Kenway Moving

Tried to charge us for 5 1/2 hrs when it only took a little over 3 hrs! We put a $100.00 deposit down and signed a contract to pay the rest in CA$H to save CREDIT CARD FEES. They took our CA$H AND CHARGED OUR CARD meaning we were DOUBLE CHARGED! Called Company numerous times and got NO ANSWER regarding the UNAUTHORIZED CHARGES! and DOUBLE PAYMENT! Plus, there was BEER in their truck and one guy kept taking PERSONAL PHONE CALLS while on OUR DIME! And, they DAMAGED my FRONT PORCH RAILING, STEPS, PORCH, (2) BEDROOM DOORWAYS and put a DENT in one of our WALLS! How anybody could recommend them is beyond us?! Perhaps the POSITIVE REVIEWS are not actually from REAL CUSTOMERS? DO NOT USE THIS COMPANY unless you like OVERPAYING and DAMAGES with TERRIBLE CUSTOMER SERVICE! They are the WORST! We give them a NO STAR REVIEW!

Move size: Partial Move Service cost: $1950

These men literally kept working throughout incredibly difficult weather. We had an awful storm. I figured they would need to reschedule the move as a result.

Sure enough they phoned the day before to assure me they would be there. Next morning they were on site sharp. I don't think the snow even delayed them any. It was a difficult day, but they made it look easy. Literally nothing stopped this team. And despite the bad weather, they pulled off the move like it was a perfect summer day. Thanks John and Aaron, you guys made my Christmas.

Move size: 3 Bedroom Home Service cost: $1275

After interviewing a number of companies, Kenway Moving was by far the best option we could have selected when looking for a moving company.

The scheduling assistant was helpful and friendly. Many promises were made, and almost all were kept.

We had about 2 bedrooms that were not packed. Chris and Charlie had packing supplies on board and took care of the last bit for us.

Lastly, all pieces were protected prior to handling. From previous experience, this makes a difference. Will call again!

Move size: 2 Bedroom Home Service cost: $1756

Kenway Moving was prepared and performed well on moving day in nearly every regard. We had a 3 bedroom with a full walkout basement. Entirely furnished family home paired with a 10x20 storage down the street.

Amazingly these guys pulled it all off in just under two full days. We were anticipating three days as that's what it had took in the past. It was efficiently done with minimal breaks. Considering the weather was not optimal for moving day, we were impressed by this speed and professionalism.

Moving is not easy, but Kenway Moving surely made it look so. We will be reaching out to them again. Thank you ~Ackman Family

Move size: 3 Bedroom Home Service cost: $3250

Very impressed with the work of these fine men. They had no easy task either. At time of scheduling I had spoke to Jamie regarding our upcoming services.

Upon speaking with Jamie in the office, she had sent out an estimator to the address of point A. There I met with Kurt whom was focused on what pieces were of serious importance to us. I specified I have 3 ship models that are a must to see they arrive safely, in conjunction with the rest of the home of course.

After a long discussion, we determined four men and two trucks would be most suitable. That it was. Our move concluded in a portion of the time we had allotted for. It went quick and made the day a lot easier on us all.

Best part of all, our ship models arrived safely!

Move size: 2 Bedroom Home Service cost: $1650

We had a four bedroom home we needed moved from New Albany to Richmond. Kenway Moving and team made it absolutely simple on us. We had ALOT of stuff, so naturally we were nervous going into moving day. But they gave us a very assuring feeling upon arrival.

Once they got to rocking, almost all was padded and wrapped including doorways and the stair banister which was a nice touch. The men did not take many breaks throughout the day. What was most impressive was how they packed the truck of awkward pieces so perfectly so that all had arrived safely. Kenway Moving did a really nice job for us!

Move size: 3 Bedroom Home Service cost: $2985

Solid team, pretty organized, and the pricing is fair. I would use Kenway again if needed. We simply took the furniture of a 2 bedroom house from a previous home to a 3 bedroom house with a pickup of storage along the way. The work was done timely. Men did stop for fuel along the way which I didn’t care for, but it was 30 minutes and they ended up not billing for. Shrink wrap being $26 per roll, might consider purchasing my own. All in all good quality for the work done and cost of it. Pleased as could be ultimately.

Move size: 2 Bedroom Home Service cost: $1100

My move was scheduled on June 15th for June 21st. Between the hours of 9am-10:30. No call. No show. I had to keep calling them. They would only text that they were trying to get a crew together. Around 1:30-2:00 I left. Someone else sends me a text guaranteeing the next day June 22nd they will be there 9am sharp. No call. No show. Around 3:50 I'm given another day and time. Finally we cancelled. Unprofessional and leaves poor Chelsea the office manager out of the loop and apologizing. I understand things happen but you shouldn't have to blow the cell phone up and still they won't talk to you. They would rather text you. Don't waste your time with this shoddy service. Chelsea thank you for your condolences and trying to help me.

Move size: 2 Bedroom Home Service cost: $500

Worst moving company ever took my deposit said i would get a week prior call to go over details didnt get a call, i called to make sure everything is still good said i would get a call a day before never did so i called again, then again i was told the day of i would get a call to go over details and schedule the time the day of got a call saying we are 30 mins away and i explained the i was 2 hours away that i was supposed to get a phone call to go over the time and details the driver said we will come back i get home i called again said dispatch will call never did i called again said i will have dispatch call you, she did, said the movers will be there after 3pm that was the last time i heard from them called multiple times no answer no return phone calls no apology i had to call from another number he picked up said his phone is charging never called or picked up the phone again this was on june 18th till today they never called me or returned my deposit or even a simple apology by far the worst company ever when i called everyday left several meseges for a return call the lady hungup on me when she found out my name you dont ever leave someone on a moving day if i can give -5 stars i would they dont even deserve 1 star

Move size: 2 Bedroom Home Service cost: $600