Average service price

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€ 1619
Local move average
9% more than market avg.
€ 2238
Long Distance move average
16% less than market avg.
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Review summary

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47 reviews

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Paul Winter
Mar 30, 2023

This review is auto translated from German. See original

Damage is concealed and denied

The employees work quickly, but sloppily: they don't pack properly, get caught on walls and corners, etc. Result: many scratches, including deep ones, in the furniture and scrapes on the walls. Items are placed in such a way that damage is not visible. Employees complain when they are supposed to carry goods (as stated) to the attic or to the basement. New boxes are charged, but used boxes are used. Claims settlement extremely tedious, very unfriendly on the phone, contradictory statements. Conclusion: never again.

Move size: 1 Bedroom Home Service cost: €3000

Matthias
Feb 23, 2020
Long-distance move from Salzburg, Salzburg to Salzburg, Salzburg

This review is auto translated from German. See original

Move? Well Loogo!

Very well organized and the guys seem to have all fallen into the potion. A household of four from A to B in one day, hats off!
We can only recommend them, are worth every penny.

Service cost: €3400

Thumbnail photo by Matthias  of Loogo Umzug
Official company response

This review is auto translated from German. See original

Hello Mr. Matthias, we think your rating is great, thank you

for this. Have a nice start in your new home.

You took a nice picture! )



Regards.

H Schmidt
Jul 18, 2019

This review is auto translated from German. See original

Thanks never again.

After an inventory was made by the sales representative who was at home (self-calculated approx. 130 cubic meters), the date for the move was on approx. April 27th. done.
At the beginning of April, the Loogo company called that on April 27th due to capacity reasons, although our move was already scheduled. We are then on April 8th. but agreed that it can be tight for us as a family with two school-age children. Exactly at eight o'clock the Loogo company was at the door. I informed the gentlemen that about 10 cubic meters less can be transported. At about 2 p.m. it suddenly said that there was no more space on the car despite the 10 cubic meters less. The journey was then started, almost in silence. There were about 10 cubic meters left, which we could then store in the garage thanks to the help of the old landlord. The remaining items were then picked up about 3-4 weeks later and temporarily stored in Munich and then delivered to us at our new residence in Bad Harzburg about another 8 weeks later. The unloading of the removal goods was done in a very sloppy way by backing up with drove the 7.5 ton truck to the house and threw the boxes upwards.
The Genazen moving goods included a new 75 inch television set in its original packaging, valued at € 2500.00. he did not survive this move as well as a rotary clothes dryer valued at 150.00 €. The insurance damage was only reported to the insurance company four weeks after the damage. This refuses penetratingly that the damage is paid. This has been going on since around the end of April 2019. The TV was opened under 5 witnesses who wanted to help with the construction (around 11.04). The damage and splinters were noticed right from the start of opening. It was stored as it was and Loogo was informed. When the remaining 10 cubic meters were delivered (about 3 months later) a man from Loogo looked at the TV again and destroyed all of the packaging. Now he had reported to his boss that the packaging was no longer original and the box was completely destroyed - which she also reported to the insurance company. For me this is a scam. A legal dispute will now follow. It should be noted that there are about 6 photos of the opening of the TV device. During the whole move, some things seemed strange to me. The move was paid for by my former landlord because he urgently needed the old apartment for his own use. When paying, it was 50% after loading and 50% BEFORE unloading. Only when the confirmed bank guarantee was transferred did the unloading begin.
CONCLUSION: NEVER AGAIN.

Service cost: €7300

Official company response

This review is auto translated from German. See original

Dear Mr. Schmidt,



Your damage was reported on time and immediately forwarded to the insurance company,

the insurance company rejected the damage because it was established that this damage had already occurred before the move.



(As you know, it was found that you had purchased a new television set, received it damaged from a parcel service, then you reported this damage to the supplier and the device was replaced with a new one.)



Months later it was the move and they both let us move TVs,

The already damaged TV was in a box and we didn't know that it was completely destroyed.



Since the insurance had checked everything correctly and completely, the truth was brought to light and neither the insurance nor we had to pay the costs.



You did not hire a lawyer because the facts and evidence were in writing.



It's a shame it had to work.



We wish you all the best.

Bergmeier
Sep 30, 2017

This review is auto translated from German. See original

A mistake.

