Pick Up and Go Movers

Try to make this short. I hired this company to move me from Gwinnett to Henry County. They broke my washer and dryer and then the owner refused to pay for them. This was a brand new Samsung set. They failed to strap the washer onto the dolly and it fell off of the loading ramp. They also stole several items from my home. This included family heirlooms jewelry and electronics. While waiting for me to meet them at the new home. I approached the moving truck to let them know that I had arrived and when they opened the door it smelled like pure wweed.Do not use this company. They are crooks and criminals. Thought that I was getting a good deal. Only thing that I got was ripped off.

Move size: 3 Bedroom Home Service cost: $575

I had an appointment scheduled for 11 AM. They never showed up. I called over and over and over. It was obvious they were ignoring my call. Someone finally answered at 7 PM after I called the after hours number from the email. They ended up rescheduling me for the following day. They played stupid as if they did not know what I was talking about when I mentioned them not showing up the day before. They acted as if they did nothing wrong. The first thing he mention was me tipping him after we were done. HE ASKED FOR TIP BEFORE THEY EVEN MOVED MY STUFF. They were smoking weed while they were moving my furniture. They damaged my couch. And after they move my furniture I did not give them a tip. So he got an attitude and made a very smart remark. He was obviously upset and had an attitude. The number one thing I was upset about is them not showing up the day before. I had my entire apartment packed up and ready to move and they never showed up and ignored my calls. It was extremely inconvenient. The day they came one of the movers called my phone by mistake. I thought he was talking to me at first. But he was talking to another customer. I heard him in the background talking to someone else telling them that he tried to called them and he tried to email them. It was very clear that based on what the mover was saying that they did the same thing to someone else. Not show up. So they must do this a lot. There are other companies that are cheaper. I posted a photo of my damaged couch. DO NOT USE THEM!!

Move size: 1 Bedroom Home Service cost: $169

They moved us fast, but don't use them for hi end items, unless you watch them all the time, because they will break your item then run. James tried to fix the dress he broken will screws and couldn't and told me he'll be back the next day but never returned. James said they have insurance up to $300 for troubles like this, but when we called the office and talk with Patrick he just hang-up in your faces, when trying to solve the problem. These people are bad news unless you don't care about you items.

Move size: 2 Bedroom Home Service cost: $300

Everything was wonderful until the move actually happened.  The movers themselves were wonderful.  Very helpful and very efficient.  Our problem was with the main office.  There was a couch that they missed when they picked up the furniture.  The office help promised to pick up the couch in a few days and have it delivered and 3 weeks later still have not picked up or delivered the couch.  It is now sitting outside because the home owner was deployed and had no way of knowing when they would finally come get the couch.

Service cost: $892

First of all, I must say that the two gentleman who did our move worked very hard. They moved our furniture, some of which is very heavy, and did a good job with the exception of a couple of nicks in our sofa. Sadly, that is where the compliments end..On the day of our scheduled move, there was rain in the area and severe storms were in the weather forecast. I felt like it was legitimate for me to phone the company and inquire about their weather policy. I phoned and my call went to a voicemail. I decided to not leave a voicemail and instead phoned again ten minutes later.

A woman named Kenya answered the phone in an excessively rude manner. I told her my reason for calling and she snapped at me to read my email confirmation. She also accused me of calling excessively and that I had interrupted a "conference call." She proceeded to hang up on me. Dumbfounded, I really wanted to call back and ask her purpose for being so disrespectful. I chose instead to not subject myself to further ugliness. I would be fired if I treated a person in that manner in my line of work.The moving truck arrived approximately three hours after the assigned move time. We certainly understood that the weather could cause a slight delay, but three hours was unacceptable. Overall, the customer service and quality of this company is very poor. With no hesitation, I absolutely DO NOT recommend this company.

Service cost: $215

Needed to book a company for my move that was coming up. I saw a sign near Austell that had pretty reasonable rates. I called and inquired about the date and times available. I set up a time and date. On the day of the move, I had everything ready and was waiting for the movers to get there. Well my apt time was between 1-3 and they called around 4:45 to say they were running late and would at my location shortly. They arrived around 6:00 and both guys smelled like they had recently smoked some marijuana. This should have been the 1st sign to cancel the move and contact someone else. Next they start loading the truck and drop one of my antique lamps. They told me to contact company on Monday and file a claim for the broken lamp. So they continue to load and I noticed that one of the movers keeps following me. So eventually he is in the same room as me and starts asking inappropriate question. This has me feeling kind of uneasy and I call a male relative to come over until they finish the move. So the relative comes over and he walks in while the guy is making another pass at me. He tells the guys to hurry up and finish the move and to stop asking me anything. Well now they say that they need full payment before taking truckload to destination. Told him I would pay him with cc once move is complete. They refuse to complete move until I pay. They charge me for 4 hours and move only took 3 hours. They refuse to refund my money. So they arrive late, smelling like marijuana, break a antique lamp, make sexual advances, overcharge me and then refuse to give a refund. Please do not use this company. I contacted company and requested money for broken $300 lamp and they send me $30.

Service cost: $420

Pick-up & Go Movers came to 1881 Myrtle Dr. S.W., Apt. 614, Atlanta, GA  30311.  They moved all of furnishings, clothing, furniture, dishes, and bags, shoes, and lamps to the address I'm living at at this time; 1311 Cleveland Ave., East Point, GA  30344, Apt. 241.  Upon arrival at the new site, they were advised to go around to the Norman Berry Dr. side which was in the back at Gateway@East Point, GA.  The damages noted are as follows:  1) glass around light bulb on lamp broken (old lamp); 2) minor scratches on coffee table, and a missing button on one end of it (cherry-like finish) (old furniture); 3) gold tip fell off of baker's rack at upper right, top (old rack); 4) stereo lid underneath scratched by record holder (stereo old); 5) floor mirror to bedroom suite came loose and fell down on base of mirror rests when movers left)-(furniture old); 6) box springs to mattress set:  fabric torn at bottom right (new); 7) vanity chair a little torn at edge (chair old).
This is about the extent of my findings at this time.  If there are other complaints relative to the job done on March 2,3&4 2015, I'll advise you at another time.  Thanks.
Mary Ann Ward
maryannward968@yahoo.com
 .

Service cost: $785

As a supporter of Black Owned Businesses, I hate to say I will never use this company again nor will I recommend this company to anyone. My appointment was for 11am they did not arrive until 3:30pm on a Monday afternoon (Rush hour traffic). They charge by the hour and after the first 2 hours there is an additional fee for every 15 minutes. INSANE! I called the next day to express my disappointment and how I was highly inconvenienced and the manager (who never revealed his name) puts one of the movers on the speaker along with him and practically tag teamed me stating that I have no reason to be upset. I expressed to him that I really wanted to give them a great review however, I honestly cannot. Word of mouth is huge for a company and when I informed him on that he (the manager) stated "You can't ruin us and I'm hanging up" Smh. Black owned business have to do better when it comes to customer service.

Move size: 1 Bedroom Home Service cost: $346