Premier Global Van Lines LLC

They will promise you the world. I was promised “all in” moving costs for ~$2,100 to move less items than what would be included in a studio apartment. I was assured and reassured this was everything included minus tip. I still have no idea what my final costs will be (& have paid over double my all in quote) bc I keep getting different info from every person I speak to. No one will let me talk to a manager. They work with other parties so you’ll talk to numerous companies and not get the same information twice. 95% of employees that I’ve interacted with are unprofessional, and simply lack any information and skill other than to defer you. I also already had a claim open about the cost of the move before my items were even picked up! They did not arrive for pickup when planned, almost had to change my closing date.

Move size: Studio Service cost: $5300

They have had my things since 4/20/2022. I called them in May and gave them my new address to deliver to. It has now been 3 weeks. I emailed a third party arbitration to try and get my stuff. They could not find Premier Global Van lines or Modest Movers. (They go by both). They are not a legitimate moving company. Do not get scammed by them. They will raise your rates every time you talk to them, and then when the movers get there, they tack on more fees. Customer service after the pickup is also poor. They are condescending and rude when you ask for a date of delivery. They are now holding my things hostage. I'm not sure I will get it back. Every 5 star review on this site is a lie. They hire these people to give 5 star reviews to look good, but if you look deeper, you will find that they also review other moving companies. What a scam.

Move size: 3 Bedroom Home Service cost: $9000

Phoenix to Charlotte shipment picked on 4/27 and no update till today(6/2). No reply to emails or even if you ask to call back from contact info, there is no response. When you call them, you get only one reply - “we haven’t heard back from the truck driver and will let you know once we get update” , I didn’t get any update for the last one month. They already exceeded the business days committed in their contract for delivery . I am not sure whether my house holds will be delivered also. Will write another review after that. I am going to raise a complaint in BBB

Move size: 1 Bedroom Home Service cost: $3900

They sub contract all of their work to avoid being responsible for delivery. When they unloaded my furniture several expensive items belonged to another customer. I did the right thing and pointed this out and tried to return them. Also many of my items were missing so I tried to file a claim. They stonewalled me and refused to compensate in any way. Over the past several years they have also changed the name of the company. My guess is to hide from the reviews like this.

Move size: 2 Bedroom Home Service cost: $4500

Absolute scam. This company gave me a bad feeling after booking with them, so I cancelled prior to my move & was owed back my full refund of my $1,050 deposit. After no one responding to me for cancelling, I disputed the charge with my credit card company. Come to find out, these movers provided an entirely false document of the cancellation policy than what they provided me. Absolute fraud! DO NOT GO WITH THIS COMPANY. All the good reviews are fake reviews, I promise. Please learn from my experience.

Move size: 1 Bedroom Home Service cost: $1050

They say they aren't a broker, but they are. I was quoted an amount, then a few days prior to pick up I was quoted a higher fee and agreed to it based on amount of boxes. We agreed to make the estimate a bit higher, instead of getting stuck with a higher fee at pick up. It was scheduled for May 26 pick up and I was told they would pick up and drive 500 miles per day and to expect around May 28-29 delivery to Florida, from Michigan. I rented a storage unit and a personal truck to meet them that weekend. Then all hell broke lose. A company came out and stated they are the subcontractor and that my stuff would be picked up and held in a Chicago warehouse until sorted and ready to ship to Florida. They said typically 2 weeks. They told me the contract I had with Premier Global Van Lines is no longer relevant and that I'd have to sign their contract, which the timeline and fees and terms were entirely different. They immediately charged me an added $400 on the spot for my bedroom armoire, stating it was bulky. I held back several items and about 15 boxes to move myself, but after loading their truck, they said I have 666 MORE cubic feet than what was estimated and they DOUBLED my charges. I called Premier Global Van Lines who said I could file a claim later and they couldn't do anything now. I was upset that all the sticker labels they placed on my boxes were falling off. I questioned it and was worried about them losing my stuff. The one lead mover said "tell her I don't care, I don't care at all". Wonderful. They took my stuff and told me they'd be in contact for delivery. Well, it's been two months and two days, as of today. I've been calling both Premier Global Van Lines and this subcontractor daily. I get the run around that dispatch doesn't have it on the schedule yet. No one has an answer. Today I asked for help and when I begged for someone to get answers, they said they'd look into it but couldn't do anything. I then asked them this: "If no one else is scheduled for a Florida move, will my stuff stay in your warehouse for months and months and could stay there 6 months to a year?" They replied, "that's possible". I'm in tears. No one is helping me. I have all my clothes, furniture, office equipment, kitchen items....the whole damn house...sitting in a warehouse in Chicago. I've been paying 3 months on a Florida storage unit for certain items that would need to go in there. I am at a complete loss for words about this company. I cannot get any supervisor or manager from either company on the phone, just run around from sales employees at both. BEWARE AND NEVER EVER EVER HIRE PREMIER GLOBAL VAN LINES FOR YOUR MOVE. If there is anyone who was able to file a lawsuit against them or got financial compensation for any of this, please contact me. This isn't right. This shouldn't happen to people. From all the poor comments, apparently it has happened to many people.

Move size: 2 Bedroom Home Service cost: $9460

This is literally a scam company that seeks to raise prices once they take possession of your valuables and/or steal upfront deposits. The upfront wiring of funds rather than credit card should be a dead giveaway, but unfortunately so many similar scams exist you might be tricked into thinking this is normal. I repeat, this is 100% a SCAM. They arrived 4 days late, several days after the backup “emergency date” and used a third party mover that did not have proper instructions, address or packaging (despite “Premier” claiming to not be a broker). They then told us the move would be DOUBLE the price (~$12k) last minute despite already walking through a detailed list of items previously and quoting ~$6k. They increased the price without providing an updated contract in writing, which of course is absurd and illegal, and then refused to return our deposit despite breaching our prior contract (i.e. the contract we had agreed to at half the price, move date 4 days prior). The representatives then tried to convince us to give them our valuables and negotiate the price later. See attachment for relevant predatory conduct from representative Casey Dyer. We will be filing official complaints with the DOT, attorney general, etc. to prompt audits and more. Spread the word- this is a scam company.

Move size: 2 Bedroom Home Service cost: $12000

Premier Global Van Lines is not a legitimate moving company. They are crooks and liars. We paid $2,500 towards a deposit after being told we would receive “white glove service” by their own movers because they were not a broker and only used their own vans and direct employees. They didn’t show up on the day of the move or the back up date. 4 days after the move was scheduled, two guys showed up from a completely different company and said they had no packing materials and weren’t aware they were supposed to be handling the packing for us. They quoted us double the price and said they wouldn’t provide a new contract in writing with the new price either.

We followed up with Premier and they said to go ahead and let these people pack our items (knowing fully well that they didn’t have the safety packing material to protect our valuables) and that they’d figure it out with us later.

We refused to let them take our items without a new contract and now they’ve declined to return our $2,500 deposit. We’ve followed up and asked to be contacted by management and they are non responsive now.

Do NOT hire this company.

We worked with Casey, Zena, Leigh, and Anna. All lied about the services that would be provided. Do not trust anything they say.

We are engaging a legal team to pursue the deposit refund.

Move size: 2 Bedroom Home Service cost: $11000