Safe Van Lines LLC

Susan was very helpful setting up my move and was available to answer questions and responded right away.

Eric my driver was EXCEPTIONAL and the best part of my move.

Keith who loaded in Sarasota was very efficient but moreover he was very careful moving my belongings.

The only reason this is not a 5 star review is because of Fred who unloaded. He banged my furniture through the doorways, dropped boxes, there’s a chip in my antique secretary desk, and seemed indignant when I gave him a $20 tip. He should have apologized and been extremely thankful I didn’t charge him for damages. He also left Eric waiting and was 20 minutes late.

Again, everything was great except Fred.

Thank you Susan and super kudos to Eric!!

Move size: 2 Bedroom Home Service cost: $3600

Safe Van Lines, who were paid just under $20k, delivered the contents of our Florida home to Alabama mislabeled, broken, damaged, with some furniture covered in mold AND have been radio silent since I reached out - during delivery - about the condition of our things.

I sent an email immediately with pictures of the mold covering one side of our coffee table. I've also called twice and have not received a response.

I am still unboxing, and am aghast at the way Safe Van Lines treated our belongings - many of which are now garbage because that's what Safe Van Lines did to them.

We stored the contents of our 2781 sq ft home with Safe Van Lines for 5 weeks between the closing of our Florida home and the closing of the home we moved to in Alabama.

In 5 weeks with Safe Van Lines there was clearly water intrusion in the container holding our things. The visible mold and smell of mildew was so much on our dining room chairs and coffee table that the Birmingham crew they hired to unload the semi was alarmed and took it out of the house to the garage - along with other things including a large wilted box of linens that were still wet to the touch. And oh the smell!

Handmade dishes, gifts, artwork, textiles - some antique - also damaged. Ruined.

The delivery was Friday. Today is Monday.

I am still unboxing, but what I've seen so far combined with the radio silence from Safe Van Lines is enough evidence that this is not a company to be trusted with anything you care about.

In the strongest possible terms - I caution everyone against hiring Safe Van Lines and urge you to share this to warn others.

Move size: 4+ Bedroom Home Service cost: $19904

I used Safe Van lines to move from Marietta, GA to Kalamazoo, MI in October 2023. I worked with Matt and the process was easy and cost effective.

I was able to schedule my pickup day and they gave a range of 3 days. The company picked up everything on first day of range after confirmation. The pickup was fast and the movers wrapped everything well.

The delivery was in the range they said and the guys moved everything in quickly and with care. I haven’t seen anything that had any damage.

Would recommend the company to a friend if they asked due to the job they did and the price seemed fair.

-Eric

Move size: 2 Bedroom Home Service cost: $3600

I moved from MA to FL . I took the quote from agent. She will do anything to lure you with quoting less. Once you fall in their trap , you will be done. I was quoted $6200 , even when I sent pictures of all items. At day of pick up , they upcharge me and gave me the bill of $8500. They will say you took more cubic space , which you cannot measure. so no other option but to pay to them. Then on delivery day , they told me our 18 wheeler cannot enter in your society , so you have to pay more for unloading . Again , no other option but to pay extra money , then they charged me more money based on the steps in my apartment. They will tell you first 7 steps are free and you have 14 steps so extra. For a quote of $6200 , I paid in total $9000. Save yourself from these thieves.

Move size: 4 Bedroom Home Service cost: $9000

I have to tell you about my moving experience. I have heard horror stories about using movers and was very nervous. It took me too long to decide to hire someone and then who to hire. Safe Van Lines, LLC had the lowest quote so at the last possible moment (a week before my move) I pulled the trigger. I was a difficult customer in that I had a tight window of time. I needed to have my things loaded on Friday, no earlier because I work and no later because I was leaving the State Saturday, on a holiday weekend. The rep I first spoke with, Taylor, was helpful, informative and forthcoming. She didn't promise things they couldn't deliver. A few days later, Evan, in the quality dept called and confirmed my items in detail. I had more things than I originally thought but the adjusted quote was still less than other companies. The driver, Eric, arrived Friday and we all drove up Saturday (not all together lol). He kept me updated on his progress and delivered Sunday morning. Nothing was missing, broken or damaged. Eric was friendly and efficient. If you need to move, I highly recommend Safe Van Lines! I still can't believe how great it was!

