments in the truck to better secure items and went on my way. As my belongings were unloaded at my destination, the poor packing job became more obvious. Many of the lightweight boxes were damaged by heavier boxes placed on top, items shifted significantly during the ride due to lack of snug loading, and every single piece of furniture obtained scratches. Even the movers helping at my destination complained about the bad job done packing the truck. I have moved across the State three other times and never had a bad experience like this. I expected SafeCube Moving to be experts in handling my belongings and packing the truck. After unloading all of my items, I called SafeCube Moving. I left a message with the person who answered the office phone and asked for a manager to contact me. I made a total of three calls to SafeCube Moving and received only one call back from a manager. Unfortunately, I missed the call when it came in and had left a return message. I never spoke directly to a manager. I do not expect to receive any refund related to this service, but I do expect to talk to a manager to relay my dissatisfaction and explain how things went wrong. A business needs to hear this information in order to make improvements. I am disappointed that the management of SafeCube Moving did does not take my calls seriously, and I do not recommend using them for a move or loading job. If one crew performs poorly and the management is not motivated to improve that performance, you can’t trust any of the crews will do well. Find a different moving company.
UPDATE: After the company manager saw my review, he contacted me to report that he did receive my messages and apologized for the problem I had with my move.

Move size: Office Move Service cost: $4800

We found safecube through friends who used them before.
On the day of, they showed up early. The friendly staff was prompt and eager to help, last minutes loose items were packed promptly even though they packing services wasn’t include in my quote.
Packing and loading took longer than I anticipated but our foreman informed me in the morning what he thinks it’s going to take, All of my belongings were treated expertly, pads, then
those “white cardboard” on the sides of my dressers which I first time saw movers use, perhaps because it’s my first cross country move, or really because safecube went the extra mile to insure
my items are safe.
They promised to deliver my goods within 5 -15 days. The pickup was on Monday, on Saturday I received a phone call from the office confirming arrival time between Wednesday and Friday then the driver called on Monday saying everything is on schedule, he except to arrive on Wednesday between 8-10am. The clear communication as to when I get my stuff was a crucial point in this long
distance move. I took a day off from work, got some donuts and coffee for the guys and waited for the truck to arrive.
The head of the delivery team ( which I forgot his name) called me at 8am saying they are 20 minutes away he and his team did a great job unwrapping, putting together our beds, tables and distributing boxes to the right room.
Overall it was the most complex move I have done yet the least stressful I had.
On time, no hidden fees, no damages. Hopefully I wouldn’t have to move again, but if I do I will
defiantly call my safe cube team.

Move size: 2 Bedroom Home Service cost: $4300

First of all, Book Consultation! Trying to get cluttered 3BD apt inventory over the phone was like count grains of sand in the beach

I scheduled 3 companies to come over on a Saturday morning, all of them promised to come up with a flat price for my move, For some reason the second guy made me feel uncomfortable when I asked specific questions about the price so only 2 options left - United van lines and Safe cube. For me the names don’t mean much but while Greg from United took pride in being the largest company in the US Avi explain to me that safe cube does not target to be the largest but the most customer-centric.

Communication was very clear from the beginning, I knew everything about my contract. What are the insurance options available, how long it will take for my stuff to get to TX and when should I expect to get updates.

On moving day, everything went smoother than I had imagined. The crew (Mike Frank and Francisco) were very attentive and quick. Everything in the 3 bedroom apt was packed in the truck within 6 hours. I got a copy of my inventory before they left and was explained as to “what’s next”, thankfully the “next” come fast, the truck left NY 4 days after the pickup and within 9 days I received my stuff in TX.

It was a hot day but the guys acted like pros, no complaints or whining, lifting our extremely heavy armoire and bedroom set all the way to the 3rd floor.

No damages to my furniture nor to the new house we just finished renovating.

Keep up the hard work guys, I already recommend you to my friend who is moving to Chicago next week!

Move size: 3 Bedroom Home Service cost: $5744

Safecube movers made our long distance move super simple. They sent an In-Home estimator to our house before we reserved the move to make sure we would get an accurate estimate. The estimator, Avi, came to our home and explained the process; how they work, how they wrap the furniture, protect the floors and the delivery process. He provided us with an estimate for the long distance move. Which was very reasonable and competitively priced. And was very helpful with providing us information on how to prepare and what to expect. Movers were absolutely amazing. They worked so efficiently as a crew, and on delivery to our new home in Santa Monica, CA there were no damages to any of our items or to the new property. We had a wonderful experience on both sides of the move and with everyone at Safe Cube. We wanted to note here that we appreciated you guys so much. Thank You Avi and the team at SafeCube for the best long distance move experience ever!

I am so happy I chose you to move us from our beloved apt in the UES to our new Home in CA! (And we will highly recommend you to everyone we know!!).

Move size: 2 Bedroom Home Service cost: $2475

Ridiculously smooth!



We moved from upper east to downtown and the 3 man team leading by Robert did a phenomenal job! I was mostly worried about my west elm dining table that previously got broken when other moving company moved us (within the building!! So sloppy).

Thankfully all went smooth, I paid the same amount (except healthy tip to a well deserve team!)

Living in NYC I know I will be moving again and as long as will quote me the fair same price I wouldn’t bother shopping around again.

Move size: 3 Bedroom Home Service cost: $850