More than 4 weeks ago we had the Loogo company move (Lower Saxony to Bavaria). My wardrobe broke.
After a series of unsatisfactory emails, we decided to publish the process.
I also asked to send me a copy of the invoice. But this should be corrected:
We did not get 3 employees as promised. It
2 employees came who had already been busy all day. We didn't use a single moving box (I already canceled this by phone on August 21, 2017).
The employees did not call us at any time as promised to give us arrival or other time information - we had to phone the company several times afterwards. Employees arrive after 6 p.m. on August 28, 2017 instead of in the afternoon. As a result, the apartment handover, with difficulties, could only be completed at 11 p.m. instead of 7 p.m.
To ask the same price of 2522 € (according to KV) is rather outrageous or at least requires an accurate settlement afterwards.
Obviously, the entire move was a mess for us. Due to the delay of the employees, which we were NOT informed independently, we have already moved more than 50% of the furnishings from the 3rd floor into the garage.
It really can't be true that you hire a moving company and have to tackle so much yourself, because otherwise the rest of the planning won't be feasible.
It is possible that objects can break. We cannot understand why they are not wrapped up due to lack of time and still not protected when asked to wrap them up personally (quote: "No problem, not necessary"). It was also not very professional and disgusting to transport upholstered furniture with sweat-soaked T-shirts.
The most annoying thing, however, is the processing of the compensation for the damaged cabinet parts, which we are now dealing with. The employee does not communicate with us in this regard and is more likely to give us an idea that the insurance company may pay for the damage
or not. To date, we have not received any written statements on this (not even after being requested to do so)
We are more than disappointed that we chose Loogo. Statements such as "leave the church in the village" are rather inappropriate and not relevant.
We would have liked to talk to the manager about it, but he does not appear by name.
We now expect the managing director to continue
Communication with us takes over, we make a detailed corrected
Receive an invoice and that the damaged cabinet parts will be replaced.
With all this trouble, we are now ready, legally
proceed. A personal meeting in the branch in
Altenmarkt was not possible. This branch is not manned.

Service cost: €2522

Official company response

This review is auto translated from German. See original

Dear Ms. Bergmeier,

It's a shame that you felt that way about the entire move.

All the furniture and objects in the apartment were still packed. This is our approach. We are very sorry that the guys sweated while working, but unfortunately it cannot be avoided.

Regarding the costs, you did not have to wait for our compensation, because after all the costs were covered by the office and as you yourself know, we only received the payment 2 months after we moved.



We wish you all the best.

Ffbb
Mar 20, 2020

This review is auto translated from German. See original

1 star is still too much !!

If there were 0 stars, I would hand them out. This moving company caused damage of almost € 2,000 to us. Wrong dowels and screws were used, so that after a few months the cabinets that had been hanging on the walls in the old apartment for 5 years fell off the walls. Happened when you use dowels that are 4 sizes smaller than the original and - here it comes - screws that are 2 sizes smaller than the dowels that you put in the wall. Statement from Loogo Umzüge, after they first wanted to send an appraiser and then changed their mind: it would not be their fault. The consequences at home: Broken cabinets, completely destroyed contents (including Rosenthal wine glasses), smashed music boxes, damage to the parquet. Since we did not have legal protection insurance at the time of the move, we will not sue. But I would like to recommend everyone to look for another company. We were looking for quality and reliability and were willing to pay more than other companies. We trusted the statements made in the run-up to the friendly acquisition. The performance and especially the communication afterwards was underground! Please don't fall for it!

Service cost: €1300

Official company response

This review is auto translated from German. See original

Dear customer,

We are sorry that you are not satisfied with the claim settlement

you have already received compensation and so have

agreed. If you have any questions, please contact us.



Sincerely,

Your Loogo team.

Biene Maja
Jun 03, 2020

This review is auto translated from German. See original

Outrageously cheeky and brazen liars !!

This company has shown its worst side .. as far as payment terms are concerned.
From blackmail to threats, the program is ... so that in the end we had to call the police for help !!

Fortunately, there was no damage to the furniture, otherwise you will be left with your own expense.
Something like that belongs to consumer protection.

Service cost: €2000

Official company response

This review is auto translated from German. See original

Dear Ms. BIENE MAJA,

Unfortunately, you were never recorded in our system and we also cannot remember having organized the move for "BIENE MAJA", it would have been an honor for us, but unfortunately you think that you are wrong, we offer moves and no honey.

! ) I'm sorry.

Less
May 31, 2018

This review is auto translated from German. See original

Unscrupulous not recommended.

The star goes to the ground crew, the packers were great. The organizational level is very dubious and wants to pass on additional costs to customers!
Fixed price was agreed for an estimated cubic meter. If the estimate is too low, a trailer will be kept and each additional m³ will cost € 27. The estimate turned out to be too low, the 18-ton truck contained around 55 m³, around 20 m³ of residual material should now have been loaded onto a trailer, as agreed - correct additional costs 20 x 27 € = 540 €. BUT a trailer was not available or the driver did not have a license for a trailer. Conclusion: It should have been driven several times (several hundred kilometers). Offer from the company: Additional costs of 1300 € instead of the bindingly guaranteed 540 €. Difference: € 760.
Reason given: As a customer, I would have guessed wrong. This is ridiculous and outrageous, because a company specialist (from Loogo) has examined everything carefully and, moreover, the problem is not the underestimation, but the unavailable but bindingly promised trailer. I would have accepted the € 540 without further ado, so it was agreed and there would now be a different rating.
My opinion: Whoever causes the damage (here 760 € unnecessary additional costs) has to bear it. The attempt to pass it on to the customer is unacceptable.

