Pinnacle Van Lines LLC

They promised white-glove service, which was supposed to include wrapping all my furniture and packing my TV in a hard container. Instead, they left my furniture bare and put only a thin blanket over my TV. The TV arrived shattered, and my furniture was gouged. The delivery people blamed the pick-up people, admitting they did a poor job. Still, the company offered me almost nothing in compensation ($50 for the TV), and the pick-up people had the audacity to demand a tip. The customer service person is very difficult to get ahold of and has ignored several emails and phone calls. Overall, a terrible experience!

Move size: 2 Bedroom Home Service cost: $5500

I would like to give a -5 STAR..!! We hired Pinnacle Van Lines to move our belongings from WI to SC. After Pinnacle received our deposit all communication via Pinnacle was handled poorly. The third part moving company (A&F Moving and Storage) Pinnacle hired to move my family down to SC from WI DESTROYED 95 percent of our belongings, totaling thousands of dollars and stole electronics along with medications, while such moving individual was in bedroom alone and caught in the act. After the third-party moving company arrived at our residence 5hrs late, things started going downhill. Items were thrown around, tossed onto the ground, stuffed into the truck (not wrapped) and DESTROYED not to mention witnessing the movers smoking marijuana in the cab of the moving truck while moving our belongings. After witnessing this my wife and I contacted Steve, our pinnacle customer service rep and explained our situation. Not only did Steve accuse us of lying regarding what we witnessed, he told the third-party moving company to drop ALL of our belongings off on the road or sell their items on Ebay. The moving company arrived at our SC residence at 7pm to unload and proceeded to toss/throw our belongings out of the moving truck, cursing about NOT caring about our belongings. The Greenville SC police department was called to witness the destruction and profanity the moving company was causing. The company did NOT full fill said contract regarding wrapping/unwrapping along with assembly of furniture and other household items. I will NEVER refer or hire this company to move my family ever again. BEWARE of this SCAM!!??

Move size: 3 Bedroom Home Service cost: $8400

Pinnacle Van Lines LLC, DOT 3197443 MC-1161787 (a Broker, not a mover) contracts with businesses whose practices appear on this warning document provided by the federal government: https://www.fmcsa.dot.gov/protect-your-move/red-flags

Pinnacle subcontracted my move to Feb-Ex. My CA pickup 04/12/21 and KY delivery 05/08/21 were performed by vendors subcontracted by Feb-Ex. A rental truck arrived in CA with a paper sign taped to the door. Delivery: 65 foot truck (normal 18-wheeler 48-53 feet) with paper sign taped on door. It can't turn into a driveway and requires over half a football field on the street to park or an extra change for "shuttle services" is applied.

ONE MOVING GUY. Pinnacle & Feb-Ex JUSTIFY using one man to move everything because "the amount of items was small." Not the size of the item, not the weight, not the value. Read on . . . .

Pinnacle states they "routinely sub-contract with Feb-Ex." On the moving day the customer is expected to sign-off on a brand new contract with a different moving company. Never ever involve FEB-EX in your move. They call and say, "this is the moving company" and when I asked which company, they repeat, "the moving company.") Did the contracts match? No. Differences in charges? Yes.

If you sub-contract with another company fairly often, then you would be aware of the differences in the two contracts and RESOLVE THE ISSUES before the move, right? No.

Instead it was a series of rushed phone calls to fix billing issues.

THE INSURANCE: Pinnacle assigned the insurance value of the move as the cost of the move. That is, all my belongings were valued at $2275 when my Tempur-Pedic mattress alone costs over 5K. Options for increased insurance were supposed to be available with the carrier. When I requested a higher coverage from the carrier due to several expensive items I was told IT'S IMPOSSIBLE TO PURCHASE MORE INSURANCE AND MUST BE DONE 3 DAYS IN ADVANCE. But Pinnacle never told me about this requirement and never told me who the sub-contractor would be.

So now I have 2 large boxes missing and broken items, and when I called Pinnacle, I was referred to Feb-Ex (where the dispatcher refused to identify the company she was working for.) I was told when I called Feb-Ex claims, "We won't find it, just file a claim." Why? THE INSURANCE I WAS FORCED TO ACCEPT IS 60 CENTS PER POUND. If my box of clothing weighed 30 pounds, it's cheaper to just "give me" $18.00 insurance coverage. And of course, Pinnacle Van Lines LLC (DOT 3197443 MC 155227) has no skin in this game. They got their money.

Move size: Studio Service cost: $2300