Prisma Cargo Solutions

I would give this sham company no stars or negative stars if that was possible! They are pompous and unprofessional crooks. I have moved cross country and internationally, across Asia, Europe and the US and have never met with such scam artists.

I moved from China and my belongings were professionally packed and dealt with from the dispatching end. Unfortunately their partner here is Prisma.

These people told me my things had arrived in NY and that we they can be delivered to my house in 5 days. I told them to deliver the shipment next week and they said they will arrange but they did not give further confirmation. Then the following week they gave me 48 hours notice that my things will be delivered. I confirmed with them but they did not reply. I wrote them and they basically told me I was stupid to assume it would be delivered since they had not confirmed. I then gave them a specific date and time for delivery and they also did not confirm. I wrote again asking when my deliver will be made and still not reply.

So imagine my shock when they invoiced me $270 for 3 weeks of storage for my goods at their facilities, and noted on the invoice that my goods will not be delivered unless I pay up!!

They are beyond shocking! How can anyone operate like this under false pretences and sleep at night!!

Move size: 4 Bedroom Home Service cost: $3000

Hired Prisma to move me from California to Canada. They said my shipment would take 1-2 weeks. It took 36 days to arrive.  I paid $2319.40, with the expectation my shipment would arrive within the window of their ETA.  They grossly misquoted that time.  I requested via the Better Business Bureau that I get a 40% refund for their misleading information and unacceptable late delivery, but they were reluctant.  Since then we have been back and forth repeatedly on the BBB, which has just become a headache.  I was repeatedly given inaccurate information re: the location of my shipment and when it would arrive. And a few of my emails to management voicing my complaint were not even returned.  As soon as my shipment arrived I filed a complaint with their customer service and surprise surprise - No response. As mentioned, I ended up having to contact the Better Business Bureau All in all - I was lied to, and truly feel I did NOT get what I paid for with this company.  Furthermore, their lack of customer service and compassion is unsettling.  Unprofessional and unreliable.

Service cost: $2319

Having to move internationally is a whole different ball game, therefore you need logistic and a service provider that accommodates you and have everything required taking care of the task for you. When I moved from New York to England, I used Prisma Cargo Solutions, it was after calling and searching different companies, they had the best recommendations and Price. it took one Day to get everything done, they were ready at my location with all materials to pack and wrap every piece of furniture and all my electronics. The estimated time of arrival for my shipment was 5 weeks, they contacted me while I was in England to let me know that there was chance they shipment could arrive in 4 weeks instead, I was so happy that I told them that whatever situation is I knew they were going to deliver. Effectively the shipment arrived at to Portsmouth UK in 4 weeks and 2 days.

The local Mover hired by Prisma contacted me to arrange delivery in London, upon schedule arrangement and confirmation I received my belongings a day after chatting with the local mover, they delivered everything in one piece, no scratches, (I was prepared for that since I understood my furniture will be in a container and moving around) ended up impressed by their great job.

Thank you Prisma for your great service.

Service cost: $6292

Last November I contacted this company for moving my stuffs from California upto Chile. During the loading process everything went smoothly; expected after paying the higher plan they offered.
Things changed after they packed everything..
A week latet, they invoiced me an extra a cost due my house's ubication, OK I thought, after paying $ 7.000, $ 500 should be part of the total budget, assuming they had my home already in their warehouses, was difficult to complaint, but problems were just beggining..
After 5 weeks I decided to contact them, my container should be arriving (at least was what the contract stablished), I spent 4 weeks until someone picked up the phone (I assumed my emails probably ended in their junk's mails, after I paid), the answer I got was "we are doing our best, next week we are shiping your container"..well, I have been waiting 5 months since then, always receiving the same answer, "next week", I tried to contact the manager, but "he is out of the office for several weeks"..and on top of that last week I received a new invoice for warehouse's extra cost for this 5 months!! Can someone believe it? They haven't ship my container and charge me for their ineptness..
Hopefully everyone read this review and think it twice after hiring Prisma Cargo Solutions, surelly any other company could do it better, easy, this is the worst!

Service cost: $7000

This was just an out of the blue situation. I needed to make sure I was selecting the right company, because this came up thanks to a medical research I'm conducting, so Jamaica was the best Place to do so, had to move for a prolonged period of time, so I needed a real company, Prisma was my best choice.

So everything was ready to move from NY to Montego Bay, scheduling, logistic and packing, all taken care of with Prisma, I flew over to Jamaica after pick up, 4 weeks later all my furniture and science files along with some miscellaneous objects, all arrived in the best condition possible thanks to their real care for customer belongings. The local mover was as nice as Prisma back in New York and they even offered me a great deal if Im coming back with them along with Prisma.

Thanks to Prisma for this experience.

