Monster Movers Massachusetts

I hired this company to move me out of a house and I to an apartment. When the movers arrived I knew there would be a problem. I was sent 2 young men how was not ready to work. They took 4 hours to load not even half the house into the truck. They did not disassemble anything as was started in my intake. They then proceeded to the new place while I went to get more money that I did not have because they were taking their sweet time. As I drive to the new location I spotted them parked up by a liquor store, when I called they said they were just getting a drink. I took them 25 minutes to arrive to a place that was just 5 minutes away. Not only was there still furniture along with other belongs at the old house they left my furniture outside at the new place. I had paid them not know that what they had loaded in 4 hours which was not much was scattered all over out side. My living room, 1 bedroom, washer, dryer, etc..left outside. $764 I a single mom of 2 already devastated by the move because the owner of the home also took my money and never paid the mortgage was now also being disadvantaged by MONSTER MOVERS OUT IF BOYLSTON, MA. Please help me stop companies like this from doing this to others. Thanks to the help of my boss who rented me a Uhaul and strangers who were later compensated my furniture finally made it to the apartment. I will be taking legal action but just want to warn others. This was very unprofessional and the manager there felt that it was acceptable. No one should be paying this kind of money for bad service.

Move size: 3 Bedroom Home Service cost: $764

I would recommend Monster Movers to my own parents.  That's how great they were with a $3,100 one bedroom apartment move across the country.  Our stuff traveled more than 2,700 miles and not one item was broken, severely damaged, or lost.  Amazing!
My Monster Movers experience first began with a phone call with Charles.  I had some basic questions and he was friendly and helpful.  A few days later, Ilan D. came to our apartment with his laptop handy and made a quick assessment/inventory list of our belongings.  The guy from a company that contracts with North American was a bit annoying and pushy, so we are glad we went with Monster Movers instead.  Ilan immediately emailed us a flat rate/not-to-exceed estimate which we accepted and signed a few days later.
Delivery was fine.  It was three young muscle guys who worked fast.  I feel like the delivery guys had an easier time because they don't have to be as careful putting together the furniture as the guys who take it apart.  The guys who take it apart upon pick up have to spend a lot of time wrapping the furniture pieces and not lose little screws and bolts.
Our total move cost was approximately $3,100.  It was approximately $400 over the original estimate because we used a few extra weeks of storage. 
Tips for moving:
Have several companies do an in-house estimate.
Finish your packing before the movers arrive.  They told me that we would be surprised by how many people aren't finished packing their stuff when they arrive to take it away.  It took me much longer than I thought.
If you're doing a self pack like we did, make your own labeling system and keep a list of all the boxes and their contents handy upon pick up and delivery.  Check off boxes/furniture items as they arrive at your new place.  That way when the delivery guys are done, you can say, "Thanks, we have all our stuff" fairly quickly.
Have cold water bottles, gatorade, packaged snacks, etc. ready for the movers.  It doesn't cost much and they usually appreciate the gesture.

Service cost: $3100

This was the worst move of my life, a nightmare.

a) Bait and switch -- quoted a flat rate price, the final payment due only AFTER delivery and my satisfaction. My items were held hostage with owner of Monster Movers saying he'd confiscate all my items unless I paid extra fees

b) Thousands of dollars in damage

c) Movers threatened me, chased me trying to take my phone to delete photos of damaged items I took for claim

c) One mover exposed himself to me

d) They stacked up boxes and trapped me in bedroom then left for lunch, leaving door open - without telling me. I called owner and said I need to use bathroom and movers must come back and clear the path for me. He refused. I had no choice but to push items out of the way and in so doing tore / pulled ligaments in back. Still in treatment for this one year later

e) Submitted a claim with their insurance company (I had a COI with 1,000,000 limit). They responded that they bear no responsibility for ANY of the issues.

THE COMPANY SHOULD NOT BE IN BUSINESS.

