Providence Van Lines

Comically bad move. Packers decided to load items into the bed of a personal pickup truck. The truck flipped on the highway, and presumably, our belongings ended up on the side of the road. The truck was impounded and we're not sure where some of our belongings ended up. 10 days after the move we did receive three beat up boxes with items haphazardly thrown in (including a live plant at the bottom of one of the boxes).

Like other reviewers, several pieces of furniture arrived broken. Thousands of dollars of items did not make it to our new home. After unpacking each box, we realize that we no longer have cookie sheets, cake pans, Pyrex, winter boots, coats, draperies, bedding, tools, and an entire California king bed-- to name just a few things we lost.

Among items broken were a 50' television, dining room buffet, table, two lamps, artwork, and an outdoor fountain. Making a claim is a lost cause as we would receive pennies on the dollar, and that's only if the claim was approved.

We've already spent thousands replacing the household items we need. This is our 24th move, and by far the least professional, most costly to date. I recommend no one deal with Providence and absolutely avoid Coach USA, the movers Providence brokered to haul our belongings.

Providence was great until the rep we worked with realized we had a problem. Then, he was nowhere to be found. He did not return calls, and when we finally tracked him down, he would say, "Oh! You were on my list of people to call today." Hmmm. For weeks, we were so frustrated that it became unhealthy. Not only were we dealing with moving to a new state, but we were continually reminded of how much the company's negligence was costing us. At this point, we have no moves left to make, other than report Providence and Coach to the Department of Transportation, Federal Motor Carrier Safety Administration

Update: The company offered to settle for $90 today. Obviously, we do not consider this a good-faith offer and will pursue other options.

Move size: 4+ Bedroom Home Service cost: $12000

This company is a broker moving company. They broker the deal for local moving companies; however, they will never tell you this when you first contact them, and they are taking your deposit. This happened to my nephew and I, unfortunately we were moving at the same time, so we were unable to inform each other. I was unable to research the local company ahead of time and only found out that it was a different company on the day they picked up my items and I was signing the paperwork of all the items. Also, they hit me with the bait and switch. The original estimate was roughly for $3,700; however, they charge me an additional $2,000 as they said the items took up x amount of space in the truck. At this point I had no other option as I had to be out of my apartment that day. I was moving long distance from Nj to Florida, and they were 3 weeks late. Though they loaded my items in a moving truck they apparently switched them to a semi-truck and then charged me an additional $500 for moving my items back to a moving truck because semi-trucks are not allowed in my apartment complex because they are too big to make the turns. Lastly, they temporarily lost my bed footboard, which was given to me three days after the initial delivery. When I asked for a partial refund for being late, charging me extra for switching trucks, losing my items and bait and switched they gave me a bs answer that they are standard procedures in the moving industry. Terribly company.

Move size: 1 Bedroom Home Service cost: $5700

My husband’s job was transferred to Louisiana from Florida and so we needed a company who could quickly transport our belongings. providence van lines came to the rescue. They did a great job packing up and moving everything. They were really professional, fast, and friendly. They made sure that all of our items made the long drive safely and in one piece. I just wanted to write a review recommending them and thanking them for making the moving process so much easier.

Move size: 3 Bedroom Home Service cost: $3393

Very professional and very customer focused. They were quick and careful with our items. Also they went out of their way to fit us in with only a few days’ notice. They moved our entire house on a Friday afternoon after we had a scheduling conflict with a moving company we had booked dropped the ball. I called several moving companies and these guys were the only ones to make the effort to help us out. They truly saved us from a disaster. I cannot recommend them enough.

Move size: 3 Bedroom Home Service cost: $3304