National Van Lines Inc

I am an 85-year-old woman who moved across country from Oregon to Georgia to live closer to my daughter so she could help take care of me. National promised my belongings would be delivered safely and on time. That promise was not kept. I waited for six days past the contract deadline, on borrowed lawn furniture, for my belongings to arrive. I was compensated $50/day for late arrival on a bill for well over $12,000. When the van finally showed up, I discovered much of my furniture, most of which was under six months old, heavily damaged. One piece of furniture wasn't even on the truck. One of the movers was in such a hurry to leave my house, he ripped the fabric of my new couch right before my eyes and didn't utter a word. The movers didn't set my bed up correctly before leaving, either, and the driver told me he spent two days enjoying himself in Las Vegas while on the way to Georgia. I filed a claim report for nearly $3,000 for the damaged furniture, and National sent a check for $216 to cover the claim. I then filed a claim dispute, was repeatedly told it was being handled, and six weeks later was informed that $216 was all I would receive as compensation - all strictly according to the contract, as stated by National. I strongly advise against hiring National Van Lines for a move. (Review written for me by my son.)

Move size: 1 Bedroom Home Service cost: $12300

I was impressed every step of the way with how seamless and communicative my move was with National Van Lines. Aaron took all of the stress, and there was so much stress after making a cross country move for the 2nd time in 6 months, off my shoulders. If possible, he made a stressful move, stress free. Beyond him, the team that packed up my belongings in NM were so thorough and wrapped all of my items so carefully and the unload process was just as thoughtful. The movers made the way cross country at an exceptional speed and the communication from everyone was above and beyond. In the event that I move again, I will absolutely use National Van Lines again! Cannot recommend enough.

Move size: 3 Bedroom Home Service cost: $8000

I do not recommend. We had a terrible experience with this mover for a cross-country move. They contract their labor. Packers and movers caused quite a bit of damage. We had the highest levels of carrier liability with $0 deductible and $125,000 maximum level of protection. That's full replacement value protection and the most comprehensive plan available. They were obligated to compensate to repair or restore, but that didn't happen. We also purchased the full service VIP option that included full packing, crating and uncrating, and a $50,000 damage protection policy. All apparently worthless.

Premier Van and Storage was the agent for National Van Lines. National reimbursed us only a small percentage of the amount of our claim. And they declined to reply to any of my notes to them. Carelessness, numerous damages, lack of compensation, and lack of communication. I would keep looking if you're searching for a quality mover.

Move size: 4+ Bedroom Home Service cost: $30000

DO NOT TAKE TRAD RAVON AT HIS WORD. Get every detail in writing! TRAD RAVON DOES NOT HONOR HIS WORD.

Trad Ravon, the salesman, came to our home to provide us with an estimated cost to move our property from Florida to Pennsylvania.

He surveyed every thing that we wanted move. He said we would need to book an entire 53 foot trailer for our move. He said we would have exclusive use of the 53 foot trailer and it would transport our goods directly to our new home in Pennsylvania. Only our goods would be onboard the trailer from our home in Florida to our new home in Pennsylvania.

He told us our property would be at our new address in Pennsylvania between 12/26 and 12/30. The truck finally arrived on 1/6/24.

The 53 foot trailer had 23 feet of empty space aboard when it arrived with my goods in PA. The truck driver said he made two delivery stops before arriving at my door. . One stop in New Jersey and the other stop in Massachusetts. I spent the entire day helping the movers and using my truck to drive our goods up the driveway to assist in the move. Trad also promised a second smaller truck would come to our new home in Pa. to transport our goods up to the house from the big truck in the street. It didn't materialize.

When we asked National Van Lines for a partial refund of the cost of the exclusive use on the 53 foot trailer they rejected our claim out-of-hand. They said there wasn't anything in writing that stated that we had exclusive use of the entire 53 Foot trailer. Trad Ravon denied he made any representation for exclusive use of the 53 foot truck to the National Van Lines claims investigator. Instead, they sent a check for a measly $100 per day of delayed delivery.

