Mega Van Lines

SCAM! Bait and switch scam operation! I hired Mega Van Lines to move me from WV to TN and the move was planned for 6/11 with an arrival of 6/13-6/14. Mega Van Lines gave me a binding estimate of ~$3,600. Under the terms and conditions of the contract, the total cost of my move would not exceed this final binding price. They outsourced my move to PackRite, which I did not find out until the day of my move. The guys arrived 4.5 hours late on 6/11 in a white truck with graffiti on it. They loaded our items and instantly the price doubled! They said the company underestimated the cubic feet of our items, which was an absolute LIE. I had to move immediately so I was left without any alternative at the time. I stressed the importance of my items arriving on 6/13 because I would be starting my new job. The men assured me a delivery date of 6/13 and even wrote "Delivery guaranteed" with the date on my contract. I wrote the company a personal check for $2,000 which they accepted. The driver immediately took a photo of it and sent it to the manager of PackRite named Jen.

The following day, I text the manager of PackRite, Jen, who responded by saying my delivery was now on 6/15-6/16. I called her and she constantly spoke over me during my attempt to discuss the change in dates. I informed her about the delivery guarantee written on my contract and she asked me to send it to her. I sent her a photo of the receipt and she called me back SCREAMING at me and accused me of writing what her driver had in fact written. She followed by saying, "Your SHIT is going into storage and you're never going to see it again" and hung up. I attempted to call back numerous times, but she denied my calls. Eventually I got through to another person and upon attempting to discuss the delivery he said, "F**K YOU. You'll get your shit when your check clears" and hung up. I then called Mega Van Lines and spoke with Eddie, who said he would call to find out what was going on and he promised to call me back, but never did.

For the next 2 days, I called Mega Van Lines and spoke with Eddie on multiple occasions and each time he promised to "get to the bottom of it", but never once returned a phone call. I called and spoke with PackRite who informed me that my items would be delivered by different people and had to be loaded on to another truck first. They provided me with the phone number for my driver named "Pepe", but when I called, he had no idea about my delivery and said he would call me back, but never did. I was given a total of 3 different driver's phone numbers with the same exact result of no information regarding my move. Multiple additional attempts to get answers about my delivery date, location of my items, and driver information was met with no response from Mega Van Lines, Jen, or PackRite.

On 6/15, I called and was informed my delivery would now arrive 6/17-6/18. At this point, I had my attorney reach out to Jen from PackRite and Eddie from MVL. It was requested that Jen be removed as the contact for the remainder of my move and also that my attorney receive daily updates from Eddie regarding the status of my delivery. Neither PackRite nor Mega Van Lines complied with these agreed upon requests. Finally, on 6/19, I received a phone call from Pepe that my items would arrive by 6 pm. They arrived at 9:41 pm, which was almost 4 hours late and told me my money orders were no good and that my original check was not cashed and I needed to pay them that balance in CASH before they would unload the truck. I called the police at this point and they did their best to resolve this hostage situation of my items. I ended up having to go to an ATM to get cash out to finish paying these jokers and they finally agreed to accept my money orders as long as I also gave them the "customer receipt" portion as well, which is illegal. They finished unloading our stuff around 2 AM and did not assemble anything like it states they would do in the contract. Our furniture was damaged and many of our boxes smashed. This company needs to be put out of business!

Move size: 2 Bedroom Home Service cost: $6496

I was worried at first when I called because I was giving such short notice on a move. However I was assured that I was going to be taken care of - and they did not disappoint. The price was GREAT.. the staff who took my move over the phone was a joy to speak with.. I am shocked to say nothing went wrong ! Even when I called back to change some details the phone agent was very friendly. The best part about all of this is that everything I brought with me was cared for as everything arrived intact ! Thank you Mega Van Lines ..

Move size: 1 Bedroom Home Service cost: $854

I hardly ever write reviews, but I think that the long distance moving field, and choosing a company can be a very confusing thing to have to do. Initially, I contacted 4 moving companies who were extremely sales-y, pushy and rushing me to book. I was extremely turned off. Then I found Mega and was ecstatic because they made the process so easy. From my first call with them to booking I was please with not only the patience of the representative, but the finance department as well. After my reservation with Mega Van Lines I was well informed, confident, and at ease about this last minute cross country move I was making. I expected SOME type of hidden fee but there were NONE! Emphasis on no hidden charges upon delivery. My furniture arrived earlier then my scheduled delivery date and my furniture was in perfect condition. There is nothing scarier then putting all of your life's belongings in someone else's hands, but I was OVERLY ecstatic by the mover professionalism, and job overall. Mega Van lines is now my families go to moving company. I highly recommend.

Move size: 2 Bedroom Home Service cost: $3986

2 weeks ago I had to look for a moving company since I had too much stuff to load and travel with myself. I spent an entire day talking to the "big names" and I felt I could do better. So the next day I contacted Mega Van Lines, and im mad at myself for not doing it sooner. The representative I spoke with was so pleasant to speak with, and the "big names" I spoke with had a price so much more money. I thought it being so much less inexpensive that I was going to trade quality for value, but was I wrong. all of my belongings with packed with care, and everything arrived to my new home the same way it left, NOT BROKEN! If you are looking for a company to take care of your move, look no further.

Move size: 3 Bedroom Home Service cost: $3264

Had to take the time to write a review because moving has always been a terrible experience for me. Look no further people, seriously. Mega Van Lines got my house moved in 48 hours. I could not believe the punctuality, professionalism, and up front honesty I got from each person I spoke with. Moving doesn’t have to be a hassle for my family or my friends. I’ve recommended them once in the past month and our military friends (we move a lot) had the same experience.

We have added these guys to our list of who we send Holiday cards to every year, we’re grateful!

Move size: 3 Bedroom Home Service cost: $4250

I’m a single mom who moved from Long Island to Florida.

I put my information in online and I was initially annoyed because I got a million calls. Finally I spoke to someone at Mega Van Lines.

They got me a really great deal, but also warned me this is not the industry in which you want to go with the cheapest price.

They were honest with me about delivery windows, my delivery took about 4 days from NY to FL. They estimated anywhere from 2-7 for my load and route in particular.

I heard all sorts of stories especially from their competition regarding price gouging and that my price would go up the day of pick up- so I was almost nervously anticipating it. This did not happen. The only thing I was charged extra for was a TV box which Mega’s quality assurance warned me would happen if I didn’t have my own- I had just never had a chance to run out and get my own which they did warn me would be cheaper if I did. So that was the only upcharge. Oh and they gave me a four hour window arrival time they said they would arrive between 8-12 and they arrived at 9:30 and called 30 minutes ahead of time so really not bad. I would definitely recommend them again.

Move size: 2 Bedroom Home Service cost: $2500