Move size: 1 Bedroom Home Service cost: $2200

We have missing items. We have many items that are broken damaged. tops were removed from things and emptied the contents out in the box. The driver when our items arrive, sat in his truck, the entire time while two young men unloaded who told us they didn’t have time to finish unloading so my husband, daughter and daughter-in-law had to help finish unloading the truck. They refused to put items together, as promised left a mess on my lawn. I’ve called and complained. I was assured that I would receive an email with the information needed to file a claim and put in my complaint that never happened. I can’t say enough about these folks other than to run fast from them.

Move size: 2 Bedroom Home Service cost: $9200

A BIG Shout Out TO MATT, AT SAFE VAN LINES LLC!!!

GREAT GUY & GREAT COMPANY to work with.....Just recently , I made a big move from Mass to Florida, and at my age of 63, and alone, I was extremely nervous and worried about such a long distance move, and HIRING THE RIGHT COMPANY to do the job.... Right from the start, Matt was upfront, honest, extremely helpful, and kind in answering all my questions, concerns, and especially helpful in calming my nerves... Matt explained each and every detail from start to finish of the entire process and believe me....I CALLED A LOT, LOL, but Matt never made me feel rushed or at any time too busy for me, and there were many times he was extremely busy but ALWAYS got right back to me...Matt is excellent at his job and a true asset to SAFE VAN LINES...

I HIGHLY RECOMMEND this company for your move....The crews that were sent to wrap, box, load, and stack all my belongings were the greatest!!! Very professional, hard working men that took extreme care in everything I had.... SAFE VAN LINES, LLC is DEFINATELY a great moving company, and MATT IS THE BEST OF THE BEST TO WORK WITH...

THANK YOU SO VERY MUCH for making this move so much less stressful for me!!!! YOU ARE GREATLY APPRECIATED, MATT!!!

Move size: 3 Bedroom Home Service cost: $7000

We needed to move a few misc items to my daughter; a small move where we were tempted to work with local brokers to save on the total cost. A BIG mistake! We were so fortunate to have Matt and Safe Van Lines to turn to when things started going wrong (with the brokers) We definitely learned the value of working directly with the carrier and not being handed off to a sub-contractor. Matt was professional; knew his business and that of his competition; he offered us an extremely fair price and was at the ready to support our move on short notice. We had delayed in making a decision to go with Safe Van Lines but once we did, Matt was at the ready and coordinated with us and his dispatcher to facilitate getting our stuff on the way within two days!! Maybe lucky timing for us but exceptional effort from Matt. Matt followed up with me directly on each step from confirmation through pick up to make sure that everything was being handled well. Hats off to Matt and his team at Safe Van Lines! Thank you!

Move size: Partial Move Service cost: $2000

Date: January 28, 2024

Move from Winter Haven, FL. To Millsboro, DE January 12, 2024

Alex was a great help throughout my-moving process. I was a bit apprehensive hiring Safe Van Lines. However, Alex took my calls and always responded to my emails even on Christmas. Also, he assured me everything will be fine that he would be with me every step of the move. He worked tirelessly with me. The move went great. The pickup and drop off was sufficient and nothing went wrong.

Thank You,

Rickey Swecker

Move size: 3 Bedroom Home Service cost: $7000

Working with Matt and his team was a great experience! From the very beginning,Matt was very personable,attentive,clear and professional. The movers were on time,friendly,quick,and efficient. Matt also helped me with a last minute mini-crisis with moving my car. For most of us it is rather challenging to know exactly how much stuff we have and how things would go,but it helps to have someone like Matt to guide you through,and explain the what and how of the whole moving process!

Move size: 2 Bedroom Home Service cost: $4000