$15,080 in moving charges and Trad would not admit that he promised us exclusive use of a 53 foot truck which cost an extra $2000. I guess that went into Trad's pocket!

Still making repairs to the items they broke. Still putting stuff back together to the items they took apart. Trad Ravon said they would put everything back together. BEWARE OF TRAD RAVON AND HIS WORD! IT'S WORTHLESS TO THE CUSTOMER.

Move size: 4 Bedroom Home Service cost: $15080

This was a military move so cost is not accurate. Numerous damaged items due to poor packing and blatant disregard for property. Items were jammed into boxes breaking/damaging contents, furniture destroyed during move due to poor placement in moving truck. Household goods moved to several different trucks. Items strapped so tight freezer door was bent making the item useless and they refused to replace or even pay partial cost. Poor explanation of documentation leading to refusal to pay full claim of damaged items. Took 5 months to get claim cleared and once an offer is made, they will not budge no matter what proof you present. I DO NOT recommend using this moving company.

Service cost: $5000

It has been an absolute NIGHTMARE!! On December 15, 2011 Three Gorillas (United Van Lines contractor) certified a gross weight of 11,800 pounds. That’s what we paid $7444.27 for.   Mr. Scott J. Goble from Mountain Moving and Storage (the sales person) specifically told me that weighing are federally enforced and fraud free. That serious consequence would be imposed to anyone that messed with these. Now United Van Lines claims that the actual weight is 12240 pounds. And charged me an additional $810. Who is lying?   The reweigh issue came about when I inquired Mr. Goble why I wasn’t able to witness the first weighing like we agreed to. He blamed Three Gorillas for not following his instructions. That’s the reason I asked for the second weighing. That never happened. United Van Lines didn’t fulfill their contractual obligations.  
· They failed to allow me to witness the weightings.
· They failed to deliver in the date as scheduled.
· They failed to allow me to witness the second or audit any weighing.
· They failed to deliver my goods in the same condition as you received them.
Broken bed frames, pictures, furniture, etc. Just don’t use them they will milk you out of every penny that they can.

Service cost: $8000

We have moved twice in the past 15 months. National Van Lines moved us both times. The first experience was nearly flawless.

This most recent experience was almost as good - and one of the best things about this move was having Lisa Varzino as our Relocation Coordinator. Lisa was an absolute pleasure to work with as she was quick to respond to my email inquiries AND she communicated everything clearly and concisely. Additionally, I found Lisa to be warm and friendly - something that is oh so helpful when dealing with the stresses of moving.

Our belongings arrived at our new address within the window of time indicated. So far, we have not found anything broken or missing - although we still have some boxes to unpack.

Although we hope we will NOT be moving again for at least 10 years, I would not hesitate to choose National Van Lines.

Service cost: $9366

My husband and I just moved from our 3,000 sqft home we have raised our family in for 21 years in Chicago cross country 1,000 miles to Colorado. We were very anxious over how it would all go, but from the first call from our National Van Lines driver, Damon Clark, we were put at ease. His positivity, enthusiasm and confidence was exactly what we needed. This guy is AMAZING! He loves his job, treats his crews with respect and puts 110% effort into every detail. His motto is "no stress" and he means it! He had hardworking cheerful crews in both Chicago and Colorado and to be honest the actual moving out and moving in days were the easiest days of our entire moving experience. Damon and his crews handled our belongings with respect and care and we had no damage. These guys were having fun moving us! We were no easy job because our new home is on the side of a mountain and Damon needed to arrange to use a smaller truck once at our town and load the shuttle truck three times to get our belongings up the mountain. He was undaunted and he and his crew acted as if it was a walk in the park! I can't believe I'm saying this, but we had fun during our move - all due to Damon and his crews. If you're looking for a mover, make sure you contact National Van Lines and request Damon Clark!!

Move size: 4 Bedroom Home Service cost: $10500