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£ 2573
International move average
11% less than market avg.
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181 reviews

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Frank Gibson
Oct 28, 2023
International move from , Greater Manchester to , QLD

Move from the UK to Australia

We can't begin to say how bad the service from this company was. They initially go to great lengths to present the company as experienced and skilled in international removals, providing a professional service and how they will keep you informed throughout the move...DO NOT BE TAKEN IN! They charged for every little thing, demanded upfront payments at every stage in the process before they would progress the removal, sent incorrect invoices and dragged their feet throughout the whole process. When the container EVENTUALLY arrived in Brisbane, we had to pay $850 to have 3 pine cones removed from an artificial christmas tree and for part of our outdoor furniture to be cleaned as some dirt and a few old leaves had been found underneath it - when our possessions were being packed, the PSS removal staff assured us that they inspected all items to avoid such issues - obviously not! To add insult to injury, when our possessions were delivered and we found several damaged items,PSS demanded a £100 fee to cover the cost of"handling" our claim - we were told that this was stated in the document which was signed at the outset. The cover is NOT insurance cover....PSS take your substantial premium and state that they will provide the cover....Believe us, this nothing other than a money making scam by PSS. We spoke to the owner of a removal firm here in Australia who found this completely unprofessional.

We met another couple in Australia who had also used PSS and were equally disgusted with the service and are currently in dispute over damages incurred.

There are numerous other failings by this firm we could list, all of which are just too many to mention. Suffice it to say that, having paid well in excess of £12k. we were seriously depressed and stressed throughout our dealings with PSS and would NOT recommend using this company to ANYONE!

Move size: 4 Bedroom Home Service cost: £13000

Sherin Lim
Nov 03, 2022
International move from , UK to Adelaide, SA

Do not use

This company is an absolute joke. You never hear from the 'move managers' after paying the initial shipping fee, they don't bother to update that your goods will be delivered in 6 months, rather than the quoted 8 weeks and they have the gall to ask for additional fees once they have sent out the goods. Reading reviews here I can see I should also be terrified that most of my goods will be broken when they do eventually arrive! The company refuses to write back to any emails to update on what is happening with all my belongings. Not a company I should have trusted with all of my worldly possessions.

Move size: 2 Bedroom Home Service cost: £300

Official company response

Dear Sherin

We are sorry for any misunderstanding, but we have never advised that your goods will arrive 6 months from your collection date at the end of August: the estimated transit time for our shared container service to Adelaide is currently 12-16 weeks, as shown in the quotation sent to you on 28th July, and your consignment is arriving within this time frame. Our team were in touch with you last week and also yesterday to confirm this. The container is currently en route to Adelaide, and you will hear from our destination partners nearer to the arrival date with the next steps for clearance and delivery closer to the vessel arrival date.

While no company can ever guarantee that every consignment will arrive undamaged due to the nature of the risks involved in international transport, please be assured that we take every care with all of our customers effects, whether these are full household removals or smaller excess baggage consignments such as your own, particularly as we realise that many shipments contain items of great personal and sentimental value.

Kind regards
PSS INTERNATIONAL – CUSTOMER SERVICES

Jill Wake
Feb 07, 2018
International move from , UK to , QLD

Move from Rural Cumbria to Rural Queensland.

The two guys who came to pack up my house full of 'stuff' did a great job. Very organised and thorough with what they did, everything well wrapped. Basically done in one day and ready for loading into container next day, I needed a 20 foot container. The time consuming part was the form filling for Australian Customs and for insurance purposes. It does take time, and it does take thinking about. Be very sure you insure the items important to you, no point in insuring a jigsaw or coloring book. I was able to follow the progress of the contain via a marine traffic app. It took just one month from loading at Felixstowe a week after pick up to unloading in Brisbane. Two items, dog related, were picked for additional cleaning and disinfecting, which cost extra but I had been advised this could happen, done quickly and returned to rest of shipment. Overseas Packers and Shippers handled to import and delivery in Queensland. They also did a great job, though because of my need to be interstate shortly after arrival, plus it being a rural delivery, it took a bit longer than usual for delivery which was not the fault of the company. Delivery crew also did an excellent job. Nothing broken, damaged or missing. Communication maintained throughout, pricing upfront so I knew what was involved. From first home visit to get quote to delivery crew leaving, the process went well for me. My advice, plan as far ahead as you can, make sure you read every little thing and spend time reading and completing the forms required correctly, and pay in good time for payments to clear.

Move size: 2 Bedroom Home Service cost: £4200

Thumbnail photo by Jill Wake of PSS International Removals Second thumbnail photo by Jill Wake of PSS International Removals
Official company response

Dear Jill

Thank you for your review, and for the excellent advice you have left for others which I think will be very helpful for them.

