Raptor Мovers

We would like to thank Karan and his team for their excellent service in moving our shipment of very fragile items from the warehouse to our home. They provided these services for us third year in a row! They arrived on time and completed the job very skillfully in a very efficient manner. They were very well coordinated and even took their short rest breaks in a very planned manner that did not affect their speed or rhythm in completing the job. We highly recommend them to deliver excellent service every time.

Move size: Commercial Move Service cost: $900

Moving places can be a very stressful experience, specially if you’re planning on doing so on your own. After doing my research months in advance and reading horrible reviews online from other moving companies I contacted raptor movers based on the countless positive reviews they had across all review boards online. Unfortunately my experience with them was a total nightmare and will never be using their services again nor would I recommend them to anybody, specially women going through a move on their own. Firstly, I was unfairly overcharged for the service provided. I contacted the company about a month in advance and they sent me a quote that didn’t match what I ended up being charged in the slightest. I’m attaching a picture of the quote I received and final receipt side by side so you can see how they SCAM you. Note how there’s a “long walk” charge that I was never made aware of by the company and which is completely irrational because there was not a long walk whatsoever. Both units were less than 60 ft away from the elevators. The units were located on the 5th & 6th floor respectively and service elevators were provided. Also, the movers didn’t start working until about an hour after their arrival time but still charged me for that hour in which they didn’t do anything because they were trying to find a parking spot since they showed up with a massive truck that would not fit through the entrance to the underground parking even through I made it clear since the beginning that I was going to be moving out of a small 1 bedroom condo downtown. It’s not my fault that they brought a truck big enough to move a 4 bedroom house. I’m going to list what was moved so you can get an idea of the amount of stuff I had: a couch set, coffee and tea table, tv table, Tv, 2 night tables, 1 chest and mirror, 1 bed (which was already disassembled for them), 5 suitcases, and around 35 medium size boxes. They also charged me for 3hrs to unload the truck at the destination even though it only took less than 2 hours. You can also see that I was quoted 65/hr, but ended up being charged 70/hr instead. Secondly, they were not careful at all when handling my furniture. I found multiple scratches and dents on my wooden furniture and on the walls of my new place. last but not least, the movers hired by this company are extremely unprofessional and disrespectful. I was constantly sexually harassed by one of the movers. He kept making unwanted comments about my physical appearance which made me very uncomfortable. Comments such as “you make me really horny” & “Im going to j**k off to you tonight”. He also kept asking if he could touch/see my breast even though I made it very clear to him multiple times that I had a boyfriend and was not interested in him. A month after the moving the owner/manager of this company had the audacity to text me asking me to write them a good review. I expressed my discontent and told him about the horrible experience I had had, but nothing was offered to make up for it. His response was that they some times use other companies to provide services for them when they’re busy which is something they should definitely let the customer know beforehand. If I wanted some random company off of craigslist or Kijiji to handle my moving I could’ve contacted them myself.

Move size: 1 Bedroom Home Service cost: $678

The team was very professional, very nice and quite efficient! They are fast and really do take care to not damage anything during the move. A really good moving company that I would recommend and they'd be my first choice again for any future moves. tHOWEVER...

Had an issue with my move and even though in the end I still consider them a trustworthy moving company, I'll relate my experience for the sake of a full review and let you decide.

My high end gymn quality elliptical was only partially moved as the support handles were missing when we got to our new place. I thought I could use it but after realizing how unsafe it was without the support I contacted Raptor Movers for a resolution.

Their insurance wouldn't pay as it was not a case of items damaged during transportation. I was therefore left with the option of working directly with the owner.

The first thing I noticed is how profess and courteous he was. I did have to make MULTIPLE phone calls as he somehow rarely ever called back when he said he would (he should really work on this).

We looked at different options such as him sending another machine that turned out to be of lower quality. When I explained this, the owner was receptive and kept working with me to find a solution. In the end, I found an identical elliptical on Facebook marketplace. I sent a picture of the Ad to the owner and he paid the full cost for me to replace the machine.

