Miami Movers For Less

I contracted "Move for Less" for my move from Miami, Florida to New York City this December/January. I was given an initial quote of $700 for the service. At the time I was extremely specific on where the items would be delivered (UWS  NY, NY) and the make-up of the building (3rd floor walk up in a converted town home). I wanted to make sure that I wouldn't be dramatically uncharged on the back end, or more specifically, once they had my stuff. The salesperson, Mario Martinez, assured me that the quote was accurate. I even went as far as to tell him that I felt we need to add another $75 for another flight of steps, because the quote didn't have an ample coverage for that (bringing the total to $775).   My items were picked up from my apartment in Miami, Florida on Monday December 17th. Right from the start there was a minor issue, which had it been the only problem, would have been easy to over look. The pickup was scheduled for 8am and the movers did not arrive until 10am. The real issues started once it came time to deliver my stuff. Because of Christmas and New Years delivery, both sides agreed to hold off deliver until January 3, 2013. On January 2nd, I called for an update to determine whether or not it would be delivered the following day. I spoke to the dispatcher, Murat Gusalov, who informed me that not only was my stuff still in Florida, but in order for it to be delivered I would need to pay a $250 shuttle charge since it was now on an 18 wheeler. (Please keep in mind that when it was picked up, the movers placed all of my items in a box truck.) In addition I would have to pay an additional $150 in stair fee’s. In short he said that I would not have my stuff delivered unless I paid an additional $500, a 65% increase on the initial quote. Over the course of January 2nd, I spoke and argued with Murat about 8 times. I went as far as to call the NY DOT, head of truck services, who informed me that no 18 wheelers were allowed on the island of Manhattan without proper documentation and any licensed moving company should know that. Only after personally connecting Murat with the correct office at NY DOT, did he very begrudgingly agree to deliver my things on Saturday January 5th  (2 Days late), without the $250 shuttle fee. He gave me a time slot of 9am-12pm. On Saturday the movers again arrived late at 1230pm, which would have been acceptable had I not already been so turned off by the service up to that point. Upon arrival the delivery guy told me I would need to pay the $250 shuttle fee. I promptly and firmly explained that was out of the question. He then stepped inside the building and explained I would have to pay a minimum of $150 extra in “stair fees” since my building had (1) a stoop outside 6 stairs, and the three indoor flights of stairs had turns on them, and the quote only accounted for straight runs of 8 steps. He refused to take my stuff off the truck until I produced another $150. To summarize I was forced to pay him the money in order to get my worldly belongings back to me. To top things off the moving company sent two small men, knowing full well that they needed to carry a couch, boxes and several other pieces of wooden furniture up several flights of stairs. At the end of the day I was forced to pay the additional $150 and help the two movers carry the couch up the stairs. The final straw was the destruction of a piece of furniture. Upon unwrapping the wooden media consol I sent , I discovered that 3 of the 6 drawers had been broken or ripped off. I promptly emailed and called both Murat and Mario, neither has responded. .

Service cost: $955

My roommate and I contacted Move for Less after finding a few companies on Google; the owner, Rey De Silva, called back and quoted $75 per hour for 3 men plus a flat fee of $37 for gas. He said anything over 3 hours would be charged at a half hour rate of $37.50 and sent this quote by e-mail including the date of the move. When asked why the company didn't charge a deposit, Rey De Silva said that it is hard to find business and they don't charge deposits so that people will choose their company. Good enough. The day before the move, we called the company to confirm and were asked if the move was on the 31st or the 30th. After sorting this out, Rey said that the new total was going to be $400. Why, when we were quoted $262? Because we had "changed the date" according to him and he could "not honor the quote". The manager claims to have sent follow up emails (nothing received) which adjusted the quote - doesn't really make sense since he didn't know about the supposed date change until the day we spoke, no? Don't use this company; you're in for a lot of broken expectations and having to reserve a last minute UHAUL and do everything yourself. I intend to post this negative review everywhere I find. You have been warned.

Service cost: $400

I needed to move my daughter from the Miami area to Pennsylvania and was contacted by Frank Martino of "Move For Less". The estimated cost was very reasonable and he seemed to be professional so I signed an agreement for them to perform the move. What a mistake. I flew to Miami to assist my daughter and two days before the move confirmed with Frank that everthing was a go. The movers were scheduled to show up on Saturday at 9:00 am but they never showed up. I checked emails to discover that Frank had sent me an email at 6:00 pm the day before the move. In this email he stated the company had no trucks going to PA and would not be able to help me. He didn't even have the guts to call me about this. This left me stranded in Florida and scrambling to find an alternative over a holiday weekend. One more caution. This guy initially represented a company called "Pro Movers" but it changed to "Move For Less" at some point after my initial contact. This was a huge red flag that I missed. Regardless of the company name, if you're dealing with an individual named Frank Martino, pick someone else.    .

Service cost: $980

Movers caused damage to building and property April 24, Miami, Florida Arrived with truck too small; demanded more than agreed upon price on moving day; either their hand, feet and/or equipment had a greasy oil which was left on walls, floors, furniture and carpet. April 25, 2016 Jacksonville, Fl. - Crew was told not to park on the lawn; they ignored and parked right up to front door. - The men were disrespectful, did not follow directions and threatened not to move things up the stairs. - The men slid furniture across the hardwood floors. - When told they could not park on the lawn as the rental agreement specifically did not allow this; they parked there anyway. - - When told not to rest the elliptical machine on the wood stairway banister, they replied, "We move our way, not your way." The banister is now damaged, chipped and scratched, and so loose is cannot able bear weight. - Grease and scratches on the mid landing and grease in entry hall hardwood floors. - Numerous scratches & dents on hardwood floors, door frames and banister. - Corner of dresser is banged up. - Fragile box with arrow up set down sideways and upside-down. - Fragile boxes on the bottom of piles. - Scratch running across hardwood, middle of dining area. - Plastic container broken. - Filth and oily grease left on gravity chair side table, items and spots through house. - Christmas, clearly labeled, ornaments were broken. - Hardwood at foot of bed gouged by sliding bed across.

Service cost: $2000