We wish you every happiness in your new home,

Kind regards
PSS - Customer Services.

Evaine Ladwa
Jan 04, 2023
International move from Biggar, Lanarkshire to Sydney, NSW

PSS Removals have lost my packages/belongings

PSS used DPD to collect my boxes containing my lifetime photo albums. 2 days after the collection date, I received an email saying that my packages were successfully collected and are "on their way". But 1 month later, PSS reported to me that my boxes have gone missing/had not been delivered by DPD to the PSS depot.

I spent the next 2 months painfully chasing the investigation with no luck. Do NOT trust these companies.

Move size: Partial Move Service cost: £800

Thumbnail photo by Evaine Ladwa of PSS International Removals
Sean
Mar 18, 2018
International move from , UK to Adelaide, SA

PSS - turning your dream into a nightmare.

We used PSS for our move from the UK to Australia and they have been an absolute nightmare. We had 2 prior major moves with other companies with no issues at all, but PSS have been a disaster. Some examples: 1) They completely under-estimated our volume of goods, so we ended up paying around 50% more than their 'fixed price' quote - and if you don't pay they may hold your possessions to ransom, relying on the small print in the contract which says you pay for any errors they make. 2) They say they use their own removals teams but in fact subcontract virtually everything in the UK and overseas - the only PSS employee we met was the salesman. 3) They delivered dozens of items damaged and broken through inadequate packing and handling - (which cost over £12,000) from TV's to washing machines, fridge-freezers and hi-fi equipment. 4) They accept responsibility for nothing - everything is somebody else's fault in their eyes. 5) You can forget about their complaints process and BAR membership - in practice they just ignore it and BAR seemingly turn a blind eye and even outsource their complaints process!). 6) Their expensive insurance may be worthless - we paid £1000 just for this, and 6 months after our move we've still not even had a visit from a loss adjuster and no progress is being made towards settlement. I could easily list another another 20 things they have messed up throughout the move. Seriously, if you're going to entrust all your worldly possessions to someone, really do your homework, shop around, forget the sales pitch promises and read ALL the small print, or you might be very sorry indeed. We just wish we had read the reviews online first and found out how terrible they really are, as PSS may well ruin your new start in a new country. Check out the other people they have misled and moves they have mis-managed on the other review websites like removalreviews.co.uk.

Move size: 4+ Bedroom Home Service cost: £12000

Thumbnail photo by Sean of PSS International Removals Second thumbnail photo by Sean of PSS International Removals
Official company response

Dear Sean

We are sorry you have been unhappy with your removal with PSS, as we have done everything possible to accommodate you. Our quotation, as is normal in our industry, was for a specified volume of goods in a container, with an indication for the cost of shipping any additional volume that would not fit into the container. Due to several large items of furniture and household electrical equipment being added to your move after our survey, you did have an overspill volume and unfortunately no removal company will be able to ship extra volume free of charge. However, PSS reduced the cost from that quoted to you, as a good will gesture.

You took delivery of your items in late December before final settlement of your account had been received, and this did delay the appointment of a loss adjuster for your claim; however, he has now visited you and your claim will therefore be able to progress with our claims handling company.

We are accredited members of both BAR and FIDI-FAIM and as such we uphold the high levels of service required by their relevant Codes of Practice, and adhere to their procedures and quality standards. The use of sub-contractors in the international removing industry is very common, but we can assure you that we use companies with whom we build long term relationships, who will uphold the same standards as we do, and are accredited by either FIDI FAIM or IAM for example to ensure that the level of service we require is maintained. PSS remain in full control of all aspects of your move.

Like you we would encourage all customers to read and understand the full details of their quotation and contract as this will help to ensure their removal goes smoothly, and we are always happy to discuss any questions customers may have on these.

We also welcome feedback from customers, as long as this is truthful and not misleading: whether it is good or bad, it does help us to improve on the service we provide to the many thousands of customers we move every year.

With kind regards
PSS International - Customer Services.

Fiona
Jun 01, 2016
International move from , UK to , CB

Appalling Treatment.