Service cost: €2710

Official company response

This review is auto translated from German. See original

Dear Mr. Less,

the determined m³ / or. Unfortunately, you did not agree to the load volume determined according to our sales force and did not want to book the vehicle size recommended by us.

Shortly before the move, you were contacted again about this, as we wanted to make sure that the organization should run smoothly. You rejected our proposal again.

It is a shame that the sale of your furniture and books did not work out as often and that you had to move them too. It is clear from your letter that you were talking about excess volume, but our hands are tied if you, the customer, want to change the estimate and only want to book a certain volume, for whatever reason.



We wish you all the best.

Sincerely yours.

Attila
Mar 25, 2020
Long-distance move from Salzburg, Salzburg to Salzburg, Salzburg

This review is auto translated from German. See original

90 km.

I can only tell good things and recommend the company to others.

We would have to postpone the dates, but the organization, the offer and the price were simply unbeatable. And as Matthias wrote in his review "the boys obviously all fell into the magic potion". The guys were, on time, clean, quick and professional.
Thanks again.

Service cost: €1500

Official company response

This review is auto translated from German. See original

Dear Mr. Attila,

Thank you for your rating, we are very proud of our boys, we are very happy that the planning and organization can be implemented perfectly, because they give everything for a perfect conclusion.



We wish you all the best and a happy new beginning.



Best regards.

Tanja
Dec 05, 2019

This review is auto translated from German. See original

Great move.

From the first contact to delivery and installation
the furniture at the new address is excellent. I would particularly like to mention the friendliness of the entire team, the fitters and also the support staff were very helpful. Therefore I can highly recommend the company Logo.

Service cost: €1500

Official company response

This review is auto translated from German. See original

Dear Ms. Tanja,

Thank you for your rating.



We wish you all the best and a happy new beginning.



Best regards.

Erich Fischer
Sep 02, 2020

This review is auto translated from German. See original

From NRW to Bavaria.

We came to Loogo by recommending our daughter. The booking via the internet and the advice given over the phone were very good. On the day of the move, punctuality was the order of the day, the team appeared shortly before 7:00 am and started immediately. Around 3 p.m. everything was loaded. The next day in Lechbruck am See everything went really well again, despite 30 ° and more. Loogo is definitely recommended for us!

Service cost: €4800

Not showing 11 filtered reviews.
Last updated on 2023-03-30.

These reviews are the subjective opinions of MyMovingReviews members and not of MyMovingReviews itself.

Company Info

Mnchen,Free State of Bavaria Map
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Their address is Trimburgstraße 2, Mnchen, 81249, but movers usually cover a much larger area.

Company Notes

Es hat sich bewährt, dass nur das eigene ausgebildete Personal der Schlüssel für erfolgreiche und reibungslose Umzüge und damit auch für zufriedene Kunden ist und wir somit keine Zusammenarbeit mit Subunternehmen oder Vermittlern schließen möchten.

Ein reibungsloser Umzug ist nur dann gegeben, wenn der direkte Kontakt steht, nur so kann der Umzug wunschgemäß und persönlich durchgeführt werden und Fehlinformationen somit ausgeschlossen werden.

Deshalb alles aus einer Hand 100% durch LOOGO

Is Loogo Umzug a registered company?

Companies that operate in Germany like Loogo Umzug have to be registered with the German Tax Office (Finanzamt). We have the following information for Loogo Umzug based in Free State of Bavaria:

Handelsregisternummer: not provided

Umsatzsteuer-IdNr (VAT number): not provided

Steuernummer (Tax number): not provided

Please note that this information may not be accurate or updated. Usually tax information should be listed in a special page called "impressum" on the company's website. Go to Loogo Umzug profile here.

What is Loogo Umzug cost for local moves?

We have calculated an approximate local moving market average price from 32 reviews of people moving within Free State of Bavaria to be €1492.

From 17 local reviews for Loogo Umzug, we have calculated an average moving cost of €1619 for local moves.

This could mean that Loogo Umzug is more expensive with about 9% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is Loogo Umzug cost for long distance moves?

From 125 reviews of people moving long ditance, we concluded that the market average costs are around €2649 when moving long-distance.

For Loogo Umzug, we estimate that their average long-distance moving costs will be around €2238, based on 11 long distance moving reviews.

This could mean that long-distance moving services costs of Loogo Umzug for moving between states is cheaper with about 16% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Loogo Umzug. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Loogo Umzug - a professional company located in Trimburgstraße 2, Mnchen, 81249. Discover Mnchen, Free State of Bavaria moving companies.

*MyMovingReviews may not be affiliated with Loogo Umzug and the estimates may be provided from other professional movers in our network.

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