Puerto Rico Car Transport

They do a good job with the "image" and selling their product. All falls apart once they have your business. I shipped my car with them from Alabama to Puerto Rico. First, the communication was not as great but at that point, I was just waiting to get my car picked up and sent to Jacksonville, FL. They gave me a car estimated time of arrival and with that date I booked my flight. The car ended up arriving earlier than expected therefore I ended up paying charges for a whole week at the receiving port. To make matters worse, all the directions they gave to pick the car were really "simple". Remember that even though they call themselves "shipping" company, they are just a booking company acting as a middle man between you and the real shipping company. Anyway, I later discovered that I needed to pick up the car at CROWLEY (they should have told me that) and when I came there, there was State paperwork that took at least two days going back and forth, they don't tell you that either. They make it sound like its all an easy process. One last thing.. my original title. I'm still chasing this document because even though they say not to gove your title, it was needed for the pickup and the Jacksonville port. I asked Puerto Rico Transport to help out with tracking the document and guess what: they gave me a number to call. Their "award-winning" representatives did not say "Hey, we'll help out, that's our commitment".. Nah they got your money anyway.

Bottom line. If you want to ship to PR or anywhere else.. go direct to CROWLEY or any other Shipping company. You end up doing pretty much the same amount of work than with these guys. I knew they charged more but I as a CUSTOMER was willing to pay a little extra because I thought they were going to assist me. Today I asked them to give me information about where I can leave reviews for them and they said, " there are several sites on the internet", then they completely ignored me afterward.

I'm a Federal employee and we have people coming back and forth to PR and they won't be using these guys for sure. I will make sure. What a SCAM. Please don't go the same path as I did, go straight to the shipping and/or hire somebody that can really be your liaison between the shipping company and you.

Service cost: $1800

My car was delivered in San Juan PR on Jun-03-2015. Still today Jul 02 2015 I have not received my car. I was supposed to be in Texas around June 17th or two weeks later as they say. First of all, on June 20 they brought me the wrong vehicle. After calling one on several occasions they told me they were going to call back and they never did. I have to be calling for information.
The sense of responsibility is null.
The last thing they told me this week is that they only have one carrier for the route and that they are not available to bring my vehicle. They still don't give me a date after several weeks of waiting. According to them, the date they give of two weeks is only an approximate. In other words, it can take up to a month because it is only an approximation. I have spent almost a thousand dollars on car rentals, but they are not responsible for anything. Then they suggest that I go pick him up in Jacksonville. Of course, since the money is all paid in full they no longer care. It is the worst experience I have ever had. The day I return the vehicle I will update this assessment so that you have an idea of how long it may take to bring your vehicle from PR to a state other than Florida.

Service cost: $1745