Monti Moving & Storage

Do NOT use this company! When you call them for a quote, they all sound very professional and nice until you sign the contract and your move begins. They damaged and lost part of my furniture. They stuffed the truck so much that when they delivered the furniture, the door would not closed. They used my mattress to cover the opened truck. When they unloaded the mattress, the crate that I paid for all my glass and delicate things was clearly loaded upside down. (pictures below) I purchased additional insurance and have sent them letter and phone calls and emails. No one has responded. I have called and been promised a call back and weeks go by without a call back. When I call again, they ask me to email them AGAIN! This is my 4th email with pictures and names of the different people that I have spoken to.

Move size: 3 Bedroom Home Service cost: $4800

It wasn't enough all the time the Monti Moving and Storage company took for the delivery of our house hold and goods, after what they told us that it only would be taking around 4 weeks for delivery.  Eventually 4 weeks become 70 days; totally unacceptable, don't you think?.  The move was form Bayamon, PR to Florida; finally to kissimmee, FL.  The reality is that we had paid not only for the moving, but also the salesman, woman in this case, sold to us an insurance where we were insuring $1000.0 as a Lump sum for what ever loss may happen for the merchandise, Households in this case.  Thanks to GOD the mayority were boxes and a couple of appliances.  They have stolen or lost two of our boxes with important files with many documents and some small appliance and expensive dishes.  But also they damages the only twin toy bed that we decided to bring with us to Florida, US.  But it doesn't end there.  We write to them, in time, in fact twice.  Even with the insurance, and knowing that they went wrong by lossing the boxes and damaging our son's bed, they didn't wanted to pay for anything even that we paid and insurence of $1000.0 in a lump sum.  We called and write to the department of agriculture and eventually to the Federal Agency that has juridiction on this, the Federal Motor Carrier Safety Adminstration and submit a claim.  And also we insisted in writing twice to the company, but no result have been reached at this time.  They only wrote to us saying that they only are going to pay $0.60 per lb of what went missing. In conclusion the service was awful, less than one star, the communication was cero (0), and the promptness cero (0) too. I don't recomend even if they are the only mover on earth.

Service cost: $1195

Worst moving company ever!! I moved to Dallas in August and I am just receiving my stuff. When I called after 3 weeks. I couldn't get a hold of them and nobody responded to my email. I finally got in touch with someone and they told me they tried to call and send me email but that I never answered, which I can verify they never did. My stuff was still in Florida in storage..when I called their Florida office they said the same thing and that they were charging me $675 for the remaining balance when I was told the remaining balance was $575. They were rude over the phone and just overall unprofessional. Would not recommend them.

Service cost: $1075

I don't like to review company service but I have to do this one. My nightmare began the day we went and used this company. We sent our car on July 30 to Puerto Rico car was inspected by a company employee.Car arrived to P.R sometime in September when I was told that it would be in Puerto Rico by the end of August.When I picked the car up I noticed car was full of dents and now they are going to pay only 300 when I was quoted $1800 I told them that $300 would not be enough to fix the smallest dent and was told that $300 would be the best they could do. Please don't use this company if you care about your items.

Move size: Partial Move Service cost: $1500