La Rosa Del Monte Moving Company

Del La Rosa Del Fraud !

Del La Rosa Del Criminal!

Del La Rosa Del Pendejo!

Buyer beware! I don't know why Puerto Ricans continue to get suckered into using this company! This company has the worst track record for moving I have ever seen! Yet we continue to give them our hard earned money

If something is stolen, lost or broken the claims department will do everything it can to either low ball you or give you nothing at all.

Here are some of the things I have experienced:

-They lost one of my boxes

-They will forge documents just to avoid taking responsibility.

-Turn in claims after the 3 day claims window so they don't have to pay.

-Your hard work in packing your boxes, forget about it! The boxes will come in the worst condition ever!!!

My suggestion boycott this company until they do better or we put them out of business!

Move size: 1 Bedroom Home Service cost: $3000

If I could give this company less than a 1 star I would, the only good thing I can say about this company is Carolina who really tried helping the situation but her manager had no time to speak to me about my parents move. My parents moved from Fl to Tx and were told their furniture would be there on the 26th of June, keep in mind the furniture was packed in May. Now my parents who are 78 and 81 and sleeping on air matress are told that they would get their furniture on the 2nd of July but now the story changed and they are leaving Fl on the 2nd to deliver by the 8th of July to my parents. More than 12000.00 dollars were paid to this company and they don't have the oddacity to try and help their customer. Thank you Carolina for showing empathy and trying to help. STAY CLEAR OF THIS COMPANY!!!!!

Move size: 4+ Bedroom Home Service cost: $12000

My family & I moved from New York to Florida recently and I used La Rosa del Monte. I now see how they earned an A on the Better Business Bureau's website: www.BBB.org .
Very professional, from the 1st phone call to the delivery to my new home in Florida. We went with the most responsible company and most economic price. We compared prices vs. 5 other companies.
Everything arrived in the same conditions because of the great packing in my our New York. I recommend their services 100%.

Service cost: $2700

This is a company with very dishonest employees. I was promised a one-week delivery and they kept lying to me that my stuff was in route when in fact it had not even left Chicago. Some of the furniture and equipment were damaged and even though I had enough insurance they denied my claim. Apparently, in order for the insurance to pay, their movers would have to unpack everything on site. This is not always possible especially when there are more than 100 pieces involved and you don't know where everything is going to go. But even so, they intentionally failed to warn me when I was negotiating the contract both about delivery time and insurance requirements. I would never use or recommend this company again.

Service cost: $7000

They destroyed my vehicle, I spent a lot of money fallowing there requirements that included power wash my vehicle including the engine and empty my vehicle. They put my rear seats down on my van and decided to put dirty heavy equipment in my trunk which by the way is against the rules and without my consent. They scratched my vehicle inside panels and left dirt all over. I spoke to Ricardo from Worcester office and he was very rude and just told me I couldn’t proof it was them or that anything was in my vehicle even when their employee told me he removed things from inside my vehicle that were not supposed to be there and my vehicle was dirty and destroyed inside. Ricardo was very rude and unprofessional I will never ship anything with this company ever again. I used them a few times and never had issues spent thousands of dollars shipping things as I moved back and forth a few times. I can’t understand how they have all this requirements for you to ship your car but they can do as they please with other peoples property and act like it’s ok.

Service cost: $1725

On January 26 they picked up my move from FL to PR and today is May 24 I still don't have my move and the very irresponsible people don't know when it will leave the port that arrived a month ago. Please don't use it, I don't know what state my things are in. But what they tell me is that when things arrive in PR they take 3 to 5 days to leave the port and mine take more than a month. But this is not going to stay like this. And it doesn't cost cheap. There are thousands of dollars involved here. This company has 000 rating

Move size: 2 Bedroom Home Service cost: $5000

First I'd like to say the salesman was a good talker.. New his business. However, the company does NOT volunteer info unless it's asked. La Rosa Del Monte failed to tell me how much they were insuring my items. I felt I was overcharged for items that were of less valued ,and charged me or insured my items for less than what the items was worth. I told them I was sending my 32" Sony trinitron TV not that it was a flat screen but it was I perfect condition and hardly used. It wasn't new new, but worth sending to PR .. The packaging was very poor, plus I told the movers they needed 2 people to lift it b/c it was very heavy. Once in PR, my t.v. Arrived in pieces .. I couldn't believe the idiots broke my TV. To add injury to insult THEY, La Rosa Del Monte, said I insured my TV for $100.00 that's one hundred dollars. La Rosa Del Monte wants to give me $140.00 & that's b/c THEY say I insured it for $100.00. I told them they never even asked me how much my TV was worth to be insured.. Like I said it wasn't a flat HD wide screen TV but I told THEM it was in excellent condition.. Why the hell would I ship a TV worth $40.00??

So if you plan on using this company, ask how much they plan on insuring your valuables and make sure they give you a breakdown of all you items and what you feel each is worth..
I have pictures of my TV & when I can upload the pics I will..

Service cost: $2000

Moved all our furniture from P.R. to Florida. The TV arrived broken; the mattresses and furniture arrived DIRTY and WET. THEY TOOK 4 MONTHS TO DELIVER OUR FURNITURE!!. When they delivered, they just dropped-off all the furniture without giving any time to check an verify its condition, indicating they were in a hurry; If you would later find something damaged (even if only just a couples of days had passed since delivery) they would refuse your claim indicating you did not claim it at the time of delivery (this despite the law indicating you have 30 days to claim). Reported them to the BBB and they would not respond to them either. They don't care who calls them. We lost plenty of money. Do not use this company. You will be better off selling everything before moving and buying new things. You will end up saving a lot of money.

Service cost: $3500

Some of my furniture arrived damaged. But my biggest concern was my car it arrived all scratched up 950.00 was the estimate to repair my car had 1,000. Insurance with them when I made the claim they just want to offer me 130.00 because they claim that I only insured my car for one thousand and my car value was 19,000 so they can only give me 7% of what my car Ian worth now I told them that if they were crazy been having this battle for over 2 years and also they still to this day have not paid me for the damages to the furniture they offer 75.00 which will not cover it but I was more concern abt my car so now I'm moving back to PA from puerto rico and am going to see if I still can sue them in court for the money. Other then that there ok. Is just that when they do damage your stuff they won't pay. Even if u have insurance is hard to get them to pay.

Service cost: $3500

The salesman and pitch were great. The pick up to delivery time was not. The items that were packed by Rosa del Monte employees, suffered extensive damage. The items were packed sloppily and with very little protection. They also jammed too many pieces into the boxes.
When I began opening the boxes that they packed I was dismayed by the amount of damage. Many of the items in these boxes, I trusted to them because they were expensive and in many cases, irreplaceable.
To ad insult to injury, they pretty much forced me to settle for $500, which is about half the total worth were it be replaceable.
Do yourself a favor and contact a good attorney in case this happens to you.
I do not recommend this company at all.

Service cost: $3000