Service cost: $5976

My Husband and I moved to Berlin several months ago and shipped our goods with Prisma Cargo. Initially, we were dismayed that over 20 companies contacted us after we submitted the information online, but slowly, each of them dropped off as we maintained contact with Tom who was helpful and informative. We finally narrowed it down to 3 companies, but it was their customer service that finally convinced me. Although moving day was long, the packers did an excellent job and we were relieved when they were finally gone. While our shipment was in transit, the documentation department gave us the estimated arrival date of our container along with the contact info of the company that would be delivering our goods. The people at Prisma Cargo Solutions in Germany contacted us before the container actually arrived and being prudent; I made sure everything was in place to avoid any complications. I’m sure I bothered them after a while, but I’ve never moved overseas before and was scared at some of the horror stories I had read about all moving companies in general. Thank goodness Prisma Cargo had coordinated some great companies to take care of us and looking back on the positive experience, we plan on using them to ship back to the US once my contract is over. Well done. Jill O’Neill
 
 
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Service cost: $5469

My two cars were to be moved from the US to Dakar, Senegal, West Africa. Brad, the guy who contacted me was very nice at the beginning, and then their tone and doing litteraly changed;  1- They did not inform me that I was not allowed to load boxes in my cars to be shipped. They took the cars with the boxes inside and asked me to go to the warehouse (25 miles from my location) to get my boxes. 2.They shipped one car and left the other behind. They shipped the last car one month later' 3. They informed me about the arrival of the car in December while the first one arrived in August. 4. They withdrew 3367 dollars from my credit card, including ''penalties fees'' for late payment. They also insisted that I had to pay the same amount from my checking account to get back the original doc for the cars. - I paid 190 dollars to get back the boxes, 1800 extra for parking fees as they informed me 2 months later that the cars arrived. I never got a tracking number before December while the firs car arrived in aug. They are still holding 3367 dollars from my credit card ( they sent an email saying that the refund would be effective as of week of 7 Jan. No refund so far : today is 23 Jan.
Ps :for the delivery country, this review does not allow to enter Senegal, and "other'' does not work. I put Europe to be allowed to send my review which is very important to me.

Service cost: $4867

I recently had shipped my belongings to my sister that is in Paris with a great company called Prisma Cargo Solutions, they were fantastic. Form the moment they arranged the shipment for me over the phone, I knew I was going to be in good hands. As far as the service is concerned, these movers do know how to handle and take care of your goods. As a satisfied customer the best I can do is give you 5 stars, if 10 or 20 would have been the maximum I definitely would have done that.  Prisma made me feel very comfortable after giving me such service, price and attention, they came to my house in NY and packed all my furniture and belongings over to my sister’s apartment in Paris After a few weeks, I received confirmation from the company informing me that my belongings would arrive on March the 15th to the dock and it will pass customs and then been released to be transported.   Once their agent in Paris started to unload the truck, they did a wonderful job. As per my sister’s words, they were amazing, Prisma informed them of my fragile articles and they treated them as their own, not even one piece was broken or damaged nor my furniture scratched. I recently had shipped my belongings to my sister that is in Paris with a great company called Prisma Cargo Solutions, they were fantastic. Form the moment they arranged the shipment for me over the phone, I knew I was going to be in good hands. As far as the service is concerned, these movers do know how to handle and take care of your goods. As a satisfied customer the best I can do is give you 5 stars, if 10 or 20 would have been the maximum I definitely would have done that.  Prisma made me feel very comfortable after giving me such service, price and attention, they came to my house in NY and packed all my furniture and belongings over to my sister’s apartment in Paris After a few weeks, I received confirmation from the company informing me that my belongings would arrive on March the 15th to the dock and it will pass customs and then been released to be transported. Once their agent in Paris started to unload the truck, they did a wonderful job. As per my sister’s words, they were amazing, Prisma informed them of my fragile articles and they treated them as their own, not even one piece was broken or damaged nor my furniture scratched.   I have to wait a few more months to fly over to Paris and start a new life but thanks to Prisma Cargo solutions, that solved my entire life in one second which such great service.

Service cost: $5330

This Company stands out from the rest. Their quote is fully inclusive and what they don't cover they tell you about and if you have any queries, they are answered immediately by any medium you choose (telephone/email/etc). They moved my belongings from US to Italy with no hassle at all and their price was very competitive with the rest. The process was easy and I felt fully looked after throughout the process.
 
There was one minor issue in Italy about a piece of paperwork but 1Prisma sorted it within minutes of my phone call. I fully recommend this company and will use them again. It is a very personal service and you feel like a valued customer.
 
 
Thanks Prisma for the great Service.

Service cost: $6239

I had a great experience with Prisma. They weren't the cheapest but I just had a feeling they wouldn't tack on additional fees at the end. What made me happy though (and kept me from stressing too much) was the excellent customer service I got from Carlos, who helped coordinate my move.  I moved from California to Netherlands, on the pick-up day, there were 3 movers and they arrived an hour earlier than expected. I wasn't quite finished packing but I glad to get an early start nonetheless. 
The promised me that my belongings will be on the way 3 days later. Once the container arrived to the port, the company sent me an email stating that they will have their agent in Netherlands transport my goods in the next week to complete customs procedures and they will take the container to be unloaded and transferred.
The other movers did an amazing job and the whole move was smooth and light as a feather.

Service cost: $5836