If you value your personal belongings and have expectations of professional and fair treatment I would avoid this company at all costs. PSS proudly state on their website a 'stress free move,' I beg to differ, my experience with PSS has without doubt been one of the most stressful experiences of my life.
I paid PSS a total of £4,245, this included so called 'professional export packing' and standard liability insurance.
PSS damaged 150 of our personal belongings due to the negligence of their packing team. Seeing treasured possessions stuffed, jammed, crammed, squashed, squeezed and forced into boxes without adequate packing was extremely distressing. The damage was endless: packing tape on furniture & sofa cushions, broken furniture, bedding & linen used as replacement packing, handbags & shoes shoved into boxes without packing, books torn & bent, clothing used as packing around an old stool. I was completely horrified and broke down in tears many times while unpacking. I can understand damage from a dropped container or some unforeseen circumstance, but to see 150 belongings damaged as a result of laziness and careless disregard is unforgivable and entirely avoidable. Unfortunately the worst was to come. The subsequent aftercare by PSS was and is even more appalling. It would appear literally once the ship has sailed PSS do not care about their client. After submitting my claim they left me to their incredibly incompetent claims settlement agent. They sent out a loss adjuster, but it would appear her findings did not suit them even though it was deemed 'fair and reasonable' by their own NZ agent. They then ignored my questions with regards to the loss adjusters findings and proceeded to 'make enquiries' for another 4 months. At no stage of 'making their enquiries' did they ask me any relevant questions and they steadfastly refused to accept the loss adjusters findings!
The behaviour of PSS and their claim settling agent Removal Claims Service has been evasive and unprofessional. The settlement offer was significantly reduced from their own loss adjuster findings. The application of an average value and depreciation is without grounds and not in line with their own terms and conditions. The settlement was full of alarming errors and inconsistencies.
Seven months on from discovering my damaged belongings I am still waiting for the claim to be satisfactorily resolved.
PSS make many warm and reassuring statements on their website including 'our customers receive the same level of care and attention we would expect ourselves.' These are just insincere, empty words if you do not follow them up with actions. The true testament of a reputable , professional company is their aftercare, how efficiently they respond when things go wrong. In my opinion as a client PSS have failed in every way possible.

Service cost: £4245

Thumbnail photo by Fiona of PSS International Removals Second thumbnail photo by Fiona of PSS International Removals
Official company response

As per our previous correspondence, we sincerely regret that you have sustained damages to your shipment. We have been assisting you every step of the way and at all times we have acted professionally and responsibly to try to help resolve the issues. We have answered every email and telephone call in a punctual manner.

We shipped a 20ft Container which consisted of 166 packages/cartons. Unfortunately there were damages to some smaller items as well as minor damage to a few items of furniture which we are investigating. This is not a normal occurrence and the percentage of our customers who incur damage is very small - around 5%.

PSS have been supplying an overseas removals service to our clients for over 34 years and we are members of FIDI and the BAR: as such, and in common with every other removal company that is part of the membership, we are consistently monitored and assessed to ensure that our standard of service is high. We certainly agree that damages in transit should be minimal and every effort is made to protect all items for shipping internationally. Through 34 years of experience, we have put in place tried and tested procedures and we monitor our standards on a day to day basis. However these cannot be 100% perfect as unfortunately, due to the nature of the long international transit, there are numerous circumstances which are outside of any companies control and that could have an affect on the condition of certain items; however, as mentioned before these should only be minor damages.

Please be assured that we do care deeply about our clients and also their effects, and we do our utmost to ensure that these arrive at destination in good condition: this is why we have put in place the strict procedures for our service, and we value feedback from our clients in helping us to monitor these and make changes as and when necessary.

- PSS International Removals.

Huw Jones
Aug 03, 2018
International move from Swansea, West Glamorgan to , NSW

Deliberate destruction of cargo.

Terrible company. Initially we were very happy with the sales and service although a little surprised by their eagerness to get our stuff packed up and shipped even though our consignment couldn’t get into the country before us. We went to unpack our things and discovered that a special bottle of whisky had been deliberately opened and drunk, so far no response from company despite repeated attempts.

Service cost: £1800

Thumbnail photo by Huw Jones of PSS International Removals Second thumbnail photo by Huw Jones of PSS International Removals
Official company response

Dear Huw

We were sorry to learn of the damage to your whisky bottle.

As you know, the boxes of your effects were packed and sealed at your home in the UK on a date chosen by you, and you signed to say these were in good condition; these boxes would have remained sealed during their journey and the only point at which they may be opened would be if they were selected by the customs or quarantine inspection officers for inspection prior to release.

We had advised you that you would need to declare the whisky on the alcohol form provided to you, and that it is likely it would incur duties and/or taxes on import. However, we understand from our partners NZVL that you had not submitted the alcohol form to them and therefore they were unaware of any alcohol in your consignment. They also confirm that other than 3 boxes containing Christmas Decorations, baby items and car seat, and a Rod, the boxes were not subject to a physical inspection and therefore were not opened or repacked before delivery to you. If the bottle had been in one of the three boxes selected for MPI inspection, it would have been noted that alcohol was present and you would have had to complete the paperwork and pay the relevant duties and taxes. As this was not the case, it must remain that the bottle was in one of the unopened boxes, and there is therefore no stage in its journey where the damage could have occurred.

