Movers Van Lines

I went through a broker (amazing staff) and Mover's Van Lines came in and packed and moved my stuff. The movers were very polite, yet they did not mark what was in each box. They are overworked and underpaid, which explains a lot! The movers assured me I was under my sq ft on the truck the day of pick up, but Ben told me I went over. I was told to pay more. Rubbish! The guys who delivered my stuff put the boxes wherever and the boxes were smashes and they put my furniture together incorrectly so I HAVE to take everything apart and put it back together. My home was built in 1914 and they had total disregard for the beauty of this place. I told them repeatedly no dollies on the stairs. I had no furniture, e.g. washer/dryer, sofa, loveseat, etc. to move, yet I was charged $6,275 from TN to NC for 744 sq ft. How is that possible when the movers in TN told me I was under? The movers said my stuff would remain on the same truck but I have a feeling I was re-quoted based on moving from one truck to another and horrible truck packaging. I DO NOT recommend them. I went through a broker and if the broker says they use this company, find another moving company fast. Ben will overcharge you however he can.

Move size: 3 Bedroom Home Service cost: $6275

I have moved 12 times with all major companies. I had never had a Serious problem In all those moves or any loss or major claim. I got four bids an thought after reviews an talking that I had chosen an experienced mover. Wrong! The movers showed up mid day on moving day with two trucks an crew. Scheduler immediately call when they started an told one truck an crew to leave for another state. Then he told the crew to load all the heavy furniture an take to a storage unit in Nashville by 4 pm. The three guys remaining had to hurry an didn’t pack a lot just moved things to get major furniture. They unloaded the truck at storage unit that was not a part of the plan, it was all suppose to go to Atlanta. They returned next day mid day. They were nice but tired an they didn’t have the proper packing material or experience. China,
LAmps, shades what ever were thrown in boxes. They ran out of material several times an boss would only let them buy boxes. I gave them bubble rap an wardrobe boxes I had.on third day second truck showed up an they rushed but finally finished.Truck were jammed full an we’re rental trucks instead of an 18 wheel moving van. Furniture was stored supposedly in Atlanta. When delivery was scheduled they didn’t show up until late evening so unloading was delayed. Three people started unloading. It was obvious to me an the helpers that many boxes were crushed an damaged , two tv screens broken, pictures broken an furniture scratched. Another truck showed up later an helped unload for a while the. Took the empty truck back.I tried contacting the company to complain an report that several items were missing. I didn’t get a response. I finally got an office person an she sent me a form which I filled out. She email back the claim was to big for her to process an not filled out correctly. I was referred to a web site which is slow an hard to fill out. My advise is never use this company. The DOT should investigate this company an stop this incompetence.

Move size: 4+ Bedroom Home Service cost: $13000

From the beginning, we could not get any communication on the moving process. Susan (secretary) and Jeremy (owner) either ignored our calls or verbally threatened us several times. Our items were split up into two shipments and put in a warehouse in between without any communication to us. When the first shipment arrived, they demanded $1500 cash or else they would charge us waiting times for not having it available that moment. We were given no receipt for that cash payment. Second shipment arrived five days later with our 75 inch tv broken and a family heirloom painting ripped (not to mention multiple glass items broken). Every day we called and were either ignored or received hostile responses. DO NOT USE THIS COMPANY FOR YOUR MOVE!

Move size: 4 Bedroom Home Service cost: $13500

Worst moving company beware of them and never book your move with them. they will give you a lowest possible price on the quote just to earn your business. once booked they don't care about customer and they end up charging more and more. I am not happy with the service. Movers were very rude.

* As per the original estimate (as per inventory details provided) it was measured 500 cuft. even-tough there are items which were not picked up as per the movers my actual measurement was 600 cuft. So basically there was a overage of 100 cuft which I don't trust because I had originally included washer and dryer and other stuff which I did not brings. Also my furniture are not very big. they are small sized furniture. So I don't trust even after removing items from original inventory how can there be an overage.

* At the time of booking I was told that I can cover my mattresses into any inexpensive plastic cover. Instead of covering with plastic cover we covered our mattresses with a old fitted sheet. They refused to take it without it being boxed and told me they can box it with a fee. I agreed to pay for the cost of putting it into a box but ultimately they did not box it but covered with the move in blanket and charged me $140. At time of the delivery the delivery man charged me $75 extra for the long carry even though I am on first floor and I am not very far from the parking. He refuse to deliver until I paid him $75 extra. I had no option but to pay at that time. Also I sent multiple emails to claim missing/damaged item but they don't respond to the emails.

Move size: 2 Bedroom Home Service cost: $2500

I would give this company a negative number if I could. We moved from North Carolina to Texas. The estimate provided was inaccurate, low of course. The drivers were late and could not be contacted by the Dispatcher. This was our 3rd long distance move. We stored our household items with the Mover for several months. Setting up the return of our household goods was a nightmare. Office was closed for an entire week for a holiday in September without any information or message on their phone system. When we finally received our household items, there was damage on multiple pieces of furniture. furniture missing, and 41 missing boxes. One of the most outragious issues here is the fact we notified the mover we had received someone elses property, and over a year later, we still have the property. the Mover has never made an effort to return the item to its rightful owner, with a BLUESTICKER and our stickers were WHITE and YELLOW.

Their offer of $70.00 was an insult. We lost family photos and many valuable items. I am sure our missing boxes are in someone's garage. If you like your belongings, and would like to have your belongings delivered to your new residence, do not use this Mover.

Move size: 4 Bedroom Home Service cost: $12000

Pricing Van Lines provided an exceptional service, quotes were received promptly and the booking and confirmation process was done very easily by e-mail. They professionally finished the packing on the previous day and next morning the van and moving crews arrived on time and were extremely helpful. Their estimate of the work and time required were very accurate and the crews were quite happy to work as long as it took to get the whole job done. They also dismantled and loaded the larger items that could not be moved in one piece. I appreciate their service and it ended up with a smile.

Move size: 3 Bedroom Home Service cost: $4300