MoveSafe Relocation

Worst moving experience of my life. ZERO STARS. DO NOT USE MOVE SAFE RELOCATION!!

-- The positive reviews on this site are FAKE!! They will remove their company page and change their company name when too many complaints are online.

-- They are not movers! They are BROKERS that arranges the transportation of a customers’ personal household possessions. Brokers do not have vehicles and do not assume responsibility nor take possession of the household goods. They do not take any accountability for the service!

-- Once they have your NON-REFUNDABLE money they do not care about you. You will not get your money back even when they break your things.

-- They will hold your things hostage and not unload it from the truck until they get paid in full.

-- It is a bait and switch scam. They charged me double the original quote and held my things hostage in the truck until I signed the "revised estimate".

-- I have video proof that they overcharged me $1,200 for 300 cubic ft moving truck I did not use. I called to get a refund and they called me a liar.

-- Three different agents promised me a delivery date 2 days after my pick-up, but it was 3 weeks late. They told me it is my fault and that the contract gives them up to 2 months to deliver.

- I called every day to get a delivery date and they no one knew where my stuff was located. They were rude and arrogant and awful.

- Once I realized they were con artists I asked if they were licensed to move across the nation. The agent immediately got angry, told me I can find their information on my contract, and then hung up on me.

-- Do not trust anything they tell you over the phone! They will lie to you and say whatever it takes for you to hang up the phone.

-- The sleazy sales person, Andrew, LIED ABOUT EVERYTHING when creating a quote and locked me into an nonrefundable deposit with lies and deceptive business practices.

-I asked about the negative online reviews and Andrew claimed it wasn't for their company, but instead it was for a company that used to own them and they are no longer associated with them. This was a lie.

-Andrew gave me his "direct phone number" in case of issues or questions, but it was not a real number. This was a lie.

- Andrew told me I didn't have to remove clothes from the dressers and I put ship blankets and soft items in garbage bags. These were more lies.

-Andrew promised that my stuff would be in one truck the entire time. This was another lie. Everything was loaded into two different trucks, then unloaded into a warehouse (they would not tell me where it was located), and then packed into another van to drive across country, and then unloaded into another van to transport everything to my storage unit. That is FOUR DIFFERENT transfers when Andrew said everything would stay in one truck. He lied again.

- Andrew said that it was MoveSafe company movers every step of the way. This is a lie. They do not move anything. They just call the movers and give them your address. Do not use MoveSafe Relocation!

--The team who unloaded everything into a storage unit was inexperienced and didn't understand that fragile boxes should not be on the bottom under large heavy boxes stacked 8 boxes high.

-- I am missing 5 boxes, the foot board to my queen bed, and they tried to deliver things to me that were not mine. Your things will go missing.

-They broke numerous dishes, my peloton screen, luggage wheels, and did not wrap my new desk and it is now demolished with scratches and dents. They will absolutely break and damage your possessions.

DO NOT USE MoveSafe Relocation!! It's a scam. They will steal your money, break your things, and you will regret it!!!

If you had a horrible experience as well, be sure to speak up and file complaints with the Better Business Bureau and the US Department of Transportation FMCSA. There have been 7 FMCSA complaints filed in the last 6 weeks against this company.

BBB:

https://www.bbb.org/file-a-complaint/0633-92032708/form

FMCSA file a complaint:

https://nccdb.fmcsa.dot.gov/nccdb/home.aspx

FMCSA - link to see previous complaints against the MoveSafe Relocation scam:

https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=a&id=29915140&id2=31588386&f=lan%3DEN%26search%3D5%26ads%3Da%26state%3DFL

Here are their numbers for the complaints:

USDOT No. 4021844 / MC No. 1517170

I cannot say this enough - MoveSafe Relocation is a SCAM

Move size: 2 Bedroom Home Service cost: $7000

We unfortunately obtained the services of this "company" to arrange our move from one state to another. They are brokers, so they don't actually move your items themselves, they sub-con it out. The contractor they hired was totally inept, showed up late at both locations, broke some of our items, was drinking on the job, strapped an expensive table to the OUTSIDE of the truck and left another truck load of things that we must now get on our own after paying thousands to these charlatans. They were ZERO help after they got our money and won't return calls.

It looks like they have only been in business sine June 2023. If you doubt me, look yourself. They seem to have no online presence anywhere other than their webpage. I had to create their listing on here. The overwhelming positive reviews on some moving sites seem to be fake.

Please look elsewhere and avoid the expensive nightmare we went through.

Move size: 4 Bedroom Home Service cost: $12000

I was sold a service that was not delivered and resulted in the worst moving experience.

I've moved across country 2x previously and used other moving companies that provided excellence service, cared for my home goods, and kept me in the loop on arrival.

After 90% of my goods were loaded on the truck I was slapped paperwork for ANOTHER moving company that had a D1 rating on the BBB. I was confused as to why I was signing paperwork for a company that I didn't have knowledge of to deliver my property. I refused to sign the paperwork and immediately called MoveSafe. The customer service lady argued with me that the other moving company was reputable, and that the BBB was a "pay to play" service and the ratings were not "real".

After being advised that if I didn't sign the paperwork, they would not be able to proceed with my move, I signed under duress.

Once my items arrived 10 boxes were smashed, plastic bins were cracked/broken and mangled. Needless to say, my belongings also didn't fare well. Additionally, the guys who delivered my property didn't have the bill of lading or box manifest so tracking what was being delivered vs. what was originally loaded on the first truck was sketchy at best.

I will say William, who called me to confirm my move, was an absolute joy to work with.