I am sorry that we have been unable to shed further light on this matter, but regret there is no evidence that the damage has occurred whilst in the care of PSS.

PSS International - Customer Service.

Anureet Bagnall
Oct 13, 2020
International move from , Kent to Sydney, NSW

Bad cust service only after your money to seal the deal.

I moved to Australia and used them for my removal. They were all lovely and replied to emails, all very helpful until they got the payment. On the day of removal they made damage to my floor which my landlord didn't raise so I didn't end up making a fuss with PSS. My parents were also relocating so in the time, I referred my parents to them which was a MISTAKE.

Again all very helpful until they got the money. They damaged my parents hallway lighting which now cannot get replaced and the new buyers are still after us to replace it.

They refuse to reply to me on emails and the goods are still in storage here, with the company on this side refusing to release them until PSS hve confirmed that an outstanding invoice (that they haven't even sent to me) is settled. I have chased them for payment for about 3 months and also to deal with the damage to parents hallway.

Still no further along and im being charged ongoing storage charges here with PALMERS REMOVALS - They are also incredibly difficult to deal with and il be making a separate review about them. They offered £100 off a £1000 invoice that remained for about £250 worth of damage to my home as a 'goodwill gesture' after chasing them for three months. My shipping remains in storage here because they failed to reply to me for updated invoices and I now have an empty house, with them holding an invoice that they hve not replied to me about since June about over my head. I ended up having to threaten them with a bad review and they removed £100 off the bill as a 'gesture of goodwill' but the board of directors has now apparently taken that away because they didn't like the threat..! My goods still remain in storage with Palmers in Sydney not delivering until PSS release the hold.

Honestly SUCH a stressful move I would really really not recommend this company; after the money and zero service or after sales care.

I would also make sure you ask upfront for ALL payments due. They sent us additional invoices for the increase in oil prices which were completely unexpected and the invoice hell we still remain in.

Move size: 4+ Bedroom Home Service cost: £6500

Thumbnail photo by Anureet Bagnall of PSS International Removals Second thumbnail photo by Anureet Bagnall of PSS International Removals
Official company response

Dear Anureet

Thank you for your review of PSS and once again we are sorry that we were unable to meet your expectations. We are a little surprised at your comments regarding your own move, as all your emails and enquiries were answered promptly and you yourself advised that the small scratch you felt had been caused by a small stone under the TV box was not an issue as your landlord had refunded your full deposit after inspecting the house. You gave the team great feedback, and thought highly enough of the service to recommend PSS to your parents for their move.

Your parents booked their move in June following our quotation in December 2019; everything went well, and once everything was packed and the container was loaded at their house, your father signed the paperwork to say that there had been no damages to the property. We issued our final invoice, with a balance due of just over £1000. This figure did include an adjustment for changes in freight and currency charges, due in large part to the fact that the quotation had been in place for 6 months at the time of your booking and the shipping line will charge the rates applicable at the time of shipping– these potential charges are not only highlighted on our quotes and booking paperwork, but our files show that this was something that had been discussed with you during your own move.

It was only 5 days after the move that we were advised a light fitting on the hall wall had been damaged: unfortunately, as the forms had been signed to say there was no damage, and with no way of knowing which other contractors may have been on site from the time we left on Wednesday lunchtime until your contact on the following Monday afternoon, our insurers were unable to process a claim. Despite this, PSS offered a refund of £100 as a goodwill gesture only, without admission of liability.

Your goods arrived in Australia where Palmers placed them into store, not only due to the fact that we had not received the final payment required to release them, but also as you had not given any delivery instructions – to date they have had no reply to their request for your instructions following the expiry of the 4 weeks free storage period that PSS had arranged with Palmers on your behalf. I am sure you will understand that no removal company would be able to deliver items while this sort of sum was outstanding on the account.

We offered to offset the £100 goodwill gesture against the outstanding payment reducing the amount you would need to pay, but instead you opted to threaten to use social media and review sites as leverage, which is disappointing.

We have provided you with a further copy of the outstanding invoice, and we await your final payment so that our partners at Palmers can arrange delivery once you are ready for this.

With kind regards
PSS INTERNATIONAL – CUSTOMER SERVICES.

Paul Dobson
Apr 06, 2022
International move from , UK to Atlanta, GA

DO NOT USE PSS

For a professional mover they do not go out of their way to do anything proactively.