In the end, we are humans and things can go wrong regardless if you are a small or big company. What alway matters is how a company takes responsibility and resolves any customer issues.

Raptor Movers integrity is what has led me to conclude that they're on of the best out there.

Was it gun having to go for a few weeks without a working machine? NO

In the end, am I satisfied with their service and how they resolved the issue? YOU BET I AM

Would I use this company in the future? THEY'D BE MY FIRST GO TO

Move size: 3 Bedroom Home Service cost: $3700

We had a brutal experience with our mortgage and as a result, we really needed our trucking company to pull through for us and did they ever! David, Karan and their crew were some of the kindest and most professional individuals ever. I can say for sure if we had hired another moving company we likely would have been left out in the dust or charged an exuberant amount for the predicament we were in - Raptors Movers was nothing but kind and supportive. I totally recommend this company to everyone!

Move size: 3 Bedroom Home Service cost: $1100

I cannot express how polite, organized and hard working the movers were for us. We had some items for the truck, some to be left behind, some in pickup piles - and still the movers followed instructions and made it run so smoothly. The prices are very reasonable, which helped us a lot during a time of mourning (and final costs for our loved one). Communication was always quick and had all of my questions answered. This was our first time hiring a mover, so we were unsure of how it would go. Thank you two the two guys who made it feel effortless. They clearly work very hard and if shows. Absolutely recommend!

Move size: 1 Bedroom Home Service cost: $355

Our family moved on 15 th of May 15 mins down the road in Brampton and we decided to hire Raptor Movers for this job after examine of many companies on Kijiji and Craigslist and marking out raptors from all of them according to their previous customer reviews. We are very happy with our decision to work with them.

Pre-move: From the first meeting with KD we were impressed with his thoroughness and willingness to help us. He was prompt with his estimates and lived up to the expectations he set for response times with communications, etc.. We rented some rigid plastic crates and we bought some moving supplies from Raptor movers and they were delivered on time prior to moving day as promised.

Moving Day: The crew showed up on time, laid down their runner mats and got to work immediately. Our crew was made up of prabh,guri and karan(hope I got their names right). They each introduced themselves and were very friendly, had positive attitudes and were helpful all throughout the day. These guys kept their pace up and didn't slow down as the day went on. Everything was wrapped up safely and packed securely. They were able to fill every cubic foot of that truck - my wife and I were amazed. The crew worked very well together, were clean, respectful and there was no colorful language, etc. either. Once they loaded the truck up they drove to the new place, laid down the runners again and got started unpacking.they also packed most of our fragile furniture and wrapped the remaining to protect from damage or scratches.me and my husband notice the movers were working without any breaks and hence we order food for them so they had a 20 mins break and started working right after they finish the food.the job was done in 10 hrs but we paid for 8 hrs of labour plus truck fees.

Negatives: None. That said, if there was anything that was unexpected or out of line with my initial expectations, it was that one of their trucks had broken down so the crew had a smaller one than was initially supposed to come. As such, they had to do an extra trip. However, company took responsibility for all this and did not charge for the time of the second trip which was a very fair way to deal with it so I can't even say it was a "negative" experience.

Summary: The day was uneventful which, to me, means it was amazing. I can't say I've been able to say that about any moves I've done myself in the past. Nothing was damaged or lost and everything was done within the estimated timeline. Several times during the day my husband and I would step back and comment to each other how good these guys are at what they do. Overall we paid 986$(917 $ for the move and rest for the supplies) for the whole move including the moving supplies and cost for rental plastic boxes.All in all, it was a great experience working with the team of Raptor movers and I wouldn't hesitate to recommend them to any friends or family of mine in future moves.Keep up doing the good work Raptor movers ??

Move size: 4 Bedroom Home Service cost: $986