If Sonny, the slick sales guy gets you on the phone for a high-pressured sale, don't buy his narrative. I was told that my items would be on one truck and the movers who loaded would be unloading my property. This was a HUGE thing for me when making my decision on which company to go with.

Save yourself the headache of movers who don't care for your property and find another service.

Move size: 1 Bedroom Home Service cost: $4500

I should have known this was not going to be good when they didnt ask to see pictures of my items. I was moving some furniture from Cali to Maryland.

They set the pick up date on a Monday but then I was called and told it would be the following Tuesday. When Tuesday came around no one came. The office in Florida was closed so I talked to the after hours call center who could only reach out to people and would have someone call me back.After not hearing for an hour I would call again and the call center rep would try again. The time frame I was given was from 5-8 pacific, which ment it would be 8- 11 eastern.

At 1 am eastern and being told that they are on their way and someone would call me soon I told them to reschedule me for the following day. They said they would try. The next day the movers came, called me to let me know they were there and told me their truck had broken down. They could have called me since they clearly had my number to let me know they would not be coming they had truck problems.

Once the movers were there they only had 2 people. They said they needed more people to help move one large item.

I had been quoted 3000 but when the moving date came it jumped to over 6000 AND I didn't get everything I requested even though it was in the quote with out it costing thousands more even though I said that was in the quote. Its almost like the mover played up that he didn't speak english well that there was a miscommunication. even though I had the mover on the phone and the broker on the phone and we said it would max be 800 square feet for all the things i wanted. Then once the broker was off the mover said no it was 800 with out some of the stuff so when i called the broker back they said i could pay even more money. I was grateful they took zelle because had I had a money order or a cashiers check or anything that had to have been set up in advance I would not been able to pay for my stuff since they increased the cost.

This is when I started to first feel scammed.

When I set up the move date I told them I would not be there when the stuff was picked up but someone would be and I would want my stuff as soon as possible. I was told they would write it down. After 2 weeks of not hearing anything I called they said they would try to get in contact with the mover. I honestly think that I called so often they knew my number and would keep me on hold longer so they would not have to talk to me. They kept telling me the same thing they would put down that i want it the next day (as soon as possible) but after a week(ish) I would call back when I wouldent hear anything. It took OVER a month to get my stuff.

THEN when the movers came to my house despite knowing i had some heavy material I was told they can not lift it into my house. Even though it fits. Because the movers only sent 2 people they had problems. Had the movers had more people KNOWING i had a very heavy object it would have gone faster.

It was a very frustrating move and I do not feel as if Movesafe cared about me or my stuff once they had my money, even if just a fraction of it.

No one called to follow up to see if I was happy or not, probably because they knowI was not.

Move size: Partial Move Service cost: $6000

I am writing to express my extreme dissatisfaction with this moving services provided by this company and counterpart movewise and I request a full refund for the subpar experience I had. Not only was the customer service incredibly rude and unprofessional, but there were also several issues with the actual moving process that left me deeply disappointed.

First and foremost, I was shocked by the level of rudeness displayed by their customer service representatives. From the moment I initially contacted them to inquire about the location of my items that was picked up on 7.28.23 and scheduled to be delivered 8.2.23, I was met with a dismissive and condescending attitude from Barbara and Micheal. It seemed as though my questions and concerns were an inconvenience to them, and they made no effort to provide helpful or informative responses. This lack of professionalism continued throughout the entire process, leaving me feeling frustrated and disrespected as a customer.

Furthermore, I was appalled by the significant discrepancy between the price that was presented to me before the move and the amount I was charged on the day of the move. When I initially reached out to this company for a quote, I was provided with a detailed breakdown of costs that seemed reasonable and fair by representative Tyler who took an accurate inventory of all the items to be moved. However, upon pick up day, I was presented with a quote by the movers that was significantly higher than what had been previously discussed. When I spoke to customer service they refused to refund my deposit and advised me that the movers was only quoting worst case scenario and my cost would be adjusted based on the actual items once loaded into the truck. This never happened I was charged over $1000 dollars more than originally quoted. Once the move was complete there was no evident reason did the overcharge as my items barely filled the section on the truck that the claimed. I have witnesses as well as the storage unit representatives who can confirm and agree I was overcharged. This unexpected increase in price felt like a blatant attempt to take advantage of me as a customer, and it left me feeling deceived and cheated.

In addition to the issues with customer service and overcharging, there were also numerous problems during the actual moving process itself. The movers never arrived on 1st delivery date which Movesafe and movewise verbally confirmed it would. When I reached out to the company to address these issues, I was met with rudeness straight away and evasive responses. The representative claimed they did not know where my items were and offered no assistance or resolution. She states she would have a manager reach me and then hung up the phone. Despite multiple attempts to contact the manager and follow up on the matter, I never received a call back, and my emails went unanswered.

Now a week later, and several attempts to reach this company for just an update on my belongings. I felt my belongings were stolen or lost. I called my back to get involved as I have paid almost 3k for their services. Eventually after my bank started their investigation, the movers conveniently reached out a day after to deliver my belongings. Unfortunately, several of my belongings arrived damaged or broken, while others were completely missing.

Overall, my experience with this moving services has been nothing short of a nightmare. The combination of poor and rude customer service, overcharging, late arrival, and damaged/missing items has left me deeply unsatisfied. I expect a full refund for the subpar service I received and hope that you take this feedback seriously to improve your company's practices in the future.

I look forward to hearing from you promptly regarding the resolution of this matter.

Move size: 2 Bedroom Home Service cost: $3660