Rigos Moving Company

Where to start... I am a mover by trade and when doing long distance move I hire local help through different platforms. This was definitely one of the least professional service I encountered as well as the response from the owner.

Even though I kept in touch with the owner throughout the day they were late by almost 20mns. To top that up one of the two helper was reaking of alcohol and buzzed. His condition led to have him being either full of energy or moving slow...as well as spending more time talking than working. Between the 3 of us it was a 2 hour unload that took 3 hours therefore another $130 cost and $40 each as tip. But the most distressing part was that one item in particular got damaged to the point that it needed to be replaced. 2 side board of a queen size bed got totally crushed both of them on the same corners. They traveled 2800 miles packed in protective covers laying on top of a matress. To end up in the bedroom broken. Rudy, the drunk helper, is the one responsible but never stood up for it! As well as the owner of Rigos. Her statement is that it was not packaged/protected during the trip (I packed them myself) were store improperly (laying flat on top of a matress 6 feet high with nothing on them) and stating that they took pictures of it that proves their statement but refuses to send me their proof of such. Last, and this is just my professional opinion, if you see something so obviously broken and you are not at fault why not not telling instead of trying to hide it by placing it in the bedroom.??

Overall disappointed and would not recommend the hiring of this company even they could be providing good services if something goes wrong they will not take responsibility for it.

Move size: 2 Bedroom Home Service cost: $420

Our moving crew was fantastic! Anthony, Oscar, and Alex worked hard the entire time and loaded the big truck very well. They were careful with our things, and I’m confident that we will have little to no damage because of the care they took. I underestimated the time that we’d need them, but thankfully they were able to stay long enough to complete everything (of course I paid for the extra hours, which is expected and fair). They were true professionals, and I’m grateful for their help today!

Move size: 3 Bedroom Home Service cost: $600

Broke our brand new nightstand worth over $200, was only compensated $25.

They showed up over an hour and a half late, we had to pay an extra $250 for moving truck rental because of them.

The owner didn’t even care about all of these inconveniences, and literally told me “the clock is ticking” and you are being charged while the movers stood around waiting for us to do their job. Wish we NEVER used them and should have done this job ourselves. Now we have a broken nightstand, dents all over our fridge and chips in our table.

Move size: 3 Bedroom Home Service cost: $620

Service was great and friendly. I think the company would do better by their customers if they ask about language. I do not speak Spanish. The helpers also spoke Spanish. Also when the placed my goods in trailer they were informed several times in Spanish at trailer depot to secure my belonging. The helpers did not do this and when depot manager asked me about it-I had no answer because I didn’t understand the directions in Spanish

I also think your minimum job rate for hours is too high and should be given money back if job is less than 3 hour designated

Move size: Studio Service cost: $849