Legend Removals

DO NOT USE. YOU WILL REGRET IT!. Great sales consultant gave confidence but things went rapidly downhill once I had signed and paid. Impossible to get them to answer the phone to answer simple questions like when will my items be collected.

I stressed that I wanted direct delivery from pickup to delivery address. Legend insist on a 3 day window for pickup and say that delivery can take up to 10 days. when I questioned this I was told it was due to customs processes and beyond their control. The reality was that my goods went straight through customs but is still took 15 days for about 85% of my goods to arrive and a further 3 days for the remainder. Once they have your money and your goods you drop to the bottom of the priorities list and your precious p[possessions are dumped into some store so crews can go and pick up other poor unsuspecting victims goods!.

Many expensive items were badly damaged through a lack of due care and attention to protecting the goods. THEY SIMPLY DO NOT CARE ABOUT PROTECTING YOUR ITEMS OR YOUR REQUIRED PICKUP AND DELIVERY DATES. Crews work excessive (probably illegal) hours and drive vehicles of a size that do not legally require tachographs so driving hours cannot be checked for regulation's compliance. Drivers are not allowed to use motorways in Europe because the company is too stingy to pay the tolls and drivers have to sleep in the van cabs!

THIS IS A HIGHLY UNPROFESIONAL ORGANISATION WHICH HAS NO IDEA ABOUT CUSTOMER SERVICE. THEY JUST WANT YOUR MONEY. LOOK ELSEWHERE!!!!

Move size: 4+ Bedroom Home Service cost: £5000

All My Plastic Boxes Perfectly Collected, Carried and Delivered: Thank You Legend Removals!

Following a research made online, I subsequently received estimates from some removal companies. My choice (to send several cubic meters of plastic boxes with various sizes) was finally confirmed with Legend Removals: the price established was on the basis of the information provided to them.

Legend Removals: I am declaring your teamwork admirable!

The first contact with the salesman assigned to me was brilliant: it took place during the Christmas period, which I know is more intense than usual for companies working in this field. I sent him some pictures and a video survey. I noticed from this first step, I was then supported by this sales person very professionally throughout the whole procedure. I received precise and detailed answers about methods and costs options for the service that I was looking for.

Step by step, even other departments, from administration to logistics, all amazed me with the efficiency shown to me.

It is very easy to use their online payment method, and then there is excellent company / customer communication regarding the support for filling out some necessary documents to attach.

The management of delivery times is also excellent (which they have perfectly respected, as agreed on my signed paperwork); this is thanks to those who have always taken care to monitor my order, always providing me with precise indications.

In addition, those who loaded in London and others that unloaded in North Italy my voluminous shipment in the means of transport were very careful, precise and very kind. I immediately noticed the foresight of how everything was handled! They complied with all the safety and security standards for them, and above all by acting with the utmost care and attention (considering the narrow space of practicability of the house in which I lived) in not doing any damage. At the end, all the boxes were delivered to me in perfect condition.

Last but not least: the price paid was absolutely –in comparison with all the other estimates- the most convenient, and "without any final surprising" additional cost: sales workers of this company are precise and correct from the beginning to the end.

The amazing experience offered to me, and which I sincerely immediately recommend to anyone who wants to move their stuff, is considered by me to be a *******7 Stars!*******

Thank again to all workers of Legend Removals for your collaborative synergy: you have thus demonstrated in the business once again how successful teamwork is!

Best regards

AC

Move size: 1 Bedroom Home Service cost: £1050

Great experience overall:

Needed to move my belongings internationally (UK to France).

I was in touch first with the Sales Team, who recommended the right plan according to my needs, with great transparency.

The collection date of my items was as communicated, with a smooth and quick pick-up process.

Great communication through the delivery process with regular updates from the Ops teams on the movement of my furniture.

No hassle either on arrival: my items arrived on the dates communicated and in the same condition as in London.

I would definitely recommend, thanks again Legend Removals.

Move size: Studio Service cost: £800

Very unhappy with the service.

- The Delivery from UK to France took longer than expected. - They were unable to provide me with a delivery date in advance for me to book a parking space.

- They didn't wrap any of the furniture so most of it arrived damaged.

- It was impossible to get someone on the phone after I had paid the quote to solve all the issues.

- I was told the day before the delivery that I needed to find someone to help the driver carry the heavy items because there was only one person for EU deliveries which wasn't specified when I booked the service over the phone.

- After receiving my damaged items, I raised a claim since I took the insurance and it's been 10 days and I still haven't heard back and no one is picking up the phone.

Move size: 1 Bedroom Home Service cost: £3178

Beyond awful.

5* for the seller, however not one thing they said is correct. They don't turn up when they say. Over 3/4 of my goods were broken, scratched dropped. New bedding came out of a box was filthy and covered in chewing gum. Antique furniture had chips, completely broken or legs missing. Arrived upwrapped just put in the back of 3.5 truck that barely looked road worthy. Having said it was coming in a 44 ton truck - really. They clearly use basic labourers. Left UK protected and arrived with none. Arrived in this one tiny van they had to do 5 trips from some warehouse? Failed to talk to anyone who could problem solve. They have caused tens of thousands pounds worth of damage and don't care. They were not cheap. I paid £7000.00 to ship a 3 bedroom cottage from Hampshire to Spain. Then billed me saying they needed an additional 10,000 euros, so paid it just to get my furniture. Having given them all the paperwork they said they needed, despite them keep on asking me for additional things, then 20 minutes later said £10,000. their mistake Very unprofessional, just beyond awful and so distressing.Don't be fooled. I also do not believe any positive review as with this company it is just not possible. It couldn't not have been worse in every aspect. Beyond terrible. Any other company or individual could do better even if it was their first time.

Move size: 3 Bedroom Home Service cost: £17000

I chose Legend removals, because of their price offer. I have no regrets; the pick-up was on time in Switzerland and professionally handled. The delivery was made 3 days later in Hampshire in perfect order. The price was 3'500 cheaper than anything I could find in Switzerland. The communication was by email and WhatsApp, I Would have preferred by phone, but did not manage to get through. However, I would recommend them for their price/quality. I would use them again if needed for sure.

Move size: Partial Move Service cost: £2500

We used Legend Removals to move from London, UK to Pordenone, Italy. We were very happy with the service until we received our items. It wasn't a big removal, a few boxes and other small items for our baby girl, but they managed to lose one of the boxes. What did bother us though, isn't just the things that we've lost, though they were of some sentimental value for us. But what bothered us the most is that they seemed not to care at all about it. I phoned the first time and talked to some guy who told me not to worry as he would personally take care of the issue. After almost 3 weeks without hearing anything back from them, I called again and Ilya answered this time. He told me that the guy I had talked to was not working with them anymore and assured me he would now take care of it. A few days later he sent me an email telling me that it seemed very unlikely that someone went lost and that the only explanation would have been that our box was delivered to someone else by mistake but he thought even that was very unlikely. I replied to him that I don't know how it could have happened but the thing is that we missed a box and asked him to do anything he could to find it. No answer whatsoever. Two weeks later I called again, spoke to yet another guy who told me he would check and let me know. More than a week has passed now and didn't hear a thing. Needless to say that we're very disappointed with all of this and I would never ever recommend Legend Removal to anyone even to my worst enemy. As I told Ilya by email we were not really after any refund or anything like this, all we wanted is to be treated seriously and to know that they were doing all they could to find our items!

Service cost: £1181