Move size: 1 Bedroom Home Service cost: $3000

I hired MM In 2004 for a local move. I was pressured to buy damage insurance, which I did. Two items were damaged. I submitted for reimbursement and was ignored. After 2 years of phone calls, registered letters, help from the state attorney general and Better Business Bureau, I took the company to small claims court in 2006 and won the case. To day, with further negotiations from the BBB, I still have not been paid the judgment.

Other clearly have had similar experiences. Stay away from this company.

Service cost: $3000

I had a terrible experience with this company. It started when they came late and then started to complain that we have too many things, not the way their boss estimated. Well, even if it was true I don't think they were supposed to comment about that, after all, we were moving from a big house where 5 people lived for 6 years. The estimate was for 10 hours moving from MA to NY. And the agreement was that even if they will not be done in time they will not charge more than 10%. Well, instead of 10 hours it took two days, I had to pay for the movers' stay over night. As a result I had to pay 60% more than initial estimate. Also I had to help them to unload the truck to move things along. Otherwise it would take three more hours to unload. There were many arguments and their boss was very rude. And after all, they said they would not accept my credit card and I had to go to the bank and withdraw cash, and they were keeping the piano as a collateral..I moved many times in my life but this was the most stressful experience ever. I would never recommend this company to anyone. Please stay away from Monster Movers of Worcester.

Service cost: $3100

I booked Monster Movers for a move for my mother from her house in Newton MA to an assisted living facility in Lexington MA. My mother moved in her house in Newton 25 years ago and was really nervous to move.  The crew that came in was extremely sesitive to her condition and treated her with kid gloves. The crew even brought a piano to my house in Bedford for free which was a huge bonus.   They protected the floors with a wrap so they wouldn't get scratched and padded and wrapped all of the furniture.  The trucks were brand new, clean and safe.  One thing that really set these movers apart was their safety techniques.  They have a plan and a system for everything that happened.  They even had little safety vests to back up the truck.  We tipped the crew $50 each because they were so good.  .

Service cost: $758

This is not a reputable company!  First, they were 2 hours late.  They didn't have a big enough truck for our furniture and they had no equipment, except blankets and a dolly.  They didn't even have straps for the furniture - they used packing tape, which they charged us for!  They called for a second truck, which they charged us for! It was a same day move, as we stayed in town.  Every piece of my furniture is damaged in some way.  There are scratches, gouches, and paint transfers on them.  The keyboard door on my desk is broken off.  They claimed they couldn't compensate us since it wasn't  'real wood'. Upon unpacking I found a box of dishes which had broken items.  Not just broken in half, but smashed.  I couldn't even seperate the pieces from the packing material.  It had been clearly dropped, although marked FRAGILE. On top of all this, they charged our credit card $200 more than what we agreed upon when they left.  We did get it back, though it took some time. My husband loaned them his dolly and a few days later he couldn't find it.  Lo and behold it was at the company, who also had my table leaf, but never called to let us know.  We have moved several times and have never experienced such poor service!  We paid $350 over the quote, received damaged furniture, and broken dishes. I do not recommend this company.    .

Service cost: $1340

We contracted with Monster Movers of Worcester, Massachusetts to help our son move about ten medium-size boxes from the college mail-room to his dorm. They promised to supply two movers and a small truck on August 26, 2013. They had my phone numbers as well as my son’s cell phone number. A few days before the move I called them to re-confirm, and I was told they would call my son at 1pm on August 26, 2013 and that he could pay them with an out-of-town check for their minimum charge of two-hours of work. He took the check and enough extra cash for tips. They failed to show up or call him or us. We both left multiple messages and as of today, September 9, 2013, we are still waiting for a return call. Fortunately, my son worked out something else to get his boxes moved. But, he could have been stuck.

Service cost: $150

First off - check your moving company carefully these days. I hired a mover with a "Fake" location in Boston that did not show up. I called Monster Movers last minute and they pulled through for me. They were affordable - didn't rip me off for a last minute move and the crew that moved me was great. The price was less than $1200 for a pick up outside of Boston ( Hingham) a hold-over and the offload the next day. They also gave a coupon code EDU4U for 5% off for anyone who is an educator. I told them I didn't teach but I coached soccer and they still gave me the discount!

Service cost: $1200