They took days to reply to calls (as my dedicated move manager was always on the phone), or days to reply to emails.

They did not check eligibility for me to ship my goods, turns out I had the wrong VISA for the customs paperwork, but of course this was only discovered at the last minute leading to a cancelation fee for a pickup that NEVER even happened.

PSS expect YOU to know the processes and procedures to ship goods internationally, that was the reason for hiring them to do the job but when they don't do things correctly be ready to pickup extra costs (in PSS imposed fines!).

I tracked my kit (Apple tags are great) and could see it was sitting in their warehouse for over 8 weeks before shipping by then "global prices had risen" so I got a further invoice for increased shipping fees.

In my world when you hire someone to do a job they

a) Go though a checklist to ensure everything is ok before things kick off

b) Give you a quote that's final.

c) Keep you informed about what is going on, in this case where are my items at every step

You will get NONE of these from PSS so BE WARNED

Move size: Partial Move Service cost: $1500

Ata Brancolini
Jun 11, 2022
International move from , Greater London to Alachua, FL

They charged me double the quote and damaged my goods. Avoid at

I contacted PSS because a friend recommended them for my move from London to Florida.

PSS gave me a 'Door to door quote' for my shipment. They collected my boxes in November and told me that they would be delivered to Florida sometime in January.

In their quote they specifically requested that I keep my boxes under 30 kg each otherwise I would incur an overweight surcharge.

Fast forward to June and my boxes were finally delivered. They were is a really bad shape, late, beaten up and broken, but at least they arrived.

PSS contracted an American company to pick up my belongings from the port and deliver them to my home.

Between PSS and their American counterpart, I was asked to pay random and unexpected, additional charges 4 times.

The most frustrating part was that PSS had contracted a lower weight allowance, with this American company, than what they had agreed with me, so I got an email from the American Shipper essentially explaining to me that they were holding my belonging ransom and unless I paid the additional costs, I wouldn't see my boxes.

I made several unsuccessful attempts to communicate to PSS that this charge constituted a breach of our contact, but they replied that the 30 kg allowance per box was only for pickup, it didn't apply once my boxes got to America...

An important detail they forgot to mention when they quoted me.

In short I ended up paying about double the initial quote.

I noticed that the reviews of many customers share a similar experience.

My best recommendation is that you try and find a professional company that's not going to blackmail you to extort more money from you.

Move size: 2 Bedroom Home Service cost: $2500

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Last updated on 2023-10-28.

These reviews are the subjective opinions of MyMovingReviews members and not of MyMovingReviews itself.

Company Info

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PSS International Removals has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is Unit 6, Mill Lane Industrial Estate, Croydon, CR9, but movers usually cover a much larger area.

Is PSS International Removals a registered company?

There are no regulations or any required licences for moving companies that operate in the UK; however, if you want to avoid potential issues, check whether the provider you have chosen is registered as a legal business. Verify Companies House records of PSS International Removals here and make sure the moving company is in good standing.

Another way to select a reliable moving company is through ratings and reviews. Read consumer reviews and testimonials of PSS International Removals here.

How to check if PSS International Removals is trustworthy?

For extra peace of mind when hiring PSS International Removals you may want to find one which is a member of one of the Removal industry trade associations or trade bodies. These organizations have certain standards of operation which members must adhere to. Here is a list of some of them:

  • BAR – British Association Of Removers
  • NGRS – National Guild Of Removers And Storers
  • AIM – Association Of Independent Movers
  • SSA – The Self-Storage Association Of UK And Europe
  • FEDEMAC – Federation Of European Moving Association
  • FIDI – The International Federation Of International Movers
  • RHA – Road Haulage Association
  • BSI – British Standards Institute
  • RoSPA – Royal Society For The Prevention Of Accidents

Our article on 'Home Removal Industry Associations And Trade Bodies' provides more detailed information on how to do your research.

What is PSS International Removals cost for international moves?

From 244 reviews of people moving from country to country, we concluded that the market average costs are around £2901 when moving internationally.

For PSS International Removals, we estimate that their average country to country moving costs will be around £2573, based on 125 international moving reviews.

This could mean that country to country moving services costs of PSS International Removals is cheaper with about 11% from the market average.

Note that these international moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like home size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from international movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed PSS International Removals. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on PSS International Removals - a professional company located in Unit 6, Mill Lane Industrial Estate, Croydon, CR9. Discover Croydon, Greater London moving companies.

*MyMovingReviews may not be affiliated with PSS International Removals and the estimates may be provided from other professional movers in our network.

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